Farfetch

I called and verified everything on the phone so many times I can't count! Even reordered over the phone! Only to have them cancel my order every tine! If you need a dress on time DO NOT order from this site. I gave them everything but my 1st born and still do not have my order. Will NEVER use them again. Very disappointed!
Even speaking with customer service does not help with this company. Very unprofessional and surprised they are still in business.

You advertise 4 day shipping, yet I received my parcel a full 14 days after first purchasing. This was because your boutique partner wanted to verify the amount of shoes I ordered and it took you 5 days to confirm with me. When I did confirm my order nobody informed the boutique to process the order, so it was delayed even further. It was only when I phoned customer service that someone looked into it. Even then, the customer service agent laughed at me on the phone when I was upset about level of service. In the end I went directly to the store who were most helpful. You clearly dont have the appropriate systems in place. I ordered these shoes on behalf of 4 of my bridesmaids for my wedding this week. You have now lost 5 customers. I would never recommend FarFetch to anyone.

I have to admit that I was a bit hesitated before making an order with your organization as I have been ripped off many times in the past from a few companies. Copied items, poor quality, far from original design, and extremely delay in delivery are nightmares. I actually have another entity, who I have used once in the past and really like them. Yet you guys have outcompeted them in terms of price and speed! I cannot believe that I have received my orders within a few days. And they look as good as being advertised on the web. Thank you and I will continue to shop with you!

These people have a five day return window! I realize not everyone is Nordstrom but---FIVE DAYS! I ordered a necklace that when it arrived was not as expected (to say the least) but between my 98 year old mother and a highly allergic Basset Hound I missed their ridiculous window. I foolishly assumed that like many sites you had at least 21 days. Given the price of their merchandise they need to realize people have lives and be more accommodating.

Ordered a top and returned. DHL came to pick it up but never received a refund. Called Farfetch and they advised that there was nothing they could do even the tracking number showed it was delivered. Would not order from there again.

This company is just a scam company please avoid. They took some large sums of money from my bank account and I haven't even ordered anything from them. You cannot contact them by phone and the only way to contact them is via e-mail. Eventually someone from Farfetch phoned me, but they were incredibly unhelpful. Didn't want to give any details of the company, when I insisted on them giving me a phone number to contact them they gave me some bogus number in Portugal and they said they were a London based firm! Scammers, avoid at all costs.

I bought platform sneakers by SWEAR on FarFetch on November 5th, 2022 and it said it would take 5 weeks AT MOST because they're custom made, allegedly. It has been over 14 weeks, I've sent 6 emails regarding my order and every time they respond saying they've contacted the manufacturer and are awaiting a response. They NEVER update me, I have to keep sending them emails regarding this issue.
What pair of sneakers takes over 14 weeks to be made? My last email where I asked for a refund was completely ignored. Extremely disappointed with their customer service. Never again.

I returned an item from FarFetch over one month ago. After multiple emails and phone calls I still have not received a refund. All they say is that "we have not been able to get the partner boutique to issue the refund". Their site description claims easy returns and refunds. I was not aware that FarFetch was not actually able to issue the refund directly. This is very upsetting as it was an expensive item. Beware of purchasing from them.

Ordered an item over 9 days ago and was charged immediately. Item still shows as under review. Contacted customer service and they said the store probably no longer has the item in stock. They cannot send it from another seller and promised to refund me after they contact the seller.
Item is no longer available on their website.
Disappointed.

I made several purchases in Farfetch and made a return recently. I made a return request on the same day receiving my clothes (8/23) (too big for me), the DHL picked it up next day and shipping back to Netherland within 3 days (8/26). Then there was no update, so I was worried about whether I was able to get my refund. Then I contact the customer services (8/30) and they told me that my package was sending back to its original boutique store in Australia and would be delivered on 8/31. On the day that the boutique received the package (8/31), I saw refund shown in my credit card. Very happy about it :D

Farfetch has been a nightmare to deal with. I returned an expensive item a month ago but still haven't received a refund. Shocking service from a "luxury retailer". Feels more like theft than service.

I would recommend never purchasing an item from this crooked site. I purchased a pair of $500+ sneakers which I ultimately decided to return. I received confirmation from Fedex that the package was picked up for return. We never received any follow up from Farfetch on the return however, were never issued a refund. When we ultimately noticed and reached out, they said they were unable to track down the shoes and would not issue a refund. We sent them the confirmation email from Fedex and it was a 1-week back and forth between those two companies blaming the other. Ultimately, we have no shoe and no refund. The customer service is a joke and the Company is an unprofessional/criminal.