Farfetch

The delivery was amazingly quick even being shipped from UK and Italy to the US, less than 48 hrs though I was expecting a few days. Orders from other shops within the United States (not Farfetch) take much loooonger. Amazing packaging. Coming from Russia and Dubai where you always get the brand's shopping bags included in your order for a great experience, and not having the same in the US from luxury brands was a surprise (not via Farfetch). Thank you Farfetch shops for including those, it is just a nice touch and attention to the client, and overall everything was perfectly packed. Both ordered products are great and as expected, love them and will definitively enjoy using. Also, I have saved a few dollars comparing to buying the same from the US online stores. Thank you Farfetch, will continue shopping with you.

Sent a Gucci bag without the original packaging and a knock off dust bag. The boutique also didn't send my receipt with the order, which is not acceptable. As I have paid £500+ and expect of my satisfactory. My order is no longer showing up in my Farfetch account, so that I can schedule a returns slot, in time for my order to be shipped back to the boutique. The boutique is Viktac based in Poland. I have called Farfetch customer service and they were no help. This is the first and last time I will be ordering from Farfetch. I cannot trust this retailer.

But it didnt say so before I placed the order.
Then it didnt justify itself for why not returnable.
I feel Im misled.

Also the tier of loyal programme was deceiving as jt sajd I was £300 away from upgrading after spending £500 it didnt reflect on my upgrade at all Im still the same tier.

Ordered a pair of very expensive shoes and tried using a promo code that didn't work. Paid for the shoes full price anyway and then spoke to customer services to some twat female who wouldn't even apply it as a goodwill gensture. Paid for express shipping only to find out that they forgot to process my order! Desperately needed them for a wedding which I am not attending now because farfetch have employed stupid people who cannot do their job properly. I'm truly let down by this $#*! company and I would warn anyone not to use them. Twats

Excellent service! Thank you very to everyone with whom we got in contact to place our purchase order. The customer service was highly professional and resolved all the issues we had and we received our clutch we ordered by Alexander McQueen

I bought a bag and it came with many scratches. They said they would contact the retailer and 2 weeks passed and still no words and the price of the price went down. So I called and said I wanted to just return the bag and get a new one thats lowered price and hoping itll come scratch free. The new bag came with some minor scratches that I can deal with. But the returned back which has been delivered for close to a week now still shows up as return requested on their site. I emailed them several times with no response. Needless to say I have her received my refund. I have to say their prices are good but really need to improve their customer service!

I purchased 2 different products in the same transaction which were being shipped from Austria and the UK. Both products arrive at the same time and the delivery was prompt. Only downfall was that the packaging of the products was a bit of a let down. I was intending to give both these as present in the original packaging however the shipment stickers were stuck on the box. One of my products was packaged well while the other was packaged in a disappointing manner considering it was a luxury brand. All in all I am satisfied with my purchase however I do believe there should be an option for gift wrapping.

I ordered a golden goose shoes and I received it with an old box the shoes is totally dirty and ripped from one side and it's like someone used it and returned it and Farfetch team didn't even bother to check the item before delivering it. After sending them all the pictures and proof they are asking me to do the return before sending me my money back. They are really unprofessional and they don't even value the customer. I paid 2000 aed to receive a used shoes
I don't recommend them at all

I ordered a dark blue Kiton double breasted suit at over 2000 euros. The photograph and description were clear and unambiguous. Farfetch delivered a black single breasted TUXEDO (dinner jacket), with tuxedo trousers! I would not trust this organisation again. It is obvious that no care was taken at all to ensure delivery of the advertised product, or did they think that I would not notice the difference between a black single breasted tuxedo and a double breasted blue suit.

Never order from this website. They are contracted with a bunch of different boutiques that send the actual items, so they serve as a third party or broker for the goods they supposedly sell. They sent me an empty box and the weight matches the label through DHL, but because I had it set for no signature required due to Covid19 issues, they faulted me. This happens a lot according to trustpilot. There is no way for them to regulate what the contracted boutiques sends out, and I happened to be one of the many who received empty box for a wallet that I paid $300. They are not to be trusted. Their corporate office is in the UK, my order came from Italy intact with no package tampering or broken seals, but they said that it was stolen/lost in transit. Yeah, right. Just file a claim through your credit/debit card claims/fraud Dept. Or use PayPal. Done set your DHL for no signature required even though there is a pandemic because if they send you an empty f*cking box, they blame you.

I ordered a gown $1,095.00! I tried it on for 5 minutes, felt it was inferior quality for that price, took it off & sent it back immediately. Farfetch refused to credit, stating that it was damaged. If it was indeed damaged, it was not by my trying it on for 5 minutes.
They were impossible to deal with and I don't know how to resolve this and get my money back. It is too much money to waste when I had absolutely no responsibility. The damage they claim is 1 chrystal that came off the dress. Don't know what to do!