I purchased a pair of shoes made by rick owens from farfetch website. I just received my item few hours before. I'm so happy that it could be delivered that fast. However, once I open the shoes box, I found a paper wrote "duplicate" in the box. I wanna know what's going on with this? I don't want to spend that much money on a fake item...
I purchase a lot of items online.
This was my first purchase on farfetch.
I must say. It is bit expensive but its completely hassle free, as it takes care of customs clearance and shipping.
I will buy again.
Cheers.
I bought a pair of boots that weren't labeled for any gender and assumed they were women's, well they were men's. And yes they were 'final sale'. But their website did not indicate clearly what gender these were for. I went back and forth with their 'customer support' I offered to pay the full shipping refund costs myself, (denied) to exchanging the men's boot for the women's, (denied) to only receive a site credit in lieu of a refund, (denied) and basically told lol F off. Zero customer support. Buy only if you have 100% trust in what you're paying for and have no desire to refund,exchange, etc.
Ordered a shirt that was canceled the following morning, so I had to reorder the following business day only for them to turn around and send the wrong shirt. Will never be ordering from them again. If you plan on ordering from them, order under your own risk cause they're like a third party company so if they send the wrong item you will be inconvenienced highly. Just a heads up! In the pictures I have proof of purchase and the shirt I perfected versus what they sent me.
Innovative idea - shipping is swift. The only downside is that there is no active exhibition of their telephone number on the website - I had to find it on google search - when I called, there was just an endless loop of soporific classical music and the slow talking drone of the automated service woman telling me to leave a message.
I will never shop with this company again. After placing a order one day prior to a huge sales drop in price, the service representative did not bother to contact the boutique, instead I was told to return the item and place a new order, after realizing I was not being refunded my shipping of 24 dollars I contacted another sales rep who told me that they did not contact the boutique and this matter could have been resolved without additional shipping charges. I talked to the management and they said it's not their problem. I am now paying over 48 dollars total in shipping charges for items. I will do everything I can to make my voice heard about this.
Hello Emill,
We are sorry to hear that you are unhappy with your experience with us. We do offer various promotions from time to time. Unfortunately, these promotions are only valid for a few days and we are not able to apply them to orders place outside of the promotion time. Regrettably, we are unable to provide direct exchanges at the moment and that is why your new order incurred new shipping charges. We are of course sorry for any disappointment or inconvenience that has caused you. I hope this has cleared things up a little for you. If you have any more queries or concerns, please do not hesitate to contact our customer service team.
Thanks
Farfetch
So I found a very rare backpack there that couldnt find anywhere else. I was also lucky to find during the discount season, and was able to get it relatively cheap. Relatively. Prices are high but you should expect that when you want some original designer garments.
I purchased a ysl bag from the site and apparently they partner with Saint Laurent NYC, got a faulty bag and tried to return. They declined it and did not ship it back until asked, then the bag was shipped in a flimsy box without its original ysl box dust bag receipt and everything. Customer service was useless. Such a joke!
I haven't still my refund since May and I have emailed and have called the Farfetch customer service. They keep on informing that they are awaiting their partners, they should be taking care of the customer first then they can deal with the partners after. All I want is my refund, not any thing extra when I have sent the correct brand new item with all the tags intact. So distressing, they have taken my £693 and product and not returning my refund. Hopefully someone can help me getting this back
They keep on replying about the boutique not accepting and making lies up about the tags when I have sent pictures of the jacket with all the tags in tact. I can't believe how difficult they making this so difficult about a refund.
It's not like I'm asking for anything complex, I sent the item back brand new with tags and just want my refund.
I read a lots of bad reviews, thus I have to say that I was a lucky customer since my order went well. I ordered a pair of UGG boots. They were among the few how had this particular model and were willing to ship it to my country (others have shipment restrictions on this model). The UGGs arrived within a few days, are looking great, good size. I am quite satisfied with this purchase.
Hi Alina, really pleased to hear you're happy with your new boots! Looking forward to seeing you online again soon. Thanks, Farfetch
Overview
Farfetch has a rating of 2 stars from 1,781 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.
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Hello Yitien,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear of any lack of clarity regarding the item received.
We will be following up with a private message, so that we may resolve this issue as soon as possible. If you wish to speak to us in the meantime, you may contact us directly on +86 (0) 10 8405 4779 or 1 (213) 550-3798. We are reachable 7 days a week.
Once again, we would like to apologise for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch