I have to contradict those bad reviews... My experience was flawless. And customer service was +++++. Shipping to the US from Europe was super fast. The site has a glitch where the status is not updated, so I got worried and called customer service who gave me the tracking info.
If it provided that info on the site, it would have saved me a call - maybe I was lucky, but other than the site issue, I cannot find anything negative to say - it's like shopping in Europe, without the jet lag. Love it.
Be careful when buying from Farfetch. Their return policy is so strict that to be able to return something, you basically have to ship it back as soon as soon as you get it.
I bought a gift for my husband and by the time his birthday arrived (and the item did not fit), it was too late. Only a few days past their window. No exceptions are made. Not even for a store credit.
TERRIBLE company. Terrible customer service. Tried to buy shoes twice. First time they returned it to the seller without notifying me. The second time, DHL apparently left the package at my door (never received anything). They won't refund you. They will be just so sorry for you and there is nothing they can do about it. Just save yourself the time and shop on netaporter or somewhere else!
Dear Mariam,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. You may also feel free to send an email to customeroutreach@farfetch.com. If you wish to speak directly with a Customer Outreach representative, you may contact us directly at +1 (213) 375-0858 or +44 (0) 20 3750 1250. We are available 7 days a week.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch
Hassle-free transaction, great customer service, excellent packaging! It was my first time purchasing at Farfetch and the item originated from Poland, while I on the other hand live all the way in the Philippines. But I received my item within a week despite the quarantine. I'm so happy!
I bought a coat online two weeks ago with my credit card but after few days they sent me an email that the coat's price was wrongly marked so they cannot send me the item due to wrong marked price thus they offered a 20% discount.
Then I tried to bargain since the payment was made so the contract should be formed when they accepted that payment. However they no longer replied for two weeks. This is the worst online shopping website I have ever been to.
Hello,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Bought something during black Friday for 500 thought that I got good deal, one week later they doing the season sale and now it is 400. I asked for price adjustment because same item same size, they just said they can't do anything. But I can return item and buy again. What a bad options. I am not going to do return and wait 2 week for my money and buy again to save 100 dollar. Make me feel stupid to shop here, less than a week price drop 100 and I have to suck it up.
Excellent website. I really think this is fashions best kept secret. I purchased 6 or 7 items from them over the last few months and loved the service, products and whole experience. They have quite a bad rep online so I wanted to post to help them out as I don't think it's very fair or true of the experience I have had shopping here!
I received my items fine size did not fit. I used their prepaid label and returned. I can see item has been received since Dec 16. Its now Jan 7. I am still not reimbursed. Not purchasing from them again. They dont respond to emails and dont pick up the phone
The absolute worst. They sell items from Europe, don't respond for weeks, send to the US and for their returns they make you pay 200 customs and $55 shipping, although the site says full refund for returns, so the total loss of any item around $1000 is $400 if they don't fit. I tried ordering again thinking they might have changed and have been waiting for a response for a week. Nothing.
Fast and efficient! It is refreshing to find a site that delivers products in such a timely manner, and unlike other reviews, my product came in perfect condition. So pleased and would order from Farefetch again!
I have been buying from them for a couple of years. They provide a wide selection of the best causal, street and high end brand wear your find on the net!
Best of all, the delivery is top notch; you pay one time the delivery and any customs in your country and its even better than paying them separate!
Packaging is amazing too. They really take care of your items.
Highly recommend.
I had a bit of jitters at first coz of that part in the app that says reviewing order after you've already payed. But i realize now I had nothing to worry about! I got the item fast! Dhl was very smooth and efficient! The item was really nice! I'm super satisfied. Definitely buying from farfetch again!
Their shipping is so restrictive you cannot change the address and must be home to sign for package. I work like many others and told them this and they would not help so i had to pick up in a horrible neighborhood shipping office. It took an hour and many attempts at getting package.
Item received could not be worn because the sensor was not removed prior to shipping. This is a major inconvenience as I now have to not only send it back; then wait for my refund; but while those funds are tied up, I have to scramble to find and pay for another sweatshirt for the purpose. Smh
I placed an order for a dress 2 weeks ago, received the wrong order, returned it, got in touch with customer service who acknowledged the mistake, gave me a 10% discount, ordered the dress again based on his promise that I would receive the right one, but no, i receive the wrong dress AGAIN! And in the meantime, my size is gone, but it's posted again a day later, I order that dress and I'm sure it will be wrong. If you don't know how to post and distribute items, I think you should go out of business. Complete waste of time. And I want my money asap!
I bought my off white shoes and the were meant to be leather but they are all made in cotton, i contacted the customer service and they told me
To return the shoes, i dont have time for send back the item as i have a pretty busy job so id like a partial refund
I ordered 2 pair of shoes 10 days ago.
Each pair appears to be shipping from different stores.
On Farfetch web site it states for both pair of shoes "preparing order".
I sent them at least 5 messages to know when it will ship.
The only replied I have received is "We'll be in touch soon".
I cannot even cancel the order because it says "We're already preparing your order so it's too late to cancel".
(It does of course not state how long the preparation can last).
So basically, I have been charged with almost EUR 1.300,- for 2 pair of shoes which they are not shipping.
They are not replying to my emails.
I cannot get a refund because it is too late.
I do not know what I will do next.
One thing is sure it is the last time, I am ordering from them...
I shop the world online constantly and I have found FarFetch to be better than all the rest. The speed at which they get my orders to me in New Zealand is head spinning. When I recently had to return an item (I'd ordered the wrong size). FarFetch made the process an absolute breeze. I didn't have to leave the house and it didn't cost me a cent. I had a full refund in no time. And what I've bought from them is beautiful, good quality product. I love FarFetch.
Ordered shoes and I did not like the colour, returned them (they even picked them up at my house). Customer service on Facebook immediately answered my question, asking where my return was. Could not say one bad word about them.
I moved to the US and changed my payment method. Even though I spent thousands previously, and was going to keep spending in Farfetch, I was never able to purchase anything with any of my American cards. I called several times, send my documents to prove authenticity, but their dumb system can't do anything.
Should I say that all their competitors like NAP and Matchesfashion work great for me?
It's so frustrating for me that company can lose its pretty loyal customer just because of stupid analytics
Not cool. Probably I will buy less $#*! that I don't actually need or support locals (which is actually great), but as for upcoming recessions that attitude for business is not an option, so hope this review will see anyone smart enough to asses possible loses of their poor practice
Overview
Farfetch has a rating of 2 stars from 1,824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Daniel,
Thank you so much for taking the time to share your experience with us! We're delighted to hear that you've had such a positive shopping experience. We look forward to providing you the same service in the future.
Should you ever have any questions, please feel free to contact us on 213-550-3798 or 44 (0) 20 3510 0670. It is always our pleasure to be of assistance.
Happy Shopping,
Farfetch