My first shop was so bad but my second shop are amazing. They send the parcel without deffect and shipment was so fast. Thanks
Speechless fast and very realizable i like the outcome. I got the sneaker on time and in
Perfect condition
If I could give Farfetch zero stars I would.
I purchased a Moncler coat from them at a cost of a thousand pounds which I had previously set up an email alert for, and also rang them many times.
When the coat arrived, it was taken (by UPS) to a random shop miles away from my home, and the card that was put through the door didn't have the correct address on. It took me another week to track down where the coat actually was.
When I opened it, I was horrified to discover that the Moncler belt was scratched and damaged, and truly looked as though it had been warn. The protective plastic covering was gone and it really resembled a second hand coat.
I contacted Farfetch, who took four days to reply to me, offering their apologies and... a free delivery code for my next purchase. I replied telling them whilst that was very kind (!), I would prefer a refund of my postage for what appeared to be a second hand, and was definitely a damaged, item. They obliged.
I returned the coat and within two days, it was back up for sale on their website. BUT. I still didn't have my refund.
I contacted them explaining that they are basically selling my coat - they still have my money for it, yet they're advertising it for sale?
I was told it isn't necessarily the same one, even though when I purchased it, I was told it was the last one in the system and they weren't getting any more in and that my refund would be processed in 14 WORKING DAYS.
I know some people have had a very positive experience with Farfetch, but personally, they have brought me nothing other than stress and hassle for what appeared to be a second hand coat. A coat they are now selling once again as brand new and undamaged, at full cost.
I wouldn't buy another thing from them.
Excellent quality, excellent delivery, amazing customer service! Highly recommend shoppping with a Farfetch its a 5 star service!
Terrible experience.
I get wrong shoes
I order hi star and i get ball star.
The farfetch is so unprofesional!
I receive only one item I order 2 things. I receive only 1! The clutch only. Still I didnt get my kaftan. Thanks
Dear May,
Thank you very much for taking the time to provide us with your feedback. We're disappointed to hear that you had delivery issues with your order but we hope everything has been resolved. However, if you still need assistance and would like to contact us directly please send an email to customeroutreach@farfetch.com. If you have any questions or concerns, please don't hesitate to get in touch.
Warm Regards,
Farfetch
The best, most secure and easy shipping and return. I order from switzerland and I return becouse shoes was small I return and was so easy and free.
Overview
Farfetch has a rating of 2 stars from 1,781 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Barbara,
Thank you so much for sharing your feedback regarding your recent Farfetch experience. We're so disappointed to hear that your order wasn't processed correctly and we sincerely apologize for the oversight. Please send an email to customerservice@farfetch.com if you have not already so we can resolve this issue as quickly as possible. You can also speak to our team directly by calling +44 (0) 20 3962 2362 or +1 646-791-3768.
Warm Regards,
Farfetch