The best company on line, I love shopping with them, the best service the best coaliti the best of everything
I received 2 t-shirts and not the white ankle boots, i suppose there has been a mix- up?
Intill today i was a very happy costumer.
Fast delivery - excellent costumer service - Thank you - really enjoyed my purchase - exactly same as image
I ordered earrings from farfetch.com that were not what I expected (more later) and even though the site aggressively promotes their free returns policy, and the materials I received with the shipment detail the free return process, when I tried to return the untouched items online the site did not allow a return, nor explain the reason. In addition, after the purchase I received an email thanking me for the purchase and again promoting their free return policy. By calling customer service, learned that earrings are not returnable. I was told there is nothing they can do since I agreed to this in the terms and conditions. Of course, if an item is an exception to the policy they should communicate this overtly, not in a legal agreement that will be checked in passing. I feel that this is deceptive practice, and unfair to the consumer, and they were unbudging in their claim that there was "nothing they could do." This is of course not true! They could and should allow me to return the item and refund my money.
In regard to the item, the problem is that they put pictures of it without indicating the scale and gave no information on size or weight that would indicate that these earrings where of exceptionally large size and weight — 5 inches long and hugely heavy, when I assumed from the picture that they would be on a more normal scale. (In my opinion, they are ridiculous and unwearable — and thus returns.)
My experience with farfeatch.com was totally unacceptable, and I recommend that others avoid this company. Too bad fro them too, since my wife had a shopping cart full of lux items that she wanted to try out.
Hello Gregg,
Thank you so much for taking the time out to provide us with feedback. We are truly sorry to hear that you were not satisfied with your shopping experience with us.
Earrings are unfortunately not returnable for hygiene reasons however I can see that my manager has already contacted you and discussed your case further. We do hope you are satisfied with the response.
Once again, we would like to apologize for any inconvenience caused and hope this does not deter you purchasing from our site in the future. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Thanks
Farfetch
Dont touch them with a barge pole
I bought pair Ferragamo vara pumps. Paid £50 more than from mytheresa
Dear Jacqui,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
My sunglasses Saint Laurent came today I am very happy thanks a lot farfetch. Allways the best site for online shopping.
My shoes wasn't supposed to come until Monday. Got them Friday before noon. Excellent service! 5 thumbs up!
All goods where promptly delivered, as aspected from Farfetch.
Always reliable and good service.
Shipping company (DHL) was excellent.
Received my dress fitted perfect, good material. Eill be shopping more from this site. Thank you so much
Fast delivery, Excellent service during covid19. Packaging good and highly recommended. Thank you very much..
Overview
Farfetch has a rating of 2 stars from 1,781 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Annick
We're so disappointed to hear that you were not satisfied with your recent Farfetch experience and we thank you for sharing your feedback with us. The service you described does not reflect our luxury standards and we sincerely apologize for any inconvenience.
If you still need any assistance, please send our team an email at customeroutreach@farfetch.com so we can investigate. We're also happy to address any concerns or review additional feedback you would like to provide.
Warm Regards,