FarfetchReviews 1,822

I sent back a return with dhl personally in Ontario, California and they claimed they never received it so did not refund my money.

Please do yourself a favor and do not order from this website! They are greedy and shady, they just take your money and claim they didn't receive item when it was shipped with their return label.

Do not purchase from this website, you have been warned. There are so many other legit websites that are better!

Don't make the same mistake that I did, they claimed I never returned item and stole my money! Beware!

I've purchased 2 Marc Jacobs bags. I've
I've purchased 2 Marc Jacobs bags. I've received 1 of them. After their investigation which took 15 days, they told me they won't refund me. I've provided them with videos from surveillance cameras, where it's clearly seen that i've received a box with 1 bag, but still they won't refund me.My box wasn't damaged. Also on their official application of "my orders" it says: shipment 1 of 2", but still they are telling me they won't do anything about it.
I don't have a Marc Jacobs bag, price 168$ nor my refund.
I will never use "farfetch" ever again.
I will take my case further.

Ordered tommy shoes, fake, my feets hurt when wearing it due to the material is harsh as thick rubber. The logos faded away. The stitches inside are messy and will slice your skin when wearing it.

I love Farfetch! They have all my favourite brands. Customer service is excellent. I have only returned goods once and it was so easy. During these difficult times it is so nice to still be able to buy what you love - without having to travel. Postage is very fast. I like it when the original packaging is included and sometimes a postcard as well. The loyalty system is also fantastic. I just received my parcel today and have already had compliments about my new jacket :) C. R.

I wish I had an option to select zero stars. I have never felt so cheated by a company in my life. I ordered a bag as a gift for my husband, but when We received the box we noticed it had been tampered with and the bag wasn't in their. I immediately called Farfetch to see what was going on. After speaking to Sonia S. On 5/13/2020, I found out that they are a third party company who never verifies that the items are being shipped to their customer. She placed a ticket to contact the other company to get a answer for me. I waited a few days to allow Farfetch to resolve the issue and in the mean time I ordered directly with the designer. I had no issues with receiving that order. On the third week of waiting I received a e mail telling me the sender said they sent it and there was nothing that can be done. This has cost me more then it's worth, NEVER ORDER FROM THIS SCAMMING COMPANY!