I'm a platinum member of Farfetch. I buy 90% of my clothing through the application. However, recently, I purchased items that are coming from Australia and are being held at customs because they are REQUIRING MY SOCIAL SECURITY NUMBER to allow my package to leave the country. This has NEVER happened prior, and the amount of my purchase is minimal, obviously raising my concern as to why I'm required to give out such personal information as my social security number to purchase a skirt. I'm appalled, and unfortunately, although Farfetch may not technically be at fault, but they are acting as if I am overreacting to what is happening.
The customer service answer me direct, I got the confirm mail directly and sent package the day after, however UPS resheduled at 19.00 after I took the day off waiting at home the whole day and got the status on UPS that my package was rescheduled, information unavailable. 2 days after, I sent messages to both UPS and farfetch and farfetch customer service helped me about it. Recommend to buy but choose DHL if it's possible,
Farfetch sent my package without any signature required. I did not receive the package and they still expect me to pay for the item I do not have. PLEASE DO NOT ORDER FROM HERE. Customer service is rude and they shout out you when it is their mistake. Why should I pay $600 for an item I never received. Also, when you ask to speak to a manager they ignore the request.
Sorry for this comment, but you caused me a lot of embarrassment
The shipment was originally my wife's birthday gift and I requested the shipment well before this occasion
But the shipment arrived after three weeks from the date of its appointment, it was a very bad thing for me
By and large, it has arrived safely now and many thanks for you
As for a online store which sell luxury brand, and ppls who are willing to pay more than $1000 for their goods. They way they interact with their clients is totally FAIL!
I am an old consumer for ordering over 10 times. However, one item sent to me is broken. When I return it, the return condition is unknown. Just like a liar website.
I wish ALL items would be available in my, larger, size, as the Italian sizes are very tiny. But those that are available I often order from this site. Nice quick service.
Absolutely love my Diesel leather jacket... Exactly as described, beautiful piece to add to my collection. Thank you for the variety of clothing available & will be back to shop again soon!
Prompt replies, communication with the client on a daily basis to keep us updated about the orders! Prompt actions fast delivery and exceptional quality of items.
Easy to navigate in the app. A lot of selections, fast delivery and great packaging. I'd like also to appreciate the customer services team. Thank you
Received my items right on time and the packaging was so professionally done. 5 star service and would most definitely be purchasing from the website again!
Thank you Farfetch website for give me one enjoyable shopping everything was perfect from the ordering to the receiving my purchase! I highly recommend this website!
I usually do not write bad reviews but this company is the worst one to deal with. My 1400 purchase was decline first time and they blamed my bank which has nothing to do with it(I guess thie system is so outdated and inconsistent that they are unable to process basic transactions. When called why my order was cancelled they blamed my bank, my card and everything in this world except them.(not saying that the guy promised me that somebody will call me back- and obviously nobody did, so I had to call myself second time. When kinda resolved the issue with the card, I am placing the same order and voila,-it has been cancelled again. When called the second time now LISTEN the answer was: I have supposedly called them and have cancelled the order which I NEVER DID! Anyways, this was my first and last experience with this horrid company and their service. NEVER AGAIN! STAY AWAY
Dear David,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you are not satisfied with your recent shopping experience.
As your feedback did not provide order details, we kindly invite you to send a private message to customeroutreach@farfetch.com. We will also be sending you a private message that you may reply to at your earliest convenience. If you wish to speak directly with a Customer Outreach representative, you may contact us directly at +1 (213) 375-0858. We are available 7 days a week.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch
Very fast delivery only thing is your sizes are not accurate my daughter & son both wear a 6 I ordered them a size 8 to be on the safe side & the sizes was still too small so now I have to return it
Dear Stejune,
We are so disappointed to hear that you experienced issues with the sizing of your purchases. Thank you very much for taking the time to provide us with your feedback - we will be sure to use your comments to improve our services.
If you need any assistance with unresolved issues or would like to share additional comments, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
The ribbons all have the dirty marks. Attached photo 1 & 2 for your reference. I don't want to return, hope you can arrange the new ribbons then send to me as soon as possible. Thanks!
First time shopping at Farfetch and the experience was amazing. They always have great deals on sale I saved a lot and shipping was quick. I love my items and they authentic, would do it again.
AVOID! Worst shopping experience EVER! Due to THEIR error on the web site (incorrect description), I returned an item. They refused to refund me for the purchase after several calls to customer service and I am out $$$. THIEVES and SCAMMERS!
I bought a FAKE bag through Farfetch, YES, you WILL buy fake bags here. Be CAREFUL! I had to go through PayPal to resolve this situation.
I returned the bag to Italy because PayPal sided with me, but these scammers acted like the package was Refused, and the box returned back to me, to make it seem like they never got the bag back- to win the case with Paypal.
But here's what they did -- they took the bag from my package, and returned an empty box using a different carrier! So I had to escalate the case with PayPal. I'm sharing this so you know how scammers work.
Usually, I wear EU 36 size, that's why I ordered EU 36 size for Rotate velvet dress. When it arrived, I realised it is too small, yet I could fit in it. So, I decided to return it. Then, I ordered EU 38 size of the same dress, and when it came I was shocked. It looked even smaller than EU 36 size I was sent previously, so in so-called EU 38 I could not even fit in. Overall, I spent 2 times 12 eur for delivery, which are not returned by Farfetch back as per their policy. Will never order order again.
Despite of the bad review I found on the internet, I ordered two items (from barcelona and cyprus) on saterday. I could collect them on wednesday (fast). The items were solid packed with a personal note and thank you from the shop they came from. I kept one and sended one back. The item was collected at my doorstep few hours later. After 2-3 days I got the message that the item was well received en that the refund of my money would be done soon (it could take up to 14 workingdays but 2 days later I got my money back). Well done!
Overview
Farfetch has a rating of 2 stars from 1,824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. You may also feel free to send an email to customeroutreach@farfetch.com. If you wish to speak directly with a Customer Outreach representative, you may contact us directly at +1 (213) 375-0858 or +44 (0) 20 3750 1250.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any additional questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch