Farfetch

First of all, I like the designers found on this website. Secondly, the one item I ordered arrived quickly and in excellent condition.

With that, I purchased a pair of Paris Texas shoes that were "new season." I entered my promo code for 10% off first time purchases, which these shoes qualified for because the screen showed the 10% deducted from the price, but for some reason during the checkout process the reduced price didn't work. I spoke with multiple customer service reps and was told over and over again they would not refund me the 10% from my order. One gave me a $20 credit to the website as a good faith gesture. The refund should have been $39.20. I wanted the $39.20 refunded from the purchase price. They refused. I have now disputed the purchase with my credit card company and I will never buy another thing from this website. The customer service experience is a disaster and one particular customer service rep continues to write me with condescending, passive aggressive emails giving me his opinion of how I, the buyer, the ones who keeps drop ship websites like this in business, should conduct my affairs. Ha! How about you find a job outside of "customer service?"

Farfetch has had my money and the item I returned for 5 months now. All I get are promises of a return that never happens.
They ask me to close the dispute with my credit card company, which i did and now it's been over a month and still no refund.
DO NOT BUY ANYTHING FROM THEM or you will regret it by chasing them for months for your hard-earned money.

Purchased an item a week ago, then farfetch contacted me after waited ONE WHOLE WEEK to tellme that the item is damaged so wants to know if i would still like the item with a discount. Why didnt you tell me that it is damaged one or 2 days after you receive my order? My credit card has been charged for this damaged item and i am not receiving any form of communication from them. Emailed them back with the go ahead if i could have 20% off and now they stopped emailing me back. I even emailed them again for another follow up/status of item, NOTHING!

I ordered a pair of boots from farfetch(over USD400). It was obviously defective with the zipper falling midway every couple of steps I took. Farfetch (supplier being Onward Luxury Group SPA) refused to refund/accept responsibility and after their so called brand assessment, said that the brand knew about this problem and yet continued with the production of this boot - which is obviously bogus as I have researched other buyer reviews of this pair of boots and no one mentioned this zipper falling problem. ***Buyer beware when purchasing from farfetch and Onward Luxury Group SPA***

I am in the midst of what is becoming an exceptionally annoying problem with Farfetch. After Christmas I ordered two sets of earrings, one for myself and one as a bridal gift. The earrings arrived late and the ones meant for the bride arrived damaged. I've contacted Farfetch and went several round with them due to their "no return of earring policy." While I understand this policy, you can't charge over $500 for damaged goods and not have some mechanism for refunds. I was asked to send two separate sets of pictures of the problem, which I did, and was finally told that I can return them to the boutique for "assessment and exchange." Thanks but no thanks. The wedding for which these were meant to be a present is rapidly approaching so I now have to buy yet another gift and I'll be stuck with two essentially identical sets of earrings. I was also denied an opportunity to speak with a supervisor about this case, despite being very patient and asking very politely. Disgraceful customer service. Stay away. This was my first and last time with Farfetch.

I've been buying from Farfetch for many years, amazing service and the prices are very good. I love that duties are included, a very pleasant shopping experience.

I bought a down jacket and the size guide in the website was indicating 48European belongs to US M size. But when I received the item there was written 48 belongs to Size S. I said them they accepted that they are wrong amd they told they will fix the wrong info in the website. Then they proposed me to exchange, I said OK, but when I sent item back for exchange they wrote me that the bigger size is expensive and I need to pay additional fee for that.

This is a not serious and non competent company.
They even didnt take resposibility for their fault.

I have shopped many times at Farfetch. However, out of my last 3 orders. I have twice now been sent items in error. The first time I ordered plain cotton Rick Owens hexagram sneaker, yet I received the waxed denim. Unfortunately for me, I opened the package past the return limit date. On my most recent order I ordered the Rick Owens - Geobasket in Black/Milk, I however received the Black/Milk/Green which is nowhere to be seen on site. So my options are... I can either return them and have no Geobasket (as now they have non in my size) and from what I can see unavailable everywhere or just keep what I am given. They offered me an insulting 10% discount on my next order. DO NOT SHOP HERE! SCAM SCAM SCAM!

Looks like Louisa Via Roma and Ssense will be seeing a lot more from me.

As the reviewer below me stated, this company practices "dynamic pricing," which means they'll raise the price on you for no reason because they think you'll be willing to pay more for an item or they can get someone else to pay more. It's sneaky and unethical when they use your browsing info such as cookies, your zip code, even your operating system to increase prices because they think they can squeeze more money out of you.

I saved a fendi bag charm in my cart earlier this week at an amazing price. I was too busy to get on a computer and check out and am not a fan of paying with things on my cell. Now, I wish I did. The next day I went to my cart to check out and the price had gone up $100 for no reason. There was no sale going on when I originally saw the item nor any indication that the price I saw was for a limited time only. I've been checking on the item throughout the week and now it has gone up $500 from the time I put it in my cart. Ridiculous!

Wish I had taken a screenshot or taken a picture so I could've tried price matching with someone else.

Take your hard earned dollars elsewhere people! They will take any information they can get about you or any one else on their site and use it against you. Why should I have to pay more just because they think I can? I'm sure even if I had placed my order they would've cancelled it and given me a bs excuse like the person below me. Don't waste your time here!

Until their recent sale, I've only purchase a few hard to find luxury items from farfetch that I usually kept.
Because their sale started before the other big stores, and because I needed numerous types of clothes comma I bought things all over the luxury side of their website.
This came to a tremendous amount of money over the period of three to four weeks.
I kept 70 to 80% of the items.
A couple smelled like horrible mold.
One necklace arrived broken.
Some of the tags they put on so that the clothing won't be worn are done so that you can't even see what it will look like.
When I ask to exchange a few items for a size that showed available, it took 3-4 phone calls over 6 days to get the ok on that.
For one item, I had to just repurchase it.
The boutique would not agree to an exchange.

It has been over 3 to 4 weeks since my first returns were sent. I have received 2 of approximately 8 or 9 credits dur.
All customer service will say is that it takes a week to 10 days.
It has been three to four weeks.

I am extremely concerned because I have sent more returns in the last couple weeks and to know this is their procedure is beyond concerning.

I would continue to purchase on their website, but can not do to this experience I'm not receiving credit for my returns.

It is not a week to 10 day process. Like the other reviews say to get a credit seems to take over a month as well as numerous complaints and calls and hopefully it will at least happen then.

We ordered an Off White shirt for my son from Farfetch, the order was confirmed, payment taken and delivery promised in about 10 days. After a week or so Farfetch sent us an proforma email saying that the shirt was not available after all.

This is not a case of an order being processed slowly - Farfetch failed to honour its contract.

I note that that shirt my son ordered is not actually unavailable (as Farfetch claimed), but I see it is widely available at a higher price of £370. What has happened was that Farfetch accepted full payment for the item (at that point a contract to supply was made), then realised it could sell it for an additional £120 and so just walked away from the deal.

The above is sharp practice - Farfetch is not a trustworthy company.

Addendum: Farfetch did contact us (as its response below suggested) and offered us some store credit as compensation. We still think the company's policy of taking full payment without an intention to supply goods is flawed, and so we have refused the store credit compensation - I suspect this will be the last time we hear from Farfetch.

No ability to cancel within minutes of order being placed. Long waiting time for delivery, sent wrong item, provides an invalid out of order phone number for customer service and when I tried to get a return label printed, I was blocked todo so once I put the reason for return in as a wrong item delivered. Im assuming they were trying to force me to call but call who? BEYOND FURIOUS especially when They have my $500 For shoes I never got!

I wish I had an option to select zero stars. I have never felt so cheated by a company in my life. I ordered a bag as a gift for my husband, but when We received the box we noticed it had been tampered with and the bag wasn't in their. I immediately called Farfetch to see what was going on. After speaking to Sonia S. On 5/13/2020, I found out that they are a third party company who never verifies that the items are being shipped to their customer. She placed a ticket to contact the other company to get a answer for me. I waited a few days to allow Farfetch to resolve the issue and in the mean time I ordered directly with the designer. I had no issues with receiving that order. On the third week of waiting I received a e mail telling me the sender said they sent it and there was nothing that can be done. This has cost me more then it's worth, NEVER ORDER FROM THIS SCAMMING COMPANY!