Farfetch

I received the product swiftly and was impressed by the delivery process. However, I was disappointed when I open it to find the item with many scratches, no less it's a designer product.

I was shocked to receive my Tod's boots just wrapped by paper instead of normal shipping carbon box. My shoes Box was damaged, the photo attached showed only part of the broken box.

Really love the ability to find the best items for the best price. Communication was great and items arrived quickly, within a week of ordering. I would definitely recommend the site and app!

I did not get my order after paying €2000. Ups says it is deliverd but i never received it. Farfetch just closed the case and told me they cant do anything about it. Stolen my money!

Ordered a printed blouse from Chloë, 100% fit, very fast delivery from the US to Belgium (one workday), this was my second order and there is another one on the way.
Keep up the good work!

The worest coustomer service ever, they took awile to responce and they just agnore me, they try to just wait till issues go away.
I ordered a Saint Laurent shoes 1000$, I did not get them, they told me it is not thier issue and they are unable to refund me.

Very bad experience never never again!

Wonderful products, great communication and fast postage I received my item within a week from Europe, my item was in perfect condition and I would happily purchase items from Farfetch again, this was not my first purchase with farfetch I have previously made numerous purchases and Ive had the same excellent experience with those items as well

Shoes were not the same size, one was a uk 9.5, one was a uk 10. My feet are the same size. This is very annoying, I don't really have time to deal with all the shipping back and forth.

I wanted a bag and it had sold out. I was then notified within 2 days that it was available therefore I was able to complete my sale and now have a lovely bag. Thank you Farfetch.

I received the dolce and Gabbana red bag with no Strap! I want a refund for that. But the Status of my order didn't change to delivered yet so I can't make a return yet!

Stop selling fur from angora rabbits! Haven't you seen the footage of rabbits screaming in agony as fur is ripped from them in handfuls? Then skinned alive.
I will be boycotting you & urge family.

After 2 weeks e-mailing and listening to
A lot of crap from their side still no solution
For my broken product they just ignore you
So people be aware for this terrible company dont buy in here!

Why did i receive the shipment without a brand box/ bag? Im buying this as a gift. So the least is i receive it in its box and in a brands bag similar to when i buy it from the actual shop

Very poor customer service. The retailer is good at taking the money but cannot deliver the items. Refund pending without any further confirmation. Avoid at all costs.

I have bought a silver pouch of Heron Preston from farfetch. Every parts of the services and the product are really awesome and I'm using it everyday.

Hi. I orderes a moncler jacket worth a lot od money and the Zip line the sticthing has now come away. I sent photoa as asked to be told i would be kepted updated to what they are going to do. To yet not having no phone calls and no emails with any updates. I have emailed several times and not had no responce. I am extremely unhappy.

I ordered a Supreme Hoodie from Farfetch. I paid 300 dollars! The box came within a week and it was nothing but paper inside. I was told I will not get a refund or the hoodie I ordered because the box had been opened! How else was I going to know that it was filled with computer paper if I didnt open it? Complete SCAM! DO NOT USE THIS COMPANY!