Farfetch

I bought a Bottega Veneta loop handbag that was too small to fit my phone and poor quality (the leather was peeling) so I promptly requested a return and sent it back. A few weeks passed and I never got my money back. I contacted Farfetch and AFTER A FEW WEEKS of keeping the item they found a damage on it and refused my return! Apparently it was shipped by some small boutique in Italy not a BV warehouse directly that I wasn't aware of! The attached photo is the boutique evidence, they circled a half of the bag as "damaged" and sent that to Farfetch to SCAM me. Fortunately I took a photo of the bag after I received it and it has the same defect (peeling leather paint) they accused me of! Currently in the dispute process with my bank, fighting to get my money back. STAY AWAY

I order a few things from Farfetch, really good Quality items from around the world, until I order a Dolce & Gabbana Millennial bag, I was so excited, it was going to be a gift for a special friend, i've been watching it for a while and they were having a sale so I decided to purchase it, it was an amazing price but apparently the store that sold the item never shipped it out, they stated that the item was out of stock so they cancel my order, I kept watching the item and it came back on the page for sale at regular price from the same store apparently the sale price they had on the Farfetch page they didn't like so they canceled my order and reposted the item, I'm still looking at it in my likes, and know is $1181. 00 when I purchased at $656.00, I was so disappointed when they cancel my order and I was raging mad when they reposted it a few days later at regular price from the same store, this is so awful, since then I have not purchased anything from Farfetch

Finally getting to sharing this. Bought my husband a pair of Dolce & Gabbana slippers for Christmas present. He opened the package on Christmas day, in front of the family. He loved the look (red Carretto Siciliano-print terry slippers). When he put them on however, he said it's not stable (thick foamy soles). The family said he shouldn't take a chance falling while on stairs. So I packed them (in all the original wrappings and package), got shipping labels and sent via UPS. Sometime later I received an email that says they found a problem - pulled thread (from terry cloth). I emailed asking how was the package opened, because I didn't pull any thread while packing them. The next thing they did was to mailed slippers back to me (refusing to take the return). When I looked at the bottom of slippers through the plastics (never opened it), there was a long, VERY visible thread. I absolutely didn't do this because it's not possible to not notice this. Having seen the material, I understand that a pull COULD happen, especially if someone has a sharp object nearby. As a vendor, blaming such an event on a customer without evidence is dishonorable. They could have it repaired. We could have it repaired if we liked the product, but we don't. At this day of age, we will do plenty of on-line shopping's, and returns - never had this kind of experience ever before. Be warned, do not shop on farfetch!

I purchased a bag for over $1200 AUD. Received it really fast but was missing a strap (the bag is meant to come with two detachable straps as standard). I contacted Farfetch via email (no response) I ended up calling them. They apologised and then told me they would get in contact with the supplier for them to send out the missing strap. They then contacted me again to let me know the supplier does not 'have that strap anymore' so we can't offer it to you. They told me the best they can do is a partial refund. I informed them I want the strap as this is what I have paid for. They informed me there is not much more they can do and kept saying sorry and that was it. They are not going to source another strap for me. The refund they are currently offering me does not cover the cost of the strap to purchase separately if I was to source it myself.
Not helpful at all, no consideration for their customers especially when we are spending a lot of money with the company. Second time I have ordered from them and it has been wrong/incomplete. Their customer service team does not care and when the case is escalated to management they do not do anything.

I bought a monclear overcoat last month. And several days later I received the package and put it on but it is a little tight. So I emailed to the farfetch customer service for a return. A dhl man came to pick it up. After that day, I check the status on farfetch.com everyday. Today it's been a month! The customer service only told me they had received my return but I still have to wait for the refund. I do not know how long I need to wait. I am going back home out of US in one week. I even do not know what to do with my debit card because without the refund I can not cancel my debit account when I go home!

Update: After posting the review, the manager contacted me, very nicely and apologized to me with saying he would help me to deal with it as soon as possible. Three days later, the refund got back successfully. Thanks so much for the manager so I change the overall rating to three stars. But it is still so long time. I hope next time the farfetch.com response to customers more quickly.

Perfect packaging and delivery, simple returns...,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,...