It was the first time I got something with farfetch and my entire experience was great! I am very pleasantly surprised! My bag is perfect and I had a wonderful experience with customer service!
Well for starters I live in India, We have Diesel outlets here but I saw the jeans going for a huge discount on the website. I immediately ordered them, The jeans were being sent from Portugal. I placed the order on 13th August, The jeans went to Netherlands and then came to India on 15th August itself and well due to Customs clearance it took additional two days but I got my Jeans on 17th August. I verified the jeans with Certilogo for authenticity, scanned the QR code that Diesel jeans come with. The jeans were authentic, I also went to the Diesel Jeans boutique here, they verified it's authenticity too. I'm really happy with my shopping experience. I was nervous about the size and fit but I referred to their size chart and the Jeans fit me beautifully. Thank You Farfetch for a wonderful experience
I use this site to get the stuff even the best local boutiques or department stores don't carry. The sales are often better than prices at discount fashion sites. The homewares are often great too.
May 31/2020 I order and paid $520.00 CAD for Fendi Bag Bugs Bifold Wallet. Order #BK4YN3. Jun 7 they send me a card holder in error. I returned it Jun 8. They received it and said my refund would be in 7 days. Five weeks, NO REFUND. No answers to my emails. Deceitful treatment to a loyal customer. BUYERS BEWARE - FARFETCH HAS A VERY BAD REPUTATION!
Amazing! I wanted to buy in the webster Miami as it's my fav shop in the world and I also made me discovered other boutiques!
It arrived in 2 days, crazy amazing!
I love and I recommend it!
Great Idea for a site and was really excited about my purchases but delivery time was a little longer than I expected and packaging wasn’t very luxurious.
I have been purchasing from Farfetch for quite a few years now, from price, quality of products to service, I couldn't be more satisfied. Thank you Farfetch!
Expensive but very good product, lot of choice even among the artciles that are sold out everywhere after yes the prices are much more expensive than elsewhere.
The order time-line was much longer than any previous orders. One item in the order apparently was no longer available, which caused the delay. Otherwise, all went well.
Dear James,
Thank you very much for taking the time to provide us with your feedback. We are so disappointed to hear that the processing time for your order was longer than expected and we apologize for any inconvenience this may have caused.
If you need assistance with any unresolved issues, please send an email to customeroutreach@farfetch.com at any time. Please do not hesitate to get in touch if we can address any remaining questions or concerns.
Warm Regards,
Farfetch
Love them and they have everything you can think off and the staff is always so nice and i think one off the most special online store and super fast shipment <3 <3
Hello Hulda,
Thank you so much for taking the time to share your experience with us! We're delighted to hear that you've had such a positive shopping experience. We look forward to providing you the same service in the future.
Should you ever have any questions or concerns, please feel free to send an email to customerservice@farfetch.com. You may also speak with a representative by calling +1 213 375 0858 or +44 (0) 20 3510 0670. It is always our pleasure to be of assistance.
Warm Regards,
Farfetch
People, please save your money and DO NOT buy from this shop!
Total scam!
I added product to my shopping bag, price was ~266EUR, webshop offered extra 30% off and cost came to ~195EUR (nice, right?!).
I was able to fill in all the information, my contact data, etc.
I chose IDEAL as payment, and the second i pressed GO AHEAD, it gave me an error that something went wrong and i have to restart...
I did and price INCREASED with +100EUR... this is ridiculous, i understand completely that offers change and shop is allowed to change prices both in plus or minus direction, but not when your client in the process of buying something...
If i am pressing to check out, you cannot do it in the middle of my purchase!
This is just outrageous, same as if i would stand in the line of the shop and at the cash box, they tell that shop changed mind and now i have to pay more...
I was doing the whole procedure for literally 3 minutes...
NEVER AGAIN THIS SHOP, what a scam...
Do not waste your time nor your money with Farfetch. I had a very bad experience and wish I had read the reviews before I placed my order. In my case, I placed an order for a Fendi handbag on 12/6 and when the package didn't arrive within the 4 - 6 day timeframe I called Farfetch to get a status. I spoke with one rep who claimed he would email the boutique and get back to me within 24hrs, well he never called me back. I then started calling daily for a status and was told the same thing each time, that someone would follow-up with the boutique. Finally on 12/17 I received a call from Robert telling me that there was a problem with the delivery (I have no idea what the problem was since tracking never showed the package even being in transit) and that I would receive a full refund by 12/21. Knowing what my experience has been like up until now I called today to make sure I would receive my refund by tomorrow and was just told the refund was not even in the system yet. I don't know what is going on with Farfetch but they really need to get it together. I was just told that the refund will be submitted today, obviously the thing about having it by 12/21 was a lie. Farfetch if you read this my order number is REFB and I want my money back asap!
I ordered a clutch. The item is perfect and arrived fast. I'm also happy that it was on sale, since i wanted first to place the order on another site where it was more expensive. I recomand farfetch.
Very quick response, even sent me the link of the bag I want. Even though its out of stock but let me know I can click the email me when the product is back. Very good services.
The site was easy to navigate and to find what I wanted. Kinda a pricy comparing to other sites for the same item. I wish they deliver in fewer boxed though
Delivery Of half an order does not constitute service so much for your grand plans of silver gold and platinum customers have you ever thought of catagorising your service standards too
I was about to purchase a bag for $1,300+ and after reading your reviews, I have nixed any thought of making any type of purchase from them. Thank you so much
Hello Maxine,
Thank you very much for taking the time out to provide us with your feedback.
First off, I would like to welcome you to Farfetch, and we are more than happy to have you as our valued customer.
Farfetch represents more than 400 hundreds of independently owned boutiques all over the world. I assure you that you will always find something you would love, and we will make it sure that you have the most satisfactory experience shopping with us.
If, however, for any reason you are not satisfied, we would love to help you and by finding a satisfactory resolution.
If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Kind regards,
Farfetch
I'm a new customer on Farfetch I recently downloaded the app as I needed diesel sneakers and they had them on sale - I ordered yesterday and money was debited immediately a few moments later I receive an email stating that my order is canceled they were unable to varify payment How? Cause the debited the money already and I've been reading all these reviews and I'm afraid I'll loose my money too- this is a very bad first experience I'll never shop with them ever again- they say on the email the will return my money within 14days and I pray and hope they will I'm never trusting anything with this site!
I brought the most amazing designer moschino iphone cover. The delivery was fast! Love, love, love farfetch! Wish I could afford to buy the whole online store.
Overall very satisfied. Would appreciate better packaging. Eg the bag I bought usually comes with a bag (when you buy it from the store) where you put it when you travel and it did it not have one
Overview
Farfetch has a rating of 2 stars from 1,824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Akshay,
Thank you so much for taking the time to share your experience with us! We're delighted to hear that you've had such a positive shopping experience. We look forward to providing you the same service in the future.
Should you ever have any questions or concerns, please feel free to send an email to customerservice@farfetch.com. You may also speak with a representative by calling +1 213 375 0858 or +44 (0) 20 3510 0670. It is always our pleasure to be of assistance.
Warm Regards,
Farfetch