FarfetchReviews 1,822
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Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
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All goods where promptly delivered, as aspected from Farfetch.
Always reliable and good service.
Shipping company (DHL) was excellent.
Order says delivered and signed for however it is nowhere to be found. Very disappointed. Im still dealing with DHL to locate the package.
Farfetch is always reliable. All goods are promptly delivered, packaged beautifully and I've never been disappointed.
The process was quick and efficient
Would have brought something else as well as my shoes but sizes were limited
Im very happy shopping from Farfetch. The variety of merchandise and easy shipping on line! Thanks for being excellent on line service!
I wish ALL items would be available in my, larger, size, as the Italian sizes are very tiny. But those that are available I often order from this site. Nice quick service.
I received a Marcelo burlon hoodie I purchased and it's in great condition I recommend the site and plan to shop there again in the future
Hey there,
I've ordered a few things at farfetch already but i'm still not sure if it's a 100% legit. I ordered a gosha rubshinskiy windbreaker once which i late noticed that the seams were kind of bad which often shows that a product is fake so i'm basically asking if some ppl here can tell me if this site is legit :(
Dear Jake,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with the quality of your recent purchase.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Used item was not disclosed on the listing. I would have not purchased had i known that. The shipping company (DHL) was excellent, though.
Dear Lena,
Thank you very much for taking the time out to provide us with your feedback. We are disappointed to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Great website and merchandise, straightforward returns process. I love having access to multiple smaller retailers rather than just relying upon the big-name luxury internet retailers.
I finishing of the scarf is not perfect and the quality is not as I excepted
It is not like as original
Dear Fatema,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with the quality of your purchase.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Hi. I made a purchase based on the pictures of the purse on the website. I put an order through and got the order confirmation email with the picture of the item I wanted. However, when the item was shipped and I got the shipping notification, they had shipped out a different item and the picture of the shipping email did not match what I had in my order confirmation email. I contacted customer service right away hoping they can recall the package, they said they would try and will give me an update after they talk to the delivery company (DHL). I did not hear back and had to email customer service, where then they told me they are still trying to cancel the shipment and will give me an update, 4 days have past and no response still. I got the package today and it's the wrong item. It's just such a hassle as it was supposed to be a gift, and they've offered no updates nor anything throughout the process.
Dear Mandy,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you experienced technical issues with your recent purchase.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Ordered on Thursday. It was with me on the other side of the world Monday. Dress was beautiful, a perfect fit.
I would love to give you a great review as I think the idea is clever but it took 2 weeks to deliver the dress and when it finally arrived it was the wrong size so now I have to send it back :(
Dear Heilan,
Thank you very much for taking the time out to provide us with your feedback. We are very disappointed to hear that your shopping experience did not meet your expectations.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
I ordered a Palm angels tracksuit and it said the purchase had been done and that they only had too confirm, two days later I get an email saying it has cancelled. I talk to my bank and order the pants again, and after two days the same story. This is pathetic.
Dear Joey,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you experienced payment issues while shopping with us.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Great website- I was able to buy hard-to-find sneakers overseas & the international delivery was amazingly quick. Had them in 2 days. Very impressive!!
I love every step, from the website, customer service and deliver. I would strongly recommend it and def use it again.
I rather shop here because of the deals. The 20% off here and there makes a huge difference. I would love to collaborate with you all. I work as an influencer in Atlanta.
My social media handle is TPGent
A finer offwhite textured pattern silk shirt many not come around again but why is there a 100 markup on the tagged price with the online boutiques? Damn expensive but its certainly a piece...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Chloe,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you experienced issues with the delivery of your order.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch