FashionMia has a rating of 2.8 stars from 2,865 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FashionMia most frequently mention credit card, poor quality, and tracking number problems. FashionMia ranks 133rd among Discount Clothing sites.
When I'm so satisfied with a product ordered online, I always leave a review. It's my way of saying "thank you" for: a great service and a awesome white dress! Fashionmia.com is reliable and the shipment arrived faster then expected, in only 3 days I was expecting 6 days (I'm in holidays in Malaysia and got it delivered to my friend's home)! Tracking number /AWB was provided. Packed well.My new dress is just gorgeous and elegant exactly as described. Quality material, feels soft on skin and the size is right! I guess you've earned my trust and I will return for more shopping soon. I just love your site and the fancy designs of your dresses. Another aspect is the price: I've received a 50% discount which makes this stylish dress not only affordable but very very cheap.
You left the following comment: As a business owner with customers to appease I am disappointed in this merchant. I found MIA through google and this was my very first order. Wrong items were sent through no fault of my own. Speaking with the customer service rep hoping to come up with a reasonable solution I requested half to be refunded. This doesn't count the shipping I've already paid. The rep countered $5 below what I asked for. Why? He didn't want to make this right. Therefore, I decided to return items no matter how much it will cost me because it's not about money at this point. It's now about principle. Learn to do good business and you will prosper. I will be submitting my review on other social media platforms. You rated our customer service as bad.
"Unfortunately these days shopping for anything nice let alone shoes and clothes is so hard to do when all the malls are so far away from where you live and they're really not worth going too. Fashionmia has given me life once again when it comes to shoes! And cloths. I am 55 soon to be 56 and I love so many styles of shoes and Fashionmia has everything. In a few weeks I will be ordering a few pair.
It's been a month since i ordered from fashion mia. Until now i have not received my parcel yet. I've kept asking their support for any update but no one dare to answer me. I was thinking of buying again from your site but with what happened on my first order i dont think i will buy again from you. You have a very very poor customer service.
Like many of you, I wish I had reviewed FashionMia before placing an order with them. I placed my order in early February 2017 which was never shipped and I consequently complained and asked for a refund. I wrote regularly and each time was assured that my refund would be with me in 5 days, but it never arrived. Eventually having lost my patience after 3 months, I took out a complaint directly with PayPal over the conduct of this business and miraculously a refund arrived a few days later (thank you PayPal). I would encourage anyone waiting on a refund to take it up with their credit card company, bank or PayPal. Writing to customer services at FashionMia will only result in false promises. Good luck!
Dear Customer
Thank you for your order and post, so sorry for the delay, we have sent you an email about the refund status to your gmail address you left in our site, would please check your inbox? Thank you.
FashionMia
Fashionmia has a great product selection and their website is user-friendly. I received everything I ordered and am very pleased with the speed of shipping. Only one item was too small because the Chinese sizes are smaller than US sizes. When I contacted them about that item, they responded in a very friendly manner and were very quick to offer a return/exchange. Thank you Fashionmia!
I have bought a few items now from Fashionmia and the quality is generally good for the bargain prices-you get what you pay for. The fit tends to be complementary especially for hour glass physiques. Any queries or issues have been addressed relatively swiftly and satisfactorily.
I am writing this review to warn everyone about this company's bad service. I have purchased 120 dollars worth of clothes from them in december 2015.
As of today March 17th 2016, i still have NOT received anything! I have emailed, complained and they still have not sent me a refund or my clothes! Please if you are reading this... DO NOT buy any clothes through their company!
I really regret going through them, not only it's a false promise but they are very bad with customer service! Never again!
The most cheating company I ever see so far; if it is really exist? Today, I received my first order out of 5. Very cheap material and the items are totally different from what you see in pictures; it seems that they use pictures of branded items and put them in their website. I have thrown all items in the bin! I am so sick of these people. They should never be allowed to do business in this country again. I urge all of us to report them for https://www.gov.uk/consumer-protection-rights
Dear Customer,
Thank you for visiting from our website, we are truly sorry for your dissatisfication with your order.
We will strictly assure our purchase quality before each product is packed and shipped, if the items came with defection or bad quality, or is not same as advertised on the website, please send us a few photos to service@fashionmia.com.
Please be assured that we would like to give you an satisfied solution as soon as possible, apologizing again for your inconvenience.
Customer Service from Fashionmia
E-mail: nina@fashionmia.com
Perfect for my Budget!
I love this website. They always have the latest fashion trends and even some good old ones! I have never had a problem with them! I cant wait to fill up my next basket with affordable clothes that I look great in.
Two months ago I purchase over $100.00 clothing. I am going to a destination wedding at a resort so I purchase so easy to pack cloth also they look comfortable. One top came. I waited and waited and waited, I then contact paypal (which is a God sent because all order confirmation for purchase is missing) Through paypal, I learn that the rest of my order was out of stock. Really, they didn't even contact me to say anything. Don't be fool by their cheap price. I am now disputing my money
I purchased several items from this company, only to find out that their sizes are off by about 5-6 sizes! I received clothing that my 11 year old daughter can wear! Ridiculous. And no customer service to speak of. TURN AND RUN!
Dear Alison
Thank you for trusting us and choosing fashionmia.
But we are sorry to hear that you dissatisfied with our purchase. Thanks for visiting and apperiating to our website!
Please pay attention that: different types and materials have different sizes, our website has mentioned that the detailed size description of each item, you can refer to our measurement way, and then send us the measurement of the item you received so that we can confirm with our factory. We will try our best to satisfy all kinds of requirement.
Moreover, you also can send us some images which can show any defects. We always pay attention to your problems, we never avoid our responsibility, we will be responsibile for any quality and size problems caused by us after confirmation.
So please don’t worry, we will contact you and give you an satisfying solution. Thanks for your understanding!
Customer Service from Fashionmia
E-mail: nina@fashionmia.com
The products are just like the brand name, stylish as well as reliable. People who don't like online shopping also will get interested in this store once checked. No need to worry if something is ordered by mistake. There is also an option of making corrections in your order even after you have ordered something. This is something that shows their care for the customers
Dear customer,
Thanks for sharing your shopping experience here.
We're so happy to help you and will do our best to serve more people in future.
Thanks again and looking forward to your next shopping.
Best wishes,
Fashionmia
I have never written a review before, but feel compelled to get the word out there about this corrupt organization. I ordered four items in January and have yet to receive three of them. I am a size 1,2, or 4 petite. The blouse I got was way too small and poorly made. As far as I can determine there is no customer service number to resolve complaints and I received no customer ID to track the order.
I would advise anyone not to order anything from this joke of a company.
I received my item but had a size issue with it. Fashionmia, answered in a timely manner and offered a very favorable solution. Customer service rocks. At the time of typing this review I was quite content with solution. Since it has been written, I have not received the customer service as they described I would. I am now out money for their mistakes as they will not pay me nor respond to any emails.
I bought several jackets from Fashionmia worth just around $400 US. One jacket they shipped me was kids size, two jackets were completely different colour and jacket was very lousy fit. All jackets were not the material, colour or style as per their website. It took them over three months to ship my order and they do not believe in customer service... they don't respond to your complaints. I strongly recommend you to go to Aliexpress.com for your on-line purchases because they have very good return, exchange and refund policy. I have been Aliexpress customer for the past three years and with this experience I not shop on-line in China except for Aliexpress.
Dear Tina,
Thank you for ordering from our website, we’re sorry for keeping you waiting.
It may need some time to prepare the items well for you after you place an order. Please be assured we never stop going ahead on the process of providing good service for our customers.
Would you please provide the order number or the email address you ordered in case, so we can help you solve the problem. You are our honorable customer, any problems will never be neglected. Hope you can trust us. Thanks for your understanding!
Customer Service from Fashionmia
E-mail: nina@fashionmia.com
Spent $28 and it's literally a shower curtain made into a dress. The material is awful. Wrinkled from the packaging. I'm pretty sure if I ironed it, it would melt. Completely see-through as well. Not even going to try and return since I see all the other reviews regarding returning an item. I wish I would have read the reviews before I spent a penny with this company. Incredibly pissed.
* FashionMia attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer, thank you for your post. Sorry that our items let you down. Really sorry for it. In order to solve your problem as soon as possible, I have sent an e-mail to your Gmail address, please check it, thanks.
This store has given me every reason to come for more because of their amazing collection. From tops to dresses and lingerie to swimwear, they have it all. The customer care service is also great and the staff is really amazing. Shopping with them always turns out to be a good experience for me. I will continue to shop form them again.
Dear customer,
Thanks for sharing your shopping experience here.
We're so happy to help you and will do our best to serve more people in future.
Thanks again and looking forward to your next shopping.
Best wishes,
Fashionmia
Definitely did not want to give this place a star. Ordered a coat almost a month and half ago and their dispatch hasn't located the tracking in over 10 days. Thought it was a good price but totally disappointed with the customer service and timeliness of product ordered. I'm sure the product itself will also reflect this. Will NEVER shop here again!
I placed an order in November hoping to have some dresses in time for Christmas. I cancelled my order months later after never receiving my order. It is now May and I have yet to receive a refund. "Zara" from the customer service team has only given me the run around. I don't order much on line but this experience was terrible.
Dear Valerie,
We truly apologize for the inconvenience.
I have checked with our customer service, they already registered the refund, please log in to check that in next 5 days.
We’re always happy to help our customers with their return, whether refund or exchange, and we will do everything we can to make it better in the future, and we hope you would enjoy your next purchase on our site.
Customer Service from Fashionmia
E-mail: nina@fashionmia.com
I always enjoy finding clothes on this site. Great clothes for great prices, and the best part is can stay up to date with the new trends without having to empty your pockets! Sometimes i do get a little impatient waiting for my items because it usually does take bit more then avg time to get them, but i am always eagerly awaiting. So happy when i get the order, that it is always worth the wait
I ordered for 6 dresses and paid extra for expedited service but I still did not get my order yet. Either I need them by delivered by tomorrow or get my money back right away.
And the more concerning part is no customer service available, there is a phone number on the website which goes to voice message directly always. Such companies should not be allowed to do the online business with so many bad reviews.
And Pay Pal should not allow them to make the payments through them for such fraudulent company's. I did not read the reviews before I ordered the dresses and no one else should do that mistake.
* FashionMia attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I would to start off by saying that everything got delivered in a timely manner. The quality of clothes is very cheap I would not buy anything from there again. I will be buying my clothes in person instead, i don't recommend people to buy from here, outfits look different online then when u receive them
Dear Alex
Thank you for your order and post, would you please offer us a valid order number with some pictures referring to the problems you mentioned to lollie.zou@orderplus.com so that we can confirm here and get back to you asap.
Please do not worry, we will definitely take our responsibility once your images are confirmed.
Look forward to your email:)
FashionMia
I ordered on the 5th of this month for my upcoming birthday celebration. I have been going back and forth with customer service about my dress. They finally have let me know its a high demand item and it is no longer in stock. I have asked for a refund so now im waiting on that.
Regret that i ordered clothes from fashionmia. Cheaply made fabric and sizing too small. It seems to me their sizes go according to chinese women. Took 6 weeks for my order to arrive and still waiting for my other three items. There is no one to contact to return the items.
Beware, dont buy from them
Tip for consumers:
never buy from them
Firstly clothes took over 5 weeks to arrive. The clothes were NOTHING like the picture. Its like a blind person stitched them together as they are so badly made and cheap isn't even the word to describe the material! Complete scam. Then one of the tops I ordered never arrived so I contacted them, they told me it was out of stock that I could choose something else or get a refund which would take 5-10 days to get to my account... I choose refund - its been 26 days and no sign of my money?! They should be closed down due to false advertisement and selling $#*!E clothes!
I had a good shopping experience with Fashionmia. I did have to communicate with customer service a couple times but they were able to resolve my issues and answer my questions. I would suggest reading the size chart closely before purchasing. I always do and it does help but in this situation I did not measure my arms, and the sleeves are too short on a couple of my items. It works out because I can roll the sleeves up so its not a big deal. Overall I had a good experience and would recommend shopping here.
FashionMIA is your online stop for Modern, Irresistible, and Affordable women’s clothing. Never before has dressing yourself been so easy. Our carefully curated selection of apparel, accessories, and outerwear are always on trend and always available at the web’s best prices. Fashion MIA is dedicated to delivering high-quality clothing to women that will make them look and feel their best. We believe every woman has the right to dress well, and shouldn’t have to spend a lot to love how she looks. We make it easy to wear outfits you love every day, giving you the confidence to take on the world!
Our online store is filled with the season’s hottest trends, available in all sizes. Our Plus Size selection offers the same stylish threads so every woman can show off their fashionable side.
Every time you visit FashionMIA you’ll find great sales on our already unbelievable prices. Fashion meets friendly finances right here. Get the great clothes you deserve at the prices you need. We are the affordable way to keep your style on trend year round.
For Modern, Irresistible, and Affordable clothing FashionMIA is your new favorite place to shop! Make every season a fashion statement by filling your cart with our high-quality fashion finds. Happy shopping!
Dear customer,
Thanks for sharing your shopping experience here.
We're so happy to help you and will do our best to serve more people in future.
Thanks again and looking forward to your next shopping.
Best wishes,
Fashionmia