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Fashion Nova has a rating of 2.5 stars from 14,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fashion Nova most frequently mention customer service, store credit, and day shipping problems. Fashion Nova ranks 19th among Women's Clothing sites.
This company does not typically respond to reviews
So they didn't scam, I finally got my order tho almost a month later. However, I was extremely satisfied and it all fit, so I don't have to try to quickly return because they were Christmas presents. Customer Service has redeemed themselves, I was missing a small item, they quickly responded and rectified my concern with an apology. I ordered some more items the same day and got free one day shipping.
This company took my money and didn't provide the product I ordered. They are thieves. There is no way to get a hold of anyone to help and their website is one big loop in terms of looking for support. My items have sat in "label created" mode for 2 weeks. This is consistent with many other reviewers. They turned off their phone lines and the only way to get help is on their website where they just point you to articles that state their store policies. There is no one to help or refund orders.
The quality of the products was amazing and the service is 10/10! Superb service Fashionnova. I love this site!
Date of experience: January 9, 2019
I really enjoy shopping fashionnova. The merchandise is fresh, ever-changing, and I particularly like the highly personalized shopping service.
Date of experience: September 30, 2018
Something very cheap, the quality is also good, services is good, hope I can do better. Like it very good service fashionnova!
Date of experience: August 22, 2018
My orders were so easily processed here at fashion nova. I love how fancy the hairclips I got were. The quality is so good. Thanks, fashion nova.
Date of experience: December 17, 2019
The online order results met my expectations... very good... The product and incentives were very good. I recommend Fashionnova for online shopping
Date of experience: October 30, 2018
I bought a dress for my 25th birthday from Fashion Nova and I was surprised on how heavy this dress was. It was a
Date of experience: November 15, 2016
The website was easy to follow and find clothes. It was really easy to find what i needed while also finding otherthings i like.
Date of experience: January 8, 2017
From accessories, to undies, to shoes, theyre the store to be at and shop at. Great prices too. And the customer service really helps
Date of experience: March 21, 2017
FashionNova's prices are quite cheap enough. I mean, cheap enough to be affordable by most, but not cheap enough to hint at bad quality.
Date of experience: June 12, 2019
Love fashionnova for their awesome choice of cool and casual clothes. The Style of their fashion is the best for this kind of vibe!
Date of experience: May 15, 2018
A lot of products to choose, esp. Products from clothing to accessories! Love Fashionnova.com loads!^^
Date of experience: May 29, 2018
Excellent and outstanding services. Wonderful experience with fashionnova. Very happy with the products and service.
Date of experience: June 25, 2018
Very cute clothes for very reasonable prices! Would recommend Fashionnova for clothing and accessories 100%
Date of experience: July 17, 2018
Best products for best prices, amazing customer loyalty program and excellent customer service from Fashionnova
Date of experience: July 17, 2018
The shopping is great. The returns are fantastic. The choices are amazing. I highly recommend fashionnova to anyone!
Date of experience: October 1, 2018
I like buying Fashionnova. The prices are fair and the merchandise is high quality. Great quality and selection!
Date of experience: September 28, 2018
Everything i ordered fit great and I'll definitely order from here again. Love love love Great Job Fashionnova!
Date of experience: October 24, 2018
I didn't receive some of my orders, plus clothes run small and poor quality.
SO DISAPPOINTED. I am not buying in fashion nova again...
Date of experience: December 20, 2017
I've used fashionnova several times over the years and I've very happy with their service and the quality of the products.
Date of experience: January 26, 2018
I always shop in Fashionnova. And i will continue. I'm always happy to receive Fashionnova order, nice quality and beautiful product.
Date of experience: March 15, 2018
Great excellent customer service. This was one of my best chooses to buy. Amazing customer service of fashionnova!
Date of experience: May 21, 2018
I absolutely love Fashionnova, they are so trustworthy and reliable and the products are always so high quality.
Date of experience: July 3, 2018
On December 4th I placed an order of 5 lovely dresses for my nieces Christmas present. I didn't have my debit card with me so I used Apple Pay. Immediately after I realized my Apple Pay had my old shipping address.(I hadn't used Apple Pay in a while) I think to myself no problem, customer service should be able to fix this in no time so I email them immediately. I receive the automated response and then 3 days later I receive a copy and paste response stating that fashion nova cannot make any changes to the shipping address and that I would need to get in contact with Ontrac but also that I would have to wait until my order shipped out to do so. On December 12 I received an email stating my order had been shipped and was arriving the next day. I submitted 2 requests to ontrac within 2 consecutive days and both times there was a generated response that they needed to get approval from the sender. I call fashion nova customer support and after 32 minutes I get a real person. I explain to her that I need them to give approval to Ontrac to change my shipping address. She wasn't really understanding my situation and asked me to hold a total of 4 times. She finally told me that all she could do was send me an email stating that they approve the shipping address change but won't be paying any additional fees, which is fine because I would be more than happy to pay to actually receive my package. Now having this email, I call Ontrac. I waited 49 minutes and then decided to hang up. Next day, my package was delivered to my old address. I email fashion nova and get a automated response. I tell them I did not receive my package and I just want what I paid for since I tried very hard to fix the issue the minute it happened. It's been 3 different emails where I receive automated responses that don't have anything to with my situation. My last email to them was along the lines of I just really want the items I paid for and I need someone to email me without using copy and paste. 5 days later I have received nothing. It is December 28th.
Date of experience: December 28, 2019
The jeans I ordered here both are very good and stretchable. The one jeans is ripped and other is plain both are of good size. I just loved both!.
Date of experience: November 13, 2018
I have been happy with my experience with fashionnova. I started buying from fashionnova and love that I can find my favorite items.
Date of experience: October 1, 2018
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
