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Fashion Nova has a rating of 2.5 stars from 14,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fashion Nova most frequently mention customer service, store credit, and day shipping problems. Fashion Nova ranks 19th among Women's Clothing sites.
This company does not typically respond to reviews
So they didn't scam, I finally got my order tho almost a month later. However, I was extremely satisfied and it all fit, so I don't have to try to quickly return because they were Christmas presents. Customer Service has redeemed themselves, I was missing a small item, they quickly responded and rectified my concern with an apology. I ordered some more items the same day and got free one day shipping.
This company took my money and didn't provide the product I ordered. They are thieves. There is no way to get a hold of anyone to help and their website is one big loop in terms of looking for support. My items have sat in "label created" mode for 2 weeks. This is consistent with many other reviewers. They turned off their phone lines and the only way to get help is on their website where they just point you to articles that state their store policies. There is no one to help or refund orders.
I love the way they pack the fashionnova products and I love the quality of the fashionnova products. :)
Date of experience: May 28, 2018
Fast delivery, fare prices, big discounts, good products! I recommend! Luv it luv it luv it Thanks Fashionnova
Date of experience: June 13, 2018
I have ordered multiple times from Fashionnova and have loved everything I have received. Good Job Fashionnova!
Date of experience: October 1, 2018
Very good service, Product quality is good, prices are good, service is excellent thank you Fashionnova!
Date of experience: May 19, 2018
This is sooooooooo crazy. The item didn't fit so I returned back to them but, they don't send gift card at all. This is sooo crazy.
Date of experience: December 6, 2017
The denim jeans from fashionnova are a micracle worker. My legs and $#*! look amazing in these jeans. The difference they make is almost a crime.
Date of experience: May 26, 2019
Fashionnova is a very good webshop. There are a lot of choices and the prices are very affordable! I recommend this site to all my friends!
Date of experience: April 4, 2018
Fashionnova is a good website to buy dress online, especially clothes. A lot of details about size helps us not to buy something that wouldn't fit.
Date of experience: June 19, 2018
I also explained to them most people order from online boutiques like these for occasions/events. Smh I'm sure it's a lot of customers.:
Date of experience: December 8, 2016
The lingerie I bought from fashion nova really flatters what matters. It spiced up our 10th wedding anniversary.
Date of experience: January 23, 2019
Fashionnova is my go to site for Fresh... NEW... exciting unique fashions. Yes I highly recommend this company.
Date of experience: October 23, 2018
First time shopper of this site. Very pleased with my items and plan to order again soon. Thanks Fashionnova!
Date of experience: October 8, 2018
Prompt and reliable delivery, excellent service, thank you. Everything OK! Extremly smooth transaction
Date of experience: September 20, 2018
I have to say, the delivery services here at fashionnova are very fast. My items always get in time as promised, no delays.
Date of experience: January 6, 2020
Fashionnova has got a couple of stylish belts up for grabs. Their discounts are incredible as well. I get to enjoy it every time.
Date of experience: October 28, 2019
Everything I've bought from Fashionnova has been perfect! The prices and fast shipping are great too!
Date of experience: September 27, 2018
I enjoyed my silk PJs so much, thank you fashion nova. They were wonderful and the delivery services are always on time.
Date of experience: January 11, 2020
Cheaply made overpriced outfits that don't last long and they run the most cringy adds on social media
Date of experience: November 27, 2021
Truly, good things come to those who wait. I just purchased ten pieces for less than $600 after Fashionnova's weekend sale two weeks ago.
Date of experience: August 20, 2019
I never had sportswear this stylish and comfortable before. Thanks a lot, fashionnova. Your delivery service is great, too.
Date of experience: August 18, 2019
The sequin maxi gown that I got from fashionnova is super chic and comfy. It matches so well with my nudes heels, too.
Date of experience: January 12, 2020
This is a great jacket, but the sleeves are far too long. I will be returning it. Thanks for asking. Good costumer service.
Date of experience: November 4, 2018
The jewelry is pretty their true to picture. Soooooo much variety for ever single category! Love from all they way in Boston, Ma
Date of experience: October 10, 2018
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at Kat@fashionnova.com