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Fashion Nova has a rating of 2.5 stars from 14,417 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fashion Nova most frequently mention customer service, store credit, and day shipping problems. Fashion Nova ranks 19th among Women's Clothing sites.
This company does not typically respond to reviews
So they didn't scam, I finally got my order tho almost a month later. However, I was extremely satisfied and it all fit, so I don't have to try to quickly return because they were Christmas presents. Customer Service has redeemed themselves, I was missing a small item, they quickly responded and rectified my concern with an apology. I ordered some more items the same day and got free one day shipping.
This company took my money and didn't provide the product I ordered. They are thieves. There is no way to get a hold of anyone to help and their website is one big loop in terms of looking for support. My items have sat in "label created" mode for 2 weeks. This is consistent with many other reviewers. They turned off their phone lines and the only way to get help is on their website where they just point you to articles that state their store policies. There is no one to help or refund orders.
Fashion Nova's jumpsuits are really sexy. I just got mine and they fit perfectly, especially in the chest area.
Date of experience: January 23, 2019
FN thinks of those with larger sizes. The pretty dresses I've been eyeing aren't just a dream anymore.
Date of experience: January 21, 2019
If I have any concerns whatsoever, FN is easy to reach and they respond appropriately. Great job Fashionnova!
Date of experience: January 21, 2019
Quality material, TTS fit, arrived in timely manner. I had many compliments on my purchase! Will definitely shop here again!
Date of experience: October 11, 2018
Arrived very quickly! Live all the modest clothing options! Quality products with fast delivery. Good job fashionnova!
Date of experience: July 8, 2018
Cheaply made overpriced outfits that don't last long and they run the most cringy adds on social media
Date of experience: November 27, 2021
Shop for Halloween at fashionnova today and enjoy free shipping deals. They've got every costume possible. They look lovely, keep it up you guys.
Date of experience: October 7, 2019
The animal-themed shoes in fashionnova's heels collection has a very sexy charm about them. I like looking at my feet when I'm wearing those.
Date of experience: June 10, 2019
There are countless of great finds in fashionnova. Quality clothes and very convenient services. The never fail to impress me. Keep it up.
Date of experience: June 16, 2019
Always had a fab experience with purchasing from Fashionnova Website. Easy to order and delivery is excellent!
Date of experience: November 20, 2018
The website is easy to navigate and prices arent that bad. Very good sopping experience from this site.
Date of experience: July 16, 2018
I bought my brother 2 men shirts from fashionnova and they were nice for their price. The shipping was very convenient, too.
Date of experience: December 17, 2019
I also explained to them most people order from online boutiques like these for occasions/events. Smh I'm sure it's a lot of customers.:
Date of experience: December 8, 2016
Excellent quality, and customer service! Absolutely LOVED the dress that I purchased from fashionnova.com.
Date of experience: June 25, 2018
Fashionnova is my go to site for Fresh... NEW... exciting unique fashions. Yes I highly recommend this company.
Date of experience: October 23, 2018
Fashionnova has become my go-to online fashion store. I am always excited to see what new items have arrived.
Date of experience: June 29, 2018
After my third purchases, I'm thinking about getting more items here at fashionnova. They're just so good, the quality never betrays.
Date of experience: December 30, 2019
Fashionnova's customer service is doing a god job at assisting clients and making sure I understood their explanations.
Date of experience: June 7, 2019
Enjoying everything I have ordered from fashionnova! Beautiful clothes to make us plus size ladies look gorgeous!
Date of experience: October 22, 2018
Great customer service, amazing products, and trustworthy site! I've been purchasing for many months. Good job Fashionnova!
Date of experience: August 2, 2018
Fashionnova has a wide variety of products but I mostly shop for shoes and boots on this site. Good Customer Service
Date of experience: August 2, 2018
Wish there was a shop like fashionnova in France! So much choice among fashionable items! Great prices!
Date of experience: June 19, 2018
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at Kat@fashionnova.com