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Fashion Nova has a rating of 2.5 stars from 14,417 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fashion Nova most frequently mention customer service, store credit, and day shipping problems. Fashion Nova ranks 19th among Women's Clothing sites.
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I purchased a few pairs of jeans, some heels, along with some other pieces from Fashion Nova, and I had an overall great experience with my shopping trip. Everything that I ordered came in looking like I had expected and I have no complaints. I definitely recommend Fashion Nova for shoes! I only ever buy my heels from there. I also love to buy jeans from there, however the sizing can vary with each style, so I recommend to check measurements before buying.
Placed an order #146084916 on November 11,2024. Still haven't received the package as of today, December 8th. Fashion Nova is not concerned about customers receiving the merchandise, as they have not submitted a claim to UPS nor followed up to assure that I receive the order or a refund. Order at your own risk and hope that you receive your merchandise or you'll only get an automated email response from them, advising you to contact UPS!
Delivery was very prompt, price great, but I would recommend US sizing help on those items which don't have it.
Date of experience: September 4, 2018
Such a great website! Easy to navigate and full of great information. I wouldn't hesitate to recommend fashionnova!
Date of experience: June 15, 2018
Fashion Nova's fuschia colorblock jacket is one of a kind. The texture is of high quality, the materials are wonderfully put together.
Date of experience: October 29, 2019
Scame... didnt ship order. Didnt refund money... u must send 100 emails to someone answer u just 1 time... dont waist a time and money...
Date of experience: July 12, 2017
I added to the order 2x, and Fashionnova was very easy and pleasant to work with. All the orders came in very quickly. Great service.
Date of experience: June 6, 2018
I really like the store Fashionnova, It's my favorite store online You can find everything you want at a great price.!
Date of experience: December 23, 2017
Fashionnova's special occasion jumpsuits are must haves! So elegant and trendy. They're my new favorites. The ruffle rompers are so cute, too.
Date of experience: September 2, 2019
I bought flatcap from fashionnova. It is very good, and I love it. Expecting to try other products from FN soon.
Date of experience: July 8, 2018
I am honestly so completely fed up with this process that i will probably never order from you again. This is the THIRD time that i have tried to contact you in regards to orders that i have received in which i have been charged for things and they have not been in my order or they have been shipped incorrectly. The first time was when i received order #*******. It was missing the follow the flag halter top in a size large. I called customer care only to be put on hold multiple times, till i simply gave up. The next issue was with order #*******. I had ordered a pair of Total Floral Print Pants - Natural - XL as well as a Jim beam Graphic crop tee in a size large. I received neither one of them. I received instead one lace jumper that was clearly to small and another item that i had ordered that came way to small (the annika gaucho jumpsuit was supposed to be a large and instead it was a small). After two weeks of phone calls and trying to get a hold of someone, i finally spoke to rene. He did the best he can but from what he was telling me to what your website says, its completely opposite. I was told by him that i would need to provide a picture and normally "fashion nova doesn't take anything back past two days." NOWHERE in your site does it say that, not to mention, how am i supposed to take a picture of something to return if i have NEVER RECEIVED IT? I do not want to keep these clothes, i simply want what i paid for, and i completely disappointed and fed up with the HORRIBLE CUSTOMER SERVICE. I have basically been told that it is my fault for a rule that has not been properly advertised, and i feel taken advantage of and frankly i do not want to continue to do business if that is how you are going to treat your customers. I have spent more than my fair share of my hard earned money on this site and i deserve to not just to get what i paid for, but to be treated like i actually matter.
Date of experience: May 29, 2019
I feel like Mystique from X-men because of fashionnova's shapeshifter bodysuit. It's like it's some model's body instead of my normal, no-curve body.
Date of experience: May 23, 2019
Love my dress it fits perfectly. I purchased Fashionnova and I love it but I need to make the belt smaller Thanks alot
Date of experience: September 10, 2018
Good work, good site, great comunication, very well spedition (also out of US), great customer service.
Date of experience: September 20, 2018
ITS BEEN SINCE 3/22/17 AND ITS 4/5/17 HAVENT GOTTEN MY ORDERED AND I PAID AND I SENT MY I. D AND SELFIE LIKE REQUESTED HELP PLEASE NOONE ANSWWRS MY EMAILS OR CALLS!
Date of experience: April 5, 2017
Such an awesome site. I shop and consign with fashionnova and I absolutely love the merchandise and costumer service.
Date of experience: September 27, 2018
I feel like a literal shape shifter whenever I put on fashionnova's shapeshifter body suit. There's a significant difference when I put it on.
Date of experience: May 7, 2019
My dress arrived on time I was very happy with the dress quality is good well made I would recommend Fashionnova clothes to my friends
Date of experience: November 26, 2018
I feel like such a fashionnova model wearing these logo clothes. I got the hoodie, the tee, and the leggings. Wearing fashionnova is such an honor.
Date of experience: April 15, 2019
You give great deals and awesome free gifts as well. I have bought over 10 items from you guys and they are all awesome! LOVE YOU GUYS!
Date of experience: March 8, 2018
There have lot of wonderful product! I want all of this <3 I very happy to buy in this website! Thaks Fashionnova for your work! XOXO
Date of experience: May 3, 2018
I'm really loving that FN sells boyfriend hoodies. Guys shouldn't get all the good stuff to themselves.
Date of experience: January 26, 2019
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at help@fashionnova.com.