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Fashion Nova has a rating of 2.5 stars from 14,417 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fashion Nova most frequently mention customer service, store credit, and day shipping problems. Fashion Nova ranks 19th among Women's Clothing sites.
This company does not typically respond to reviews
I purchased a few pairs of jeans, some heels, along with some other pieces from Fashion Nova, and I had an overall great experience with my shopping trip. Everything that I ordered came in looking like I had expected and I have no complaints. I definitely recommend Fashion Nova for shoes! I only ever buy my heels from there. I also love to buy jeans from there, however the sizing can vary with each style, so I recommend to check measurements before buying.
Placed an order #146084916 on November 11,2024. Still haven't received the package as of today, December 8th. Fashion Nova is not concerned about customers receiving the merchandise, as they have not submitted a claim to UPS nor followed up to assure that I receive the order or a refund. Order at your own risk and hope that you receive your merchandise or you'll only get an automated email response from them, advising you to contact UPS!
FN's oversized hoodie was stylishly oversized when I received it and not awkwardly oversized as I feared.
Date of experience: January 24, 2019
I sent my order I received my dress in ample time, Dress was perfect
Will order more from fashionnova soon
Date of experience: January 27, 2018
Basically, I ordered my BIRTHDAY outfit a week ago from them after DMing the ig fashionnova page and questioning them, and then confirming how good of a buy it would be they explained that if I spent over 75 dollars I would get free two day shipping and all that good stuff and I went and did as told because I wanted a fast delievery, turns out after I ordered my items they emailed me 4 days later saying oops we didn't have that item in stock not only that I didn't receive my refund! They want to only give me money in gift card form for there store which I don't want, and still to this day I have yet to receive my shoes, I emailed them and I have yet to receive an email as well as I wrote a review on their page and they deleted me instead of acknowledging my presence and how upset I was besides being very unprofessinal they have no customer service and their rude. I wouldn't recommend anyone but from here unless it's 3 months in advance, but again I hope you guys have a better experience than myself! Have a blessed day.
Date of experience: January 30, 2017
Excellent place to shop online very trusted store I purchase a pair of Shoes and I love them, Great deals and fast shipping too Useful
Date of experience: August 28, 2018
I didnt even have to contact Fashion Nova over the phone because my questions were answered on Instagram right away.
Date of experience: December 16, 2016
Awesome service! Knows product well. Affordable and great deals. Highly recommended! ILOVEFASHIONNOVA!
Date of experience: October 31, 2017
The company is good and always updating, thanks, Godbless this trusted company. Happy with all the Fashionnova produc
Date of experience: November 17, 2017
I love Fashionnova! Great products, amazing sales, and I'm completely obsessed with shopping here! THANKS FN
Date of experience: May 4, 2018
FashionNova's hyaluronic acid skin treatment really moisturizes the skin and it is the treatment I needed after a long day at work.
Date of experience: May 14, 2019
I would NOT recommend anyone to purchase anything from Fashion Nova. At this point I am MORE than upset with their service and customer service. I wish I could give a review on their clothing but I NEVER SEEM to receive mine. I have tried and tried and tried with this company to no avail. This is not my first complaint and probably not my last because I will voice my review everywhere that a Fashion Nova shopper can see.
EVERYTIME I place an order through Fashion Nova it NEVER arrives on time. I PAY FOR EXPEDITED SHIPPING AND I HAVE NEVER RECEIVED MY ITEM ON TIME OR EVEN CLOSE to the time I was supposed to receive it. I order some items AGAIN, like a DUMMY thinking they would finally do right and NOPE. Order something LAST TUESDAY (Feb 23), paid for EXPEDITED shipping (said it would arrive by Feb 26), it has been 7 days (today is March 2) and I still don't have my item and shipping says "No expected delivery date"
FASHION NOVA HAS NO WAY TO CONTACT THEM OR SPEAK WITH ANYONE. In the past they offer NOTHING to compensate for your inconvenience and because the items always come AFTER THE EVENT I NEED THEM FOR, my only option is to return for store credit. WHY WOULD I WANT STORE CREDIT FOR A STORE THAT DOES NOT DELIVER MY ITEMS AND ONLY STEALS MY MONEY?!
I guess they feel like I must be dumb anyway because I ordered from them again. I thought not ordering from here for a YEAR would give this company time to get their $#*! together but no. This business is run very immaturely. I feel like this business is being run by 18 year old DRUG USERS who really just don't care. Although, yes, you have lost me FOR GOOD THIS TIME as a customer, I will continue to let people know about this because SERVICE IS TRASH!
At this point I am going to contact my bank and report this transaction as fraud because I cant talk to anyone and I have no idea of when my $#*! will arrive.
Tip for consumers:
DO NOT ORDER FROM THIS PLACE! TRY SHEIN OR anything. I'd rather buy fabric and make my own clothes before I shop here EVER again!
Products used:
I NEVER RECEIVED MY ORDER
Date of experience: March 2, 2021
Fashionnova has always had the BEST customer service and know how to communicate with their customer.
Date of experience: June 24, 2018
I NEVER RECIVED MY PACKAGES THEY TOLD ME TO WAIT 72 HRS AND THEY NEVER INVESTGATED MY ORDER HOW CAN YALL BE SOO GOOOD WHEN YALL JUST PLAYED ME OUTT MY MONEY THAT I SPENT WITH YALL IF INEVER RECIVED MY ORDER IM WANTING MY MONEY BACK AND YALL COULDNT GIVE ME MY MONEY BACK WHEN I CLEARLY HADD A ADRESS AND APT NUMBER ON FILE YAAL MAKE SHURE YALL WATCH THEM BEACUSE THEY AINT RIGHT!
Products used:
clothes
Date of experience: December 2, 2022
First of all, I placed an order December 13th but it was canceled without explanation and they tried to give me store credit for everything. I wasn't going for that because their store credit doesn't include tax or shipping. You'd literally have to pay for that again, so I emailed them & was able to just place the order again on December 15th. I did not receive my order until about 4 weeks later. I understand it was because of the high demand during the holiday but once receiving my order I was missing items. Instead of them shipping the items I had already paid for but did not receive, they decided to give me store credit. I did not immediately get store credit, they actually had to put in a request and I had to wait 24-48 hours for approval! The store credit didn't even cover shipping or tax so I had to pay for that which is ridiculous! I spent $323 just to turn around and have to spend extra in shipping to receive items that should have already came in the damn package! One of the items ended up being sold out in the size I originally ordered and needed. What puts the icing on the cake is that the items I was missing were a part of a set. So now I have tops without the matching bottoms and have to wait until they restock. Their customer service sucks. You literally have to threaten to contact the BBB to get them to respond within 24 hours. They run extremely small! I am 4'11 and have always worn a S or some times a M but for whatever reason, all their $#*! is extremely tight fitting and short compared to what is shown on the models. All their reviews saying "It's true to size, it's comfortable, it fits like a glove" is a bunch of bs and was probably written by the company. The only thing that actually fits true to size and that I would recommend purchasing are their jeans. Everything else is trash and they will not be getting another penny out of me after this.
Date of experience: January 3, 2018
When will I receive my order I ordered December 4,2017 and they keep tell me seven days business days so just trying to see when Im going to get my
Date of experience: December 10, 2017
Iliked what igot BUHT they didnt send me everything and still have not been refunded for the items idid not receive or they have not sent me a gift card
Date of experience: February 12, 2017
Fashion Nova is one of thee ONLY places that have reasonable prices and reasonable priced PLUS sizes! Great selection and super affordable
Date of experience: December 5, 2016
Hey fashion nova. Got so many compliments on my new romper, can't wait for my next package.
Date of experience: November 7, 2016
I loved the items I purchased from Fashion Nova. They were great quality and definitely are unique
Date of experience: January 5, 2017
Everything was great. Got everything ok time, exactly as I ordered. 5 stars! Easy and fast shipping
Date of experience: September 11, 2018
I owned three bodysuits from fashionnova already, but none with longsleeves. This one's going to be a new fave of mine.
Date of experience: September 19, 2019
Some of fashon nova's outfits are deisgned to be bodyhugging, but they always somehow make it look great on you, no matter what your size is.
Date of experience: April 13, 2019
Fashionnova has great clothes that are affordable, along with many sales! Easy Site To Navigate, All Links Work, Pictures For Every Product, Great
Date of experience: May 3, 2018
They all fit nice I love them I looked at the reviews and wasn't gonna order I'm so happy with everything and I will shop here again
Date of experience: October 15, 2018
I have been a customer, faithfully promoting, posting, and rocking these fashions since before anyone even knew who they were or even felt comfortable shopping online. I have dedicated my entire Instagram to promoting the brand and have spent unimaginable amounts of money dating back to late 2008 I was homeless at that time living outside with my baby daughter and the only thing that made me feel good was fashion nova. I developed a severe addiction and could not control myself when it came to FN I HAD TO HAVE IT. So any money I had I would buy and buy and buy. I would protect my garments with my life. Dragging around two suitcases full, a baby, and a diaper bag. All I had was my nova. It made being homeless, eating out of the trash and being scared and alone on the streets that much more bearable. I've never even received one generic, thank you customer note, nor any sort of recognition for my many many posts or promotions. Then I find out all this negative stuff in the news, and I feel really fed up with the level of service this company is giving. They seem to forget without us little people there would be no you. If I wasn't one of the people spending all of my hard earned money back before you hit it big, you would not have hit it big. It's people like me that made you the success you are, and I feel extremely unappreciated, robbed and emotionally distraught. Since I'm not a celebrity, all of the effort, loyalty and free promotion means nothing. One of my final straws, was seeing them bring on a celebrity as a new ambassador who has done nothing but trash their brand, very publicly, over the years. Now, all of a sudden she is the new ambassador. That is so wrong, so fake, and shows exactly what kind of company I have been putting my all into. At this point, I'm ready to take my two closets full of fashion nova pieces and have a bonfire, publicly. Now I just have to find a new clothing brand and buy a whole new wardrobe. Y'all really let me down and you lost one of the most loyal customers you will ever have. Truthfully, your fashions were way better years ago since you hit it big it takes me hours to scroll through and find some thing that is not too completely slutty. I swear I saw a "outfit" that was just pasties and sparkles for like $35! I guess that's the market, but I preferred it when you actually had more options that could be worn in every day situations. Now it seems like you're just catering to celebrities
Date of experience: May 4, 2023
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at help@fashionnova.com