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Fashion Nova has a rating of 2.5 stars from 14,417 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fashion Nova most frequently mention customer service, store credit, and day shipping problems. Fashion Nova ranks 19th among Women's Clothing sites.
This company does not typically respond to reviews
I purchased a few pairs of jeans, some heels, along with some other pieces from Fashion Nova, and I had an overall great experience with my shopping trip. Everything that I ordered came in looking like I had expected and I have no complaints. I definitely recommend Fashion Nova for shoes! I only ever buy my heels from there. I also love to buy jeans from there, however the sizing can vary with each style, so I recommend to check measurements before buying.
Placed an order #146084916 on November 11,2024. Still haven't received the package as of today, December 8th. Fashion Nova is not concerned about customers receiving the merchandise, as they have not submitted a claim to UPS nor followed up to assure that I receive the order or a refund. Order at your own risk and hope that you receive your merchandise or you'll only get an automated email response from them, advising you to contact UPS!
Modelitos únicos y precios muy competitivos.
Date of experience: November 18, 2016
This company took my money and didn't provide the product I ordered. They are thieves. There is no way to get a hold of anyone to help and their website is one big loop in terms of looking for support.
My items have sat in "label created" mode for 2 weeks. This is consistent with many other reviewers. They turned off their phone lines and the only way to get help is on their website where they just point you to articles that state their store policies. There is no one to help or refund orders.
Tip for consumers:
My review is consistent with tons of other reviews but you have to look for them. It seems they scrub reviews. Even on their site, it’s all 5 star reviews even though many of the 5-star reviews actually say awful things about never receiving their order.
Products used:
None -
Never received them
Date of experience: November 29, 2024
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
