Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
Paid extra for 2 day shipping and didn't receive until 3 weeks later. Contacted customer service 8 weeks ago and no reply. Never supporting this business again. If you go on "Trustpilot" you'll see nothing but bad reviews. Turns out this site is a huge scam to everyone.
Love the overall concept of FN, makes us to not got to malls anymore to shop awesome dresses but instead it is all one click away and, you can even use your card when paying! A paypal account would usually do the trick. No more shy scenarios at store!
The shoes I got from fashion nova are very comfortable to wear. While they have great, solid material so that they'd last a long time, it's cushioned well against force so I don't feel tired in them too fast.
Beautiful pictures but no connection with what you receive! Specially in women fashion...
Awful fitting and you have to pay for return! No refund of course just a little store credit!
Don t spend your money here, not worthy at all
Better to though it to garbage!
Clothes here are not daring yet can also be sexy at the same time. My boyfriend actually loves every top I buy here and because of that, I will probably order more soon. Easy to proves requests and 24 hour customer support, big thumbs up!
Indeed it was not a mistake that I've been loyal to fashion nova all these months. I get quality items from this shop 10 out of 10 times and they always deliver promptly. They even arrange the orders so well.
Fashion Nova's satin pajama sets all feel really smooth on the skin. The material feels very light but it won't get ruined in the wash speaking from experience. It's perfect for both fun and vacant nights.
I've been extremely meticulous about certain boutique Or web based acquiring since I had a terrible experience once however I went over Fashion nova! What's more, I'm totally infatuated with their apparel the Quality motel for the sum is quite recently consummate! Astounding staff! Also, quick shipments! Thoroughly prescribe it.
My most loved online store! They generally have the freshest patterns at sensible costs. Never experience difficulty finding what I'm searching for. I adore that they are always including new things. Never had an issue with fitting or Sending. Cherish you Fashion Nova.
I thought glass slippers only exists in fairy tales, but I was wrong. Fashion Nova really surprises me every now and then, I love how innovative they can become. Plus the quality is never compromised for its price.
I appreciate how there's a hot mama section at Fashion Nova. Pregnant women are stressed and haggard enough, we deserve to look good in the midst of this very special but very tiring part of our lives.
Just wearing Fashion Nova's sports bra counts as a proper top. Not only is the design great, but it's supportive to women who do intense workouts. You can workout without your breasts bothering your momentum.
I don't ever remember waiting long for any order I've ever placed from fashion nova. They're always on time. I usually get my orders within the week, sometimes just two days later. It's amazing how fast their delivery is.
Delivery time is important because no shop should ever keep their customers waiting. Fashion Nova is well aware of this obviously because they always deliver according to schedule and any delays won't take too long.
I consider fashion nova's delivery service to be the fastest one there is among all online services. They deliver on the said date and delivery dates don't take longer than a few days. Other shops only sometimes deliver on time, some shops conveniently lose your order but make you pay for it anyway.
Every item at fashion nova is cost efficient. They're fashionable and smooth, too. The dresses would be my favorite. I just can't get enough of their collection. It's affordable and top quality as well.
My last week's orders were delivered a day early and I'm glad it did. It was just in time for an abrupt beach get away the day after. I was so happy to have ordered that two piece luxe forest green swimwear. Fits me perfectly.
No defective items, so far. All of them are shipped to my address without any fails! The longest one took only 3 days and the fastest was a day! Never imagined that online shopping will go this far. Love it, definitely.
Fashion nova only had the very best looking dresses! They're also hot which means it can really boosts someone's looks in no time at all. I have been here since fashion nova bloomed and I will never leave by it's side.
I appreciate FN's employees at customer service for being so responsive towards my mails. They must get a lot of emails from shoppers with different concerns yet they were able to accommodate me properly.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day