The return policy is trash, the majority of the time they don't email your e-gift card, and you literally have to threaten and then just wait to see if you're lucky and get the "e-gift card" which is your own money that you pay for the purchase. They will continue to reply to your emails like an automatic response stating the same thing over and over again but with no gift card. To me, that is a form of stealing people's money. DONT Buy from this company

You never know what you will receive - sometimes the item is pretty cool others it is horrible, cheap, and misrepresented. Then the return policy and procedures are ridiculous and expensive without actual refunds, only credit.

Not worth the risk I need to stop having faith and keep trying...

DO NOT WASTE YOUR MONEY ON EXPEDITED ORDERS. This is the third time I've purchased 1 day delivery and this is the third time I've been screwed. I placed my order on Thursday the 22nd and won't be getting my order til Monday the 26th even though I paid for 1 day delivery. Why offer a service you can't provide? I now have to go to whatever store I can find to get what I need before my flight leaves tomorrow. I've spent thousands of dollars with this company but I'm so frustrated with the last couple experiences that I won't be shopping with them again.

Refuse to give me my refund in my card after repeatedly asking for it, they do this just to force people to buy again but really is this the only way they can retain sells, what a shame, DONT BUY FROM THIS PLACE

Never shopping at Nova again! Plus, it's too cheap and other sites are better in my opinion. WARNING, make sure you know your bathing suit size (which is hard to judge sometimes when you're buying from an online store and can't try it on before purchase) because you will NOT be able to exchange it for a bigger size! Fashion Nova will KEEP your money and you are NOT allowed for an exchange PERIOD. Horrible policy. I ordered 3 suits in my original standard size of medium that I always wear and these run too small and I did not gain weight or anything, I'm a medium in everything! But these Bathing suits did not fit and they won't let me exchange just for a larger size! I could have at least been compensated with a gift card or discount to purchase a larger size or something! But nope I just got an email and they said there is nothing they can do. So they just take your money and that's it basically. So sad. They lost a customer and I will not be taken advantage of and they will not be taking my hard working money ever again! Fashion Nova, you guys are criminals. Super ignorant policy!

Poor customer service! I received a faulty item which had a brownish / red stain, potentially unsanitary In turn making the rest of the items in the parcel contaminated.

Refused to respond to the issues raised countless times, was told that this was out of their control - when FASHIONNOVA are the ones who sent me the parcel. Received my parcel no more than 24 hours ago, raised my complaint moments after I noticed the stain.

Fashion Nova has a horrible return policy. I purchased cloths from Fashion Nova, several pieces were not allowed to be returned, because they were on sale. The other pieces of clothing were returned, but Fashion Nova only provides a return to their store. WTH! I want my money returned to my card, not returned to Fashion Nova. Find a reputable clothing store with real customer-oriented refund policies. Conclusion: Don't shop at Fashion Nova if you feel you might need to return merchandise.

I ordered the outfit and shoes never received the shoes ordered on May 27,2023 still have not received shoes canceled the an still have not got money back yet or store credit will never shop here again

When you are more concerned with getting paid versus great customer service that's your number 1 issue for me. They don't give a F about their customer. Short story I ordered an item, the address validation never appeared. They thought they had the right address and soled immediately to update my address. No luck! Their system don't allow it. Afterwards, I said cancel the order. No luck! Their system don't allow it. They'll ship to an address in Fl but I'm in TX. I couldn't cancel or update my address in less than 30 minutes of placing the order, their system doesn't allow it! I'd say an F company just because of how they treat customers. If I get the order I can ship it back well I won't get it bring the address is wrong but even address was right I shield be able to cancel in order made less than an hour. You want to ship it and see what happens! Just poor service for me! I already didn't really want to shop here! I'm turned OFF. Pathetic company that prefers to get the money than service their customers! I say NO! Do not order from them.

I have sent 3 emails from their website, replied to 2 of their automated "customer service" emails and sent a DM.

I have solid proof that there was an issue with an order, and no one is listening. I keep getting the same generic email regarding my never delivered package. Each time the reply says, "I have investigated your issue using our internal tools. We appreciate your concern and are here to help." This is clearly a lie. If anyone read anything I sent, I would not get the same answer each time. I've provided the "support team" with proof that I never got my order, and now I have to resort to posting messages on a public page to get any response from this company. I want my order refunded. I want a real person to contact me.

If I could give them less than 1 star I would do so, this company is absolutely useless!

My order was to be delivered on Friday, it was not. I was not notified, I found out when I went to check on it myself

Tracking said Saturday, and on Saturday - no delivery, still, I was not notified

Sunday, Monday and now Tuesday

I honestly cannot describe the regret I have for shopping with Fashion Nova and the useless shipping service they use

This is the 4th time this is happening and there has NEVER been a live person to speak to, not single apology or offer to help or make things right

No courtesy, no respect for customer's patronage, just the same lame automated email telling you to go to the help center!

If my daughter didn't like their clothes so much, I would NEVER come back here, but I will make sure I leave a review everywhere, and tell as many people as I can

This is the height of absolutely rubbish service!

I had an accidental purchase from this company and found out 3 hrs later. I immediately notified them and they responded with "we already processed your order so we can't cancel it." Convenient since their return policy states "store credit only." They didn't process my order (since it gives notification) until the next day and the item supposedly delivered 2 days later. When I inquired, it became incumbent on me to do the investigation (they told me to call the carrier and look in my neighborhood!). When I finally asked for a refund considering my case, they provided the cut and paste ansewr and referred me back to their website.

So every single time I order a package which is multiple times a month it constantly gets delivered to the wrong address due to this ongoing issue that Fashion Nova there's nothing about I will not order from them anymore. It does not make any sense why they cannot just do what Amazon does take a picture of the package on the stoop so when you can confront Fashion Nova, maybe they will do something nice and Refund you or redeliver or have something worked out with LaserShip that can help out the people for the stupidity of the dumb $#*!ed. $#*!ing drivers is an ongoing issue that will never get resolved. Apparently money does not grow on trees Fashion Nova pick a different company to do deliveries with or do something for the people who lose out off of another companys stupidity

Need to update delivery so items can be sent to a hub for delivery's and not only homes when nobody there that's my only concern

I've paid for a two-day shipping and it's going on 5 days and been charged a $9.99 fee for faster delivery. I've asked for a refund and customer service has been rude, refuse to refund me. False advertisement!

Charging me £30 to return. Do not use. I ordered Size xs as I'm a 6 and it fit my mum size 12. Absolutely disgraceful company.

Their products are very low quality and don't fit well. You will never see your money back because of high fees and the fact you can only get money back for store credit only. So you effectively get stuck with their shoddy products.

Clothes look good on models, but what you receive is hit or miss. I got pants size 9 (which is my size) and they are huge, and got pants size L not realizing they are 11/13 size but they fit me perfectly so it's complete mess in sizes. Also their pants are way too high on the waist. I don't if they think we are older heavier women or they think we got such giant behinds, but for sure this is not a store for juniors. If this company is the same company like 10dollarmall they need to go back to that because I can't shop here. So now I have to spend 4$ extra to ship these giant pants back, when it's clearly their fault for sending completely different size