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    Fashion Nova

Fashion Nova

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Overview

Fashion Nova has a rating of 2.5 stars from 14,411 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fashion Nova most frequently mention customer service, store credit, and day shipping problems. Fashion Nova ranks 22nd among Women's Clothing sites.

  • Service
    805
  • Value
    747
  • Shipping
    797
  • Returns
    730
  • Quality
    716

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.6%
Positive
1
Neutral
0
Negative
38
View ratings trends
486
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How would you rate Fashion Nova?
Top Positive Review

“Fashion Nova Try On Haul”

Sifa A.
5/6/20

I purchased a few pairs of jeans, some heels, along with some other pieces from Fashion Nova, and I had an overall great experience with my shopping trip. Everything that I ordered came in looking like I had expected and I have no complaints. I definitely recommend Fashion Nova for shoes! I only ever buy my heels from there. I also love to buy jeans from there, however the sizing can vary with each style, so I recommend to check measurements before buying.

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Top Critical Review

“Pissed customer”

Karen R.
11/7/24

Just had my first bad experience with fashion Nova purchase several pair of jeans that were on sale after receiving the item the description were not as stated on the website. The item has 0 stretchI request to exchange for a larger size and because the item went on sale and now a final sell item fashion Nova refuses to accept the items back for a larger size. That's it for fashion Nova it's not like I'm asking for a refund I'm only asking to replace it for a larger size it was not stated at the time of purchase that this item was final and could not be refunded or exchange. So now I'm stuck with items I can't fit and money lost

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Reviews (14,411)

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Reviews that mention popular keywords

fashion nova (4881) customer service (1944) store credit (546) gift card (409) customer support (233) delivery service (192) return policy (176) shopping experience (156) post office (63) size guide (83)
Thumbnail of user tashaa6
North Carolina
1 review
0 helpful votes
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December 20th, 2017

Probably a heaven sent for us who loves to shop online. What I love about this is the simplicity and the availability of almost all clothes on display so everything that i found beautiful, i can order it right away

Thumbnail of user chelseab38
Georgia
1 review
0 helpful votes
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December 5th, 2017

My fashion nova experience has been well ever since I encountered their great staffs online. They have assisted me throughout my online shopping without even asking them to! Talk about being competent, huh.

Thumbnail of user yeralir
Oklahoma
1 review
2 helpful votes
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December 5th, 2017

Worst customer service ever! No matter what I sue is, you will be directed to email them! Made an order I was unhappy about, paid out of my own pocket to return it and they have not sent me a gift card back! Fashion Nova does anything to not loose! They dont refund you back your money, they only issue you credit! Still waiting for mine! Highly disappointed.

Thumbnail of user denisel73
North Carolina
1 review
0 helpful votes
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November 1st, 2017

I was an enormous fan of Wal-Mart but from now Fashion Nova. Com will be towards the top of my favorite list given it brings an fantastic experience on my own online shopping. Finally I want to recommend this shop to all or any of my family & close friends and would invest in again. Great price, fast shipping and a very good customer support.

Thumbnail of user charlottec48
Connecticut
1 review
0 helpful votes
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December 15th, 2017

The jackets or blouse goes well with their skinny jeans which makes it a lot easier for us women to create and pick our own style! I ordered 2 pair of jeans last time and a jacket because it was my thing. Anyone can order here so what are you waiting for?

Thumbnail of user reneer58
California
1 review
0 helpful votes
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December 11th, 2017

I was also skeptic once but after trying it, fashion nova really became a legit site for me. They shipped my processed item on time. The package was also well-handed, no trails of not being in a good condition. Thumbs up for this! Super like!

Thumbnail of user karak20
Washington
1 review
6 helpful votes
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December 11th, 2017

I am unfortunately part of the group of people who ordered from Fashion Nova for Cyber Monday. I was super excited because this was my first time ever ordering from them and I've seen so many great reviews of their products online and I wanted to get my hands on some cute clothes. I've also reached out to their customer service and got an e-mail saying it would take up to 7 business days to process but it's now been 10 and my order still hasn't even been shipped. I've tried to be patient but this is ridiculous. I've literally received the rest of my orders a week ago so there's no excuse. I'm going to do a fraud dispute with my bank as well because this is bs and I honestly don't even want my order anymore. Oh, and their return policy is a joke.

Thumbnail of user robertad7
Washington
1 review
0 helpful votes
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December 9th, 2017

No hidden fees! Unlike some out there who really robs you in broad daylight, fashion nova is different. They ship the products you order at the right price given and asked so you won't disappoint with this. Using them is like a dream come true!

Thumbnail of user sophiac24
Massachusetts
1 review
0 helpful votes
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December 7th, 2017

They are very attentive when it comes to customers needs and this proves well in their customer support hotline. Problems can actually be solved within an hour, based on my experience. If you have problems, fashion nova will surely help you, like they did to me.

Thumbnail of user stacyp38
Canada
1 review
2 helpful votes
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June 22nd, 2017

Fashion Nova should be reported to the better business bureau. They are scammers, the customer service agent lies. Second time I've had this experience. Luckily I paid with Amazon, I'm am now trying to get back my money because I haven't received my order. Beware

Thumbnail of user natashar55
Michigan
1 review
2 helpful votes
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January 6th, 2019

Very smooth delivery of purchases. I love almost everything about this brand. The services are great, and the clothes are fantastic. Have recommended you to my colleagues already. My sister even got me a Christmas present from fashion nova.

Thumbnail of user agnesh10
Pennsylvania
1 review
0 helpful votes
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January 22nd, 2018

Love how well-rounded fashion nova can get instantly and I greatly appreciate them putting stuff that are more than just dresses. They are also cheap yet the quality is totally top-notch, giving it a 9 out of 10 because of how they look and almost all of them are in good condition when shipped, or to be precise, brand new. So blessed to have this site, actually.

Thumbnail of user julieg161
New Jersey
1 review
1 helpful vote
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January 19th, 2018

Great variety of products to choose from. Needed a larger size, customer service was very accommodating and reduced the sizing fee. The time payments without interest make the purchase easy. Prompt shipping too.

Thumbnail of user jackiev25
Washington
1 review
1 helpful vote
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January 1st, 2019

I ordered 2 pair of jeans last weekend and they said the delivery will be extended for a day due to some holiday traffic. And as promised, it arrived Tuesday morning on with a free tee in it. Nice save, FN. I'm happy. Great delivery.

Thumbnail of user firstnamel14
California
1 review
6 helpful votes
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May 26th, 2017

These people are scammers, 2 day shipping but it's been over 5 days. They don't answer they phone. I planned to wear it to an event now I'm stuck looking for something else. I'm sure they'll offer me store credit but that won't do. I will never shop with this company again.

Thumbnail of user cw631
Washington
1 review
0 helpful votes
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December 27th, 2021
• Updated review

I finally received my order but still have not heard back from a single live representative for FN! My initial review still stands, that this company takes zero accountability and has no customer service skills. Based on other reviews, I think maybe they are ignoring regular customers like me because they have such a huge A-List profile.

Horrible customer service - Radio silence
December 22nd, 2021
Verified purchase
• Previous review

I ordered my items back in November and still have not received them. The tracking app says they are sitting at a warehouse, but I keep receiving emails asking me to review the items that were delivered. I have sent countless emails and messages on social media platforms about it but absolutely no one has responded. I understand that there are delays due to supply chain and shipping, however, I should have timely updates on when to expect the order.

It feels like everyone at fashion nova went on strike and there has been radio silence since they took my money from the sale. I have received daily email offers to purchase more items, but still do not have my items. It's exhausting to keep having to scream out about this, since they do have my money and I'm not even able to get any movement on getting a refund. I ordered from here once in the past with no issues, but this is absolutely ridiculous.

Thumbnail of user marshaf44
New Jersey
1 review
0 helpful votes
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September 2nd, 2019

Fashion nova might just be the best online shop ever. I love that the clothes fit all women of different sizes, plus the pieces are so comfortable to wear. Their customer support is so friendly and helpful, as well.

Thumbnail of user cindyr211
Florida
1 review
0 helpful votes
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August 29th, 2019

I was surprised by the wide range of clothes to choose from. The dresses look very stylish and the quality do not disappoint They are fabulous yet practically affordable, and there is nothing else like this online. Cool stuff.

Thumbnail of user aliciac128
Colorado
1 review
1 helpful vote
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December 17th, 2018

My experience has been nothing short of wonderful... easy to use site, beautiful clothing, quick postage and such easy returns. Few touches make it interesting and special. I had a fabulous experience with fashion nova, plus they deliver fast.

Thumbnail of user avac14
California
1 review
1 helpful vote
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December 16th, 2018

This shop provides superb customer support I asked to exchange an item that was of a different size than what I originally ordered and they sent me the replacement a day after. Friendly staff and fast delivery. Great job!

Thumbnail of user vickyg34
Arizona
1 review
0 helpful votes
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October 18th, 2017

Fashion Nova is the next best thing to instant gratification. It's always nice to come home from the store with clothes that you can wear immediately. But sometimes because of time constraints or availability, that's just not possible. Fashion Nova makes it so easy to buy and return online. They are great!

Thumbnail of user laurens235
New Jersey
1 review
1 helpful vote
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February 20th, 2018

The customer service on the other line listened to my constructive criticisms and welcome each and every feedback I threw at them. This is true though, I hope they will consider it much soon to add more things than their 2 day shipping. Otherwise, still a good site to shop.

Thumbnail of user diannas37
Texas
1 review
0 helpful votes
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September 11th, 2019

If you need something to spice up your wardrobe, fashion nova's neon pink gladiator boots might just be what you're looking for. They're so chic and hot, I got one for myself. I can't wait to try them on.

Thumbnail of user kimberlyr72
Washington
1 review
0 helpful votes
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April 11th, 2018

I've ordered from them before. Things usually come out how you see them online which is great! The only downfall is their stock. However, they DO give warnings about how long it will take an item to ship into stock. Still, I sometimes end up waiting longer than I originally expected, but it's worth the wait for some of the unique items on this site. Transaction was simple, and customer service is pretty decent. If you do need to call, you will actually get to talk to a human being which is always a bonus in my book.

Thumbnail of user cs119
Massachusetts
2 reviews
3 helpful votes
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June 5th, 2018

The fact that this site only offers 'store credit' and will not refund your original method of payment is borderline fraudulent. The website claims to have "easy returns", but a $13 return shipping fee for $44 worth of merchandise is ridiculous! I certainly will not be placing any future orders here.

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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.

Company Representative

Thumbnail of user richards185
Fashion N.
Typically does not respond to reviews

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