• Bookmark

    Fashion Nova

Fashion Nova

Write a Review

Overview

Fashion Nova has a rating of 2.5 stars from 14,411 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fashion Nova most frequently mention customer service, store credit, and day shipping problems. Fashion Nova ranks 22nd among Women's Clothing sites.

  • Service
    805
  • Value
    747
  • Shipping
    797
  • Returns
    730
  • Quality
    716

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.6%
Positive
1
Neutral
0
Negative
38
View ratings trends
486
See all photos
How would you rate Fashion Nova?
Top Positive Review

“Fashion Nova Try On Haul”

Sifa A.
5/6/20

I purchased a few pairs of jeans, some heels, along with some other pieces from Fashion Nova, and I had an overall great experience with my shopping trip. Everything that I ordered came in looking like I had expected and I have no complaints. I definitely recommend Fashion Nova for shoes! I only ever buy my heels from there. I also love to buy jeans from there, however the sizing can vary with each style, so I recommend to check measurements before buying.

See positive reviews
Top Critical Review

“Pissed customer”

Karen R.
11/7/24

Just had my first bad experience with fashion Nova purchase several pair of jeans that were on sale after receiving the item the description were not as stated on the website. The item has 0 stretchI request to exchange for a larger size and because the item went on sale and now a final sell item fashion Nova refuses to accept the items back for a larger size. That's it for fashion Nova it's not like I'm asking for a refund I'm only asking to replace it for a larger size it was not stated at the time of purchase that this item was final and could not be refunded or exchange. So now I'm stuck with items I can't fit and money lost

See critical reviews

Reviews (14,411)

Rating

Timeframe

Other

Reviews that mention popular keywords

fashion nova (4881) customer service (1944) store credit (546) gift card (409) customer support (233) delivery service (192) return policy (176) shopping experience (156) post office (63) size guide (83)
Thumbnail of user kristenm64
North Carolina
1 review
0 helpful votes
  • Send Message
December 26th, 2017

Seriously, they need it! They were all more than happy to provide customer support to me so I always feel secure with FN. Orders are also sorted really well, requested my tracking order and they provided right away.

Thumbnail of user adrienneg6
California
1 review
0 helpful votes
  • Send Message
December 17th, 2017

I told her to try fashion nova instead of being jealous of my clothes and she did agreed. Love how these clothes fits perfectly on me, seems like it was made for me especially! Shipping service was also good, never expected or experienced delays and not delivered items. Im very happy with it!

Thumbnail of user joans127
Florida
1 review
0 helpful votes
  • Send Message
January 10th, 2018

I feel like ordering from fashion nova is an addiction for me already but it is, indeed a good one. Bad reviews must perish because this site is literally giving everything they have for customers high value and for them to stay which is really effective. My 5th order is on the way and my 4th just arrived yesterday, safely. Im expecting the package to arrive tomorrow, cant wait!

Thumbnail of user eves33
Indiana
1 review
2 helpful votes
  • Send Message
February 11th, 2019

FN's skater skirts are so cute. They have a lot of different types and all in cool colors. I also really admire the material. It's not cheap and doesn't easily wrinkle. The skirt gives me a fresh look.

Thumbnail of user bonds2
Texas
1 review
0 helpful votes
  • Send Message
May 15th, 2019

The way fashion nova displays their selections online is really smart. Aside from the organized categories, every item has their information readily displayed, showing price, color options, stock, and available sizes.

Thumbnail of user ashleyyc
Maryland
2 reviews
2 helpful votes
  • Send Message
June 25th, 2017

I have ordered 3 different times and haven't been completely satisfied at all especially this last time. I've spent over $400 dollars with Fashion Nova and when I call and email I never reach anyone and nobody bothers to return calls nor emails. All of a sudden they have changed their customer service voice record and offer 30% off your NEXT order for their inconvenience. I don't plan to spend any more of my money with them first off and secondly my issue isn't resolved. I have since done my research and I've learned that they are very fraudulent from customers to even the models on their website that they fail to pay.

Thumbnail of user antoniad7
Texas
1 review
0 helpful votes
  • Send Message
November 10th, 2017

Models are actually important for me because I use them as a scale and in my situation. Im always researching first before making purchases in online shops. Fashion nova has a wide variety of choices that are carried by models and they were visibly displayed on site. This feat is great and awesome.

Thumbnail of user andrewsl1
Indiana
1 review
0 helpful votes
  • Send Message
July 3rd, 2019

FN's tropical ivory dress is so beautiful, every girl should own a piece. It's so cool to skin and feels so breezy when worn. My item got delivered real fast, too. Amazing items and services, FN. Thumbs up.

Thumbnail of user anitac104
Tennessee
1 review
2 helpful votes
  • Send Message
January 2nd, 2019

All these hate is hurting this brand. I don't get it. Fashion nova has always been good, at least for me. Their products are so trendy and very comfortable to wear. Plus, they don't charge extra for the shipping. Their services are great, overall. You should try for yourself.

Thumbnail of user evaw36
Florida
1 review
1 helpful vote
  • Send Message
December 30th, 2018

I love everything about this brand. The quality is so good, the services are very reliable and convenient. They delivered my 5th package yesterday and I'll be wearing the dress tonight on our family dinner. Thank you, FN.

Thumbnail of user hannal13
North Carolina
1 review
3 helpful votes
  • Send Message
July 18th, 2017

They have started to steal from their customers. I placed an order on 5/9/17 for 15 items that cost me over $300 including a jeans skirt. I received all my other items on 5/15/17,6 days later, instead of the 2 day shipping. I live in the U.S. by the way. I however didn't receive the jeans skirt and these piece of $#*! people send me a gift card of 18.50 when I bought the skirt for $34.99? I have been emailing them but they're not telling me anything that's helping me. They're not responding to my emails. I won't stop until I get my damn money. Never had this problem with them before. It's so sad that I'll stop shopping at my favorite store because of their stealing

Thumbnail of user peggyw30
Germany
1 review
4 helpful votes
  • Send Message
July 17th, 2017

I used to order from fashion nova since 2 years. At the beginning never had any problems! Since one year they never sent me my complete order! My last 3 orders there was at least always two things missing. When I phoned them... no answer, email... no reply! They block all unhappy customers on Instagram Facebook! They're deleting comments on social media! They don't give you your money back! That is criminal... these nasty people belong in court/jail! I wonder how many people got robbed by fashion nova! My last order is totally missing! They sent me an email that my parcel is sent but the link is not working. Since weeks it is in transit! Since weeks! Can't understand why nobody stop that cheating money robbing company! Do not order from them!

Thumbnail of user devynr1
Florida
1 review
0 helpful votes
  • Send Message
July 15th, 2017

First of let me just say, fashion nova can kiss my@$$. I ordered from them a few times it was fine, loved my items. But I recently ordered from them on July 4 and it said it would take 4 business days too ship out so I was okay with that. I still have not received my items! I'm extremely irritated because people who have ordered this past weekend have already received their order. How does that make sense! Not to mention ive called numerous times and emailed as well and no $#*!ing answer. THEY BETTER SEND MY $#*!. Otherwise they need to credit my account back! And include shipping rates! This is the worse customer service I've ever received. I would rate it a negative 5.

Thumbnail of user phoebef8
Missouri
1 review
1 helpful vote
  • Send Message
March 26th, 2019

I didn't know you could win more than once on fashion nova's spin to win game. I just won another discount. It's great timing because I'm about to order a bunch of new outfits from their neutral collection.

Thumbnail of user sandrav34
New York
1 review
0 helpful votes
  • Send Message
August 31st, 2017

I have requested various circumstances from Fashion Nova and prescribe it to a significant number of my loved ones. I think they make their pants so well it fits me flawlessly! They are additionally exceptionally affordable while looking top of the line. I would preferably shop here than your run of the mill everlastingly 21, h&m, cotton on.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brendah96
California
1 review
0 helpful votes
  • Send Message
September 7th, 2017

Such a take! I purchased 8 things for under $100. I cannot hold up to get my things when i have a greater check. Yell out to you folks for not over valuing your things like different organizations do. Makes us clients feel appreciated! Seriously LOVE all their pants! I've ordered so many thigh highs and booties! Literally my whole closet is Fashion Nova now. I will definitely ordered more..

Service
Value
Shipping
Returns
Quality
Thumbnail of user todda82
New York
1 review
0 helpful votes
  • Send Message
June 24th, 2019

Fashion Nova has a way with things and customer care. They always make sure the customers feel secured. Their services are very reliable the delivery is fast and packages are well packed. I love it here. Been a buyer since last year. Cool stuff.

Thumbnail of user monicag44
Florida
1 review
0 helpful votes
  • Send Message
September 16th, 2017

Ive seen many exposes of clothing store fakes, with customers receiving ugly or defective versions of clothes posted on the websites. Its a good thing Fashion Nova is a legitimate company that caters to women's shopping needs. There are many bad reviews about Fashion Nova, but I can fairly say that never once did they cheat me or mislead me. They have a great selection, quick processing of orders and speedy delivery. They are probably late sometimes in delivering the goods, but don't all online shops have this issue from time to time?

Thumbnail of user lillyr6
California
1 review
0 helpful votes
  • Send Message
September 9th, 2017

I'm lacking of jeans to wear for everyday use so I immediately consulted fashion nova.
Their pants are stylish and I quickly placed an order... the product arrived after 2 shipping's days (which is really great) and guess what? Its the exact one as same on the site! Cant wait to wear this..

Service
Value
Shipping
Returns
Quality
Thumbnail of user owenz2
New York
1 review
0 helpful votes
  • Send Message
July 21st, 2019

My skin care routine is made up of fashion nova facial products. Their micellar water wash, honey face mask, and eye roll gel are just some of the items that I really love using. It's a worth it investment. My skin greatly improved in just two weeks of use.

Thumbnail of user demip11
Mississippi
1 review
0 helpful votes
  • Send Message
June 29th, 2019

The peggy bandage club dress I bought last week was so beautiful, it earned me a lot of praises at a company party last weekend. I get easily shy as to that's my personality, but that night I felt extra confident. Thanks, Fashion Nova.

Thumbnail of user pattig73
New York
1 review
0 helpful votes
  • Send Message
August 14th, 2019

This shop has been my sister's favorite shop since forever. She always urge me to buy stuff from Fashion Nova, so I tried it this one time. I was amazed at how fast the delivery was and their pieces were lovely. It's not bad.

Thumbnail of user beulahw5
West Virginia
1 review
0 helpful votes
  • Send Message
December 18th, 2017

I never imagined myself doing online shopping but fashion nova awakens the girl inside me. I ordered different combinations of dresses just this month and I was surprised that they all fitted me well. I will definitely order some soon to test more styles. Thanks for this great opportunity.

Thumbnail of user suexg
Pennsylvania
1 review
0 helpful votes
  • Send Message
October 15th, 2017

I ordered a few items online and some of them didn't fit. Shirley from the customer service was very sweet and professional. She responded to my needs fast and took care of it in any best way possible.

Thumbnail of user gizellei
Nevada
1 review
0 helpful votes
  • Send Message
December 6th, 2021

This company is very unprofessional. I have constantly had issues with my orders and attempt to email them but receive no response. I pay $20 extra for rush shipping only for it to be arriving two weeks later.

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.

Company Representative

Thumbnail of user richards185
Fashion N.
Typically does not respond to reviews

How do I know I can trust these reviews about Fashion Nova?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Fashion Nova?