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    Fashion Nova

Fashion Nova

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Overview

Fashion Nova has a rating of 2.5 stars from 14,417 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fashion Nova most frequently mention customer service, store credit, and day shipping problems. Fashion Nova ranks 19th among Women's Clothing sites.

  • Service
    811
  • Value
    751
  • Shipping
    802
  • Returns
    736
  • Quality
    720

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Positive reviews (last 12 months): 0%
Positive
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Negative
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How would you rate Fashion Nova?
Top Positive Review

“Fashion Nova Try On Haul”

Sifa A.
5/6/20

I purchased a few pairs of jeans, some heels, along with some other pieces from Fashion Nova, and I had an overall great experience with my shopping trip. Everything that I ordered came in looking like I had expected and I have no complaints. I definitely recommend Fashion Nova for shoes! I only ever buy my heels from there. I also love to buy jeans from there, however the sizing can vary with each style, so I recommend to check measurements before buying.

Date of experience: 5/5/20
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Top Critical Review

“No Package Nor refund!”

Sarah R.
12/8/24

Placed an order #146084916 on November 11,2024. Still haven't received the package as of today, December 8th. Fashion Nova is not concerned about customers receiving the merchandise, as they have not submitted a claim to UPS nor followed up to assure that I receive the order or a refund. Order at your own risk and hope that you receive your merchandise or you'll only get an automated email response from them, advising you to contact UPS!

Date of experience: 11/19/24
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Reviews (14,417)

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Reviews that mention popular keywords

fashion nova (4883) customer service (2815) store credit (546) gift card (409) customer support (233) delivery service (192) return policy (176) shopping experience (156) post office (63) size guide (83)
Thumbnail of user jennifera139
California
1 review
1 helpful vote
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November 20th, 2016

Not only did I purchase my order during their Veteran's day Sale, I got it shipped to me on time for my cousin's wedding.

Date of experience: November 19, 2016

Thumbnail of user francescam34
New York
1 review
3 helpful votes
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January 24th, 2019

I like wearing sweater vests and so far the ones I got from FN still look great even though I wear them every day.

Date of experience: January 24, 2019

Thumbnail of user francess144
New York
1 review
0 helpful votes
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June 7th, 2019

Fashionnova's sweater and hoodie items all feel really great wrapped around you. They all feel like a nice warm hug.

Date of experience: June 7, 2019

Thumbnail of user juanitaw27
Ohio
1 review
0 helpful votes
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September 8th, 2019

For afforable wears, check out fashionnova today and enjoy the delas they have to offer. I have, and I'm happy with my packages.

Date of experience: September 8, 2019

Thumbnail of user marionh36
Washington
1 review
1 helpful vote
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May 9th, 2018

My cousin once bought me a hat from here and I LOVED IT! I also really like the variety fashionnova provides to customers!

Date of experience: May 9, 2018

Thumbnail of user cd151
Canada
1 review
4 helpful votes
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April 24th, 2018

I purchased 2 dresses and they were both wrong! I got them for special occasions like a ballroom party and a reception party and both my event were ruined. One dress was really not my fit, I am a very small individual and I ordered one size up (M) but the dress was still tight, it came with a belt but the loops to pull through the belt were ripped off. The dress itself was very cheap material. It was a total turn off. The second dress was totally wrong dress. It was nothing was I ordered. I had ordered Katyln Sequins dress and they sent me Shayna Sequin Dress. If you search them both you can tell they are very different dresses. When I emailed for refund they gave me 1 line replies like. Send us the pic... and the final reply was to fill out a card which indicates why I am returning the dress and they will give me a STORE CREDIT and not to mention I had to send the dress back AT MY COST. I had to pay for an error which was not even mine. LIKE FOR CUSTOMER SERVICE SAKE... offer to pay for the shipping.,. I had no role in your error and yet I had to be out of money? Like for what? For choosing you guys?. Weelllll then I guess I wont in the future. STAY AWAY AT ALL COSTS you are probably better off paying few bucks extra and buying clothing from a reputable place than FASHION NOVA... I AM VERY DISAPPOINTED.

Date of experience: April 24, 2018

Thumbnail of user abbiec10
New York
1 review
0 helpful votes
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June 8th, 2019

I have received my package from Fashion Nova and I am very satisfied with both the products and the delivery service.

Date of experience: June 8, 2019

Thumbnail of user kianas2
Georgia
1 review
2 helpful votes
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September 23rd, 2017

Placed an order from Fashion Nova that was over $75, which qualifies your order for free shipping. One of the items was sold out, although it continues to show that it is still available to purchase on FN website. FN sent me an email stating the cash return that was to be issued to me and shipped everything I ordered but that one item that I was informed out of stock. Not only I was advised to not reorder the item but was lied to/mislead and issued a credit of my remaining balance. I considered using the credit and emailed FN that I was being charged again for shipping and was given an apology for my experience and issued an adjustment credit for shipping cost. Unfortunately, I was emailed from FN that the item I wanted to purchase with my cash refund/credit, was sold out also. So, again, Im inconvenienced and have to make another selection. Now, I'm a bit disappointed but not upset until I make a selection and I email FN to inform them that I was still charged for shipping with my cash refund or credit, although I shouldn't because I made a qualifying purchase to receive free shipping for the items I ordered. I received an email from "Brittany"-FN stating that the free shipping was courted of Fashion Nova not because of my qualifying purchase amount (WRONG) and yet refuse to cover my shipping not issue my refund... the items I ordered were poor quality and correspondence with customer service was poor as well. I don't have to make a complaint about the product, but I will complain about their customer service. At this point, I am disappointed, dissatisfied, and disgusted with nasty emails sent to me. They must do better!

Date of experience: September 23, 2017

Thumbnail of user chasitys6
New York
1 review
2 helpful votes
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December 24th, 2018

DO NOT BUY FROM THIS WEBSITE!
I ordered 10 items on black Friday and the following day I ordered 2 more items.
They didn't even start processing my order until 2 weeks later.
When I finally did receive my order, it was the second order I placed for the two items. I received the order that I placed second. Before the first order of 10.
The two item were perfect but when I finally got my first order of 10... THERE WERE ONLY 8 ITEMS IN THE PACKAGE!
So I emailed Fashion Nova, since you can not call them...
They finally responded three days later letting me know that the 2 items I did not receive were out of stock...(why wouldn't you say that before charging me)
And that they were going to give me a refund, and I should see the refund within 5-7 business days (weird but okay)
SIDE NOTE: When I sent them the email I sent the a picture of the 10 items I ordered and then the package label which only shows 8 items.
Now it is DECEMBER 24th and they are just now emailing me back asking for the pictures of the packaging label showing that I did not receive them and then they will work on processing an email.

MIND YOU THEY SAID ALREADY THAT THEY WERE ALREADY PROCESSING MY FREAKING REFUND!

I would let them keep this money to donate. To pay for better customer reps but they got celebrities endorsing this dumb company.

It's like all the plastic from their bodies went to their brain.

HOPE THEY GO OUT OF BUSINESS!

Another side note: they do have cute clothes but they try to steal money from you which is not worth the headache.

Agaci and Windsor sell the same things for cheaper.

Date of experience: December 24, 2018

Thumbnail of user stephaniem402
New Jersey
1 review
1 helpful vote
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October 1st, 2018

I ordered Fashionnova jeans because I heard such great reviews about them. I tracked my package excited about it's arrival. When I received the notification that my item had been delivered, to my dismay I arrived at my apartment to see that my mailbox was empty. Since it was late, I figured it was dropped off at the apartment office. The next day, I go to my apartment office twice and my item was no where to be found. I contacted the post office that gave me inquiry number only to tell me that they have it listed as delivered. I called the post office back, for which I was told to file a claim. At the same time, I reached out to Fashionnova in hopes they would understand what is going on, and maybe just resend the item. Instead, I was told that they need a denied claim. I received a phone call on Monday, that post office can not do anything about my item, and if the carrier left it at the wrong box, then it's no longer their responsibility. I emailed Fashionnova with my entire dilemma. All day, I did not receive any notification or return email. I then decided to call. I spoke to a very nice young lady and as sweet as she was, only offered me a promo code. Granted, I appreciate her attempt to try her best to resolve my issue, however she was denied. I only asked for my item to be reshipped because I needed by Friday and they were not even willing to do that. I work in customer service and the sign of a good company that cares about the people they serve should go above and beyond. Especially if it is not at the fault of the customer. I provided claim ids, screen shots of my claim, and reference numbers to my claim, as proof that I'm not just trying to score free jeans. I just want the item that I paid for or my money back. I do not understand why this is difficult. Looking at some of the reviews, I see I'm not the only one. Sadly, I had planned my next outfit that was well over 100 worth of clothing. I am so disappointed on how difficult it is, to do something that is right by the customer.

Date of experience: October 1, 2018

Thumbnail of user traciec12
Florida
1 review
1 helpful vote
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September 20th, 2018

Thanks a Lot! The dress is very Nice and better than I expected, Your delivery is outstanding, The Communication from your side is very good.

Date of experience: September 20, 2018

Thumbnail of user mathildag
Florida
1 review
1 helpful vote
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August 11th, 2018

I hope to continue to deal with this company again and again. Keep up the great work Fashionnova.com. Thanx!

Date of experience: August 11, 2018

Thumbnail of user kareng207
New York
1 review
1 helpful vote
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April 2nd, 2018

First time order, I liked the designs of a lot of the clothes so let's see how this is itl! Love it! I buy stuff from fashionnova all the time.

Date of experience: April 2, 2018

Thumbnail of user johannaf6
California
1 review
0 helpful votes
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January 7th, 2017

I had an event I needed to go to on Friday and didn't have time to go to the mall or order anything at that time, so I ordered something and

Date of experience: January 7, 2017

Thumbnail of user jenniferc835
Maryland
1 review
0 helpful votes
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May 16th, 2019

My butt has never looked better after putting on fashionnova's buttlifters. My butt looks so perky and I look so hot in jeans.

Date of experience: May 16, 2019

Thumbnail of user erinb164
Ohio
1 review
3 helpful votes
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January 24th, 2019

The rhinestones on the flats I bought from fashion nova are noy only pretty, they stay on no matter how rigorous I walk.

Date of experience: January 24, 2019

Thumbnail of user abigailr10
Arizona
1 review
1 helpful vote
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January 17th, 2017

Comfortable, beautiful, sexy and exactly like the images. When I wore their clothes I be feelin myself like that Beyonce and Nicki song.

Date of experience: January 17, 2017

Thumbnail of user jessicac364
North Carolina
1 review
1 helpful vote
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July 17th, 2018

I ordered from Fashion Nova over a month ago and never received my package, I called USPS and they said they would call me back and never did, I emailed Fashion Nova and they told me to file a missing mail claim on USPS' website so I did, USPS sent me an automatic email back with no information other than that they received my claim, so I emailed Fashion Nova and they infromed me that I would have to wait 30 days for USPS to search for it anf that USPS would handle it from that point on and basically that they're not responsible at all. They later sent me an email asking me to make a review on their website, I did, a negative one that they did not post. I made another negative review wgich was also not posted. I emailed them again asking if they only posted reviews that would make them look good and they sent me an email saying they would direct my question to the appropriate area and never responded. I then filed an insurance claim with USPS which was denied the same day that it was filed when the search for my missing mail hasn't even been completed. They spent no time at all reviewing my insurance claim because according to them I've received my package. I would not spend over a month emailing and calling and stressing over a 23 dollar shirt if I had already received it. I will never order anything from them ever again, they don't take responsibility for the company that they choose to ship their products and they do not care about their customers.

Date of experience: July 17, 2018

Thumbnail of user fuckinp
North Carolina
1 review
2 helpful votes
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July 3rd, 2017

I ORDERED CLOTHING THE 27TH. THE SAID TO GIVE THEM 24/48 TO HEAR ABOUT YOUR SHIPMENT. I HAVEN'T HEARD FROM THEM. SENT THEM AN EMAIL AND THEY CONTACTED ME BACK SAYING THE ITEMS ARE NOT IN STOCK BUT THEY HAVE MY MONEY AND WILL PUT THE BALANCE ON THE GIFT CARD. OK I WENT TO CHECK THE ITEMS I HAD ORDERED ARE STILL IN STOCK AND THE GIFT CARD DIDN'T HAVE ANY FUNDS ON IT. I HAVE ORDERED FROM THEM BEFORE BUT I THINK THEY ARE GETTING SO MANY ORDERS THEY CAN'T KEEP UP. I DON'T WANT NO DAMN GIFT CARD I WANT MY ITEMS OR MY MONEY BACK. I REACH OUT TO MY CREDIT CARD COMPANY FOR A REFUND ON THAT PURCHASE. FASHION NOVA CAN KISS MY A$$ IF THEY THINK THEY GOING TO KEEP MY MONEY AND NOT GET ANY OF THE ITEMS I PURCHASED. OK I UNDERSTAND THEY INVENTORY RUNS OUT SO WHY THEY COULDN'T SHIP THE ITEMS I SEE THEY STILL DO HAVE AND GIFT CARD ME OR REFUND FOR THE ITEMS THEY DON'T HAVE. PLEASE BEWARE AND YOU GET THE RUN AROUND WHEN YOU EMAIL WITH SOME GENERIC EMAIL THAT IS AUTOMATIC TO YOU. THERE CUSTOMER SERVICE SUCKS! NOT A FAN OF THEM ANYMORE WON'T SPEND MY MONEY WITH THEM. I ORDERED MY STUFF FOR VACATION AND NOT I HAVE TO RUN TO THE MALL TO REPLACE WHAT THEY DIDN'T SEND ME. THEY TALK ABOUT 2 DAY SHIPPING AND THEN I GET AN EMAIL TO USE SORRY30 CODE BECAUSE THEY ARE BACKED UP ON THEIR SHIPMENT. PLEASE BE AWARE BECAUSE YOU CAN'T EVEN GET A LIVE PERSON ON THE PHONE ALWAYS PRE-RECORDED MESSAGES. THEY JUST LOST ONE! I'M DONE WITH THEIR BS BUSINESS THEY ARE NOT THE ONLY COMPANY ONLINE THAT SELLS CLOTHES.

Date of experience: July 3, 2017

Thumbnail of user jorgea134
Florida
1 review
0 helpful votes
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January 10th, 2020

Fashion Nova: When the fashion Nova started at the beginning the designs for men were beautiful, but today the designs of men 90% are horrible.

Date of experience: January 10, 2020

Thumbnail of user sherric42
New Jersey
1 review
1 helpful vote
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May 9th, 2018

I have been ordering from fashionnova for years and I love their products that is why i keep coming back. Also their costumer service is excellent!

Date of experience: May 9, 2018

Thumbnail of user janetsyd
New Jersey
1 review
0 helpful votes
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August 22nd, 2019

I ordered outfits bikinis jeans you name it! To Celebrate my 21st birthday and no matter the weather i was going to look flawless... OR SO I THOUGHT. I never received my package and when I called Fashion Nova they advised me to look for the package in the bushes and around the building and advised that they have no responsibility to ensure the package is delivered. Then urged me to wait one week from when it was delivered/shipped even thought I tracked the package and it clearly stated when and were and what day it was delivered... I waited, to then have fashion nova advise me to "take it up" with UPS and I did they filed a claim and stated after investigation that according to the website it was delivered therefore i should have it therefore they are not assisting any further.
Fashion nova claims that once you make your payment they have nothing to do with the package they just get the clothes they do not claim responsibility or assist you with stolen, lost, damaged or returned goods. SO I GOT ROBBED 300$ for MY 21st birthday and never got my money or my clothes shipped I AM DISGUSTED W FASHION NOVA and hope you guys dont let them come up on your money and steal like they stole from me... BTW I live in a white neighborhoods with locks per door so theres no way the package was stolen and my manager sent video footage during the day of delivery and no package ever arrived. FASHION NOVA MAY LOOK GREAT WITH GREAT CLOTHES BUT THE ARE THE SLEAZIEST MOTHER$#*!ERS ALIVE

Date of experience: August 22, 2019

Thumbnail of user mayaf7
Texas
1 review
2 helpful votes
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January 21st, 2019

Whenever I buy something from FN that is on sale, they never forget to calculate the discounted price.

Date of experience: January 21, 2019

Thumbnail of user aimeeb46
Washington
1 review
3 helpful votes
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January 23rd, 2019

The one piece swimsuit I ordered from FN is fiercely sexy but it's also great because it doesn't reveal my boobs with every wave.

Date of experience: January 23, 2019

Thumbnail of user olgag52
North Carolina
1 review
0 helpful votes
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October 17th, 2019

All the pieces I got from Fashion Nova ever since my first purchase a year ago, were worth every penny invested in them.

Date of experience: October 17, 2019

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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.

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Fashion N.
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