• FastFloors.com

FastFloors.com

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Overview

FastFloors.com has a rating of 3.5 stars from 105 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FastFloors.com most frequently mention customer service, great experience, and best price. FastFloors.com ranks 7th among Flooring sites.

  • Service
    40
  • Value
    39
  • Shipping
    38
  • Returns
    20
  • Quality
    36
Positive reviews (last 12 months): 0%
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How would you rate FastFloors.com?
Top Positive Review

“Beautiful Flooring, Great Returns”

Philip W.
3/21/19

I placed an order for about $8,000. The flooring came in great condition and the floor looks amazing (see picture). Our contractor ordered 8 boxes too many and I had no issues returning them to Fast Floors. We saved a lot of money over our local company. We are happy we went with Fast Floors.

Top Critical Review

“Shipping and Customer Service after purchase deplorable”

Meredith J.
3/11/21

Salespeople were polite and very helpful. After they received payment, the delivery company made 2 appts for delivery and neither was correct. When they finally showed up, they lost one item and the flooring was damaged. The driver left before we could inspect shipment and forged my name on paperwork, stating I received shipment in good condition. I have been attempting to resolve this issue with Fastfloors for 2 days, but they will only communicate by email. Now they are refusing to acknowledge the damage because the driver forged my name. Upon opening the boxes, most of the planks were chipped in ALL 30 boxes of flooring. Purchase 2/12/21; delivery 3/9/21

Reviews (105)

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Reviews that mention popular keywords

customer service (10) order (35) time frame (4) company (13)
Thumbnail of user frankt916
Virginia
1 review
0 helpful votes
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October 25th, 2022

Ordering from FastFloors.com was a great experience with the salesman being very professional, answering all my questions, and keeping in regular touch during the sales and shipping process. Pricing of the product was very competitive, and with an additional holiday discount I decided to place my order for high-end luxury laminate flooring.

Unfortunately, some of the laminate boards arrived with shipping damage. Upon making a claim with FastFloors, it was handled promptly and professionally, an order for replacement material was placed to be shipped to us. Hopefully we can finish our flooring project very soon, which turned out to be a very nice floor throughout our home.

Thanks to the folks at FastFLoors!

Products used:
Luxury laminate flooring

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Thumbnail of user philipw100
New Jersey
1 review
2 helpful votes
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March 21st, 2019

I placed an order for about $8,000. The flooring came in great condition and the floor looks amazing (see picture). Our contractor ordered 8 boxes too many and I had no issues returning them to Fast Floors. We saved a lot of money over our local company. We are happy we went with Fast Floors.

Thumbnail of user austinh49
California
1 review
3 helpful votes
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December 7th, 2017

I have only good things to say about this company. We ordered quite a lot of hardwood from them for our own home as well as a rush job we were doing. There was a problem with shipment and product with this order but the company handled it so professionally that we hardly realized that there was a problem. I would highly recommend this company if you are looking for flooring. They have not just a "good" customer service department, they have a "great" customer service department. I had occasion to speak with them several times and mostly spoke to Yvette who was A+. I know people tend to be leery of dealing with an internet company who is clear across the country but don't give it a second thought when you deal with Fast Floors... they go the extra mile to see that their customers are happy. I will definitely use them again and highly recommend them.

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Thumbnail of user brandih200
Florida
1 review
3 helpful votes
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July 18th, 2022
Verified purchase

I had been shopping online for pool tile for a few days. I finally picked one and sent quote requests to 3 different companies. Chris C. Responded almost immediately and made it so easy! The supplier was already closed for the day so we ordered the next morning. The other two companies had still not even responded to my request yet!
My tile was delivered today and it is exactly what I wanted. Very happy customer!

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Thumbnail of user rickeym23
Austria
1 review
1 helpful vote
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June 26th, 2019

Had never ordered flooring on line before and would definitely do it again. Fast Floors customer support helped confirm the amount of flooring needed, price was better than anything I could find locally and arrived earlier than anticipated.

Thumbnail of user maryannr128
California
1 review
0 helpful votes
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December 15th, 2022

I worked with Chris at FastFloors.com and he was amazingly helpful. Fantastic customer service that is so hard to find these days. This company is based on cutting out some of the middle man costs to provide the best prices you can find. Keep up the good work!

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Thumbnail of user davidm4485
Wisconsin
1 review
4 helpful votes
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November 30th, 2020

I was very skeptical about ordering online and from a company in FL being in WI. Salesperson Clayton was excellent in helping guide me through the sales process then handed me off to Brooke to process and get the order shipped. Yes, there was a few weeks for delivery, delays not on their part but because they were waiting for product at the warehouse. Product arrived exactly as promised. Would I recommend them YES! Will I buy from them again YES! Pricing was more reasonable that local dealers -including shipping costs.

Thumbnail of user sherip38
Austria
1 review
1 helpful vote
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May 15th, 2019

I looked everywhere for the perfect wide plank French oak flooring and finally found it at Fast Floors. Their selection of pre-finished floors was amazing, the ordering process was effortless and the flooring arrived very quickly and in great condition. My contractor remarked how beautiful the flooring is and when I told him the price he was shocked. You will not find the same quality for this price. They were very communicative throughout the process and even helped fix an issue with stain colors not matching for the stair treads. This is clearly a very thoughtful business which puts customers first. So if you need hardwood floors, do yourself a favor and shop at Fast Floors!

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Thumbnail of user meredithj27
Missouri
2 reviews
3 helpful votes
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March 11th, 2021
Verified purchase

Salespeople were polite and very helpful. After they received payment, the delivery company made 2 appts for delivery and neither was correct. When they finally showed up, they lost one item and the flooring was damaged. The driver left before we could inspect shipment and forged my name on paperwork, stating I received shipment in good condition. I have been attempting to resolve this issue with Fastfloors for 2 days, but they will only communicate by email. Now they are refusing to acknowledge the damage because the driver forged my name. Upon opening the boxes, most of the planks were chipped in ALL 30 boxes of flooring. Purchase 2/12/21; delivery 3/9/21

Tip for consumers:
The initial purchase was fine and I thought I was getting a good deal. If the product wasn't damaged, I probably would not have any issues with the company.

Products used:
Attempting to purchase flooring. Unsure how issues with damaged and missing merchandise will be resolved.

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Thumbnail of user johnc573
Florida
1 review
2 helpful votes
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July 30th, 2016

Not sure what all the negative reviews are about but most seem to be very old. They must of changed something inside their business. I had a great experience from beginning to end. The pricing was the best in town, they followed up with me throughout the entire order, and they delivered my flooring in less than 2 weeks. Their service was fantastic. I am building a new house so I have dealt with a lot of online companies. Fastfloors.com was very easy to deal with.

Tip for consumers:
I would call them on the phone. They are very friendly and will work out a special price for you over the phone.

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Thumbnail of user paulc976
Ukraine
1 review
2 helpful votes
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January 14th, 2020

What a selection! HUGE! And so many styles, there is sure to be a match for every decor! PRICES ARE AMAZING!
The owners are hands on and their knowledgeable staff make the buying process quick and easy.
I live in FL, so I can go to their showroom easily, but I have also ordered flooring for our son in Austin TX. He got a great price, super fast delivery, and a the perfect product for his household (totally waterproof because of pool & pets).
We order flooring from these guys consistently, and have done business with them over the last 15 years. They are top notch, they deliver to our job sites, and have plenty of advise for every application and product.
The owners are very cosmopolitan, and they are up on all the design trends worldwide. This also makes their business very high energy and interesting to us as home decorators and renovators. You wont be disappointed!

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Thumbnail of user steveh56
California
1 review
2 helpful votes
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July 22nd, 2013

I purchased three separate orders from fastfloors.com. All three orders were delivered on time without any issues. We are now working in a large order of tile for our offices. I worked with a person there named Greg and I would highly recommend them.

Thumbnail of user lisaf820
Pennsylvania
1 review
4 helpful votes
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July 15th, 2020

Hi Purchased almost 10,000 in floors from this co and what problems waited for sent me reducers but needed bull noses still waiting to hear back from customer service to get refund and return reducers they never called back. The long pole is still sitting in my living room I fell over it several times it's a disgrace never heard back after 12 r r mails and many phone calls when spending all that money you should call back never buy from this co fast floors they have my money and are a horrible co.
They owe me money.

Tip for consumers:
Don’t buy from fast floors. They take your money. I’m reporting them to the BBA

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Thumbnail of user evanc139
California
1 review
2 helpful votes
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November 17th, 2020

FastFloors had the best price I could find. Kevin who walked me through the ordering process was very efficient and answered all my questions. The process was simple and quick. Now I'm just waiting for the floors to arrive. Lord willing they will be here sooner than the projected delivery time and in good condition.

Thumbnail of user richards3857
California
1 review
3 helpful votes
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December 17th, 2021

Purchased 15k worth of flooring 4th of November. Almost Christmas and still waiting. Have placed many phone call regarding status of order. Have never received one call back. Fast floors claims order is processing. This company I believe is a fraud. Would not recommend purchasing from them.

Thumbnail of user kylem202
California
1 review
2 helpful votes
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October 6th, 2018

We needed tile floors in our entire home. The local stores we went to had a good selection but not as much as we saw on fastfloors.com. We found the 18 inch tile we liked and worked with their sales rep Douglas. He was very informative and responded to all of our questions. The order was placed for nearly 2,000 square feet. In less than ten days we had the order at our door and it was delivered in perfect condition. Thank you again we will for sure be back when we need more floors.

Thumbnail of user richf132
Canada
1 review
1 helpful vote
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April 24th, 2019

I've laid vinyl floors in 3 rental houses as well as my own house and have always bought the flooring from Fast Floors. The ease of ordering, the free shipping, and the price which is half of the local stores, makes shopping with you a great experience. Also, when I have had questions, the telephone customer service has been outstanding.

Thumbnail of user randym234
Washington
1 review
2 helpful votes
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April 20th, 2019

I was under an installation time crunch and had to call to expedite the order, but Kevin Hudson came through for me with two day delivery of hard-to-find walnut hardwood. The quality was as represented and I've had no problem reaching Kevin and this company for follow-up questions. I would buy from them again and have plans to do so multiple time in the near future. Pleasant experience.

Thumbnail of user walterg119
GB
1 review
5 helpful votes
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January 11th, 2020

The flooring is beautiful and it was delivered quickly. The sales representative, Kevin, was very punctual and listened to my needs. He was able to deliver in the time frame I asked and their customer service followed up with me after the sale. I was highly pleased with everything Fast Floors did. Most importantly, the wife is happy!

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Thumbnail of user markh1776
Indiana
1 review
8 helpful votes
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April 14th, 2020

I was buying new flooring for my winter home when I found Fast Floors. The service was great from beginning to end They helped me understand the process and assured me being out of state everything would go smoothly. I was 100 percent satisfied with the how everything went. Highly recommend!

Thumbnail of user merylr9
South Carolina
1 review
2 helpful votes
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December 10th, 2020

I found Fast Floors by chance. So glad I did. Wonderful selection, great prices, excellent customer service and fast shipping. I would definitely recommend this company to my family, friends and anyone looking for quality flooring.

Thumbnail of user allenr59
Illinois
1 review
5 helpful votes
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July 18th, 2019

Please just do a favor and stay away from this company. They use deceptive sales practices and lie to make the sale. I would not take the time to register for the site and write this if I didn't feel others deserved fair warning. They sucker you in with great pricing and then lie about product branding and quality.

Thumbnail of user anthonyc57
Gerard C. – FastFloors.com Rep

We have no information or any record of you purchasing anything from us so we suspect this is not a valid review. Also we've been in the flooring industry for 38 years and online for 25 years. We do everything we can to satisfy customers or we would not have survived as we have.

Thumbnail of user lisad1282
Michigan
2 reviews
1 helpful vote
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December 15th, 2022

I have been working with Fast Floors as a design/trade professional for several years. What sets them apart for me is the 5 star customer service. I worked with Miss M. On an issue we had after install on a certain manufacturer's flooring. She was thorough as well as pleasant. In the end I believe I had the best possible outcome as far as it was in her control to deliver.

We will be back Fast Floors!

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Thumbnail of user mariab2201
Florida
1 review
0 helpful votes
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February 1st, 2023

The service was easy online ordering. Staff was there to help every inch of the way. Christian and Manderline were extremely knowledgeable and helpful. The prices were good. They delivered to my house but had difficulty getting it in my driveway because they used the wrong lift and could not get it over the lip. I love my floors and happy with the quality. I am disappointed because I ordered 6 boxes too many and returns are not easy or worth the trouble.
Maria Buckley

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Thumbnail of user sandyb805
Florida
1 review
1 helpful vote
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December 5th, 2022

Please, be very careful. This is not a great product and it is not worth the price. The gold color started to fade after a week of installation. Fast floors charged me a lot of money the product and shipping. Waist of money and time.

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Thumbnail of user anthonyc57
Gerard C. – FastFloors.com Rep

Hi Sandy, we are not happy to hear you had an issue with the tile you received. We sent this image to our installation team and they stated, based on the picture, it looks like the contractor grouted over the gold tiles and this is why it looks this way. We have sold a lot of Emser Tile over the years and we have not run into an issue like this with them. However, if there is a tile defect, we can replace it for you. We would file the claim for you and we would do all the hard work with Emser to either get you a replacement or reimbursement if the tile is defective. If you believe the tile to be defective please email claims@fastfloors.com or call us at (800) 498-1750 and ask for the claims department. We will be more than happy to assist you with this situation.

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From the business

We off exotic hardwood, leather, porcelain tile, bamboo, carpet tile, luxury vinyl and cork flooring shipped nationwide and delivered FAST.

FastFloors.com is one of the original flooring and tile online catalogs starting back in 1994, four years before even Google existed! From the beginning it has been our goal to bring customers the largest selection of high-quality flooring and tile products at the most competitive prices. The big difference between FastFloors.com and most other websites selling the same products is the attention to our customers. We do our very best to make sure each customer gets exactly what they need based on their project.

Our staff of Flooring Consultants are here to insure all of your questions are answered and you get the best product to suit your needs. While we offer some of the best discount flooring and tile material, we handle most of the biggest brand names in the industry and the widest selection. Dealing with multiple partners, we are able to quickly source the flooring or tile you are searching for. When you are ready to get quotes for your next floor or tile project, make sure to contact us first. We will do our best to prove to you that old fashion quality, service and attention to detail are still alive and well.

Business History

Fastfloors.com was founded in 1994 and has been serving the needs of its customers since that time. The company is located in Fort Lauderdale, FL, but offers products to people nationwide through an easy-to-use website. We offer a catalog of nearly 500,000 flooring products including tile, hardwood, waterproof flooring, carpet tiles, and related items like underlayment and installation materials for all your home or business projects.

Company Representative

Thumbnail of user anthonyc57
Gerard C.

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