• FastFloors.com

FastFloors.com

Write a Review

Overview

FastFloors.com has a rating of 3.5 stars from 105 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FastFloors.com most frequently mention customer service, great experience, and best price. FastFloors.com ranks 7th among Flooring sites.

  • Service
    40
  • Value
    39
  • Shipping
    38
  • Returns
    20
  • Quality
    36
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
17
See all photos
How would you rate FastFloors.com?
Top Positive Review

“Beautiful Flooring, Great Returns”

Philip W.
3/21/19

I placed an order for about $8,000. The flooring came in great condition and the floor looks amazing (see picture). Our contractor ordered 8 boxes too many and I had no issues returning them to Fast Floors. We saved a lot of money over our local company. We are happy we went with Fast Floors.

Top Critical Review

“Shipping and Customer Service after purchase deplorable”

Meredith J.
3/11/21

Salespeople were polite and very helpful. After they received payment, the delivery company made 2 appts for delivery and neither was correct. When they finally showed up, they lost one item and the flooring was damaged. The driver left before we could inspect shipment and forged my name on paperwork, stating I received shipment in good condition. I have been attempting to resolve this issue with Fastfloors for 2 days, but they will only communicate by email. Now they are refusing to acknowledge the damage because the driver forged my name. Upon opening the boxes, most of the planks were chipped in ALL 30 boxes of flooring. Purchase 2/12/21; delivery 3/9/21

Reviews (105)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (10) order (35) time frame (4) company (13)
Thumbnail of user davidm9188
Virginia
1 review
0 helpful votes
  • Send Message
March 29th, 2023

I needed some Cork Flooring for a cellar project and Chris helped me find some material that was in stock. The first choice had been discontinued but he went the extra mile and found what I needed. Many thanks!

Service
Value
Shipping
Quality
Thumbnail of user heidim41
Netherlands
1 review
1 helpful vote
  • Send Message
March 7th, 2018

I spent a lot of time going over the different engineered hardwoods and the salesman was very patient and helped me select the best flooring for my home.
I also saved around $400 over the cost locally even with paying the extra shipping. Also, was surprised, no broken tiles or scratched hardwood a definite plus.

Thumbnail of user alexc1422
Canada
1 review
2 helpful votes
  • Send Message
September 6th, 2022
Verified purchase

Chris was wonderful. He was able to answer all my questions about the product I was interested in. I purchased Soho Chevron Maple and was a bit weary of purchasing online due to the product being so fragile. However, Chris assured me it wouldn't be a problem. We received the material and it was all in great condition. We are happy we choose Fast Floors. Thank you, Chris for making this experience pleasurable.

Products used:
SOHO Studio Elan Chevron

Service
Value
Shipping
Quality
Thumbnail of user audreyn18
New Jersey
1 review
0 helpful votes
  • Send Message
August 23rd, 2019

Product ordered and arrived quickly. Team from fast floors was great to deal with and very responsive to questions. Price was great too. I was even able to return the few left offer boxes. This is our second order, will use again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnc5339
Indiana
1 review
7 helpful votes
  • Send Message
September 27th, 2020

I was looking local for flooring for weeks finally found something that we liked. I went to internet to find Fast Floors had it much cheaper for the same product. Although skeptical to buy online being such large purchase I went with them always. The whole process was smooth the floors arrived within two weeks. I highly recommend if you want to save money!

Thumbnail of user bevj14
Canada
1 review
2 helpful votes
  • Send Message
April 24th, 2019

Johan is excellent to do business with... answered the phone promptly every time and answered my myriad of questions with ease. Price was great, saving me thousands over local stores in my area and delivery was much quicker than expected, allowing us to get it installed and close escrow for buyers within 24 days. The Coretec longer vinyl wood planking is simply beautiful and waterproof too! I will be re-flooring my own home soon and will definitely order again from Johan. Thank you Johan!

Thumbnail of user johna2234
Indiana
1 review
2 helpful votes
  • Send Message
June 13th, 2020

Ordered during the Covid pandemic this year had some time for a remodel! Was very nervous specially during these times to spend $5000 over the internet but they had good service and right price. Everything went so smooth and floors look great. 5 star in my book smooth as last time I ordered at local place!

Thumbnail of user lorij280
Florida
1 review
2 helpful votes
  • Send Message
December 14th, 2020

I had the pleasure of dealing with Johan and he was extremely helpful. He got back to me in a very timely manner with a very fair quote. I placed my order the day I spoke with him and have no reason to doubt that my product and delivery experience will be anything less than stellar. Will definitely be recommending Fast Floors!

Thumbnail of user anthonya739
Pennsylvania
1 review
3 helpful votes
  • Send Message
December 12th, 2020

I ordered 22 boxes of Somerset Hardwood solid flooring from FastFloors. The quote per square foot was very reasonable. Once the shipping was added, the total amount was a good deal. I am anxiously awaiting the product to arrive in a couple of weeks and hopefully it will arrive accurately and healthy.

Thumbnail of user chantellp5
Maryland
1 review
1 helpful vote
  • Send Message
March 30th, 2021

I just ordered my floors yesterday and I'd like to specifically thank Jason, the customer service rep/sales person that assisted me with placing my order via telephone. Jason was extremely pleasant from the moment he took my call. He answered all of my questions and even asked me a few to ensure that we placed the correct order. What truly sold me is just before he finalized my orderhe wanted to double check what he called, "the good supply" to make sure there was actually enough stock to fill my order. Only after he confirmed the "good supply" did he place the order. On top of that, I had to call again today with a follow-up question and Jason talked me through their process and put me in direct contact with the specific person handling the next phase -- scheduling the shipping. My experience with FastFloors has been very good thus far. I will update my review after I receive my order. Thanks again for all of your help Jason!

Thumbnail of user johnd5338
Florida
1 review
2 helpful votes
  • Send Message
August 1st, 2021

OMGawd Jason how did you find 200 sq/ft of my discontinued, matching dye lot tile?!? You saved the remodel of our remodel. Thank you SO much. Jason and his associates have always gone above and beyond! I highly recommend FastFloors.com.

Tip for consumers:
Ask for Jason!

Products used:
Floor tile

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianeg299
Florida
1 review
3 helpful votes
  • Send Message
January 18th, 2020

I just finished a remodel and highly recommend Fast Floors for your flooring needs. Matthew and his team were extremely helpful in helping me pick the best products for my needs and budget as well as walking me through the installation. I had planned to only replace half the flooring in the house, but I liked the product so much that I ordered more and did the whole house.

Service
Value
Shipping
Returns
Quality
Thumbnail of user troyb270
Florida
1 review
1 helpful vote
  • Send Message
June 15th, 2021

I bought 600 worth of molding, My floor is a medium orange wood and the moldings came Dark Grey.

I have been trying to get this resolved for 2 months now and just counted the emails, I have sent them 26 so far. I have even sent them pictures.

For the flooring you get to review and sign off on delivery but for some reason the moulding didn't let me do that.

Tip for consumers:
dont use this company

Products used:
wood floor

Service
Value
Shipping
Returns
Quality
Thumbnail of user daleb187
Colorado
1 review
1 helpful vote
  • Send Message
August 24th, 2019

I purchased 2100 sqft of wood look tile and while I was concerned purchasing online, Clayton assured me that I was covered by both the manufacturer warranty and any damage that may occur during shipment. Well, my concerns were put at ease very quickly. Fast Floors delivered the flooring in 4 days and not one piece was damaged. I saved approximately 30% over my local store and I am very happy I made the decision to go with Fast Floors. Spending over $13,000, online, was very scary but going with Fast Floors was an excellent decision. I would highly suggest Fast Floors for your flooring purchase.

Thumbnail of user susane840
North Carolina
1 review
2 helpful votes
  • Send Message
May 21st, 2021
Verified purchase

When I placed my order the salesman was very helpful. As soon as I had a problem he blew me off! I received the wrong flooring. The driver refused to take it back. It took 2 weeks to find my flooring. The delivery company was supposed to pick up the wrong floor and leave mine. I received no notification of delivery. They dumped the flooring at the end of my driveway when I was not home. Several boxes were damaged and several slid off the pallet. I still have the other flooring. The instructions I received in case of damage were useless. They emphasized making notes on the drivers paperwork. The first delivery was paperless due to COVID and I was not home for the second delivery. I will do a follow up review after this issue is handled if it ever is! What a nightmare!

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaels2038
Florida
1 review
1 helpful vote
  • Send Message
February 3rd, 2019

We purchased 8 x 72 wood look tile. Everything looks amazing. We received 8 pallets and nothing was damaged. Fast Floors has great people and great service. I would highly recommend Fast Floors to anyone looking for flooring.

Thumbnail of user mg402
Florida
1 review
1 helpful vote
  • Send Message
July 24th, 2019

I was interested in purchasing Bella Cera engineered hardwood flooring and wood trims. I found the product locally but the price was expensive. I went shopping online and found FastFloors. The products were excellent, the prices were better than found locally, and the customer service was great. They responded quickly each time I contacted them and kept me informed during the process. I would definitely recommend FastFloors to anyone looking for quality flooring products.

Service
Value
Shipping
Quality
Thumbnail of user lawrenceb385
Japan
1 review
3 helpful votes
  • Send Message
April 10th, 2020

Excellent service and best prices around. Ordered 1200 sq. Ft. Of CoreTec. Pallet arrived perfectly packaged and all boxes were in great condition. Had to order an additional 400 sq. Ft. And service was just as excellent second time. Would definitely recommend and will use again.

Thumbnail of user heatherh98
District of Columbia
1 review
0 helpful votes
  • Send Message
May 10th, 2017

Great service, awesome prices (1/2 the price of what I paid for the same flooring at a bricks and mortar). I was a little nervous after hearing some of the reviews here, but my experience was great - will use them again if I have flooring needs

Thumbnail of user mariannen76
Virginia
1 review
0 helpful votes
  • Send Message
October 31st, 2022
Verified purchase

I searched widely for a hardwood product that would suit my expectations before deciding on a particular flooring. I then contacted a number of online and local companies to find the best service and price. Chris Cardena-Court with FastFloors was responsive to my questions and needs. He was clear and direct through the purchase process and arranged for a smooth shipping and delivery process with the assistance of Kristen, who handles that aspect. I couldn't be more pleased with the result!

Products used:
Flooring

Service
Value
Shipping
Quality
Thumbnail of user delinaf
California
1 review
8 helpful votes
  • Send Message
March 28th, 2017

They lie and give you the run around. I am currently waiting for a full refund on an order I placed a month ago and never received. Every interaction with them was nothing but lies and circles. Never order flooring through this company. After reading multiple reviews I'm now extremely concerned about my refund. Avoid the hassle and stress and order through a reptuable flooring company.

Thumbnail of user judithd226
Tennessee
1 review
1 helpful vote
  • Send Message
January 28th, 2021

I am very pleased with the service provided to me by fastfloors.com in the process of ordering and receiving my tile. Jason Jensen, Asst. Mgr., was most especially helpful. The staff at CatalfamoGallery.com was also instrumental in my understanding of the order process. The tile arrived complete and without damage and as promptly as could have been expected, given the current pandemic atmosphere and accompanying difficulties for most businesses. I shall definitely order more tile from fastfloors.com in the future.

Thumbnail of user edwardd329
Pennsylvania
1 review
1 helpful vote
  • Send Message
February 8th, 2021

Johan gave me the very best price the first time we spoke. He was extremely professional and responsove to all my concerns, needs, shipping date, style, color and brand ensuring accuracy. Highly recomend!

Tip for consumers:
These guys offered the very best price right upfront!

Products used:
Core Tech Premium Plus engineered hardwoord floors

Service
Value
Thumbnail of user paml120
Netherlands
1 review
0 helpful votes
  • Send Message
August 5th, 2019

Price, quality, fast delivery were all excellent.
We priced flooring with local vendors and compared online for the same product for the best price. Fast floors were the least expensive by far.
We will definitely buy from them again.

Service
Value
Shipping
Quality
Thumbnail of user melanief148
New Jersey
2 reviews
1 helpful vote
  • Send Message
January 22nd, 2021

We placed an order last March 2020 with Jason. We were so pleased with the customer service, pricing and his knowledge that we just placed our second order and are waiting arrival of our shipment. We Would highly recommend this company.

Products used:
Flooring

Service
Value
Shipping
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We off exotic hardwood, leather, porcelain tile, bamboo, carpet tile, luxury vinyl and cork flooring shipped nationwide and delivered FAST.

FastFloors.com is one of the original flooring and tile online catalogs starting back in 1994, four years before even Google existed! From the beginning it has been our goal to bring customers the largest selection of high-quality flooring and tile products at the most competitive prices. The big difference between FastFloors.com and most other websites selling the same products is the attention to our customers. We do our very best to make sure each customer gets exactly what they need based on their project.

Our staff of Flooring Consultants are here to insure all of your questions are answered and you get the best product to suit your needs. While we offer some of the best discount flooring and tile material, we handle most of the biggest brand names in the industry and the widest selection. Dealing with multiple partners, we are able to quickly source the flooring or tile you are searching for. When you are ready to get quotes for your next floor or tile project, make sure to contact us first. We will do our best to prove to you that old fashion quality, service and attention to detail are still alive and well.

Business History

Fastfloors.com was founded in 1994 and has been serving the needs of its customers since that time. The company is located in Fort Lauderdale, FL, but offers products to people nationwide through an easy-to-use website. We offer a catalog of nearly 500,000 flooring products including tile, hardwood, waterproof flooring, carpet tiles, and related items like underlayment and installation materials for all your home or business projects.

Company Representative

Thumbnail of user anthonyc57
Gerard C.

How do I know I can trust these reviews about FastFloors.com?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about FastFloors.com?