website thubmnail of FedEx
How would you rate FedEx?
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Australia
1 review
0 helpful votes
Follow Jasdeep S.
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Disgusting services
December 21, 2020

I selected express sevice but parcel still not received after 1 month. Tracking number not updated. Very disappointed with service. Will not recommend to anyone. $#*! service

Date of experience: December 21, 2020
Texas
1 review
0 helpful votes
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Worst
July 20, 2022

Worst customer service keep on lie on call never shipped package on fed ex I repeat never so disrespect full they hung up call because they can't help

Date of experience: July 20, 2022
Canada
2 reviews
1 helpful vote
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Never use FedEx again
October 18, 2022

Same problem here worst service ever, wish I can give FedEx -1 star, I ship out a package FedEx ground service from Vancouver BC to Toronto Ont, put in the date 17th Oct 2022, and have a expected delivery date of 21st Oct 2022 in Toronto, no where in that page that said, ground service will be pick up the next day, call FedEx and is like talking to a recording message, "your package is expected to be delivery 24th Oct 2022." Call FedEx ask to speak to the Manager same message, "not much I can do at this point, as your package is in the truck, would you like to have the package return to sender?." I am just wondering why is FedEx on line don't say ground service pick up the next day? If I know about that, I will just use Canada post and not paying double for FedEx service, Canada post will have deliver on the 21st Oct 2022.

Date of experience: October 18, 2022
Canada
1 review
0 helpful votes
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Spoke to the agent on the phone and she was stuttering and one time they deliver package and left on the lobby where any tenants can easily steal my package!

Date of experience: January 11, 2022
Kentucky
2 reviews
0 helpful votes
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Fedex can never seem to deliver a package on time, if at all, They blame everything on covid & tell you it's your problem & to contact the shipper. Screw fedex.

Date of experience: June 1, 2021
Illinois
1 review
0 helpful votes
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One more thing
July 29, 2020

Why have a tracking site that never tracks anything? I have yet to see the site update prior to delivery and I mean many, many shipments. Useless as the staff!

Date of experience: July 29, 2020
Georgia
1 review
0 helpful votes
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Awful
February 1, 2022

I ordered a package 3 weeks ago still haven't been delivered also package was delayed 3 times it's ridiculous I hate having to go through with FedEx straight trash!

Date of experience: February 1, 2022
Virginia
1 review
3 helpful votes
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They have one delivery worker who makes up delivery attempts. The offices fail to take complaints and pass the buck. They fail to honor their own promises.

Date of experience: September 15, 2016
Illinois
1 review
0 helpful votes
Follow Jasmine B.
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I went on a 1.5 hour "I Spy" adventure looking for my mattress in the apartment complex I live in. The fedex driver took a picture of the package, but I did not see it at my doorstep when I went out. I thought it was stolen for this reason. I also heard no knock, so I did not get outside until I received a late notification on my phone. After knocking on doors and starting to follow a police report, we noticed in the blurry photo that the letter on the building wasn't even a K. We couldn't tell what it was, so we walked everywhere until we saw it at the front building (E) of the complex, which our building (K, the building it was addressed to) was all the way in the back of the complex. We had to call a roommate to get his car up to the front and lift it in. It should have been at my doorstep. Fedex support is completely automated, which was not helpful. This was a huge inconvenience and a possible way to have lost $900. A mattress should have been signed for. I cannot believe how lazy the driver was to not look for the right building letter in clear, broad daylight. I won't even get compensated for it. If you have a choice of who brings your items, I highly advise you not to use fedex. Use UPS, or even usps. Both, in their own faults, still have never done me this wrong.

Date of experience: January 28, 2023
Illinois
1 review
0 helpful votes
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Package delivery
March 10, 2022

I have received two packages through fedex in the past week and both times the driver left it outside my garage! I have a front porch and don't live in my garage!

Date of experience: March 10, 2022
Missouri
3 reviews
1 helpful vote
Follow Lori T.
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The only reason i gave the rating 1 star is because zero isn't an option, but they are deserving of a zero rating. FedEx consistently disappoints in deliveries. I had 2 shipments due 8/25. The morning of 8/25 FedEx tracking showed both shipments as being out a truck and out for delivery by 3pm. By 4pm nothing had arrived and the tracking said the delivery was "pending". Nothing ever showed up on 8/25 so the morning of 8/26 I called customer service and was given a claim number and told they would contact the location hub to get a status and send me an email update. By mid-afternoon on 8/26 i heard nothing so i called again and was given the same lame response. Nothing showed up on 8/26, but their tracking system continued to shows that the shipment was on a truck and out for delivery with an expected delivery date of 8/25 but a delivery status of "pending". I still had no response from FedEx on when they would actually deliver both shipments. The morning of 8/27 i finally got an email update saying the shipments would be delivered that day, and the tracking system was finally updated to reflect the same. The shipments finally arrived mid-afternoon on 8/27 - a full 2 days late, and one of the boxes was so badly torn and smashed that i was truly shocked the contents weren't damaged.

Date of experience: August 28, 2023
Georgia
1 review
0 helpful votes
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DON'T PAY FOR DELIVERY
November 18, 2021

Paid for delivery for a package I had to sign for---and they came early and forwarded delivery to the next day. The next day I had to wait so I could sign: time was changed 3 times and still NO delivery! Third day, still held hostage and the time has now changed twice! Still NO DELIVERY! Why Oh why was I so dumb as to think I could PAY for a window of delivery and still be waiting 3 days later! LESSON LEARNED: You can't expect to get what you pay for anymore! At least from FedEx!

Date of experience: November 18, 2021
Texas
1 review
0 helpful votes
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Ordered an item from the Exchange and I called them the day that the item was said to be delivered and they said that they did not receive the item yet. They said that they create labels for items before receiving them. About 10 mins later I get an email notification stating that the item had been shipped from the first location to the next already. Deliver date pushed back a few days and all seems to be good. (NOT) A day after the next deliver date the item was delayed again for another FEW days. "Its ok" I think I'm a patient person. Delivery date pushed back again this time a week. I complain a little be to my wife but I get over it, I'll be patient again. Delivery date comes again and you guessed it still no item. Now I am really upset cause the item is just about 3 weeks past the original delivery date and I still don't have my item. If the item was a T-shirt I would not even take the time to make a review. However, this is a $5k gaming computer so yeah. You'd be better off taking a week off to drive across the country to pick an item up yourself.

Date of experience: February 4, 2022
Michigan
1 review
0 helpful votes
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I ordered a package through Walmart
FedEx said they delivered my package on December 17 and there's a package to sign for I never sign for a package somebody signed the packages my name in the way they put it is not the way I put my signature FedEx has been giving me the runaround every since about my package no one has called me no one has contacted me and now they're saying my case is close Can someone plz help

Date of experience: December 28, 2021
Missouri
1 review
0 helpful votes
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Don't trust FedEx!
May 20, 2023

I paid over $30 for 2day delivery on a Wednesday. My package was received by FedEx on May 18th and left the same day. And received at a hub at 9:25 AM, on the 19thLeft that hub at 4:37 PM and arrived in Kansas City at 17:40 on the 19th. So it should be delivered on the 20th. That'd be 2days. But I'm not getting it until the 22nd of May. 2 days later than what I paid extra for! Never again FedEx!

Date of experience: May 20, 2023
Georgia
1 review
0 helpful votes
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Delivery
July 13, 2022

They deliver my stuff all over the neighborhood. I have to chase them all over the place, they tell the company they deliver for where it was left but that can be anywhere

Date of experience: July 13, 2022
Tennessee
1 review
1 helpful vote
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I ordered a bed and if I knew they wouldn't deliver to proper address I wouldn't have ordered it. They left it downstairs in front of a neighbors door. Poor service

Date of experience: May 6, 2021
GB
1 review
0 helpful votes
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If I could I would give FedEx 0 star's the delivery driver dumped the parcel in someone's else garden caught on CCTV it was also saying the shipment was "delivered and sign for" when the delivery driver dumped the parcel in somebody's garden

Date of experience: July 11, 2023
Washington
17 reviews
11 helpful votes
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As usual fed ex shipments to me are always a problem, always have been a problem. This was so bad when I was purchasing stock for my business I asked my supplier to ship via UPS because FedEx was always a problem. That was in the 1990's. It's still the same. As I have said to them before "you are in the delivery business, you can't deliver, get out of this business you are incompetent"
I think I will NOT ever purchase anything shipped by them again, the hassle is just too much, even the USPS is better, ALWAYS was better. I will find someone who can ship with a service that can actually deliver so FED EX your won't be bothering me again! I also ship, used to ship a lot, used to use UPS, no problems. I use USPS too, with few problems but I know if I used Fed Ex there would be nothing but problems and a bunch of DOA shipments.

Date of experience: August 31, 2021
Pennsylvania
1 review
0 helpful votes
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Stupid
July 12, 2022

Your Drivers should learn to read. I have a sign stringed across my front porch, l Saying PUT ALL PACKAGES ON MY BACK PORCH. It rains on my front porch and the packages get wet and destroyed. I cannot get your drivers to put my packages on my back porch.

Date of experience: July 12, 2022

Overview

The reviews indicate a predominantly negative perception of the company's reputation, particularly regarding its delivery services. Customers frequently express frustration over significant delays, misdelivery of packages, and inadequate customer support, often describing the service as unreliable and unresponsive. Positive aspects are notably absent, with many reviewers highlighting a lack of accountability and poor communication from the company. This consistent pattern of dissatisfaction suggests a need for FedEx to address operational inefficiencies and enhance customer service practices to restore trust and improve overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,528
value
1,323
shipping
1,472
returns
940
quality
1,219
+604