FedExReviews 2,898

I almost always have a problem when it comes to a package or packages being delivered by FedEx. Many of the customer service reps aren't that better either in helping you resolve the issue. Had 2 packages that were to be delivered yesterday 06/16/2023 then the status turned from delivery to operational delay. No one could tell me why my packages were taken off of the FedEx truck Friday. Fast forward to today 06/17/2023, one package said that it is out for the delivery while the other says in transit. A representative told me that the other package will be arriving today at rhe same time as the first package. Then I'm told that it hasn't been updated on my end, but it is on their end. How hard is it to update the status of a package. I don't like to use the word hate because it's a strong word, but I hate FedEx delivery with a passion! If I knew the seller would be using Fedex's services for the shipment, I would not have ordered the product or either reached out to the seller and see if the item could be shipped with another carrier such as UPS.

I have had issues with this company at multiple different addresses in multiple different states. This just goes to show how they hire anyone and how their business practices are just lazy and unorganized.
The lastest issue makes me think the driver is a wanted man considering he refuses to deliver packages to my porch where I have a ring doorbell camera.
I have the delivery instructions asking for packages to be delivered to my porch because there is a camera present. This person constantly delivers them to my garage door where the camera can't see (or at least he pretends to). He takes the package off the truck puts it by the door, takes a picture then puts it back on the truck. Or at least that's my theory considering the camera can see anyone who comes on to the property from the road and obviously I'm not seeing anyone else come onto the property. The only couple times he delivered them to my porch (you can see the difference between my porch and garage door in the pics) he stands a few feet a way and tosses them onto the porch, he refuses to step in front of the camera. You can see the packages are thrown in the pictures because of how askew they look. I have complained countless times and I'm assured everytime that he will be reprimanded and told to leave them on the porch but he literally never does. These practices are so deceptive and lazy. The women I spoke to several times basically made excuses for the driver staying no one else complains about him and he's been with them for a few years. I'm assuming her logic is because of this he could never do anything wrong. She claimed why would he risk his job to steal candles, but I say why would he risk his job by refusing to follow instructions?

I really wish this company would just go out of business so myself and so many other people wouldn't have to deal with the constant issues. They have the worst reputation of any courier service and it's for a good reason.

They tick me off with their lies. You pay for 2 day expedited shipping and verything stays on track. They even notify you that you will be receiving your package the next day and even when it's out for delivery. But, when they try to be slick and change the expected delivery date last minute, the text updates stop, and they won't notify you of that. It pisses me off that you pay good money to get it within a certain time frame but, they just do what they want and customer service helps ZERO!

A $#*!hole company. That we pay to do what they supposed do. Delivery packages instead because they hire. Drunks and drugs addicted drivers packages alwasy go to the wrong place.
Fedex should be closed down for good. Is a $#*!hole company.

Fed Ex's quality and customer service have gone down the tubes. Every time I am waiting for a delivery from Fed EX it is always delayed. Currently, I am waiting for a set of tires, I have made the appointment twice now to have the tires put on and I have had to call the mechanic twice to cancel. I have received 3
different delivery dates and when I call, they say it is because there is a "backlog" in my area. This means everyone else's packages are more important than mine and this is after paying for expedited shipping, which is now being refunded after a meltdown! Fed EX needs to do better! There has been nothing enjoyable about this experience! So over them.

Shipment has been delayed 3 times - told that an attempt to drop off package was a lie! Cannot talk to anyone about the poor service..

I get nervous every time I order something and it is being sent by FedEx. So far in the last 3 months of living in my new house I have had 2 packages completely go missing after being marked "out for delivery." I have a had soooo many delays that I cannot count them. I have had to drive to FedEx in another city 4 times to pick up my own packages, because they couldn't find my new address even with specific instructions and while all of the other shipping companies could. I wish corporations would stop using FedEx, but it must be the most cost effective option and companies care about the bottom line before the concerns of the customer.

This worsed company ever they have idiots work here and refuse to find packages or maybe they steal them I don't know I would never recommend these company should be shut down

A replacement Toshiba TV from Hisense has not shown up two days after promised delivery. Signature required.so I have waited at home for two days and still no TV despite their promises of delivery each day.

IF YOU ARE DOING INTERNATIONAL SHIPPING DO NOTTTTT CHOOSE FED EX NO ONE CAN TELL ME WHERE MY PACKAGE IS AND NO ONE HAS ANY ANSWERS. IT HAS BEEN OVER A MONTH. FIRST THEY SAID IT WAS STUCK IN CUSTOMS NOW THEY'RE TELLING ME IT NEVER MADE IT TO CUSTOMS AND WAS NEVER SCANNED IN. WHERE THE $#*! IS MY PACKAGE THAT COST ME ALMOST $500 TO SEND! I'VE REQUESTED A MANAGER AND NO ONE HAS CALLED ME. I'M GOING TO GET AN ATTORNEY AT THIS POINT. PISS POOR SERVICE!

Customer service is horrible. They aren't knowledgeable to assist at all. I received my shipment with a ton of damage to my breakables. They couldn't inform me how to check the status on the claim. They had no problem billing my order but they didn't put the discount on. The website has no information regarding my invoices and after now two weeks they want me to wait another 48 hours for an account executive to return my call. The tracking was totally erroneous in showing that my packages literally sat without movement on certain days and was not precise with the delivery time. Was called to pick them up when tracking was not showing they had even been delivered. I would not recommend them for your shipments or the coveted JD Powers award for excellence in customer service. If I could do a half star I would.

Fedex has my house address yet everytime they have lazy drivers that just take it to the post office. I don't have a PO Box and am home everytime they supposedly try to deliver (which they never even drive by my house). Don't use FedEx unless you don't want your packages!

They lie and claim no one was home when we were home the entire time they're just lazy scumbags who can't even read.

Now they refuse to do anything about it and keep closing my case. Going forward I will not utilize them for my own shipping needs. I will also try to avoid companies the use them to ship.

These clowns SUCK at what they do!... or what they're supposed to do. Never on time. Always late. I go as far as avoiding purchasing from someone if they don't have another shipping option other than FedEx. They're trash

I left my cell phone at a hotel when I was on vacation. I sent a shipping label to the hotel, and they sent it, but the package was rerouted by Fedex, then I was told it was delayed, then it was lost, then found, then was part of a fraud investigation and was with their legal team, then suddenly was damaged and with the dangerous goods department, and then I wasn't even allowed to go to pick it up. Four agents hung up on me when I called about it. Send something with Fedex and you'll NEVER SEE IT EVER AGAIN! But- they are very happy to take your money. Sounds illegal, but I guess they get away with it.

I've been waiting for four days for a package to be delivered after FedEx claims it was delivered. Keep calling every day and am told the same thing: the package is out for delivery. One day, was told package was signed by someone that doesn't even work in the building. The next day was told the driver attempted to deliver the package at 5:20 pm but that delivery was denied. Today i'm told the package is out for delivery. FedEx is the worst!

If I could give them zero stars I would. Absolutely disgraceful service. Ordered an item whilst staying at an AirBnB, had to change accommodation unexpectedly and spent a week trying to change the delivery address. Three different people ensured us that the address had been changed, consistent delays and misinformation on their app and still the package was delivered to the initial address where they let a stranger sign for the package without ID. Nobody is able to do their jobs ok the back end and despite their apparently being three delivery notes attached to the packaged they were all ignored. You cannot speak to anyone on the phone other than an AI bot and the assistants via the live chat are completely bone idle and useless. Never in my life have I experienced a "courier service" as pathetic and incompetent as FEDEX UK. You deserve bankruptcy.

My shipment got to the Forest Park hub in 2 days and has been sitting there for the past 3 days. Don't know how anybody would choose them

$200 for shipping. Box showed up nine days late. When contacting FedEx no compensation, and was told that I could not speak with a manager. There are other shippers cheaper and better quality business. Don't make the same mistake I did.