FedEx

What a terrible service! Unbelievable! I will never use this company at all., went to customs ready to clear by item and surprisingly i was asked work permit for my 2 small bottles of supplements, very strange the service is POOR! I left my items at the airport customs and i hope you Fedex company can take it…. Am suprise!

Ordered some loading ramps for my truck and when I wasn't home Friday morning to sign for the delivery I asked they be held at a different local store / location until I could pick them up. The following morning (Saturday) they were "out for delivery" but by mid-day Tuesday there were no updates. I filed a 'case' with FedEx... The following Thursday evening they re-appeared in the system as being at a local distribution center and what remained was finally delivered a full week later at the hold location. When I picked up the box... it was no longer in a normal shape and weighed ~20 lbs where the shipping label stated 56 lbs were shipped. These ramps did not just "fall out" of the box, the box was sealed back up. FedEx employees stole the parts out of the box and should be fired.

What a terrible communication system, wanting to pay duty. Impossible wait times waiting to speak to a person to get duty paid. Waited over an hour, i hung up. Then tried auto payment system, entered all details required the automated system then repeated all details then hung up on me before repeating last detail. This has happened before. Complained before fed ex don't care about customer complaints as nothing done.

This company commit fraud everyday seling you a delivery service, taking your money and failing to comply with their part of the contract.
If you try to file a claim, many different Customer service representative will give you a random excuse not to refund your money.
You can even get a different answer from a managers if you go to a fedex location.
They get away with thousand of daily fraud and nothing you can do about it.
I guest the district attorneys are busy with more important issues.
Bottom line, do not let yourself get caught in the swindling.

They update tracking history isn't good when you call and talk to someone you will get a thousand different answer they clearly don't know how to give people correct information and them blame it on whatever

I had an order that was supposed to be three days ago. It snowed and yes it's cold but I am 73 years old and have been outside in it and driving in it. Fed ex will use any excuse not to get your package there in time! Will.use.alternate method next time! Boo fedex

I mailed an envelope to a friend in Hartford, CT from Sanibel, FL for next day delivery scheduled for noon. It cost $78.47. When I checked tracking at 12:15 p.m. the day of delivery, it said there had been a failed delivery. Seems the driver got to the gatehouse and turned around and left, not asking for entry or calling my friend to let him/her in. That's what you get for $78!

Returning an item from Rock Auto using their label printed on my printer. Dropped off at DG Market a Fedex pick up location. A week later it apparently hasn't left DG Market. Filling out a claim I am required to supply ship to address which I don't have, not my label. Address should be available through tracking #. Rock Auto apparently doesn't have a telephone because I can't find one and the ship to address isn't available on website. Really a pain to complete a form without required info.

I live in an apartment complex with a gate the driver pulled up saw the gate around my apartments then sped off, no attempt to deliver! The kicker is our drive thru gate is broken so it's wide open! Many of our walk in gates are broken too. Never again will I use FedEx!

Horrible! Package scheduled to be delivered Wednesday even though it showed it was 6 hours away. Today it still shows its 6 hours away with no estimated delivery date and of course you can't speak to anyone when you call the customer no service line.

Driver backed in to my entry gates and pushed the pole over and i can not get in touch with no one this is crazy they have no options for property damage i seen him do it got his truck # and have it on video cameras but no one will contact me back.

Fedex has become one of the worse delivery companies in the last year. They have delayed packages I've paid express shipping for. They have lost packages that I had to follow up to be replaced. They have left certain items behind that should have been delivered with others causing a later delay. Very disappointing.

Your customer service center absolutely has no clue what they are doing. They lie to customers when a claim is opened and never call back. They know package was delivered to the wrong address and lie Saying they would retrieve it. I myself had to do your job for you and after telling you where my package is... you send me to a survey about my experience. Here is your experience. I'm suing you for knowing where my items are and withhold them from a customer. For not having a manager on staff to handle upset customers that gave called for 3 days straight. For escalating to the point after 6 calls today and sent to surveys telling me I need to calm down or your hanging up. No wonder ups is better. You all suck.

Delayed for 5 days. Status changed to out for delivery, but never actually delivered. They said attempt made, but they are lying, I was home for the whole day, they didn't come. What a $#*! company with bunch of liars, wish they bankrupt soon.

I have been a member of the Bongo community for a number of years now and have found the service outstanding. I am often surprised that I can receive items here in Australia via Bongo faster than I can have items delivered locally. Consolidating of multiple deliveries is a very big plus allowing for more than one item from different sources to be shipped together. The choice of shipping from either East or West locations is also a great initiative. I have no hesitation in recommending this service.

I paid for two day air and paid extra for delivery before noon. The package was more than a day late and missed the recipient. I had to pay to have it shipped again, fedex did not give any refund not even partial or credit even though I could have paid a third the amount for the delivery time. Customer service told me that I would have to call back once my package was delivered to discuss refund, I asked if they would do anything and the rep kept saying they couldn't say. Needless to say after waiting again forever to get through on their call center, no they do not provide a guarantee or any sort of compensation when they literally don't deliver what you paid for. I do not recommend fedex for domestic or international services, I have had several issues with them and will go out of my way to not use them from now on. Awful company policies, service and customer care.

These people no longer talk to customers either phone or via chat. I guess that what their market cap is slipping away to other companies like UPS and USPS. Fedex has become an embarrassment to themselves.