FedEx

Fedex keeps leaving delivered packages on the sidewalk and loading dock of our building in the middle of a city. They are often stolen and Fedex does not seem to care. I called to complain and the "customer service rep" said that it isn't their problem and hung up. Literally hung up and it patched me through to a survey on how I felt they managed my concern. Wow

I have never had a positive experience with this company.

For a week, tracking said arriving early. When it arrived in my city it sat at their facility for 72 hours. Effectively destroying three days of my plans.

Their website is broken, so many links do nothing. Lead to bad gateways and non responsive pages. Thats a 1 star service for you.

You have to wrestle with a broken automated VI over the phone to get a hold of an agent to actually find out what's going on with the package.

Their tracking system is broken and has never in my dozens of delivered packaged been accurate, its so funny look at my example above. It's funny in an EMBARASSING way that this company even exists.

Fedex you making online shops look bad when they spend hard work to package an item beautifully, spend money to get tracking info only for you guys to make receiving the package a f-ing headache every single time.

I live outside of Seattle WA. For the past several months I have had 3 deliveries that need an adult signature. Once the delivery gets to the Seattle area is goes back and forth to 2 different sites and I usually have to wait a week to get it delivered. That is my problem today. I am waiting and waiting and waiting. No one to call.
I will only try to use UPS from now on.

The worst delivery company on earth. Late deliveries, damaged packages, delay after delay after delay, deliveries that are supposed to be delivered by stated date that are not, only for status to become "unknown." These people are lazy and incompetent. This keeps happening time and time again. No wonder most people consider them the worst deliver company on earth.

This is by far the worst company to ship with or receive anything with! I wouldn't trust them to deliver melted crayons across the street from them, due to there would be delays and it'd take them 2 weeks to even think about delivering it! They have awful customer service if you can even reach someone, and when you do they blow you off. The drivers are just as rude. And heaven forbid if you're waiting on medical supplies. You might as well just risk it and take your chances because your stuff won't be delivered on time anyways.

Fedx customer service said it was up to me to contact sender when they screwed up the delivery. I was at home and they did not knock, ring bell, or even better, leave small box in my waterproof box on my step. They left me a note to say I was not at home even though the package did not require a signature. They left a slip for me to sign saying they would try again (sure). After three days, I checked tracking to see the package was on it's way to Airport in Paris France. Customer service said it was up to me to find it. I escalated to supervisor who never answered. I wrote shipper who was not at fault for this stupidity. No service, no sense of responsibility, no box either. What an incompetent company! What happened to them?

Never ever use this service, under no circumstances. We spent dozens of customer service calls and 4 office visits to be able to get our Fedex Home Delivery packages, as we were moving. They scheduled a pick-up at home and canceled last minute, just hours before when we had to leave home for our flight. Saying they can only come next day. Disrespectful toward customers, annoying customer service "professionals". Run from this company!

Fed Ex should be ashamed at how they do business. They are just like the American government - they could care less about the people that they serve. After paying for shipping charges and signing a document that said I owed $0, Fed Ex sent me a bill. The representative who set up the delivery, never mentioned I would incur an additional charge. The company that I ordered the flooring from stated that it is illegal for Fed Ex to charge me. Fed Ex representative won't help or provide proof that I agreed to the charge. Worst company EVER! I will NEVER do business with Fed Ex again. It is obvious that they don't care how they treat their customers. What a shame!

On more than one occasion I have had Federal Express delivery my packages. They are always delayed even with 2 day shipping. Also one package the driver actually just slowed down and threw it out the door. He never stopped. I couldn't believe what I was seeing. Now I am waiting on a package that was supposed to be here on April 2,2021 then delayed to April 3 and guess what I am still waiting and it is now 4/7. I have heard a lot of folks say things get held up in Barrington NJ but, I am tired of the service. When you pay for 2 day shipping that is what you should get. Just ridiculous. If you can at all avoid this company I would do that. They are HORRIBLE.

I lost thousands of dollars in shipping costs and personal items. I attempted for 2 months to resolve my issue with FedEx with no help Ride treatment dealing with may different people. They finally labeled my items abandoned after talking with them and tracking my packages. I would never use FedEx again and would not wish the treatment I received on my worst enemy

My package has been in my city for five days now. Every day it says out for delivery and then at 6pm it changes to PENDING NO ETA. I gave it some time and finally called tonight to ask what the issue was. Was told that my package has not moved since being in my city five days ago. I asked why and was told they didn't have the drivers. I asked if they could just pull it and I'll come get it. Even though they're the delivery company and I'm not I'm willing to do their job to get my package and was denied. Was told it already has a sticker and I have to wait. Gave them my number so they can call when it's on it's way. Was not told at all an estimate or even a guess of when that will be. I cannot believe that people still use this company for shipping. I would not have decided this but the company I ordered from ships through them. Hopefully I see my items soon

Do yourself a favor and don't work here. They are the worst. I hurt myself on the job, I broke my leg, they denied my claim, didn't pay me for three weeks, sent me to a $#*!ty Dr who missed my fracture and let me walk on a broken leg for 3 weeks, upon my return they took double the medical premium out of my check leaving me with $100 for the week, plus I only have a long sleeve shirt and pants in 90 degree weather they refuse to give me proper clothes for summer. The single worst experience of my life.

I ordered my kid's Christmas shoes from this place in Italy and they use FedEx. So I got an email that the package was delivered. I go outside and I see no package, I check the email and there's a picture of where the driver dropped the package off…. But guess what? That's not a picture of my house, that's someone else's house. I called to report it, they made a case and said someone was gone reach out to me within 24 hours. No one never called me until I called them today, then they called right back stating that there's nothing they can do because it states that the package was delivered to my house. They don't care about anyone else things but if it were theirs they'll find it with no problem. The things in that package is over $500 and I'm not letting this issue go. I'm getting me a lawyer and handle it the legal way. The first picture is where they left the package and the second one is my house with the address on it.

Weeks ago I was ran off the side of the road by a fed ex driver. It is a curve normally no traffic but he was going fast. My daughter has 11 kids from 0 to 19. She also said she complained twice. Told me nothing would be done. She was right because 20 minutes ago he was flying down the road. I pushed my hand down and yelled slow down. I called Fed Ex they said they had no way of knowing who the driver was. We live in a country area he is probably the only driver in a 10 mile radius. Well customer service just put me on hold and never came back. I am writing this partly for future possible litigation. If one of my grandchildren are hit this documents at least one of the 4 complaints for the attorney. I am sure that will be useful. Also my daughter is going to post on FB him flying down the road. Again I am fair I told them this video would be posted if they didn't rectify the situation.

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Granted, I live on the third floor. However, it's literally the of FedEx to deliver, even when it's inconvenient. My mattress arrived in Pflugerville around 4:30 am Wednesday morning, according to their app. It didn't go on the truck until Friday, when they left a message that they had a wrong address. I called to confirm they had the correct address. It was back on the truck Sunday morning. When it finally arrived, the box looked thoroughly beaten. But I finally got my mattress. I can see why they don't have a higher satisfaction rating than 1.8 stars.

Fed ex is full of it. I asked them why do they have delivery instructions...if they don't follow them...my package was supposed to come tomorrow...however it came today...with no notice...and I'm at work...I asked them to call or leave my package with my neighbor...they say I can't do that...well I know for a fact as long as the person is over 18 they can sign for the package.but whatever...after this package...fed ex never ever ever have to worry about me ever again...I get medication delivered...but imma stop that...all because they have no care or concern for the customers.

The all-time worst customer service of my life. They will tell you what you want to hear when a problem arises, but you never see any action taken. I characterize this as lying. So, my opinion of them is that they are liars who undeservingly take your money. They say on their website that any request to ship an item made by 4PM Eastern will ship out that same day. My last package took a week to leave their building and they gave me the run-around every time I contacted customer service to get them to do something about it. No manager ever called me; no offer to make things right was made. I thought I was paying for them to do the job correctly and reliably, but it appears that I was paying a bunch of inept fools. They didn't even give me the right tracking number. Oh, well. You live and learn. Don't make the same mistake as I did. Find another service. There are others out there. They can't possibly be as bad as bongous.

Priority overnight
Takes 5 days with no one to help. Talked to 10 different representatives all from other countries some with chickens in the background. Been hung up on 5 times. Never again. I could have driven to Atlanta 10 times in the time it took to get this package

I would never recommend FedEx to anyone who actually wants to receive their parcels on time. Horrible customer service! 3 customer service agents told me 3 different things about the delivery of my order. On top of it, in this day and age, they would much rather return a parcel than actually call the customer and deliver. I was told that FedEx delivery agents are not equipped to call the customer and attempt the delivery! Are you kidding me? It is 2022, and this is what they have to say? Such an inefficient way of working, which also results in absolutely horrible customer service.

There needs to be a negative rating, 1 star is entirely too high! This is the worst delivery company in the history of the planet! The pony express is faster and more reliable! The USPS is faster and more reliable, now thats bad! Fedex blows, avoid at all cost, I have gone as far as to stop buying from some of my favorite online retailers because they only offer fedex shipping. WhT else can I say, FedEx sucks beyond belief, go out of business already and do us all a favor!

My company sent me a package from Dallas to Houston and after 5 days it still has not been delivered. The Post Office is better. They told me it would be delivered yesterday and they never came and then they told me delivery would be today. Same story, they don't know what they are doing and you cannot find anyone on the phone. I think UPS or the Post office offers much better service.

FedEx Failed to deliver my package as committed. I was paid $60 for delivery. They delivered after 25 hours. I called so many times to customer care they said driver left early we will send by afternoon. I called 4 times till afternoon 2:30PM each time they informed me we are trying. At last around 6PM I got a call and informed weather delays. Don't know from morning to evening 6PM no one informed me this. Just to avoid refund they said weather delays. I also checked local weather at destination there are no signs of weather issue. I asked for bill adjustment even that also refused.

My package was supposed to be here dec 26. It's now jan 9. I live in Alabama. My package has flown from Georgia to Mississippi back to Georgia where it has been checked in 3 times since dec 28. Checked in 3 times. 3 times. Customer service is as useful as a used hubcap. This company should shut down. I could've driven to PA to pick it up myself if this crap was going to happen. I might as well cancel my order at this point bc it was gift for someone else. Ridiculous stupid useless company