website thubmnail of FedEx
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Maryland
1 review
0 helpful votes
Follow Nora C.
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FedEx is the worse. Their tracking information is never right, packages are always lost. I tried setting up an account with FedEx Delivery Manager to send my packages to a new by FedEx location and you cannot even create an account. I have talked to their support team several times to correct the issue and it was never corrected. I have spend hours trying to set up an account and never could. It is a shame that anyone sending packages uses FedEx because it is extremely frustrating to their customers. I am not sure how they even stay in business!

Date of experience: July 28, 2022
Washington
1 review
0 helpful votes
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Liars
June 5, 2022

All the positive reviews are lying. They must be FedEx employees. Never on time. They do not return calls. When you get them on the phone, more lies. They lost a package of mine for two weeks. Two weeks! The next time I order something and I find out it's being sent FedEx I will cancel my order and do business elsewhere. This is the last time I put up with their BS. Never again. I selected four stars because I could not select 0 stars. Hopefully this will get posted in positive reviews and people will hear the truth. Never use FedEx. My current delivery was supposed to be the 4th of June. That was put back to the 5th. Now they are saying the delivery is delayed again and they have no idea when it will be delivered.

Date of experience: June 5, 2022
Illinois
1 review
0 helpful votes
Follow Gregory M.
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You would think that once your package got in the delivery truck they would be delivered. Not at Fedex in Rockford, IL. They get in the truck 11/01/2021 and are delivered 11/04/2021. The end of taped closed after Fedex tore it open. I have told all my suppliers I will not use them if they use Fedex.

Date of experience: December 19, 2021
Florida
2 reviews
0 helpful votes
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Never Gets it Right
January 29, 2024

I order a lot on line and sometimes it is shipped FedEx. I have lived in the same home for eight years and not once has this company delivered to my home. It either goes to a neighbor or I never see it at all. I have contacted them more than five times and even sent pictures of my home to no avail. In the future if someone ships via FedEx I will cancel the order.

Date of experience: January 29, 2024
South Carolina
1 review
0 helpful votes
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Worst
January 25, 2023

Morons, absolute apes. Swear they use avocados for navigation and peanuts for brains. Lazy and inconsiderate. Just go to ups. Yes they are rough on packages but at least it'll get there on time or at all. Seriously these guys are stupid

Date of experience: January 25, 2023
Washington
1 review
1 helpful vote
Follow Stacy C.
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Poor customer service
April 26, 2021

These drivers appear to be incapable of delivering a package to the correct address. This has happened multiple times. And the company will not do anything to help us get the package. Horrible service!

Date of experience: April 26, 2021
California
1 review
0 helpful votes
Follow Greg F.
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Tracking Failure
September 30, 2021

I ordered a drone that shipped from the west coast to the east coast. The package was picked up by Fedex on Friday and moved less than a mile to a facility on Saturday. I was given a original shipping date of Thursday... they updated it to come in early on Monday. With no motion or delivery I called and they told me "no no its coming in Thursday not Monday". With no motion on Tuesday I called again and was told "Its coming in Wednesday". Still with no motion I called Wednesday and was then told "It was in town and will be delivered Thursday morning". It being Thursday afternoon I called again and was told it will be next Tuesday and "We have had an influx of shipments and we are very sorry and as you can see its moving now" It took a week to get scanned at the same facility. I could have walked it home at this rate. I think they lost my package and are buying time to find it or find some excuse to the loss...

Date of experience: September 30, 2021
Florida
1 review
0 helpful votes
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HORRIBLE BUSINESS!
February 22, 2021

HORRIBLE BUSINESS! Do not let anyone ship important medications with FedEx! They do nothing but, promote the pain and suffering of others causing a snow ball effect that in the end effects everyone. After spending thousands of dollars this past year on next day shipping charges with this company they continuously cause delays for no good reason! Customer service is absolutely useless and does nothing but, cause more problems! UPS used to be the worst but, they seem to be the only capable carrier anymore other than Amazon. I'm looking for legal advice at this time as they have caused a great deal of damage at this point. When you call a company and reach the other side of the globe that should be the first clue that something's wrong with the company.

Date of experience: February 22, 2021
Louisiana
2 reviews
11 helpful votes
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More fedex problems
November 26, 2021

Simply put if you want to make a purchase and not receive it, have it shipped by FedEx this is the most incompetent company in the USA. I dare a rep from FedEx contact me about the continuing issues with this ignorant company I would love an in person. Meeting with them but as we all know it would never happen and they could care less. Look at the photo the photo is whT I received after waiting another entire day for a delivery that was supposed to arrive 3 days ago.

Date of experience: November 26, 2021
Texas
3 reviews
4 helpful votes
Follow Ted Z.
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Lying f**ks
May 10, 2023

Tracked and waited for a replacement credit card sent Express FedEx and it was to arrive by noon. At 1 pm, I tracked it again and the site said delivery had been attempted at 12:01 pm, but no one was available to sign for it. I had been sitting in my living room with a view of the front door's window. There was no knock on the door. There was no doorbell ring. No door tag was left. The driver f-ed up and lied to his company. FedEx blows and I'll NEVER use such an incompetent, lying company for ANY of my shipments.

Date of experience: May 10, 2023
Florida
1 review
0 helpful votes
Follow Jeffrey T.
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FedEx is not responsible for any packages that they do not deliver or deliver incorrectly.
When you call to find out where your package was left, they simply refer you to the sender instead of asking the driver or checking the driver's GPS in order to find out where he might have mistakenly left the parcel.
This makes it far too easy for drivers to simply leave packages wherever they feel like in order to complete deliveries and get finished for the day. I understand that the drivers are probably pushed beyond reasonable limits which probably accounts for FedEx's unusual amount of undelivered or incorrectly delivered packages, but that is no excuse for the company's lack of consideration or responsibility.

Date of experience: June 20, 2020
New York
1 review
13 helpful votes
Follow Ranelle L.
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I live in rural northern New York. FedEx sucks up here! My packages NEVER are here/delivered when the tracking says. Add 3-5days when it says it "out for delivery" then you'll get your stuff unless they deliver it 2 doors down from you which is not unusual. UPS & USPS ALWAYS get it here on time. Not sure what's FedEx's deal in the northeast but they need to figure it out!
Here we go again! My package was out for delivery this morning & now it's delayed! How does that happen? We've barely had any snow! UPS & USPS gets here no problem!

Date of experience: February 28, 2020
New York
1 review
0 helpful votes
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Three cars are behind both trucks blocking traffic not cool. They should be retrained on how to do their job safe and respectful to other drivers on the road and people that are living on that street.

Date of experience: February 13, 2022
Illinois
1 review
0 helpful votes
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Awful
February 15, 2022

For the second time in 2 weeks FedEx has missed delivery dates and can't supply any information on the deliveries. Last week the gift I ordered for a birthday was delivered 4 days after the date I needed it. This week they missed a delivery meant for Monday and as of today (Tuesday) they can't provide any information on an expected delivery date or where the package is. I will do everything my power to never have FedEx deliver a package for me. They are completely useless

Date of experience: February 15, 2022
California
1 review
0 helpful votes
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I would give FedEx no stars if possible
February 24, 2022

NEVER use FedEx for international shipping! I paid $164 to ship a gift to a safari guide in Kenya. The FedEx agent never told me that I needed to file a commercial invoice for the box. Without the invoice, the box was held at customs. Even though I opened a FedEx account, provided a commercial invoice and called Fedex every couple of days to follow up on the status, Fedex deemed the package "abandoned". They will neither deliver it nor return it to me. Then they billed me $192 in duties for a box they won't deliver and I had to fight with them delete the charges. The customer service agents are nice but useless.

Date of experience: February 24, 2022
New York
1 review
0 helpful votes
Follow Nusret Q.
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I trusted fedex and send my important documents through them and they lost it.Their customer service is horrible and they were of no help even the supervisor Aliana was giving me wrong information. I am disheartened by their service and will never trust them again.It will take me months to collect my documents from their origin again.WHAT A SHAME

Date of experience: May 17, 2023
GB
1 review
1 helpful vote
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Never use FedEx
December 21, 2021

Absolutely apooling, tracking says that package was delivered and signed for by me - untrue. Than delivery was apparently refused by me, despite me calling over and over to re-arrange. This costed me so much stress. So many days staying in, when I arranged to have the package delivered. Messing with people's lives. Disgusting. I will never use them again.

Date of experience: December 21, 2021
Utah
1 review
2 helpful votes
Follow michael K.
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Packages are consistently late if not lost, customer service is a joke. I will never use fedex again. I swear everytime i order something, its either late or lost. I'm sure all the vaccines the us government is missing are on fedex trucks somewhere. Don't call fedex customer service uncle sam. They have no idea where your vaccine is

Date of experience: March 19, 2021
Ohio
1 review
0 helpful votes
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Poor Service
July 31, 2021

I had an order that I placed on a Tuesday. It was supposed to take 2 days to get to my house. It is now Saturday and I still have yet to receive my package. The site continues to change the delivery date as each day passes and I can't even drive to the warehouse to pick it up myself. When I called they said my package wouldn't arrive for another week. Then they said it should be there the next day. It's been two days since I called and it's still not here so I don't know what to believe. Just wish they'd get their dates right so I knew when my package would arrive instead of anticipating it never showing up.

Date of experience: July 31, 2021
GB
1 review
0 helpful votes
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FEDEX UK lost my parcel
February 12, 2023

I ordered a pair of Nike Jordan trainers to arrive for Christmas for my partner costing £230 and FEDEX UK lost the parcel. And to top it off they are only going to give me £80 compensation claim. They've had my bank details 10 days now and still no sign of their lousy excuse for compensation. Not happy at all!

Date of experience: February 12, 2023

Overview

The reviews indicate a predominantly negative perception of the company's reputation, particularly regarding its delivery services. Customers frequently express frustration over significant delays, misdelivery of packages, and inadequate customer support, often describing the service as unreliable and unresponsive. Positive aspects are notably absent, with many reviewers highlighting a lack of accountability and poor communication from the company. This consistent pattern of dissatisfaction suggests a need for FedEx to address operational inefficiencies and enhance customer service practices to restore trust and improve overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,528
value
1,323
shipping
1,472
returns
940
quality
1,219
+604