website thubmnail of Fetch Rewards
How would you rate Fetch Rewards?
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Tennessee
2 reviews
8 helpful votes
Follow Franklin D.
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Fetch use to be a decent app but (NOT) anymore! It's a (waste of time)! When your tracking for a reward they don't even calculate the correct total for the items that you purchased. Colgate 360 toothbrush refill with the handle 9.97 + Colgate max fresh toothpaste 3.96 = 13.93 plus taxes. (Their) calculation is 7.92 towards that 14.00 offer (which should be.07 to complete the offer) and their calculation for spending 8.00 is you still need.08(which should be completed and 5.93 over) what a fluffing joke! You submit a ticket and they still do NOT correct the problem! What is the fluffing problem Fetch Rewards? Have you lost your mind? It also takes (FOREVER) to get enough points to cash out for a gift card! They don't even offer PayPal as a pay option!

Date of experience: November 16, 2023
New Jersey
1 review
9 helpful votes
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Fetch advertisement to use Chewy
April 25, 2023

I tried to submit info from Chewy but Chewy didn't give a receipt. If you purchase items for total amount over $50 you would receive 5000 points. I spent over $86. Submitted all the info that Chewy gave me but only received 25 points. Made attempts to explain the problem but informed to contact another section of Fetch. Way to much of a hassle. Very poor with there promotions.

Date of experience: April 25, 2023
New Mexico
1 review
12 helpful votes
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I purchased Scott towels, which had a 10 point per dollar bonus. I spent $156.58 so I should have received 1565 point but was given 271 point. I contacted Help several times and they obviously can't do math. They assured me the amount was correct. "Fuzzy Math"

Date of experience: June 29, 2023
New Hampshire
1 review
8 helpful votes
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Poor customer service
August 19, 2023

I had 2,000 bonus missing from a receipt in past 2 weeks. I sent a request to reconsider and provided all the info including the date and that it was over 3 days old. They wrote back saying they wanted to help resolve and would I provide the same info again. I searched for 30 minutes to find and send a copy of the original receipt that showed the exact same info I already told them. They immediately responded that it was over 3 days old and rejected my request. I'm wondering if it was a person that did not really read my original inquiry or dumb AI. Either way they did not need to waste my time with a needless request. And, frankly, this site requires a lot on time and energy for minimal return.

Date of experience: August 19, 2023
Mississippi
1 review
15 helpful votes
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Beginning of May 2023 I tried to cash in a digital visa card. It didn't work. Karma is coming towards them. Don't waste your time here. They are very articulate and friendly in an email but never solve a problem. I gave one star as a rating. Unfortunately it is impossible to give zero stars.

Date of experience: May 9, 2023
Georgia
1 review
13 helpful votes
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Rewards Removed
December 5, 2022

I've been a member for 17 months. Now that I am nearing 50,000 points they remove all options to spend my rewards on except the T shirts that say "Fetch" on them. Really feel that is unfair. Not a happy camper.

Date of experience: December 5, 2022
Texas
1 review
15 helpful votes
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Rewards
January 11, 2023

I was not informed that I would lose my points if I did not use it in a certain time I will not be recommending this to anyone else ever they don't even deserve one store. I work very hard but my point and then you took them without even communicating with me. There's no way to speak with you guys, so I'm gonna let the Public know not to download your app

Date of experience: January 11, 2023
Michigan
1 review
7 helpful votes
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I'm done.
March 16, 2023

This was great at first. We would save until 50,000 to get an Amazon card a couple times a year. Now that we saved, it requires alot more points. Scrolled and most everything is higher points now. NOPE. I'm out.

Date of experience: March 16, 2023
California
1 review
3 helpful votes
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Completely useless app, that collects your data. You get only 25 points per receipt scanned and you need 13,000 points for a $10 gift card ($10 is the lowest redemption amount for the first time). So you're getting 2 cents per receipt, it's a complete joke. This app is clearly not rewards for scanning receipt scanning, it gives higher points for installing apps and games they recommended. These apps and games are again scams themselves and are there to only collect your personal information. Please stay away, not worth your time.

Extremely disappointed that a couple of youtubers I trust took Fetch's sponsorship and advertised this garbage app

Date of experience: December 31, 2023
Wisconsin
1 review
0 helpful votes
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Fetch steals
March 1, 2024

Was a good app no reason stole my pionts on a gift card declined it then tried again declined my gift card then stole all the remaining pionts out of my account told me I violated some policies no explanation at all if I could give a zero I would

Date of experience: March 1, 2024

Overview

Fetch Rewards has a rating of 1.2 stars from 100 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fetch Rewards most frequently mention gift card, customer service and enough points. Fetch Rewards ranks 191st among Grocery sites.

service
57
value
56
shipping
29
returns
28
quality
44