Finish Line

Do not order online I was sent some old dirty shoes that was supposed to be new also the box was torn up

Finishline is the worst place to buy shoes online ever! It doesn't make since that the website gets jammed every time I fill out for a raffle or when I check my results! If you don't know someone at the store you will never get any NEW RELEASES! I work hard for my money and I'm not paying $600 for a pair of $200 shoes! The worst part about it is FINISHLINE CORPORATE WILL NEVER REACH OUT TO ANSWER YOUR CONCERNS BECAUSE THEY ARE IN ON THE BULLS@#T AS WELL! THIS WORLD IS FU@$ED UP! IF you have a child that gets good grades and is responsible and respectful and their only request is a pair of new releases shoes from finish line you have to tell him or her no! They created these WEB BOTS THAT BUYS UP SHOES IN A MATTER OF SECONDS! Hard work means nothing and you will never have a fair shot! ZERO STARS I HATE THIS STUPID WEBSITE! REAL shoe heads buy shoes for the love of buying shoes not to resale shoes! EVERYBODY KNOW FINISHLINE IS IN BED WITH GOAT, STOCKX, AND ALL RESELL SITES! THE WORLD IS FU@%ED UP ENOUGH AS IS IT AND NOW HONEST HARD WORKING PEOPLE WILL HAVE TO WORK EVEN HARDER TO GET WHAT THEY WANT aka THE MARKED UP PRICES! IN CLOSING (F@%K FINISHLINE)!

Where do I even start?! This has been a nightmare! First of all I ordered 4 pairs of shoes on finishline.com on August 11th. Well, they were all split up and shipped on 3 different days, no biggy. When one of the packages arrived on the 19th (fairly fast shipping, I know) There was only ONE SANDAL! (For my two year old) Wth. So, I called customer service and was understanding about it and asked for next day air. *Next day, a sandal comes in the mail in adult size. FAIL. SO, call customer service AGAIN to get this fixed... Expect the right sandal the next day and nothing comes. I call customer service the following day to figure out what the heck is going on and they give me a tracking number and tell me that's her sandal and to disregard the tracking number that UPS sent me in my email. Also told me the sandal would be here by the end of the day. Here I am at 5:45 at night. No sandal talking to customer service again because they have that sandal being shipped to FL where the other sandal came from :( I LIVE IN OHIO. They gave me a tracking number for my return label for the big "oopsy" sandal. Oh damn it anyway. They asked if I would just take a refund.

Shoes are very clean and very comfortable. Very satisfied with Finish Line. I will recommend this store to my friends.

Ordered a pair of slides and on 3 different occasions was told they were shipped. 3 weeks later they still are not shipped and only partial refund

I ordered a pair of hiking boots as a Christmas gift, there was a week before Christmas and the site guanteed that it would ship by the 23rd as of Dec 18th. On Dec 21st, I received an email saying my order had been canceled. I did not cancel the order. The website had already charged me for 100$ shoes, and the email they sent to cancel my order says a refund would be made in SEVEN BUSINESS DAYS. I proceeded to call the customer service line, where an automated voice told me that they were overly busy with customer calls and would not be accepting more calls. On a customer service line, you're not servicing anymore customers... The next automated voice comes on to tell me that my account had not been charged since my order was canceled. My account has been charged. I called customer service repeatedly and finally got on a wait list so I can wait 120+ mins for a representative. Have yall cracked your skull open? This is completely unprofessional, and as a first time customer, I'm so upset and disgusted that I absolutely will not be returning to purchase anything else from these scam artists. If you can't service your customers properly you need to close the business, as customers are the only reason you stay in business and to be told you all are to busy to refund or even talk to your customers about a mistake on your end is 100% unacceptable. I recommend to anyone thinking about buying from the finishline site to find a new shoe store.

Ordered a pair of air max I been really wanting and one came with damage. No more Finish Line! Order # *******285

Very unprofessional and not dependable.I would prefer not ever using this website again and would rather go into a store or order from footlocker