Finish Line

I went to the finish line today and I must admit that I had a bad experience. The customer service was poor, so I remember coming in one day and it was a young man that worked there. I heard people call him Big E! He was nice and went over and beyond. They need to hire more people like him.

If you have item that are online and the size and you put them in your cart order them the last day of the month then wait 6 days later after ordering to inform people you remove them from the cart then say I gotta wait 5-7 business days to get refunded but you quickly took that money out my cart when I ordered three things. This place is the worst and I will never order from this fake place again glad the stores closed down the worst sneaker store ever

I have tried numerous times to give my business to finish line. I only purchase shoes when exclusive drops come out like Jordan's and yeezy's. Even if you've never purchased shoes from footlocker, Footaction or champs you can enter the raffle. Finish line blocks you out, this was never the case in the past. Good luck I'll continue to purchase from the competitors.

I don't even want to give finishline.com 1 star! I am completely disappointed with everything they have done! First, they send me the wrong shoes, so I spent about 100 dollars for a gift that my boyfriend still hasn't received. I ordered them "Rushed," 5 days before Christmas, and the shoes we received came late. I now understand that paying the extra $20 for the delivery is a sham, even though it is advertised all over their webpage. It is now the 4th, and I'm still fighting with finish line. They said they would send me out a return label for these cheap shoes that I didn't order, that were sent to my boyfriend, and send his correct shoes to him. However, I have seen NOTHING. I want my money back, but I can't get in contact with these people ever since my first call to inform them of their huge mistake! Terrible service; I vow to never shop there again.

I placed an order on Sunday night at 11 pm but the wrong color was selected. I called immediately and the company was closed, I called at 8 am when the company opened and spoke with a supervisor who said she would request a cancellation since she could not change the color. I called back the following day and was told after a tracking # is assigned they could not do anything. When I called the first day, a tracking number had not been assigned, in fact, the order had not been processed. A tracking number was not assigned until 5 hours after the call was placed. I have emails to prove it. I will never order from this company again, I mean ever again. I am turning this in to the better busines bureau as well. There is nothing on their site that says anything about this.

I am absolutely disgusted with Finish Line. Never order from them! Can't get ahold of anyone for hours. Ordered $75 shoes for Xmas for my son they never came… called customer service and waited two hours to get ahold of someone. Said they would resend and never got them. It's been 18 days! My son is still waiting on his gift! They had no problem charging me though. I would never recommend ordering or shopping at their store. AWFUL