Finish Line

I tried to order 3 times from their website and was canceled by them because the shipping address did not match the credit card I used. I call their customer service and they were no better than the website...am not sure what kind of customer service they have but they do not know what they are doing... nit to mention that their prices are about 15% higher than other places on the web. I waisted almost 4 hours just to place an order just to find out that it did not go through...very incompetent staff and customer service. NEVER AGAIN! Shop else where don't waist your time... terrible service...

I brought a shoes which I really needed for an occasion. They had trouble with deliver and just kept the item in local usps for 1 day and returned to sender. Then the next day, they refund the money.

They did even tried a bid to accommodate or to do their best I receive the item. They had my email and phone number. At least just give me a little call or send an email to ask me for an updated address or to inform the item is in the local area for pickup.

Their excuse is that I need to track the item. I did track the items. The only thing I see is that they returned the item due to incorrect address. I was hope they contact me for an update address. But nothing. They just refund it. Don't make a decision for me. Call the costumer and inform what's is going on and ask how to proceed.

Plus give more time to pick up the item and not only 1 day. Call or send email to inform the item is ready to pick up. Why been so lazy to do a proper costumer services? So upset and disappointed!

I ordered shoes for my son and about a week later I get a email saying they canceled my order. I called the next morning and talked to a guy who told me they no longer have my sons shoe size. What a bunch of bull $#*! knowing I ordered something and it take them a week later to let me know they don't have his size?! I will never shop with finish line again!

I ordered a pair of shoes they shipped the wrong size and color. I tried to return them at the mall they said I was in able to. So I was able to mail them back. The customer service rep asked if I wanted a refund or exchange I said refund. She said it would take 5-7 days. Didn't receive anything. Called back an additional 4 times. Each call the rep said 5-7 days. I felt like they were giving me the run around. Called PayPal, disputed it. My money was back in my account the next day.

Shoes arrived dirty and then afterwards when I requested a replacement the replacement arrived with even more stains. Customer service was very unhelpful and I tried to refund them but they said they would not pay for shipping then so I would get $106 back for what I paid $116 for and so I said a replacement would do then. Come to find out now my replacement is cancelled and since the shoes are now worth only $99 they will only refund me $99.

Missing order of running shoes. I called them and they could see my order but didn't know why it hadn't been sent to me. They then reimbursed me but deducted $10. Would never buy from them again and would not recommend to anybody, too many problems.

I order a pair of kid female Jordan 25 days ago, up to now I haven't received my kids sneakers. Whenever I call they give me excuses. Saying the post office said the order got delayed, two days past, I call another excuse again it got missing from the post office. I need my refund, you need to fill out a complaint form. I fill it out been 2 weeks i haven't received my money. I work hard for my money, I didn't get it illegally. I labor for it, if you guys can't give my money back, I will continue to leave negativity review. I regret ordering from Finishline.

Purchased a Jordan retro 9 from finish line on September 22nd because I could not find the size any where else and It was a birthday present for my daughter. After reviewing all the negative reviews I immediately called to cancel the order and informed the representative why. I was assured it would take 48 hours. I could not believe it but that same evening I received an email indicating it was in the mail. I was still apprehensive but continued to track the package. I was overjoyed that the package was delivered on my daughter's b'day and she was extremely happy. I would definitely shop here in the future.

This company need to hire good people to handle customer complaints.I bought a sneaker for my son and pay for ups shipping, I was shipped with ups but end up in local post office.the post office some how misplaced my package.I spoke to finish line customer service and was promised to get a replacement with 2days shipping.when I called next day to verify if package was shipped, It was not and they telling me to go pick up my package at post office.after I explained in plain english that the package is lost by post office.I ask to speak to a manager but was not allowed to speak to manager...I wont be buying nothing here again.they should start the star count from zero not 1 so i can give them zero instead of 1 star