Fitment Industries has a rating of 3.4 stars from 951 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fitment Industries most frequently mention customer service, wheels tires, and youtube channel. Fitment Industries ranks 5th among Tires sites.
I literally get all of my Information from this company on YouTube. It could be camber kit, your suspensions, tire stretch, wheel fitment. They give out some really good advice. I would have ordered my wheels from them but, I don't believe they custom make rims
I hate this company,never,ever try order wheels and tires from this company, they start lying from day 1 to media i looking for azara wheels, the sails person told me yes we have in stocks told him ok i buy it,next morning he told me, sorry we don't have it but we can backorder ok i pays full amount money and start waiting, after 3 month waiting i call them back,tjey told me, great news we have your wheels, we need inspect, and send to you it fake a week, ok im start waiting again after 2 weeks i call them back, we sorry but you need go back and waits wait 5 month and nothing.customer service is terrible,finaly i cancelled my order, call to mr wheels company, this guys great, they delivered my wheels and tires in one month,again never try fitment industry.
My wheels arrived damaged with scratches, blotched ceramic coating with missing wheel weights and the lug nut socket to install or remove. I immediately emailed pictures to customer service. After two days of waiting for them to respond, I got an email response asking me what I they think they should be compensate me for the damage. That not making much sense, I called them again and they said they were too busy with other customers and that I just needed to respond to their email. Long story short they wanted to credit me $200 for $3600 wheels. My local body shop quoted me $1300 to fix. Customer service is atrocious. It may be an anomaly, but is it worth taking the chance!?!? Do not spend one dollar with this company. Highly recommend looking elsewhere there are many other reputable companies available.
Just a completely honest review
Products used:
N/A
* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I ordered some Shift Piston wheels from Fitment Industries earlier this year. They were on back order, and took almost 3 months to arrive to me. They looked great upon arrival and installation back in April. Now, only 3 months later, I've noticed the clear coat is peeling on the wheels and I don't use anything but soap and water to clean them, weekly, like I do all of our vehicles. This should be covered under some type of warranty. I submitted a warranty claim to FI and they supposedly send it to the manufacturer. Their response is that the manufacturer declined my request because of inconsistent cleaning practices. Fitment Industries says they can't do anything about it. I'm going to fight both companies on this tooth and nail, but I highly recommend going elsewhere for your wheels and tires.
* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
William - We completely understand your frustration given the clearcoat peeling on those wheels. However, we also do not physically manufacturer those wheels. With that being the case, we are obligated to go back to the manufacturer responsible for making those wheels, as that would possibly be a manufacturer defect. It would be on that manufacturer to properly resolve those issues. Ultimately, what's most important to us is your happiness as a customer of ours, and we're willing to take these situations on a case by case basis. That being said, if we can do anything further to provide some assistance on this, please reach back out to our customer service team and they'll help however they can. Thank you
I bought a set of rims and tires, neither on back order, about 17 days ago now. They have sent no updates and tracking info, I have no idea where my 1600 dollars worth of stuff is and when I emailed for help they said it would ship 24-48 hours after they sent the email and then it would take another 24-48 hours to get a tracking number, that's terrible. What makes it worse, it's been about 4 days total after I got that email from their "support team" and still nothing, will not be spending money here again.
* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
William, this doesn't sound normal, we're so sorry you've been experiencing this. We'd love to have leadership dig into this for you and get this handled immediately. Please call or email in with "ATTN Collin" in the subject line and we'll ensure it's taken care of!
Purchased wheels from their website, entered vehicle information, selected wheels, answered more detailed questions about my vehicle, finished transaction. Wheels do not fit. They want $400 to return because I didn't physically call and speak to somebody to verify fitment.
* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Craig - We're very sorry to hear about the issues you're having with your order. While our website is a good guide for fitment, the website can't guarantee anything will fit your specific vehicle due to the many different types of modifications people do to their vehicle causing items to fit differently. All of these options are added to our gallery which is what our suggestions are based upon. However, we'd be happy to look into this situation and see what we can do for you! Feel free to email in with "ATTN: Claire" in the subject line and we'd be happy to take a peek!
There were scratches on the lips barely any protection at all around the wheel. But after a good talk in customer service they were kind enough to reimburse some money for the wheels. Besides that I'd still buy products from them! (Only if they have more secured packaging)
Alex - We do apologize for this matter as we do strive to provide a quality buying experience throughout our orders. We'll be reaching out to see how we can assist. Thank you!
It was a good experience, even though there was a mix up but customer service helped me get everything straight. Got my wheels and well i highly recommended fitment industries for anything having to do with your ride.
Thanks for the feedback, Jose!
Wheels came shipped in really thick plastic and cardboard. Didn't see any imperfections from shipment or otherwise. Will do business here again. The guys and gals at fitment industries provide excellent customer service and ensuring your purchase has what it needs prior to being shipped out.
Thanks for the feedback, Jeffrey!
Awesome product, great price and fast shipping. Excellent communication ( text messages and email). Just everything about this company is awesome. Highly recommend them without hesitation. Looking forward to my next purchase. Thank you.
Heard great things about them. And super super happy with my experience with them.
Reviews and the fact that they have a gallery showing what the different wheels look like and what's required for my car.
We're happy to hear that! Thanks for the feedback, Gary!
Very good customer service. They will help all your needs as into wheels, tires, fitment etc. They explain everything to u nicely and polite. Awesome company. Definitely coming back to buy more stuffs.
Awesome. All the techs help u with everything that u want to customize and how u want ur build to be. Keep up the good work.
One of the most popular site and very good reviews. So I try it out and I'm very happy I did.
Wanted to get new rims and tires for my car. Enkei rims are really nice.
Wheels and accessories came within a week of ordering. Everything I ordered was delivered in great condition. For certain parts I would order from them again in the future. Thank you Fitment Industries.
Thanks for the feedback, Bakir!
They always have awesome designs, giveaways, all the products, and the best customer service. If you're considering buying any wheels, tires, or suspension Fitment Industries is the place to buy from.
Dope $#*! designs
Austin - We are sorry the ambassador page is causing issues. It sounds like there may be some server error. Either way, we would be more than happy to help you out with this and will look into what is causing this. We will have a member of management reach out to you soon. Thank you!
I like the fact that they have a wide variety of wheels and tires to choose from. Mathew helped me out with any information I needed before purchase which was great. Response time was very quick in my opinion. Would recommend to any friend
Products used:
Wheels and tires
Angel - Thank you so much for the support and for allowing us to be part of your build!
Fitment Industries has great customer support with professional employees. Products they sell are of high quality, they provide fast shipping, tracking numbers, and updates on your purchase. Love doing business with them, will be returning to purchase more!
Marc, thanks for sharing! We are very proud of the level of service we provide and we're so happy you enjoyed it!
Site is very helpful in making sure everything is compatible & they have a ton of educational videos on YouTube as well. Wheel & tire packages are really convenient. Even once you purchase the wheels someone from fi will reach out to you to ask confirm all the items in your order and answer any questions you might have. Would definitely recommend!
Zach, we're always happy to help our fellow enthusiasts select the right set up. Thank you for your feedback!
Fitment industries is a great site if you're looking to buy wheels or other car accessories. They have a wide range of products and many pictures so you can see what different wheels look like on other cars.
Kameron, thank you for taking the time to leave feedback, we appreciate it!
Amazing, so many choices, honestly was hard to pick one. But found my set. And I love how you can get the tire packages with many choices to pick from as well. And best they come mounted and balanced ready to go. Came pretty fast I feel for custom wheels being made to order. Only waited 3 weeks if I'm not mistaken. Very pleased
Many choices, starting at decent rate
Seen them and thought those were the right ones for my car. When you know you know lol
We're happy to hear that! Thanks for the support, Timothy!
Fitment industries I've been following for a very long time and I love what they do for the car community and the scene over all. I'm looking forward to transforming my daily with their inventory soon hopefully
I love them!
I only have so much money available right now hahah
Thanks for the support, Jeff!
Had multiple issues and none were ever fixed or addressed. Company wanted me to fix there mistakes before helping in anyway. Don't use them and if you do I hope they get it all right out the gate or the issues will not be fixed. Good luck
* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Matthew - we're unsure what happened on your order specifically, but we're always happy to assist however we can. If we can still do so, please reach out to us by phone or email. Thank you!
Madison helped me out with everything from guiding me in the correct path to getting new rims and tires. This was my first time buying after market rims and she made it a breeze. I told her what kind of car that I have. The look and color that I was going for and she helped with finding out what would work with the clearance so that there was no rubbing or modification needed to the fenders.
Carter - Thank you so much for the kind words! We appreciate your feedback and your business!
Thes guys are awesome! I've bought apparel, tires, wheels, and suspension from them and they never disappointed me in customer service or in the quality of their products. Their shipping is very fast and have yet to miss a delivery date.
Jared, thank you for the kind words! We can't thank you enough for the support!
I'm glad I found fitment industries. Every other company quoted me 3-4 months delivery time and didn't have what I wanted in stock. Fitment industries quoted me about 2 weeks and it was on point! I actually ended up cancelling my order with a different company when I saw Fitment had what I wanted already at the warehouse and shipping was way quicker. I'm very pleased with the product thank you!
Thanks for the feedback, Cora! We appreciate it! Your car looks amazing!
I spent months looking at different sites, trying to pick out the best deal on the wheel I want from one site and tires from another. After all of the research, I realized that the extra $100-$200 spent on this set made up for itself in not having these mounted and balanced in town. Overall, very happy with my new setup and the time it took. My only gripe, they shipped on a 18-wheeler which could not make it into my neighborhood, so I had to pick them up myself a half mile away with my step dads truck. Not ideal
Convenience
These copper rims look dope
Thanks for the feedback, Jordan! We appreciate it!
I'll be blunt. Basically had two wheels get bent and cracked from a pot hole. Purchased from them before so figured why not be a repeat customer. THIS WAS A MISTAKE. As you can see in the pictures purchased two" chromium black wheels and this is the trash I was given. I get brake dust and even sun damage, but these are obviously two different colors labeled as the same. I brought it to there attention and I was told there was nothing they could due via the manufacturer as it was a "minor" color difference. LOL what a joke of a company. Due to them being installed while as I was out of town, they did nothing to back the crap product that they sold. I do car meets and anyone who is remotely into cars wouldn't find this acceptable. Very disappointed with both companies and I highly recommend taking your business elsewhere. You have been warned.
Tip for consumers:
Simply don't. Terrible to work with. Same robotic responses and they don't back anything that they sell.
Products used:
Didn't have a choice but to use them given I spent a ton on them and have to have a vehicle as I work for a living.
* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
John - There seems to be a disconnect as to why we were unable to return/swap the wheels. Many manufacturers tend to slightly change their color base or overall product each year and this seems to be a case that direct correlates with those yearly changes. We'd like to take another look at your order and offer a resolution asap. Could you please reach out to us at sales@fitmentindustries.com ATTN Jake so that we can take another look at your order? Thank you!
I sent in am email with a question regarding fitment of a particular model and size of wheels and I received a call just hours later. Dave assured me that he was a real person and not the scam callers wanting me to extend my vehicle warranty and thanked me for answering the call. He allowed me to explain my dilemma with the wheels and upon me being a first time customer and black friday around the corner, he helped me place the order for the wheels over the phone. I had found another website that had the same wheels at a cheaper price but it not being black Friday or cyber Monday yet I decided to wait, until this call assured me that I was getting probably the best deal I could. Even if not, I'd be getting my wheels before then and I have been waiting since April of this year for these deals.
Products used:
Automotive wheels
Fitment industries really have their head on straight with what they are talking about and selling. They have very educational videos on YouTube for beginners coming into the industry like myself. I am very satisfied with my visit and hoping the parts arrive soon!
Samuel, thank you for the kind words! Your support means so much to us.
Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
Rod - Seeing that the wheels arrived to you in this condition is very disheartening and certainly not normal. Additionally, hearing that you were treated by customer service in this matter is unacceptable and quite frankly not how we train our staff. We'd love the opportunity to correct this for you, feel free to reach out to us with "ATTN: Collin" in the subject line. Unfortunately we're unable to pull your contact info from the name provided. We look forward to working with you!