• Fitment Industries

Fitment Industries

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Overview

Fitment Industries has a rating of 3.4 stars from 951 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fitment Industries most frequently mention customer service, wheels tires, and youtube channel. Fitment Industries ranks 5th among Tires sites.

  • Service
    220
  • Value
    102
  • Shipping
    101
  • Quality
    501

This company responds to reviews on average within 18 days

Positive reviews (last 12 months): 45.5%
Positive
5
Neutral
0
Negative
6

Instant Feedback

11,751 reviews

144
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How would you rate Fitment Industries?
Top Positive Review

“Awsome company!”

Joshua K.
1/4/21

I literally get all of my Information from this company on YouTube. It could be camber kit, your suspensions, tire stretch, wheel fitment. They give out some really good advice. I would have ordered my wheels from them but, I don't believe they custom make rims

Top Critical Review

“Wheels and tires package”

ALEXANDER I.
9/24/24

I hate this company,never,ever try order wheels and tires from this company, they start lying from day 1 to media i looking for azara wheels, the sails person told me yes we have in stocks told him ok i buy it,next morning he told me, sorry we don't have it but we can backorder ok i pays full amount money and start waiting, after 3 month waiting i call them back,tjey told me, great news we have your wheels, we need inspect, and send to you it fake a week, ok im start waiting again after 2 weeks i call them back, we sorry but you need go back and waits wait 5 month and nothing.customer service is terrible,finaly i cancelled my order, call to mr wheels company, this guys great, they delivered my wheels and tires in one month,again never try fitment industry.

Reviews (951)

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Reviews that mention popular keywords

customer service (757) fitment industries (425) shopping experience (168) tire package (66)
Thumbnail of user walterc282
Florida
1 review
0 helpful votes
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October 30th, 2021

Spent the last two days looking for wheels & tires for our project car. Hats off to Nick O. For his knowledge and understanding of the look we were going for. He helped us turn hours into a few short minutes. Thanks again Nick.

Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the 5 stars, Walter!

Thumbnail of user ryang674
Pennsylvania
1 review
0 helpful votes
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March 19th, 2022
Verified purchase

Everything about the website I love! The many filters you can choose from to really narrow down your options. Most of all, the pictures of others cars allowed me to make my wheel selection easy. Im a visual person so the fact that I could see the wheels on a car was so awesome! They came in a very reasonable time and were packaged well! Would definitely recommend to all of my friends!

Reason I chose this business:

Better site layout and more options.

Reason I chose this product:

Loved the way they looked

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

We're happy to hear that! Thanks for the support, Ryan! We appreciate it!

Thumbnail of user vons10
Washington
1 review
0 helpful votes
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March 15th, 2022
Verified purchase

The whole process was made easy by the extensive amount of information on the website. I was able to view other customers set ups with my exact model car which helped me too make the right decision. The ordering prices and delivery were all seamless. Fitment industries will be my go to for all wheel and tire needs in the future.

Reason I chose this business:

The extensive amount of info on the website and helpful YouTube videos.

Reason I chose this product:

Wheels were what I had planned on buying and the combination with the tires at a decent price sold me.

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

We’re happy we could help out, Von! Thank you very much for your support!

Thumbnail of user anthonyr884
Michigan
1 review
5 helpful votes
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March 30th, 2021

Fitment's site identified the incorrect replacement size for my OEM struts. Three weeks and six emails later I not only don't have the correct struts, but I can't even get someone on their support team to even understand what the problem is with what was sent to me.
Poor information on their website.
Terrible customer service.
No accountability.

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Anthony - This does not sound like our company at all. We'd like to escalate this to our leadership team to look into this to make sure it's handled in an expedited fashion. Feel free to email in with "ATTN Claire" in the subject line. We'd love the opportunity to correct this for you!

Thumbnail of user joeb1705
New York
1 review
5 helpful votes
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January 22nd, 2021

OMG I am a 50 year old man trying to get a rim and tire package and the service after the first call was so bad. Quick to take my deposit bud dam when i needed to finish the order left on hold forever, transferred 4 times and hung up on 3 times and in the middle of it all put on hold because i spoke to some else and then told we no big deal i will get the credit... o well... really like you needed to say this to me? Its all good i will spend my $4000 else where.

Products used:
rim and 2 sets of tires

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Joe, this doesn't sound correct. Please shoot over an email with ATTN: Collin in the subject line and we'd be happy to make sure a member of leadership gets this handled for you! Thank you sir.

Thumbnail of user joshuap390
Florida
1 review
1 helpful vote
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October 4th, 2021

Because you'll have to jump through hoops to get them replaced... This company does not respect your time and have the most inconvenient and ridiculous return policy. One of the wheels in my package was cast wrong and had a wobble that was impossible to balance. Way too many hoops to jump through to get a replacement, which should come from Fitment Industries. Claiming "warranty" on a brand new wheel is just poor business and passing the buck. Fitment Industries policies are trash, I'll be finding my wheels elsewhere from now on.

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user joeym185
Joey M. – Fitment Industries Rep

Joshua- We are really sorry you received one wheel that had issues caused by the manufacturer, however, in a situation like this, we are obligated to warranty that wheel through said manufacturer. We know this can be frustrating, and we will be reaching out to make sure there is not more we can do to help in this situation. Thanks!

Thumbnail of user cameronc211
Arizona
1 review
0 helpful votes
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August 1st, 2021

This was my first time purchasing wheels & tires. I did feel timid & unsure about my purchase not knowing exactly what will fit on my car & how I would like them. Needless to say Dave an advisor reached out without even me calling in. Dave was incredible. He empowered me in my decisions yet informing me of the key information I needed to know. Thank you Dave for the service excellent job!

Service
Value
Shipping
Returns
Quality
Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Cameron - Thank you so much for the kind words and for allowing us to be apart of your build! We look forward to working on future projects with you!

Thumbnail of user jamesn1389
Illinois
1 review
0 helpful votes
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February 21st, 2022
Verified purchase

This was a confusing purchase to start. I found you on you tube and checked your site out. Awesome job! Every aspect is explained in detail and makes our selection job so much easier. Very excited, thank you.

Reason I chose this business:

The awesome website and treasure trove of info you provide.

Reason I chose this product:

You talked me into it!

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, James! We appreciate it!

Thumbnail of user nicholass314
California
1 review
0 helpful votes
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April 10th, 2020

Honestly, I shopped around a lot for my wheels, but decided on Fitment Industries. If you get the tires with the wheels you would be hard pressed to beat the price. The customer service is awesome! My wheels came in in perfect condition, mounted and balanced, & ready to go. If you have any questions about your fitment or anything with your setup you can get it answered by the professionals you're in contact with here, or even through some of there many YouTube videos.

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Nicholas, thank you for sharing! We're so happy we could make this a great experience!

Thumbnail of user evwyland
Virginia
1 review
0 helpful votes
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July 24th, 2023

I've been in the market for a new set of rims and tires for my 2014 Honda Accord Touring. I've looked at several online stores and local shops. No one came close to overall knowledge and customer service than Fitment Industries, period. My Fitment rep Anthony was extremely helpful and extremely knowledgeable in making sure he got everything right and exactly what I was looking for. I would highly recommend anyone that's in the market for wheels and tires, or suspension to visit Fitment Industries online, you won't be disappointed.

Products used:
Konig Oversteer 19in wheels
Falken 235/40/19 tires

Service
Value
Shipping
Returns
Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Eddie!

Thumbnail of user bryanb638
KR
1 review
0 helpful votes
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March 11th, 2022
Verified purchase

Response was quick. Orders were put out with the highest priority. Prices unmatched. Just overall out did yourselves. If only y'all had the wheels I wanted then I probably just would've gotten the whole set from y'all. I've been scouting since but was only able to pull the trigger recently. Again, thank you for y'all's business. Keep doing what y'all are doing!

Insane!

Reason I chose this business:

I watched y’all since 2019. Wasn’t able to get my dream car since 2021. Just a big fan of y’all’s videos. Please don’t stop putting them out.

Reason I chose this product:

Availability and Price.

Service
Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Bryan! We appreciate it!

Thumbnail of user calebs106
Louisiana
1 review
5 helpful votes
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May 19th, 2021

Fitment Industries messed up my order bad. They give you an option to put in the info for your car but don't use it. I ordered 4 rims, tpms, new lugs, and a tire care package, and guess what, When I got the rims only 2 rims had the correct lug pattern and did not receive any of the other little extras. Then they have the audacity to say that I can't get the 2 rims with the wrong lug patterns replaced. They are the definition of the word garbage, and I do not recommend purchasing their products.

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Caleb - That certainly is not the standard for how we handle situations such as yours. This should have already been handled! Please reach out with "ATTN Collin" in the subject line or give us a call and we'll make sure this is made right ASAP! Thank you for your time sir!

Thumbnail of user geralds335
New York
1 review
5 helpful votes
  • Send Message
March 11th, 2021
Verified purchase

I purchased a set of four tires (just tires - no wheels, no mounting, balancing or anything complicated) that were in stock. A week later my order still hasn't moved from "order being prepped". Emailed customer service, no response yet. I thought I would give these guys a try, but I'll be cancelling my order if I don't get a response by tomorrow. TireRack would have shipped already.

Tip for consumers:
Make sure you are not in a hurry. They take a long time to just process the order.

Products used:
Tires

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Gerald - We do apologize for the delays that you faced with your order as this was at the height of the pandemic which most likely would have created delays that you faced. This certainly was not intended and we do hope that this was resolved as we cannot seem to find your contact information. We would be more than happy to review this and feel free to reach out to us at wheels@fitmentindustries.com ATTN Jake. Thank you!

Thumbnail of user austynd
California
1 review
0 helpful votes
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March 5th, 2020

Amazing help all the way from figuring out fitment, to letting me know I had the option to get my package a few days earlier by getting it delivered to FedEx. Great company and great customer service.

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Austyn, thanks for the support! We're happy to help however we can!

Thumbnail of user danielt991
Texas
1 review
4 helpful votes
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August 26th, 2021

I placed a wheel and tire order to replace bent wheels. The website advertised that the order I had created was in stock (the website is awesome. Whoever built it did a wonderful job). I placed the order and did not receive notification until 1 week later that the wheel I ordered was not actually in stock. I proceed to receive several unhelpful emails and wait 3 months for the order to be shipped. Upon arrival, the tires fitment had mounted were out of balance. One of tires did not hold pressure and they told me it was not covered by warranty which means I get to buy a new replacement tire. Worst customer experience I've had in a long time.

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Daniel - We apologize for the backorder as well as the poor communication. We'd like to take a deeper dive into the issues on your order so that we can compensate for the tire issues. Could you please reach out to us at sales@fitmentindustries ATTN Jake so that we can get this situation sorted out? Thank you!

Thumbnail of user jp1239
North Carolina
1 review
0 helpful votes
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May 7th, 2022

Bought wheels and tires from Fitment industries. 2 of the wheels came damaged (from shipment, not from factory) they were able to get me options so move forward with a very fast response. And was able to accept a partial refund to cover any repair necessary for the cosmetic defect. Will definitely be doing business with them again.

Tip for consumers:
Great tires and wheels for the money

Products used:
Wheels and tires.

Service
Value
Shipping
Returns
Quality
Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

JP - We apologize that this matter occurred, to begin with, but it seems that there is possibly some other variable that may be restricting us from a larger refund. Regardless, we'd hope to get this resolved asap and we'll be forwarding this over to a member of our management team. We'll be in touch! Thank you.

Thumbnail of user guillermor81
New York
2 reviews
0 helpful votes
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January 29th, 2022
Verified purchase

Fitment industries confirmed fitment on several different emails and the valve stem (tucked deep in the wheel well) does not clear the base model (non performance pack) factory calipers. Have received no guidance from fitment as to what to do next.

Reason I chose this business:

Best quality customer service and product presentation.

Reason I chose this product:

Wanted something bold enough to stick out but subtle enough to fit in. Perfect balance.

Service
Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Guillermo!

Thumbnail of user kelseye55
Washington
1 review
0 helpful votes
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February 20th, 2022
Verified purchase

I liked all the options but it would be less time consuming if the wheels made in multiple colors were in one link, rather than having to see it 4-5 different times in the list, just in a different color. It was confusing when picking the tires because this order is for a 1999 Forester and the site didn't have the option. I had to choose an Impreza, but I know the set up will fit my Forester. I got my order and everything fits perfectly! The shipping experience was different… I had to make an appointment for drop off (between 8-1) and they operate in central time. My order was also 1 week late. Overall I'm happy with the products, but not as much with the process.

Reason I chose this business:

Recommended by several friends.

Reason I chose this product:

I like them.

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

We're very sorry for any confusions on your order, Kelsey! Please send us an email at wheels@fitmentindustries.com if you have any questions and we will be here to help!

Thumbnail of user jesseo50
Washington
1 review
0 helpful votes
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May 1st, 2020

Always receive my order in a timely manner and the customer service is awesome! They always answer whatever question you might have. And last, but not least, the products are great quality and at great prices!

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Jesse, thank you so much for the review! We're glad you had a great experience!

Thumbnail of user joyceu61
Florida
1 review
0 helpful votes
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March 26th, 2022
Verified purchase

Wheel prices went up from last month and the same wheel was $200 off as the one in a different offset and that one was in stock.

Update: Joey called me and walked me through the issues I was having just hours after my initial review and I can say he offered the best service I've ever had. 10 outta 10 will recommend FI for any wheel or suspension purchases from now on!

Reason I chose this business:

Widest selection

Reason I chose this product:

After looking for 2 months I finally decided

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Joyce - We apologize for the price changes as we ourselves have seen the cost of products rise quite drastically over the last year. This is, unfortunately, is in direct relation to material shortages along with the current state of the world and is out of our control. However, we do appreciate feedback and are happy to help however we can. We'll be reaching out privately to address this accordingly. Thank you.

Thumbnail of user dylant72
South Carolina
1 review
1 helpful vote
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February 3rd, 2021

Bought a wheel and tire package, mounted and balanced, plus tpms sensors, plus ceramic coating. 2 days after putting the wheels on I had issues with 3 of the sensors, then I noticed that one of the tires had been mounted backwards, then I found out they didn't even ceramic coat the wheels. I understand mistakes happen but that's more than 1 mistake on the same order. I thought I could spend the extra money to have them all ready to go when they arrived, but instead I had to go back and fix half of the issues myself. It was a bit disappointing. Rims and tires look nice though so there's that at least

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Shipping
Quality
Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Dylan, we're incredibly sorry to hear this happened! As enthusiasts ourselves it genuinely frustrates us to see that this happened to you. We are more than happy to ensure you are reimbursed appropriately for everything you had to go through. Please reach out and request Collin P., we would love the opportunity to make this right!

Thumbnail of user jasont819
Tennessee
1 review
0 helpful votes
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November 13th, 2020

Fitment industries has made my first online wheel buying experience awesome. The wheels and tires came extremely fast, with no damage to the items being shipped. They fit perfectly. I also had a t-shirt ordered and I messed up my address and it got returned. Well Derrick from the fitment team responded extremely fast and made everything right and got me another t-shirt on the way to my home. Couldn't ask for better customer service. Thanks Derrick!

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Jason - Those look awesome! We're so happy we could be a part of this and your build! Always feel free to reach out if you need anything!

Thumbnail of user luiss539
Georgia
1 review
0 helpful votes
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July 21st, 2022
Verified purchase

Ordered a set of wheels and came earlier than expected! Fitment Industries was very Communicative and let me know the process every step of the way even followed up to assure me that my parts got to their destination, and were correct.
Thank you very much and will definitely be referring you to other car peeps to check ya out!

Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

We're happy to hear that, Luis! Thanks for the support!

Thumbnail of user kaelw
Maryland
1 review
0 helpful votes
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March 17th, 2022
Verified purchase

Not only is the website easy to navigate, you can get a better idea of what will fit with the gallery. Something that blew me away was the customer service. Since I took a while to find the right fitment, they actually called me, to see if I needed help choosing the right parts. I will definitely continue to use Fitment Industries for my suspension and wheels in the future.

Reason I chose this business:

I came across an ad on Instagram, and this was the first site to actually show me what setups would fit on my specific vehicle, as opposed to me having to spend days, if not more, searching forums trying to find the right size wheels

Reason I chose this product:

They are a nice set of coilovers with a good level of adjustability for a fairly decent price.

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

We're happy to hear that! Thanks for the support, Kael!

Thumbnail of user josep313
Illinois
1 review
0 helpful votes
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March 27th, 2020

My order came in quick & customer service went above and beyond to ask me follow up questions regarding my order (I. E if i would like to pick up at a closer location, want any add-ons to my wheels etc)
Definitely 11/10 service, been about the vision 3 years strong!

Tip for consumers:
Ask questions regarding fitment, specs or anything in general. Always got answers to everything, & they’re pretty chill so they aren’t like intimidating or anything.

Products used:
F1R 18x8.5 + 42mm Wheels/Tire package
Federal SS595 235/40ZR18

Service
Value
Shipping
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Quality
Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Jose, thank you for sharing your awesome experience with us! We're always happy to assist however we can.

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From the business

Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.

Company Representative

Thumbnail of user clairew236
Claire W.
Typically responds within 18 days

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