• Fitment Industries

Fitment Industries

Write a Review

Overview

Fitment Industries has a rating of 3.4 stars from 951 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fitment Industries most frequently mention customer service, wheels tires, and youtube channel. Fitment Industries ranks 5th among Tires sites.

  • Service
    220
  • Value
    102
  • Shipping
    101
  • Quality
    501

This company responds to reviews on average within 18 days

Positive reviews (last 12 months): 45.5%
Positive
5
Neutral
0
Negative
6

Instant Feedback

11,751 reviews

144
See all photos
How would you rate Fitment Industries?
Top Positive Review

“Awsome company!”

Joshua K.
1/4/21

I literally get all of my Information from this company on YouTube. It could be camber kit, your suspensions, tire stretch, wheel fitment. They give out some really good advice. I would have ordered my wheels from them but, I don't believe they custom make rims

Top Critical Review

“Wheels and tires package”

ALEXANDER I.
9/24/24

I hate this company,never,ever try order wheels and tires from this company, they start lying from day 1 to media i looking for azara wheels, the sails person told me yes we have in stocks told him ok i buy it,next morning he told me, sorry we don't have it but we can backorder ok i pays full amount money and start waiting, after 3 month waiting i call them back,tjey told me, great news we have your wheels, we need inspect, and send to you it fake a week, ok im start waiting again after 2 weeks i call them back, we sorry but you need go back and waits wait 5 month and nothing.customer service is terrible,finaly i cancelled my order, call to mr wheels company, this guys great, they delivered my wheels and tires in one month,again never try fitment industry.

Reviews (951)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (757) fitment industries (425) shopping experience (168) tire package (66)
Thumbnail of user kristaw38
Texas
1 review
0 helpful votes
  • Send Message
March 27th, 2020

Zach was great! I have never ordered wheels before and wasn't sure about a lot of things. I placed my order apprehensively and immediately received an informative text providing me all the info I needed! I had a question and responded and again almost instant response. Best experience yet for me!

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Krista - The wheels look awesome, thank you for your feedback!

Thumbnail of user douglasg_29
Iowa
1 review
0 helpful votes
  • Send Message
November 8th, 2023

Emailed for help purchasing wheels & got a call almost instant. I spoke with (Anthony) & he walked me through step by step about fitment for my vehicle.
Awesome guy can't wait for the wheels to arrive.

Service
Value
Shipping
Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Thanks for the feedback, Doug!

Thumbnail of user justino73
Washington
1 review
0 helpful votes
  • Send Message
March 28th, 2020

Been watching Fitment Industries on YouTube for some time now and I figured it was time to support them with a t shirt purchase. The website was easy to navigate and the checkout was simple. They offer plenty of payment methods as well as free shipping. Great company and will continue to shop there.

Thumbnail of user jeffh778
North Carolina
1 review
0 helpful votes
  • Send Message
March 16th, 2020

Basically did my research on the website. Figured out what setups people were running similar to mine, found what I wanted and what would work. Got it ordered and next morning order was out for shipping!

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Jeff, thanks for sharing your experience! We're so glad it was a great one!

Thumbnail of user sherryg149
Florida
1 review
0 helpful votes
  • Send Message
March 8th, 2020

Every single employee I spoke to was very helpful. I had more than a hand-full of questions and every single one of them were answered promptly, with respect, with professionalism and accuracy. Zach, Michael, Beck, Christian, and Monica were all very helpful and kept me up to date on the preparation and shipping process of my items. Fitment Industries has the best customer service out there. I will definitely be buying again.

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Sherry, we are happy to help all of our customers out the entire way! Thank you for writing about your experience and your support!

Thumbnail of user ianw396
Maryland
0 reviews
0 helpful votes
  • Send Message
June 26th, 2022

I want to give a Hugh thumbs up to Joey in customer service. As I was mislead in sales of the purchase of a wheel package, Joey in customer service was a total professional from the get go for returning emails to making sure that my returned supplies were shipped, directions on packing for return shipment and any other questions or issues that needed attention. As I owned a retailed business which thrived on it's customer service, Joey is the benchmark of customer service. If Fitment Industries is not familiar of who they have working for them, this guy is top notch and send him thru the corporate ladder. Well deserved...

Service
Shipping
Returns
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Ian!

Thumbnail of user luiss536
Maryland
1 review
0 helpful votes
  • Send Message
August 12th, 2022
Verified purchase

To begin I was recommended a tire I thought would be too small, after sleeping on it I called back and ask to change to a more appropriate fit. Everyone o spoke to agreed that it should've been that size. The representative recommended a set that they had a ton in the warehouse my wheels were at so I agreed.

I then received a call stating I would be charged an extra $100+ for "tire transfer" this delayed my shipping ad I felt they were annoyed with my request.

Upon receiving the wheels, not only were they not balanced properly causing a bad shake (I provided receipt to get refund) but the air pressure on one was 34 and another was 52!

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user joeym185
Joey M. – Fitment Industries Rep

Luis - we're extremely sorry for any issue you dealt with regarding swapping tire sizes on your order. It appears you've been working with our customer service team, so if you have any further issues regarding the package being properly balanced or any other issues in general, please reach back out so we can assist directly. Thanks!

Thumbnail of user calebt37
Guam
1 review
0 helpful votes
  • Send Message
April 22nd, 2020

Fitment industries first off is a perfectly laid out website, I found it easy to find my preferred wheel in a good size for fitment paired with an awesome set of tires, the process from start to finish was amazing and easy. I was surprised after finishing my order within a day they contacted me to make sure I didn't forget the wheel care and cleaning kit in case I wanted it and tpms sensors that I didn't put in my car, I continued to get the missed items and they helped the whole way. All in all a pain free process and A+ customer service, definitely recommend them for all your build needs!

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Caleb, thank you so much for your feedback, we truly greatly appreciate it!

Thumbnail of user josetc
Indiana
1 review
0 helpful votes
  • Send Message
March 27th, 2020

I was able to find the coilovers I wanted for my vehicle in a matter of minutes. Entered my car info and looked under suspension. I will definitely be coming back to Fitment Industries when it's time to buy wheels.

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Joset, thank you for the great feedback! We're always happy to have you back!

Thumbnail of user thomasj1403
New York
1 review
0 helpful votes
  • Send Message
June 17th, 2022
Verified purchase

Ordered rims and tires that were promised to fit with no issues at all. The tires rub and are getting all cut up by the fenders causing extremely dangerous driving conditions. Do not trust or order from them! Check the BBb complaints under Custom Offsets LLC. That is Fitment Industries real company name. BEWARE!

Tip for consumers:
Stay away!! Scammers

Products used:
Rims and tires

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user joeym185
Joey M. – Fitment Industries Rep

Thomas - we do see that you've been working with our customer service team, and some other options have been offered regarding getting you into different tires that would not rub. We apologize those offers have not been sufficient, but we're always willing to work with you on these matters so we can to a reasonable resolution that both you and we can agree on. Please reach back out to the team member you've been working with and we'll help as needed! Thanks.

Thumbnail of user jw972
Connecticut
1 review
0 helpful votes
  • Send Message
May 5th, 2022
Verified purchase

I never heard of Fitment Industries until a friend had bought from them and recommended them to me. I had been looking for new wheels for my car and was so stuck on where to buy them from. Places either didn't have what I wanted or Will unwilling to help. Fitment made it so easy! The communication is superb and the shipping is like lightning. My favorite part is that when you call to get help on something, you receive the direct line for the representative you spoke with if you need to call back. Damian O. Was my representative and he was extremely nice and helpful. I had a lot of questions and he was patient and explained everything until I understood. I am very pleased with this company and how they deal with their customers. Super refreshing compared to many other companies - I hope they never change! Will be recommending to anyone who needs the services they provide.

Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, J!

Thumbnail of user oliviac368
Texas
1 review
0 helpful votes
  • Send Message
June 21st, 2022
Verified purchase

Brock was excellent putting together a great package deal helping me insure this was and exact fit without any modifications. I was concerned because no other reference photos. But when I put rims and tires it was exactly what I wanted and get lots compliments on wheels.

Reason I chose this business:

I used this site many times to find perfect fit for my car and really liked the photos how it looks on similar cars.

Reason I chose this product:

Price, looks and availability

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Olivia!

Thumbnail of user ivanf41
California
1 review
0 helpful votes
  • Send Message
March 5th, 2020

Thank you Alex, Michael, Christian, for helping me out with my desired fitment. They emailed me quite quickly and gave me amazing advice and recommendations. This was my first time buying wheels and tires and they made it easy. Zach helped with making sure I got the proper car care for my rims. He texted me about it and was super nice. I'm just amazed how much these guys care about us getting the proper rims and tires, answers to any questions, and proper car care. Thanks again!

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Ivan, thank you for the wonderful feedback. We're happy to help however we can, thank you so much for the support!

Thumbnail of user justinm791
Colorado
1 review
0 helpful votes
  • Send Message
April 16th, 2020

Hands down the best experience with. Company I have ever had! Zach, Benjamin, Christian, Alex, and Beck all were phenomenal helping me get the right setup I was looking for with fast and helpful responses! Just ordered my suspension from them and will be getting my wheels from them shortly!

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Justin, this is great to hear! Thank you so much for sharing your experience!

Thumbnail of user anthonygarciaj15
Florida
1 review
0 helpful votes
  • Send Message
September 6th, 2023

Anthony helped me with so many questions for my really specific fitment on my 370, not only was he in depth in his explanation about each wheel and was able to give me a list of wheels with the specs that fit my car and it's calipers, as well as which wheels were in available and still in production. Truly gave me great customer service and over a few days I was able to find the color and style of wheel I was looking for with his assistance. Definitely will be always getting wheels from fitment from now, thanks again Anthony.

Products used:
Wheels

Value
Shipping
Returns
Quality
Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

We appreciate the support, Anthony!

Thumbnail of user ericc908
Minnesota
2 reviews
0 helpful votes
  • Send Message
July 13th, 2022
Verified purchase

Fitment is who you want to be working with on wheels and tires.

I had lots of issues with my order due to supply chain. Not Fitment issue, but they were always very prompt in providing updates when requested.

In the end, I had to change wheel options and they got my updated order out super quick and shipped. Showed up in days and no issues at all.

Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the support, Eric!

Thumbnail of user matthews1920
California
1 review
0 helpful votes
  • Send Message
February 9th, 2022
Verified purchase
• Updated review

Great selection of wheels and tires on their site. Unfortunately I had an issue with the first set of wheels came in the wrong color Joey in customer service took care of it credited my account made it simple to ship them back.

Reason I chose this business:

Great selection of wheels and tires.

Reason I chose this product:

With the customer car gallery it’s easy to see what those style wheels would look like on your car.

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Matthew!

Great selection of In stock wheels fast shipping
February 7th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Good information about Fitment.

Reason I chose this product:

Easy to use website

Thumbnail of user ryanr769
Ohio
1 review
0 helpful votes
  • Send Message
March 18th, 2022
Verified purchase

Easy site to navigate. Customer service was great. Delivery was on time, and the overall experience was just amazing. Highly recommend Fitment Industries to anyone that's looking for wheels, tires, or suspension. I've already referred a few of my friends to Fitment Industries.

Reason I chose this business:

A lot of YouTubers that I watch have talked about FI so I decided to give it a try.

Reason I chose this product:

I got the Aodhan AH09’s because I’ve always loved that style of wheel.

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Ryan!

Thumbnail of user ADAVIS
New York
1 review
0 helpful votes
  • Send Message
November 21st, 2023

I was very skeptical about ordering such an item w/o being able to first physically see it, however Andrew truly set my nerves at ease with his Parian's professionalism. BRAVO ANDREW! You were marvelous. Thank you so much for your assistance.

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Thanks for the support, Amanda!

Thumbnail of user cesarc190
Florida
1 review
0 helpful votes
  • Send Message
April 11th, 2022
Verified purchase

Pretty great service overall. Only complaint I have is that when I ordered a wheel and tire package, there was no indication that the tires on the order where on back order with no ETA of arrival. So after about two weeks of waiting for some sort of shipping update it took me contacting the service department to finally find out the tires where on back order to then choose a different set. Everything went great after that. With that said, it would help if some notification post sale would be sent out to let the buyer know that there is a back order on an item.

Immediate responses. Almost same day for all inquiries. No complaints there

Reason I chose this business:

First Google result when searching wheel and tire packages

Reason I chose this product:

Enkei Is one of the best wheel brands on the market and Continental the second best street tire next to Michilen. Better duo then Jlo and Ben affleck.

Service
Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Cesar! We appreciate it!

Thumbnail of user jcs17
Missouri
1 review
0 helpful votes
  • Send Message
April 1st, 2020

Always there to help with any fitment questions and the gallery is awesome! For my last car I was looking for wheels and they offered up many great options even though I didn't end up getting any at all.

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

JC, thank you for sharing! We appreciate the support!

Thumbnail of user courtneyl144
Iowa
1 review
6 helpful votes
  • Send Message
August 31st, 2020

This is the worst online experience I've ever had and I have to pay for the restocking fee for there mistake now I'm out off 800.00 bucks they also didn't send the lug nuts and one of the wheels was damaged. Now some one will comment on this post from this company and say we are sorry blah blah blah do not use this company.

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Courtney, this doesn't sound correct for our business. Can you email in with "ATTN: Collin" in the subject line? We would be happy to make sure this is handled for you.

Thumbnail of user daniels3235
Massachusetts
1 review
0 helpful votes
  • Send Message
June 9th, 2022
Verified purchase

Was expecting a about a 2 week wait for the coil overs to come in but it ended up being 2 months due to they had none in stock. Which is completely understandable due to everything is On back order. Still great experience with fitment industry!

Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Daniel!

Thumbnail of user michaelj2343
Georgia
1 review
0 helpful votes
  • Send Message
March 22nd, 2022
Verified purchase
• Updated review

Easy to navigate and great to view other cars with the setups I want! The rims I got look very clean on my car but there was minor damage to the rim upon installation. Packaging was good. The ceramic coating also looks very spotty. Overall I'm not too mad.

Seemed not at all willing to listen to my concern, very dismissive.

Reason I chose this business:

Good pricing. Good selection.

Reason I chose this product:

Good pricing, clean looks.

Service
Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Michael!

Easy to navigate and great to view other cars with...
February 28th, 2022
Verified site experience
• Previous review

Easy to navigate and great to view other cars with the setups I want!

Reason I chose this business:

Good pricing.

Reason I chose this product:

Good pricing, clean looks.

Thumbnail of user briann594
Wisconsin
1 review
0 helpful votes
  • Send Message
March 5th, 2020

Awesome & Professional. It's companies like these that I love to support who open up their hearts by caring & sharing to those who are in need of help. The donations to all types of charities that you support, You got my Vote! Get Fit with this Industry... Cheers

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Brian, we're so happy to donate to great charities and to our communities! Thank you for your support and kind words!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.

Company Representative

Thumbnail of user clairew236
Claire W.
Typically responds within 18 days

How do I know I can trust these reviews about Fitment Industries?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Fitment Industries?