• Fitment Industries

Fitment Industries

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Overview

Fitment Industries has a rating of 3.4 stars from 951 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fitment Industries most frequently mention customer service, wheels tires, and youtube channel. Fitment Industries ranks 5th among Tires sites.

  • Service
    220
  • Value
    102
  • Shipping
    101
  • Quality
    501

This company responds to reviews on average within 18 days

Positive reviews (last 12 months): 45.5%
Positive
5
Neutral
0
Negative
6

Instant Feedback

11,751 reviews

144
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How would you rate Fitment Industries?
Top Positive Review

“Awsome company!”

Joshua K.
1/4/21

I literally get all of my Information from this company on YouTube. It could be camber kit, your suspensions, tire stretch, wheel fitment. They give out some really good advice. I would have ordered my wheels from them but, I don't believe they custom make rims

Top Critical Review

“Wheels and tires package”

ALEXANDER I.
9/24/24

I hate this company,never,ever try order wheels and tires from this company, they start lying from day 1 to media i looking for azara wheels, the sails person told me yes we have in stocks told him ok i buy it,next morning he told me, sorry we don't have it but we can backorder ok i pays full amount money and start waiting, after 3 month waiting i call them back,tjey told me, great news we have your wheels, we need inspect, and send to you it fake a week, ok im start waiting again after 2 weeks i call them back, we sorry but you need go back and waits wait 5 month and nothing.customer service is terrible,finaly i cancelled my order, call to mr wheels company, this guys great, they delivered my wheels and tires in one month,again never try fitment industry.

Reviews (951)

Rating

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Reviews that mention popular keywords

customer service (757) fitment industries (425) shopping experience (168) tire package (66)
Thumbnail of user georgen490
Massachusetts
1 review
0 helpful votes
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October 15th, 2021

Greg Ferg was the help I needed to make my decision. He did not rush me and had the answers to all my concerns. He also made it easy for me to buy, when your website was not accepting my payment! Good company, and great service! I will send a pic as soon as I get my new wheels mounted!

Tip for consumers:
Very accommodating site, company, service!

Products used:
Set of 4 vision recoil wheels

Service
Value
Shipping
Thumbnail of user lynnh341
California
1 review
0 helpful votes
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April 15th, 2020

Ordered parts for my very anxious teenage son. Arrived the next day! The quality of the parts look great and the website and the customer service was fantastic! (He is awaiting his t-shirt tho! Although getting his parts so soon is really exciting) We will update after installation.

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Lynn, thank you so much for your kind review! Please feel free to reach out if you need anything!

Thumbnail of user alonsog4
California
1 review
0 helpful votes
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March 9th, 2020

I've ordered several times from Fitment Industries, and every single time is a new experience. There always helpful and looking to always make your experience with them better. They make you feel like family and always take extra measures to make sure you get what you order, in the highest quality and assurance.

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Alonso, thank you for sharing your experience. We're always happy to help fellow enthusiasts! We're glad you enjoy working with us.

Thumbnail of user juant181
California
1 review
0 helpful votes
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December 16th, 2021

Honestly Fitment Industries was a good place to buy from I was helped by Damian and was able to help out through email and phone call. He was super helpful on following up with me and placing my orders.

Tip for consumers:
They offer free shipping and add ons like ceramic coating and lug nuts

Products used:
Wheels and lug nuts

Service
Value
Shipping
Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Juan!

Thumbnail of user donniec39
Pennsylvania
1 review
6 helpful votes
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September 7th, 2019

Attempting to buy wheels was a painful experience, I have a custom car and and know what size and offset I need, but I keep getting questioned on my decision instead of getting help buying wheels. Please look elsewhere for custom needs, they are terrible

Thumbnail of user charlesm2437
California
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

Coilovers came much faster than expected. Installed on my 2019 Honda Accord and immediately felt the difference in performance. Glad to have ordered through Fitment Industries. Can't wait to order wheels and tires in the future.

Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

We're happy to hear that, Charles! Thanks for the feedback!

Thumbnail of user patricks1127
California
1 review
0 helpful votes
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January 26th, 2022
Verified purchase

Finding what you want on the website is easy my only issue was attempting to buy the wheel and tire combo it would not load the popup page for the other options of Lug nuts, coatings and other options. It took me multiple weeks before it would work for me so I could not buy the wheels and prices went up in that time.

Reason I chose this business:

I watch a lot of the Youtube videos and liked the website

Reason I chose this product:

Enkei is a brand that I like.

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Patrick!

Thumbnail of user brianp1722
California
1 review
1 helpful vote
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July 14th, 2022

Its been a whole ordeal. As of today you guys have come to the conclusion that the vendor who you ordered from messed up on shipping a complete set of 4 tires once I sent a video that all I received was 2 tires. Customer service has been grossly criminal until Joey came in contact to rectify the situation. Unfortunately as of today I have acquired 1 additional tire so Im still short 1 more. To no fault of your facility but your association with the distributor still makes you responsible. Joey has been a God send but 3-5 month hassle and they still keep dealing with this incompetent vendor should embarrassing. Hopefully today I should see my last tire arrive but I have my reservations. I have mixed feelings due to the fact that I was told that this usually doesn't happen but evidently I shouldnt press my luck. I was advised to avoid this in the future by ordering products they physically have in stock which is a weird sales pitch to redeem yourself with.

Tip for consumers:
Make sure they actually have it in stock at the local facility or try your luck with their national network of vendors to make constant mistakes.

Products used:
order isn't completed

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Thumbnail of user joeym185
Joey M. – Fitment Industries Rep

Brian - we're glad you got in touch with our management team here, and understand your frustration with the situation. We'll continue to work with you on this until the situation is rectified. Thanks!

Thumbnail of user davide1972
Kentucky
1 review
0 helpful votes
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March 12th, 2022
Verified purchase

Great experience from start to finish for the most part. Did have a slight issue with the wheel balancing part of the process. The amount of wheel weights that were physically placed on the wheels did not match up with the quantity that showed as being needed on the Hunter balancing sheet that was included. Ultimately had to take the wheels and tires to a local import tuning shop to have them properly balanced. Other than that, was incredibly happy with the experience.

Reason I chose this business:

I ultimately chose Fitment Industries due to there vast selection, product knowledge, and customer service. They truly are a one stop shop when it comes to fitment related products.

Reason I chose this product:

Chose the products that I did based on my own personal taste along with the fact that they met my needs in regards to the look and feel that I was going for. Lots of product research also ultimately led to me choosing the products that I did.

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, David!

Thumbnail of user curtisw172
Kentucky
2 reviews
0 helpful votes
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December 16th, 2021

These guys are too happy to get your money then ship it and after it is shipped, they inform you that your order is not complete and if you send it back they are going to charge you a 20% re-stocking fee! Great way for them to scam you out of 20% of your purchase price! Buyer Beware, and also pay with Paypal they (Fitment Industries) can't scam you then

Tip for consumers:
Pay with Paypal so you can get your full refund

Products used:
I used none

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Returns
Quality
Thumbnail of user joeym185
Joey M. – Fitment Industries Rep

Curtis - We understand the frustration behind having a restock fee applied. In almost all cases, this fee would be applicable only because we are charged that fee when returning a product to a manufacturer. We would never scam any of our customers, and we apologize that this led to a poor experience with us. We'll be reaching out to discuss this further. Thanks!

Thumbnail of user jenniferw2673
Maryland
1 review
0 helpful votes
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July 6th, 2022
Verified purchase
• Updated review

The ordering process was simple and easy and took some guesswork out. They asked the right questions to ensure my setup would be complete and ready to go on my car. The wheels and tires were packed securely and everything went as planned, they even arrived early!

Reason I chose this product:

Needed to replace factory rims

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Jennifer!

The ordering process was simple and easy and took some...
June 3rd, 2022
Verified site experience
• Previous review

The ordering process was simple and easy and took some of the guess work out.

Reason I chose this product:

Needed to replace factory rims

Thumbnail of user jamalm33
Texas
1 review
0 helpful votes
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March 23rd, 2020

They have great social media involvement they are genuine and care about fans/ customers. They put the work in for sure and put out everything to the best of their ability. Fitment industries is something everyone into cars should check out whether that's products to social media.

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Jamal, thank you for your feedback! We care very much for our customers and we're glad you had such a good experience!

Thumbnail of user rolandor75
New York
1 review
0 helpful votes
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July 19th, 2022
Verified purchase

From start to finish everything was great. Spoke to Andrew and he helped with all my needs and concerns. My wheels were delivered earlier than the I expected and were in excellent condition. Thank you.

Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Rolando!

Thumbnail of user johnnyc267
Canada
1 review
1 helpful vote
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September 22nd, 2021

I'm a Canadian trying to order online thought FI, a new set of 20-in alloys and tries for my newly delivery of 2021 C8 Corvette convertible. Consult with their salesman from FI, I totally believe for what they suggested in sizes on my car, eventually order on May which spend around 5800 CAD... took over 2 months for FI to ship out my order. Finally by August I received my order and paid 600ish for custom. Found out that the rim size for my front are not fitted on my C8, was told my machine shop when install... took them off, call FI for refund, after numbers of emails exchanged, ( they won't let me talk to the original salesman, Anthony) their customer service department will only reply me with email and saying it is total my own responsibility if the product I order doesn't fitted. They will charge me on all the charges l ii me restock fee, unmounted fee... Totally awful experiment.

Products used:
Alloy wheels and tires

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Thumbnail of user joeym185
Joey M. – Fitment Industries Rep

Johnny - It appears you worked with our customer service department on a possible return. We'd like to make sure this situation was properly resolved, so we will be reaching out to make sure this was done. Thank you!

Thumbnail of user chrisc2838
Florida
1 review
1 helpful vote
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April 24th, 2022
Verified purchase

I'll probably end up throwing my Stock wheels back on and let these sit until I can come to grips with coughing up cash for another set of tires that actually give a good fitment (I basically have no sidewall).

Reason I chose this business:

Was interested in the ease and convenience that Fitment offers. I just wish they would have used professional judgment and give a recommendation to not order this set up.

Reason I chose this product:

Looked good online and price seemed fair.

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user serenep2
Serene P. – Fitment Industries Rep

Chris - it sounds like this order may have been placed without the help of our sales reps who help customers to get the exact setup they are looking for. The reason we allow for what sounds like is a stretched setup is because we have tons of enthusiasts as customers who push their vehicles to the limit in every way possible and we pride ourselves in not limiting their abilities to customize their build as much as possible so when an order comes through that was placed without our help we process it as it says on the order. We will have a member of management reach out to you however to discuss this to answer any questions you have and so we can make this right with you. Thank you!

Thumbnail of user garyp851
Oregon
3 reviews
0 helpful votes
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March 15th, 2022
Verified purchase

I'm excited to fit new wheel and tire on my cooper but I have to wait for the hub centric rings to come in. I ordered the wrong size when I posted my Fitment order and I do not feel safe driving with out them. Plus I'm still adjusting the new coilovers. I did put one of the wheel on with out ring just to see the look and I'm very happy with results. This arrangement of wheel tire and offset could not have been done by the local "by the oem book" tire guys. Thanks Fitment.
I looked on the local Les Schwab web site to see what they had for sale for my car. The choices were Gloss black, Flat black, chrome and aluminum finishes, that's it.

I felt like I was buying wheels and tires at Disneyland. With out all the helicopter parents and Kerens roaming around. I felt like my sales rep was a yes man. What ever I wanted he was gonna make it happen. I did do a bunch of research before I called so he didn't really have anything to disagree with.

Reason I chose this business:

Price, Selection, and ease of selection. Being able to look though others peoples set up for the same car was extremely helpful.

Reason I chose this product:

Price, Color, Look

Service
Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Gary!

Thumbnail of user elijahh126
Virginia
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

My wheels and tires arrived on time and were well protected. They were already balanced and mounted so all I had to do was put them on my car they were ready to go. I highly recommend Fitment Industries to anyone who's looking for wheels and tires. Their car gallery also made it really easy for me to see what wheels and tires looked best on my car.

Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

We're happy to hear that, Elijah! Thanks for the support!

Thumbnail of user kadynm4
Pennsylvania
1 review
0 helpful votes
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August 5th, 2023

I am very happy with the customer service. Nickson was extremely helpful every step of the way from finding the correct wheels to helping me order. I would recommend them to anyone and will definitely be a returning customer.

Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Kadyn!

Thumbnail of user joeg850
Connecticut
1 review
1 helpful vote
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May 19th, 2021

Spent over 2700 and had lots of problems and $#*! products and they would not help fix any problems and would not send new product to replace faulty items that were sent to me... save your money go thru tire rack

Tip for consumers:
Don't do it

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Joe - That does not sound like how we handle any issues that arise, we'd be happy to make sure this is resolved but can't pull an invoice under the name provided. Can you send us an email with "ATTN Collin" in the subject line? We look forward to hearing from you.

Thumbnail of user janetc1348
Texas
1 review
0 helpful votes
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May 22nd, 2022
Verified purchase

Great information on all wheels and tires. Easy to select the correct sizes I need. Love that you mount and balance onsite and ship ready to install.

Would be nice to have a portion of your site dedicated to STOCK sizes so the customer can better determine best options for upgrade.

Would be nice to have a tire size / wheel size calculator showing how different sizes will effect the fitment. https://tiresize.com/wheel-offset-calculator/ is a good site for that.

Would be nice to have notes notes or options about needing hub centric rings for purchases.

Lucky for me this is not my first rodeo so I knew how to figure out all this information and order the correct setup.

Reason I chose this business:

Internet search and found this site

Reason I chose this product:

Son wants to modify his Scion TC

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Janet!

Thumbnail of user donaldb1354
Oregon
1 review
0 helpful votes
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July 13th, 2022
Verified purchase

I was having minor issues with my order and discounts on the site, so I called and spoke with Andy and he was AWESOME... everything was handled immediately and I received my entire order ahead of estimated time... tracking was perfect.

And my wheels and tires are far better than I expected, they look perfect.
Will not be doing business with anyone else when it come to wheels, Tires, and such... looking forward to my next transaction.
Thank you,
Don

Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

We're happy to hear that, Donald! Thanks for the feedback!

Thumbnail of user rommelb6
Canada
1 review
2 helpful votes
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August 17th, 2022
Verified purchase

Take too long to be delivered, shipping not free in Canada. Additional payment for custom tax. Ordered lug nuts together with the rims, says the rims is the one on backorder, but when the rims came the lug nuts was not with it and will take another waiting for not sure how long. Already the lug nuts 1 of the four rims also have a small chipped.

Service
Value
Shipping
Returns
Quality
Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Rommel - We do apologize for any inconvenience regarding delays in your order as this does have a direct correlation to international shipping and in regard to the cost of shipping to Canada, that is a matter that we make our customers aware of throughout the order process as we only provide free shipping to the Lower 48 States. We encourage you to reach out to our customer service team for further assistance. Thank you.

Thumbnail of user andref50
Oklahoma
1 review
0 helpful votes
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April 4th, 2020

Been ordering T-shirts' and they come fast and also I would like to not that I'm on a project with a Audi right now and this has been one of the best websites to go to to help me with my wheels and tires and suspension Fitment... I don't know much about Fitment and this has been very helpful with their gallery. Thanks guys

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Andre, of course! We're always happy to help! Thank you for the great review!

Thumbnail of user kevinh1098
North Carolina
1 review
1 helpful vote
  • Send Message
November 10th, 2020

Thank Fitment Industries for your help in getting my needs taken care of because I am particular about my car and I want it to look good. Some shops will sell you anything and you have to pay the price for the extras, not here! Madison has taken the time to make sure that the wheels I wanted were the exact fit and nothing extra I have to do to make them fit. The dimensions of the wheels are the best size for my vehicle without damage to the vehicle itself. Thank you so much Madison and Fitment team!

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Kevin - Thank you for sharing your experience! As one of our customers you are our top priority, we appreciate you very much! We're happy we can be a part of your build!

Thumbnail of user nickd1236
North Carolina
1 review
0 helpful votes
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October 11th, 2023

Shipped my wheels but one wheel was missing a center cap. Had to call them to get another one. It was noted on the invoice BEFORE it shipped that it only had 3 center caps! Why would they even ship the order if it wasn't complete? The center cap shipped from the manufacturer and an order has been placed but has shipped yet. There idea is out of site, out of mind. When I called to see where the center cap was or if I could get tracking, it was simply put that its up to the manufacturer to ship it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Nick - We do show our team has since been in contact about this and a resolution was issued. Please reach out with any questions. Thank you.

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From the business

Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.

Company Representative

Thumbnail of user clairew236
Claire W.
Typically responds within 18 days

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