Fitment Industries has a rating of 3.4 stars from 951 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fitment Industries most frequently mention customer service, wheels tires, and youtube channel. Fitment Industries ranks 5th among Tires sites.
I literally get all of my Information from this company on YouTube. It could be camber kit, your suspensions, tire stretch, wheel fitment. They give out some really good advice. I would have ordered my wheels from them but, I don't believe they custom make rims
I hate this company,never,ever try order wheels and tires from this company, they start lying from day 1 to media i looking for azara wheels, the sails person told me yes we have in stocks told him ok i buy it,next morning he told me, sorry we don't have it but we can backorder ok i pays full amount money and start waiting, after 3 month waiting i call them back,tjey told me, great news we have your wheels, we need inspect, and send to you it fake a week, ok im start waiting again after 2 weeks i call them back, we sorry but you need go back and waits wait 5 month and nothing.customer service is terrible,finaly i cancelled my order, call to mr wheels company, this guys great, they delivered my wheels and tires in one month,again never try fitment industry.
Wonderful. Very easy to use shopping site. Every part of this shopping experience was great. Got a ton of updates and they even made sure to get part of the order right that I had messed up. (ordered TPMS and I didn't actually need it)
Local business
I liked how they looked and the tyres i have used before
I bought wheels, tires and a set of coilovers all at once from these guys. Everything came in and look awesome. I got my coilovers on and went to install the wheels and realized they shipped me the wrong lugs. So I contacted them, they shipped out another set of the wrong lugs. After telling them what I needed it only took them 2 more tries to get it right, now I have 20 right lugs and 60 wrong ones. Then I got a shipping charge from fedex and emailed them about it. They keep telling me it's "being disputed" yet I keep receiving collection letters. And the final thing is the wheels were not properly balanced so now I have to take more of my money and get that fixed even though it says free mount and balance. Customer service is great but there are some things that they need to fix.
Zander, thank you for sharing your experience! We're very sorry to hear about the lug issue, that is being addressed internally! Also, as for the rebalance feel free to send us a photo of the invoice and we would be happy to look into reimbursement for you! Thank you.
To whom this may concern: I must say that Anthony was kind, polite and very helpful with my purchase decisions. I would not hesitate to make another purchase without a doubt. This was my first experience with fitment industries and I am very pleased. Thanks Again Anthony. Great Job!
We appreciate the support, Morris!
Using the calculators on the website was very helpful in helping me choose tire sizes to put on my vehicle with the wheels I wanted. The site is very easy to navigate and really organized I don't think I'll buy wheels and tires anywhere else!
Best customer service from any website I’ve used for car parts very fast replies and got my problem sorted out very quick!
A lot of local shops told me certain wheel sizes would not fit on my car but fitment industries and the gallery have me the perfect idea of what I wanted
Anovia elder was always a wheel I liked since it came out especially in a 19x11 at first I was very hesitant picking an 11 wide but after looking at the gallery I’m definitely pleased with my choice in wheels as for tires I was still going back and forth on what I wanted because I didn’t want a sticky summer tire since there have been times where I’ve have to drive my car in very small portions of snow and the continental tire I chose works fantastic and are a lot quieter than the original tires that came on the car!
We’re happy we could help out, Lex! Thank you very much for your support!
Fitment Industries' customer service (Richard) is awesome. All my questions were answered and was assisted in ordering the correct fitment for my vehicle. They are highly recommended for purchasing items for your vehicle.
The customer service is beyond expected. They helped me out after the purchase and recommended me products to help with my new rims. I would rate five stars but until I receive my product and install into my car for now customer service is excellent.
Fernando, thank you for sharing your experience!
I purchased a set of wheels and went to track my order later to find that the website didn't have an order, I called and spoke to Carlos who showed that the email I provided was not typed correctly. He emailed me my tracking information and gave me an update on my wheels. 5 stars from me
Products used:
Wheels
It was very easy to find the right rims for me in their website and they kept in contact with me throughout the whole back order situation of my rims, they let me know as soon as they were available to ship, I love their selections of wheels and how easy they make it to find the right fitment the first time plus their customer service is amazing.
Selection of rims, their ability to provide an all in one package so as soon as you get your rims you are able to just throw them on your car and enjoy
I really liked those rims as soon as I saw them
Thanks for the feedback, Tony!
It's was quick and easy, I love their products and customer service, I barely discovered them a couple months ago and already know I'll be buying several things from
Them for my car and recommend them to anyone that wants to buy any parts for their cars.
Because they have great parts no matter if it’s rims, suspension or anything really and their customer service is the best
I want to support a great cause and like the design of their shirts plus it’s fitment industries they’re great!
Always great to use affirm they're easy to use and get you what you need on the spot
They make it easy and quick to get what you need plus they have a wide variety of wheels and tires to fit your needs
I like the way they look and like that they offer payments
This is my 3 set of wheels frm this company, so I felt comfortable with them to my surprise the wheels was damage and this was my most expensive purchase yet 3300 I paid for these wheels I purchased these wheels on 11/15/2022 so to say the least it was the colder months of the season. I didn't think too much of it. So l put them up in my garage they was package. Well like always. So the weather finally broke. On 3/7/2023 I decided to put them on my car to my surprise. All four of the worlds was damage contact the company, sent them pictures over of the damage wheels they offer me 150 for compensation which it was unacceptable I should've open them up when I got them but I never had this problem with these guys before so I didn't think too much of it so that much is on me but as a valued customer that spend over 9000 with these guys l expecting more so I'm stuck with damages wheels that I paid 3300$ for
Tip for consumers:
make sure when buying from these guys to check them soon as they come to you
Products used:
there was damage so I couldn’t use them wheels
Daniel - We apologize for any inconvenience as it most certainly is not intended. Given the timeline of the situation, we were unable to offer replacements. We have always encouraged our customers to inspect product upon delivery as there are many variables involved that could play into damaged product. Please reach out to our team should you have further questions. Thank you.
I loved everything about my shopping experience except that almost none of the wheels had weight listed. I had to either google the weight, or contact Fitment Industries to provide the weight. It made it very difficult to make a decision, and almost pushed me away to make a purchase at another site.
The convenience of having the wheels and tires mounted and balanced before being shipped to me.
They wheels were one of the few with the weight listed, and the low weight at their price was hard to say no to.
Thanks for the feedback, Jeffrey!
Recently the team at fitment industries reached out to me in regards to a past review. They were very kind and professional. They assured me that they would work with me during my next purchase. From my conversation the team at fitment industries really does strive for the best outcome. Look forward to the future.
Tip for consumers:
Do not order online unless you know exactly what you want and your fitment. From all my friends that have ordered its best to call one of their specialists they can walk you through everything. So that no mistakes are made.
Products used:
I purchased the XXR 521 18x8.5 with 235 40 Tires
Aaron - We apologize that you have had multiple issues while ordering with us. We never intend for any errors to occur but it seems there are some underlying issues that have yet to be communicated to us regarding your order. We do see that you have previously worked with our management team on your order so we'll be having them touch base with you shortly to address this matter further. We'll be in touch! Thank you.
I mean, what's not to love buying wheels, tires, and suspension from www.fitmentindustries.com? Not only do they sell the aforementioned, but they got bodykits, stickers, lug spikes, and more! They're a good group of folk who truely want to make sure you get the right setup for your ride. I love them (especially Alex) and you should too! Highly recommended
Tip for consumers:
If you are confused on any of it, go to their YouTube channel and watch the related video or just ask for help from their customer service application on the website. They'll get the help you need
Products used:
F.I. Long Sleeve Henley, Toyo Proxy RRR8, Volk RE30, F.I. side sticker
Taurean, thank you so much for your support! We're so glad you had a wonderful experience with us and thank you for the kind words!
Shopping was a little confusing because it said that the rims didn't fit my vehicle but after a little research I found that they in fact did. Wheel color was a little off compared to the photo but overall still happy with the purchase.
Thanks for the feedback, Milano!
I found the website to be hit or miss (once I saved my car I couldn't search for wheels), but when I called in the staff were friendly and knowledgeable. Waiting was the hardest part. One wheel had minor nicks from drilling the holes, I didn't complain because they weren't deep, and the powder coating should cover that up. Overall I would recommend.
Thanks for the Manoah! We appreciate it!
Outstanding experience all around.
Ordered a full set of wheels and tires mounted, balanced, +TPMS sensors +lug nuts and +ceramic coating on the wheels; everything shipped quickly, mount and balance is perfect, TPMS sensors programmed perfectly, ceramic coating is very well-done, tires are less than 1 year from manufacture date, and the freight company handled the shipment well - no damage in transit whatsoever which was helped greatly by the fantastic packaging.
Couldn't possibly be happier!
Thanks for the feedback, Justin!
Website makes it super easy to find and pickout exactly what you want, when I placed my order they were super personal and reached out to me to make sure everything was right and then the product itself was beautiful and has performed well
Thanks for the feedback, Aaron!
I received my wheel and tire package very quickly. Unfortunately the lug bolts for my mini were the wrong size but after contacting customer care, I received the proper set in a couple days. I couldn't ask for a better experience with an order of this type!
Wanted to protect my new wheels
Thanks for the feedback, Perry!
The front struts fit like a glove, went on smooth! However; the rear bolt up holes on both the left and right were to small for the bolt to go through! So I had to go to Home Depot and purchase a $60.00 step bit to enlarge the 4 holes so the bolts would fit! Other that they awesome!
My son suggested them, after we had ordered Teins from another supplier and they shipped us the wrong suspension kit for my 2014 Camry XLE
When I was researching a replacement for the Teins that I ordered and did not fit. I liked the way they looked, and had good reviews! Even though they cost more I feel they are worth it!
Thanks for the feedback, Justin! We appreciate it!
I would highly recommend Fitment Industries any type of car build! Placing the order was very simple and quick! They let me know right away that my wheel and tire package was being put together and shipped ASAP! Super awesome team and couldn't believe how fast it was shipped to my house! Oh and btw the wheels look super clean on my car! Thanks guy for all that yall do!
We're happy to hear that! Thanks for the support, Devin!
I ordered rims in July, was notified that 2 rims are backordered... I wanted just cancel, they want to charge me 20% restocking fee for rims they never sent me... So we went back n forth, decided to just get rims for another car with the "credit", they said it was good to go and later in the week, told me its backordered... so I wanted to cancel, again, wants to charge me 20% restocking fee... Crooks! Stay away, go to a local dealer...
* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
JR - We apologize for the restocking fees that may have been presented as these charges are directly requested from manufacturers and it is something that is clearly stated in our FAQs. Regardless, we apologize for the backorders that you had faced and would like the opportunity to address this negative experience and would be extremely grateful to provide you with the service we strive to deliver. If you could please reach out to us at sales@fitmentindustries.com ATTN Jake, we'd be more than happy to reach out and address this situation. Thank you!
Best customer service, knowledge of products, pricing and selection around! Super happy with my purchase and smooth delivery of my professionally mounted Enkei RPF1s! I am now a customer for life! Thanks guys
Adam - Nice choice! Thank you for choosing us to be a part of your build, we appreciate your kind review!
So far so good! Love the galleries and all of the helpful info. Wheels came early and look good. Only issue is my center caps won't fit because of the factory bearing dust caps, even though the wheels were for this specific car. Not the end of the word tho
I have always heard about it and it seems like a good reputable brand
They looked and performed the best for the budget I had
Thanks for the feedback, Trent! We appreciate it!
So far so good! Love the galleries and all of the helpful info
I have always heard about it and it seems like a good reputable brand
They looked and performed the best for the budget I haf
Bought a set of wheels and tires for my gti and the service was awesome. After I placed my order one of the customer service reps texted me back and forth to make sure I had everything I needed for my order. Great guys and their YouTube channel is hilarious!
Had some issues with wheels fitting properly with breaks, tech helped out. Also had issues with order being placed within a confirmation number but customer services helped out as well. Wheels shipped super fast, less that 2 week.
We’re happy we could help out, Corina! Thank you very much for your support!
This company and the people who are employed under it, know what they are talking about. They are constantly posting informing videos and have a great customer service. They respond to questions in a timely manner on any media platform and by e-mail. Fitnent Indusrtries will always be the place I go to for wheels tires suspension.
Markell, thank you so much for your kind words! We're always happy to help in any way that we can. Thank you for sharing your experience.
Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
Thanks for the feedback, Jason!