Fitment Industries has a rating of 3.4 stars from 951 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fitment Industries most frequently mention customer service, wheels tires, and youtube channel. Fitment Industries ranks 5th among Tires sites.
This company responds to reviews on average within 18 days
I literally get all of my Information from this company on YouTube. It could be camber kit, your suspensions, tire stretch, wheel fitment. They give out some really good advice. I would have ordered my wheels from them but, I don't believe they custom make rims
I hate this company,never,ever try order wheels and tires from this company, they start lying from day 1 to media i looking for azara wheels, the sails person told me yes we have in stocks told him ok i buy it,next morning he told me, sorry we don't have it but we can backorder ok i pays full amount money and start waiting, after 3 month waiting i call them back,tjey told me, great news we have your wheels, we need inspect, and send to you it fake a week, ok im start waiting again after 2 weeks i call them back, we sorry but you need go back and waits wait 5 month and nothing.customer service is terrible,finaly i cancelled my order, call to mr wheels company, this guys great, they delivered my wheels and tires in one month,again never try fitment industry.
Anthony helped me out and was incredibly helpful. He took the time to help me find wheels and tires that would fit the best and achieve what I was looking for.
Expertise! I wanted to talk to people I knew would help me with the fitment I was looking for and wouldn’t let me buy something I couldn’t use.
They looked good, fit good, and had the brand recognition I knew I could expect quality products from.
Smooth experience from initial contact up until delivery and even after.
Easy to navigate website and Nickson was all hands on deck and on point.
Definite go to for my next set of wheels and tires.
Thanks for the feedback, George! We appreciate it!
I purchased rims from this company that said they would fit my car. When I got them, they brutally hit my brake calipers. I am now having to purchase spacers to put on so my rims will fit.
* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Aaron - We do apologize for any issues with fitment and we do recommend that you reach out to our customer service team for assistance as this is something that we are more than willing to assist with. We look forward to getting this resolved asap. Thank you.
Like I said in the title, my order wasn't exactly an easy one. Different wheels from front to back, the back wheels being custom order only, coilovers, tires, and a host of extras. Dani Kadi was there to help me on the phone all the way, and while I knew pretty much exactly what I wanted, he was 100% onboard and helpful with all the questions I had. He's clearly super knowledgeable about wheels and tires, knows his products and the site, and I definitely appreciated knowing I was working with someone who wanted to get it right the first time, just like me! He even pulled some strings and called the wheel manufacturer instead of waiting for them to reply to an email to make sure they could produce the custom order wheels I wanted AND got me a discount on my order.
Of course, I haven't received all my goods yet given it's only been about a day since I placed the order, but I will say the purchase process was about as easy as it could have possibly been, and that's what I'm focusing on here. First impressions go a long way, and Dani and Fitment Industries have gone the extra mile--given my experience so far, I'm confident if there's any issues down the road, I'll be able to get them resolved.
Tip for consumers:
Do your homework before you order! Knowing what you want besides just "a set of wheels" goes a long way. Research specs! Know what fits! The more you know, the better help you'll get.
Lucas - We're excited to see how your build turns out and we deeply appreciate your support!
I was looking for a new set of quality coilovers and had questions about ride height adjustability on a couple of brands I was comparing. I was initially looking at KW and Bilstein but I was pointed in the direction of H&R because I wanted a quality ride but still being able to be slammed. I couldn't be happier!
We're happy to hear that, Philip! Thanks for the feedback!
Super easy to talk to the customer service reps and get my order ready to go. They were super nice and helped all of my questions regarding fitment and tips they could help me with
We're happy to hear that, Seth! Thanks for the feedback!
I love everything these guys do, please support them and keep them around. They always put a smile on my face and now they have put suspension on two of my cars.
Easten, thank you so much! We're so glad we can make you so happy! Always feel free to reach out!
I love Fitment Industries. They make the best content on cars being very accurate and very entertaining to watch. Fitment Industries has the best guide for Wheels, Tires, and Suspension :)
Well, this is the start of my journey. Within the near future, I’m going to buy a nice set of rims for my G37!
I saw one of the jet tags in a video where 2 different keys got mixed up and just thought that I had to have one.
Thanks for the support, Jess!
Quick and easy purchase and awesome customer service. Was contacted immediately after order was made, to make sure I was getting the correct kit. Love y'alls channel
Anthony, thank you so much! Your support means the world to us!
I placed my order by customer service line, Derek help me to finish my purchase and he make sure I find everything perfect, very professional and customer service
Hector - We're ecstatic to hear that we were able to help you with your build! Thanks for your support!
I love this site.
They are very helpful and very informative and patient when helping me.
I recommend this website to everyone who needs tires, wheels, and suspension.
Chris, thank you for sharing! Your support means the world to us!
Haven't received my orders yet. But so far so good. Can't wait until I get my brand new tires and wheels. Update my experience when I get my order delivered.
A lot of options
They look perfect for my car
Lowell - We do apologize that you were having issues with certain payment methods as it sounds there may have been an error internally or the transaction may have been denied/flagged by your banking institution. We'll be looking into this to see if we can recreate the error to get a fix implemented asap. We'll also be having a member of our team touching base with you shortly to take a closer look at this. We'll be in touch! Thank you.
Always delivers fast, replies fast, and supplies great customer service and support. They always have stock and willing to help select the right product.
Jacob, thank you for your kind words! We're glad you had a great experience.
The order came very quickly. It literally only to about 6 days to arrive after placing the order and order was very neatly secured. Overall my experience was great.
* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Rodrigo - We do feel that there may have been an error in the rating of your review given that the description relays a positive experience throughout. Feel free to touch base with our team if this is not the case. Thank you.
Everything was good I got the right tires and wheels but I didn't get the right amount of lug nuts and I got one that was the wrong size. I had to reuse some old ones. I thought I was out of luck
* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
David - we're extremely sorry for the lug related issues you ran into on your order. Please reach out to our customer service team if we can still do anything to rectify those issues. Thank you!
Amazing place to order from the rimes be looking flawless when you take a look at them, and the YouTube channel helps for what the next step you should take to mod your car.
Keanu, thank you for the review! We appreciate your support!
I ordered a wheel and tire package from fitment industries I paid over $2,000 and when I got my wheels and tires and put them on my car shook so horribly bad that I couldn't go over 60 mph. I brought it to a shop and two of the four tires weren't balanced And the worst news is the other two one of them had a tire out of round so that cannot be fixed and the other had a bent rim. I went and paid money to have my TPMS sensors registered to my car and come to find out one of those was bad as well. Don't contact fitment industries though because they're going to tell you they have a $30 policy that that is the maximum they can pay, they'll say this doesn't sound like their company but I've read my reviews. Now I have a shaky car and the only way I can fix it is if I buy one brand new rim and one brand new tire use caution and shop around guys! You'll regret it if you don't. Also Hope you don't have to get tire work because if you do you'll see the craftsmanship of fitment industries very well check out the chunk out of my tire that they just went ahead with on the install, what kind of idiots do they have working for them? Lol
Tip for consumers:
Try a different site
* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Tyler - Seeing this is very disheartening and we can't apologize enough that you had to go through this. For the tires that are out of round, we can certainly submit a warranty claim to the manufacturer for you in an effort to get them exchanged for new tires. Additionally, we'd be happy to take care of getting those sensors swapped out for you as well. It does not sound like you had the standard customer service experience with us and we'd love to make this right for you. It appears as though a member of leadership has already reached out to you and we will be getting this resolved for you very soon. Thank you.
So I ordered the eibach lower springs for my car and man I'm so surprised how fast they got here I can't wait till install them definitely ordering more things from here
Juan, that's great to hear! Don't forget to add your car to the gallery, we would love to see it!
Sensors in tire did not pair up with my gr86 because they programed the sensors to 2020 86 rather than gr86. I brought the car to Toyota to reprogram the sensors but they couldn't do it so now I have to bring in the stock wheels and have them swap the sensors.
All FI had to do was tell me they couldn't properly program the sensors to the GR86 so then I would have canceled the sensors/tires and just ordered the wheels.
No one answered when I called.
I wanted a wheels tire set up quick.
I liked the simple look of the set and how well it went with the lines of the car.
Gerro, we're truly sorry to hear of any issues you've had with your order! If there's been any sort of delay on our end it's absolutely never our attention. If you have questions or concerns not yet addressed, please be sure to reach out to us at wheels@fitmentindustries.com. We'd be more than happy to help any way we can!
Bryce helped me out and sent me a new spline key free of charge, I've searched everywhere for a new one and should have just called sooner! Couldn't be more grateful right now!
Rims for my 2012 Mustang GT
Big shout out and thanks to all the guys and gals over at fitment industries for the outstanding customer service thanks to Nikki Derek Drake and Damien you guys rock thank you for all your help truly Kenderlin Brooks
Products used:
Wheels
Kenderlin, thank you so much for your kind words! We appreciate your feedback.
These guys know what they are talking about and they know what they are doing, absolutely wouldn't go anywhere else for my wheels and tires, HUGE shout out to Izack Over there great guy definitely an amazing company.
Tip for consumers:
An amazing experience
Products used:
Avid1 AV20s 225/40/18 9.5 +35 ❤️
I bought a set of Rotifrom BLQ's from Fitment Industries after using the website to figure out what size I needed. The wheels came quick and shipped fast! Exactly what I wanted!
Dakota -The wheels look awesome! Thanks for your feedback, we're glad you enjoyed your buying experience!
This company held my money for 6 months for a product that was never going to come in. Terrible experience, waste of time and money. To preface the review, all orders were on a potential 4-8 week backorder, which is fine. But I ordered a set of wheels and was VERY SPECIFIC on what I wanted, back in Jan 2022. In June I reached out again and wanted a real timeline of when I was going to get my wheels because it had been 5 months of only autogenerated "backorder emails". I personally reached out to the manufacturer to find out the wheels in the color I ordered were not even an option and they were never going to manufacture the wheels in the color I ordered. So this is when I get frustrated and reach back out to fitment industries to receive an email stating that they need to talk with the manufacturer to see "what is happening with my wheels" as if I was lying about reaching out to them and their status. So I do what any sensible person would do and ask for a refund. Only to have to email them again 7/21 to find out why I haven't received the money yet for my refund. 7/22 support emails back and says that I need to have a talk with my financial institution to find out what the issue is because it looks good on their end. 10:34 am is when I received the email to question my bank, and my bank tells me that the funds were received at 10:36 am. Coincidence? Not even remotely.
Tip for consumers:
Don’t waste your time with this company.
Products used:
None
* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Tyler - First off, we'd like to apologize that your experience was less then pleasurable with us. Given the circumstances, we can understand where you'd be left frustrated, especially given the amount of time that passed between when you first placed the order, and when your order was refunded. It sounds like generally there was also some confusion that we caused on our part in regards to availability on those wheels, and what spec/finish they were offered in, and for that we apologize as well. Ultimately, our goal with all of our customers is to give you the best possible experience with us that we can offer, and that simply sounds like that didn't happen in this case. If there is anything that we can do to make this situation right, or earn a second chance with you, please reach back out to us and discuss this situation with us further via email or phone. Thanks again!
Amazing Quick easy and it was perfect. It was extremely easy, specially when yoh looking for something specific they have it. Definitely will do business again
Saw what I wanted
Cause it was the vision I was looking for
We're happy to hear that! Thanks for the feedback, Johansell!
Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
Thanks for the feedback, Denise! We appreciate it!