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Fitment Industries has a rating of 3.4 stars from 951 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fitment Industries most frequently mention customer service, wheels tires, and youtube channel. Fitment Industries ranks 5th among Tires sites.
This company responds to reviews on average within 18 days
11,751 reviews
I literally get all of my Information from this company on YouTube. It could be camber kit, your suspensions, tire stretch, wheel fitment. They give out some really good advice. I would have ordered my wheels from them but, I don't believe they custom make rims
I hate this company,never,ever try order wheels and tires from this company, they start lying from day 1 to media i looking for azara wheels, the sails person told me yes we have in stocks told him ok i buy it,next morning he told me, sorry we don't have it but we can backorder ok i pays full amount money and start waiting, after 3 month waiting i call them back,tjey told me, great news we have your wheels, we need inspect, and send to you it fake a week, ok im start waiting again after 2 weeks i call them back, we sorry but you need go back and waits wait 5 month and nothing.customer service is terrible,finaly i cancelled my order, call to mr wheels company, this guys great, they delivered my wheels and tires in one month,again never try fitment industry.
I dealt with these guys a while ago. Bought wheels, tires and coilovers all at once and figured they'd take care of me. Got everything I ordered except the lug nuts. They quickly next day aired me the wrong lug nuts. Then did it again, and again and after the fourth time they tried calling me a liar and saying I wasn't putting them on correctly. I finally got the right lugs and got the wheels on. The tires were balanced horribly, I got them rebalanced and Fitment industries paid for it. On top of all this hassle I had to go through, I was mistakenly charged a fee from fed ex. I told Fitment industries about this mistake and they stated they would take care of it and to ignore anymore letters. I then began receiving letters stating I am being sent to collections. One call to fed ex got it all cleared up and even found out Fitment industries never contacted fed ex about the charge like they told me they would do. These people are liars and do not care about keeping good customers. The company needs an insane amount of help before I would ever consider purchasing through them.
I ordered four wheels on June 16th and they did not arrive until July 17th. The wait was not so bad except I kept getting notifications my order was just about to ship. I got a text notification on July 1st that I should expect a tracking number within the next two business days. So after waiting 11days and still no communication from them, I was pretty frustrated. So I texted their order update phone number with my name like it says online, and after going around in circles I got no update from the person responding to me. So then I emailed them asking what was going on with my order and if my wheels weren't going to be shipping in the next day like I kept getting promised, I was going to dispute the 1650 I had already paid. Well magically I got an email the next morning that my order would be shipping out and here's a tracking number. And then 3 days after texting for an order update, I finally got a response saying looks like your order is shipping and here's your tracking number (thanks I already got the email 2 days ago telling me that and now you're responding?!?). So finally the wheels arrive and they send the wrong size lugs and no center caps. You'd think after waiting almost a month, they'd at least get the order right. Pretty bad and at the performance shop where I take my car when I told them I got my wheels from Fitment they said don't get your wheels from them because they don't know what they're doing. Wish I had known before I ever made my purchase.
Jon - We're incredibly sorry to hear that you've had an awful time with your order! We would be happy to fix this ASAP as this is not normal for our business. Please email in with "ATTN: Mike" in the subject line and a member of leadership will be happy to assist and get this resolved for you!
Both Sam and Zach were very helpful in recommending the best cleaning supplies and mounting hardware for my set of Rohana RFX11 wheels. Will be ordering from them again!
Tip for consumers:
Any and all questions can be answered by the sales staff. Very informative and quick to respond!
Products used:
The wheel care kit is very comprehensive, and more cost effective than purchasing products individually from a parts store. Definitely recommend 10/10
Sean, thank you for the awesome feedback! We appreciate it very much!
Easy and quick. The etire order was placed over the phone. Jasper the rep was great to work with and made sure to contact who he needed to get the i formation requested
They had what I was looking for and I was able to get a person on the phone easily.
They fit the look i was goong for on the car.
Thanks for the feedback, Matt!
The process was great, I was kept well informed through out the entire process and everything was packaged well. My wheels and tires had no damage and were ready to be equipped on my 335i!
I heard great reviews and I had a couple of friends who have ordered wheels from Fitment Industries.
I wanted a specific look for my car and Fitment Industries provided! It was great to see other people’s cars with the wheels I wanted and how they were stances with their setup.
Thanks for the feedback, Gerardo!
Looks like I should have read the negative google reviews on this horrible company. The first red flag was that after ordering, I got an email stating that it could take 2 weeks to "process" my order. I ordered the wheels on a Friday and they were listed in stock. I decided to call on Monday to see if they were actually in stock. I was told that they were but if any problem came up, I could easily cancel my order. That was the first of many lies. They proceeded to ship me 2 of the wheels and claimed the other 2 would be following shortly. After a week and several calls, it turns out that the other 2 wheels are backordered 8 weeks. At this point I decided to cancel the order and return the 2 wheels that they shipped. That was 3 weeks ago. Fitment claims that the vendor is the problem with getting the RMA labels and that they can't even refund my money for the 2 wheels that never shipped. Every email from them is a canned statement acknowledging that I am disappointed and assuring that they are working on it. Just take a look at their responses to negative reviews here. I paid through paypal and have filed a dispute with them. At this point, that is my only hope in getting my money back. THIS COMPANY IS COMPLETE GARBAGE! After seeing all the reviews here, I think I may contact my bank and open a fraud investigation.
Products used:
I ended up purchasing wheels from americanmuscle.com It was a bit more expensive but I had the wheels in 2 days.
* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Kevin - It certainly sounds like there was some miscommunication here. We would love the opportunity to make this right, however, we're unable to locate your invoice with the name provided. Please email in with "ATTN: Collin" in the subject line and you'll immediately be connected with a manager. We can't apologize enough for the struggle you had to work through here. Thank you for your time sir!
I am writing to express my utmost appreciation and commendation for the exceptional customer service I received from your team at Fitness Industries. I recently had the pleasure of interacting with your custtomer service representative, Izack and I am thoroughly impressed with the level of professionalism, knowledge, and support provided throughout my experience.
It is often said that outstanding customer service is the cornerstone of a successful business, and your team at Fitness Industries exemplifies this philosophy. The experience I had with Izack has not only solidified my trust in your company but has also made me an enthusiastic advocate for your brand. I will undoubtedly recommend your services to my friends, family, and colleagues, confident that they will receive the same exceptional treatment that I did.
Thank you for your dedication to customer satisfaction, and I look forward to continuing my relationship with your company for all my future wheel and tire needs.
Sincerely,
Joseph Ruzon
Products used:
Wheels and tires package
Thanks for the feedback, Joseph! We appreciate it!
It def took longer then I expected it to take I believe about 2-3 weeks just for some lowering springs but they were exactly what I ordered and they came with everything so I'm not complaining
* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Tyler - we apologize for any shipping related delays. We do typically advise that our standard processing time is 2-3 weeks. If you need assistance further at all, please reach out! Thanks.
They work with you one on one, like they know you.
The products are great.
The one thing they should improve is the shipping time, it took long time to receive my oreder
We're happy to hear that! Thanks for the support, Alfredo!
Was impressed with the service and how the process went, i had payed for stuff i didnt need and fitment industry refunded me and informed me i didnt need the part i order
Good quantities rim
Lik the design
Thanks for the feedback, Ahmed!
Quick easy no problems when ordering, will purchase from again for sure! They're a good business for any car guy or gal.
Marco, awesome to hear! Thank you so much for your review!
Perfect purchase and fast to arrive my new wheels thank you very much let's hope spring arrives soon to release them.
Jorge, those look awesome! Thank you for taking the time to leave us a review, we appreciate it!
Richard was most helpful, made great suggestions, and answered all my questions! He was very knowledgeable about everything I asked!
Thanks for the feedback, Barry!
I ordered my wheels and tires for my nissan hardbody from Fitment because their sister company Custom Offsets didn't have my preferred wheel for my truck. I had to put it down as a 240sx, and they contacted me about the lug pattern being different, which is good. It means they are paying attention and care.
However. A couple days after I placed my order, while the tracker said processing and the wheels were most definitely not ordered yet from the manufacturer, I noticed I had ordered 16s when I originally wanted 17s. I was still going to be charged the restock fee for changing my order this early in the process, and even though the wheel and tire combo I picked was around $200 less, that seemed like it wasnt going to be applied. Customer service broke down as soon as there was a complication.
Overall I would suggest more vehicles be added to the options to choose from, or dont make it a required field when ordereing. Also to the consumer, make triple sure you order exactly what you want because after you hit the purchase button the experience goes downhill fast.
Tip for consumers:
Make double sure you know exaclty which wheels and tires you want, and make sure the ones in the cart match.
Products used:
Motegi mr150 wheels and accelera tires
* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Brandon - we appreciate your feedback, and also understand your frustration with switching to different product, and the subsequent cost in restocking your original product. If we do have to charge any fees, it is because we had to purchase product to be shipping from a vendor to us to fulfill your order fully, and those items in question had to have been shipped, on there way to us. However, we are willing to take situations like this on a case by case basis, as taking care of our customers is what matters most to us. If there is anything else that we can assist on or do to give you a truly solid experience, please reach out to our customer service team again and they'll help as needed. Thanks!
Bought rims a few months ago... The customer service was The best. Looking forward to buying more this company...
Basil, thank you for sharing your experience! We're so happy to have made it a great one! We look forward to working with you again.
I ordered a set of Cosmis racing wheels from fitment industries along with tires, tmps sensors and ceramic coating. I placed my order online and within two hours they started calling/texting me about the tires I ordered not being in stock. I called them and we talked and I selected another set of tires. They talked me into the tpms sensors at that point because they were mounting the tires. Long story short the wheels came damaged and it looks to have happened during the mounting process because the packaging was in perfect shape. I message them and they tell me I have to go have them refinished myself and they'll pay me back or they'll take $60 off of my $2600 order to make up for it…. So then I message them back saying i paid for new wheels not refurbished wheels can i just send the two back and get them replaced and they are giving me a super hard time and I've asked to just return all 4 and get my money back and they keep acting like i never asked and like it's not an option. I've also proven to them twice that there are no sensors installed. I will never deal with them again and I recommend you don't either.
Tip for consumers:
Don’t.
Products used:
Wheels/tires
* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Kyle - this seems far from the norm of our typical wheel/tire packages, as these issues are far from common. We are extremely sorry for those initial issues in receiving slightly damaged wheels, and for what sounds like poor communication on getting those damaged wheels replaced, or returned. We're going to reach out to make sure this was handled promptly. Thanks!
Very knowledgeable and helpful employee. Glad he was able to smoothly guide me with my repurchase of my xxr559 rims!
Thanks for the feedback, Janh!
Crooks if I had to I'd give this place one star, their own benefit if going to the page to looks at builds of peoples cars. My rims came with scratches/gouges from tires being mounted on the wheel, which were black so made it very noticeable, gave me like $100back not even close to be able to cover the cost to repair it. Decided to give them another chance this time not buying tires from them to avoid the first mishap. Wheels come in with one center cap missing they stated they called me and left a message (never happened) saying it's be shipped separately. So I wait the day of with my door open, package says delivered but I never received it. I started up a claim with fedex and their specific instructions were to wait a few days since it said it was delivered then have the company created a lost package report. These crooks have the balls to say that because it says delivered they cannot create a lost package report when it was FEDEX INSTRUCTIONS to do so. Never spending my money again through them, GO SUPPORT LOCAL SHOPS On any wheel and suspension setups! F*ck Fitment Industries
* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ritchie - We apologize that your original order arrived with damage and that you had a missing center cap upon receiving your second order. It seems like there was some misunderstanding on the situation of the lost claim by our customer service team. Could you please reach out to sales@fitmentindustries.com ATTN Jake so that this can be resolved asap? Thank you.
They came quick and without any problems. These rims are the 30mm which look beautiful but in the picture they show the 10mm which look better. But these rims are still amazing!
Set of Cosmic Racing Rims.
Because my friends have recommended me to this website for the best products.
Thanks for the feedback, Tom!
I needed to split the cost between accounts. Sales representative Damian Oglesby made the process quick and painless. Great customer service!
Website is amazing, you can look at various styles and what people have tried if posted i will def post pictures of fitment so others can see
Great pricing and great customer service
I like those wheels
Customer service is above and beyond
I like the look!
Website is amazing, you can look at various styles and what people have tried if posted i will def post pictures of fitment so others can see
Option options good options and good customer service
Saw it on my ig feed and looked good found a size that works with me
Excellent customer service. Every step of the way there is help if needed, and if not they'll reach out to make sure you're squared away.
Wheels, tires, suspension gurus
I like the look.
We’re happy we could help out, Richard! Thank you very much for your support!
One of the rims had a decent size chunk missing. The shipping packaging was in perfect condition so it must have happened prior to shipment.
Megan - We are extremely sorry one of the wheels you received came with damage. We would never intentionally ship out any product that was less than perfect, and we understand from your perspective why it would be disappointing to receive that. We'd like to discuss this further with you, and make sure we're doing what we can to improve this situation. We'll be in touch, thank you!
I love the FI very informative videos and great selection on their website. These are awesome t shirts and can't wait to get them.
Terrell, thank you for your support! We're glad you enjoy our content!
Thank you for the update it was prompt and faster than I expected to be shipped, can't wait really excited, will def be buying from them again.
Nabeel, thank you for the kind words! Thank you so much for your feedback!
Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
Zander - It's incredibly disheartening to us to hear you've had such a poor experience. We most certainly never call our customer's liars or take advantage of them, it sounds like there was some serious miscommunication on your order and we dropped the ball. We can't apologize enough, as this is not the norm for our company. Please feel free to email in with "ATTN: Collin" in the subject line and we will be sure a manager gets this taken care of for you. Thank you.