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Fitment Industries has a rating of 3.4 stars from 951 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fitment Industries most frequently mention customer service, wheels tires, and youtube channel. Fitment Industries ranks 5th among Tires sites.
This company responds to reviews on average within 18 days
11,751 reviews
I literally get all of my Information from this company on YouTube. It could be camber kit, your suspensions, tire stretch, wheel fitment. They give out some really good advice. I would have ordered my wheels from them but, I don't believe they custom make rims
I hate this company,never,ever try order wheels and tires from this company, they start lying from day 1 to media i looking for azara wheels, the sails person told me yes we have in stocks told him ok i buy it,next morning he told me, sorry we don't have it but we can backorder ok i pays full amount money and start waiting, after 3 month waiting i call them back,tjey told me, great news we have your wheels, we need inspect, and send to you it fake a week, ok im start waiting again after 2 weeks i call them back, we sorry but you need go back and waits wait 5 month and nothing.customer service is terrible,finaly i cancelled my order, call to mr wheels company, this guys great, they delivered my wheels and tires in one month,again never try fitment industry.
Ordered some purple bullet air caps for my new wheels that are also on the way! I also purchased the matte finish cleaning spray!
Y'all need to tighten up on your customer service skills ASAP Rocky! Y'all treat people like crap and you lose money! Change your ways!
Off, we're very sorry to hear you had a bad experience. This is certainly not normal for us! Please feel free to reach out to us and put ATTN: Claire in the subject line. We're happy to help however we can!
Super easy to find what I wanted at a good price. But 3 of the wheels I ordered came with little chips in them which shouldn't be acceptable.
I saw it online a lot
They were the ones I wanted
Very fast approval with affirm and order was already in process the next day. Do recommend to anyone looking for wheels and coilover packages.
Safar, it's awesome to hear you had a great experience! We hope you enjoy your new setup!
A+ 10/10 the wheels were delivered as described I did however need to use a 5mm spacer but other then that everything was perfect. I am very happy.
Thanks for the feedback, Kenneth!
Ordering was fast and no problems what so ever. The reponse time from there employees was even faster. Cant wait for my items to arrive.
William, this is great to hear! Thank you for leaving us a review!
Brenda was very helpful and knowledgeable in the whole process of swapping my rims since the ones I chose originally were on backorder
Thanks for the feedback, David!
Wheels cane fast and fittment industry was there to help at every step best company by far ive had to order parts from.
Thanks for the feedback, Esteban!
Excellent customer service provided by Ramil. He helped me find the right wheel fitment for my STi. Thank you, Ramil you're awesome!
Ronald! Thank you for your review! This is awesome, thank you for sharing your experience.
Company is a complete joke. Returns is a complete joke.
I have been dealing with this company since May, I ordered a set of wheels and tires and they sent me the complete wrong set after waiting a long time for their shipping process. I call and tell them what happened along with sending multiple emails showing what was sent and what was ordered. I was told I was wrong multiple times for them to finally figure out I was right.
They wanted me to pay for shipping/handling and a restocking fee to return the wheels THEY made a mistake on. I told them that wasn't happening and I was tired of dealing with it so I just asked for a full refund which they agreed to. So we move along to the return process and i email them multiple times to set up a time for pick up and I get no response. So I call and they say "they never received the emails" and that they'll get back to me about a time. So I get an email saying that Wednesday(today) they'll be here between 2pm-4pm. 4pm rolls around and no one shows up. So I call and ask what's happening and they say now the time is 5pm-6pm for pickup. 6pm rolls around and what do you know, NO ONE SHOWED UP.
Im not sure what they're doing as a company but this is completely ridiculous and I'm so over it at this point. You would think if someone spent almost $2 grand on your companies website you would make sure they get the best customer service, just like any customer spending money on your site.
After this experience with Fitment industries I wouldn't ever recommend doing any sort of business with them. If I could give them no stars I would.
Tip for consumers:
Don’t order from them you’re just making your life more complicated when they’re involved.
Products used:
None
* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hannah - We do apologize for the wrong order being sent to you as this clearly seems to be a case of miscommunication. It also sounds like the carrier may have dropped the ball for the pick-up of the package. This certainly is not intended and we are very sorry for this entire experience. Could you please reach out to us at sales@fitmentindustries.com so that we can address this situation? Thank you!
Its freaking awesome how easy it is to purchase basically anything they have cant wait untill i finally purchase some wheels
Arnoldo, thanks for the wonderful support! We we will be happy to assist you through the whole process.
Inventory is amazing, took me a very long time to decide but im very excited to receive my new wheels and tires and get them on in the spring.
Vast inventory, great search tools, prices and knowledgeable about what would go good with my Acura TL.
Couldnt decide between two different sets, so i left it up to some car friends and my wife and came to my decision.
We’re happy to hear that! Thanks for the feedback, Ben!
Very helpful team, especially Zach, they know exactly how to make your car pop and forsure make it turn heads
Rene, that's awesome to hear! Make sure to add your car to the gallery, we would love to see photos! Thank you so much for your support.
The website was very simple to use and straight forward. I tried using other sites but none were as simple as fitment industries
Angel, that's awesome to hear! Thanks for leaving us a review!
Great service, very fast shipping and updates from start to finish. My order was Great and everything I ordered showed up. Absolutely perfect.
Thanks for the feedback, Gary!
Yes I received the tire package in time. I also filed a return for it and it was picked up on June 27,2022. I'm waiting for my refund.
Thanks for the feedback, Juanjose!
Such and easy website to find things and very helpful I formation for any type of car. I found the perfect suspensions for my scion so thanks guys!
A representative reached out to see what they can do and they definitely helped! Can't wait to hold my first set of coilovers! I'm so excited!
A good site with quality product
I’ve always wanted to have coilovers on my car and so I went with Megan because they have a good rep
Thanks for the feedback, Doris!
Easy to use found on youtube love the products they carry will use for all my car parts and will tell my friends
Alexander, thank you for the review! We appreciate your support!
Car runs perfect and fitment is perfect for my 2013 dodge challenger, highly recommend anybody looking to upgrade suspension for any car :)
Eduardo, thank you so much for your support!
For a person who doesn't like waiting for parts the wheels I got came very fast and they weren't damaged at all very good shipping!
I chose figment industries because I have seen and heard very good reviews about them on all social media platforms
They fit my car the best
We're happy to hear that! Thanks for the feedback, Jonathan!
Gain trust and grow your business with customer reviews.
Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
Kurt, we're sure you'll love it! Thank you for the great rating!