• Fitment Industries

Fitment Industries

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Overview

Fitment Industries has a rating of 3.4 stars from 951 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fitment Industries most frequently mention customer service, wheels tires, and youtube channel. Fitment Industries ranks 5th among Tires sites.

  • Service
    220
  • Value
    102
  • Shipping
    101
  • Quality
    501

This company responds to reviews on average within 18 days

Positive reviews (last 12 months): 45.5%
Positive
5
Neutral
0
Negative
6

Instant Feedback

11,751 reviews

144
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How would you rate Fitment Industries?
Top Positive Review

“Awsome company!”

Joshua K.
1/4/21

I literally get all of my Information from this company on YouTube. It could be camber kit, your suspensions, tire stretch, wheel fitment. They give out some really good advice. I would have ordered my wheels from them but, I don't believe they custom make rims

Top Critical Review

“Wheels and tires package”

ALEXANDER I.
9/24/24

I hate this company,never,ever try order wheels and tires from this company, they start lying from day 1 to media i looking for azara wheels, the sails person told me yes we have in stocks told him ok i buy it,next morning he told me, sorry we don't have it but we can backorder ok i pays full amount money and start waiting, after 3 month waiting i call them back,tjey told me, great news we have your wheels, we need inspect, and send to you it fake a week, ok im start waiting again after 2 weeks i call them back, we sorry but you need go back and waits wait 5 month and nothing.customer service is terrible,finaly i cancelled my order, call to mr wheels company, this guys great, they delivered my wheels and tires in one month,again never try fitment industry.

Reviews (951)

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Reviews that mention popular keywords

customer service (757) fitment industries (425) shopping experience (168) tire package (66)
Thumbnail of user rachaelr131
Pennsylvania
1 review
0 helpful votes
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March 15th, 2022
Verified purchase

I ordered the shirt and poster for the giveaway! The shirt is amazing (I have multiple past ones as well) and the poster isn't just one that you tape up, it deserves a frame! It's not paper, so it won't rip. Plan on hanging it on the garage wall!

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

We’re happy to hear that! Thanks for the support, Rachael!

Thumbnail of user waynec472
AG
1 review
0 helpful votes
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November 16th, 2021

I recently purchased my first set of wheels from fitment industries, I first had the pleasure of interacting with Dave and then Andrew, they were both very patient with my questions and knowledgeable about the specs I inquired about. I learnt about fitment industries from YouTube and will certainly buy from them and recommend them in the future.
Thanks guys.

Thumbnail of user chandlerk18
Utah
1 review
0 helpful votes
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March 24th, 2022
Verified purchase

Very happy with how the wheels look on the car, after I got them on I lowered the car another inch and it looks really good. The wheels got here in a reasonable amount of time and everything got shipped when I was told it would.

I called to ask a couple of questions about the order and the lady that spoke with me on the phone was both patient and helpful.

Reason I chose this business:

I've bought 2 other sets of wheels from Fitment Industries and it's the only place I'll shop for new wheels.

Reason I chose this product:

I thought ESR's would look sick on my car!

Service
Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Chandler! We appreciate it!

Thumbnail of user milesi3
Pennsylvania
2 reviews
0 helpful votes
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March 15th, 2022
Verified purchase

The customer service was amazing. They helped me pick out the right wheels that would fit my car and reached out to the manufacturer multiple times on my behalf to make sure what I was buying would 100% fit my car

Service
Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

We’re happy we could help out, Miles! Thank you very much for your support!

Thumbnail of user freddieg36
Illinois
1 review
0 helpful votes
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April 20th, 2022
Verified purchase
• Updated review

The purchase of the wheels was smooth but quality control was lacking as the wheels have some imperfections so inspect your wheels thoroughly before installation otherwise you're s. O. l. As I was told.

Not really helpful but what's done is done. Something to keep in mind if there is a next time.

Reason I chose this product:

They had what I was looking for

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user serenep2
Serene P. – Fitment Industries Rep

Freddie - We would never intentionally send someone damaged product and we are terribly sorry when you received your wheels they were damaged. It sounds like there may have been some miscommunication. We will be reaching out soon about this issue. Thank you!

Everybody was helpful, Great service, I would definitely...
February 21st, 2022
Verified site experience
• Previous review

Everybody was helpful, Great service, I would definitely recommend hands down

Reason I chose this product:

They were available

Thumbnail of user fernandos183
Arizona
1 review
0 helpful votes
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March 9th, 2022
Verified purchase

In my opinion fitment industries has the best website for purchasing rims and tires. Had been looking around and after months of looking into other companies none has the simplicity and the pictures of cars with the fitment on them as good as fitment industries.

Reason I chose this business:

The reviews, the inventory, the website and the images of customers with their cars and rims on there

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

We're happy to hear that! Thanks for the support, Fernando!

Thumbnail of user jeremyp364
Virginia
1 review
0 helpful votes
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March 9th, 2022
Verified purchase

Though my wheels were backordered for over 6 months, the staff were very transparent about what to expect, and after a out of stock on the tires I picked, they were quick and willing to correct it. The wheels and tires arrived wonderfully packaged. Thank you again!

Wonderful. Extremely responsive and we're quick to keep me updated with the status of my order.

Reason I chose this business:

Only reasonable place I could find with the wheels I wanted with the ability to add tires.

Reason I chose this product:

Because they look $#*!ing sick.

Service
Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

We're happy to hear that! Thanks for the support, Jeremy!

Thumbnail of user willk67
Florida
1 review
0 helpful votes
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October 2nd, 2020

I had questions about my car and the tire size to use for the fitment I was looking for. The person who helped me was Madison and she was very fast to respond and extremely helpful and clear about what I needed to meet my needs.

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Will - Thank you for sharing, we greatly appreciate your feedback! We're so happy you had a great time!

Thumbnail of user danielp849
Maryland
1 review
0 helpful votes
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April 25th, 2020

One of my rims cracked on my car, and i needed a place to get wheels and tires, at good quality, and a decent price, quickly. I was able to find a set of wheels, and tires (which they mount and balance for you!) for about a grand. Customer service is great, and so is their youtube channel, which is funny and very informative. Over all great business, would recommend

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Daniel, thank you so much for leaving a review. We appreciate you!

Thumbnail of user marcoc130
Nevada
1 review
0 helpful votes
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March 18th, 2020

Super Cool wheels they help you out with everything with the suspension perfect for you needs and car specs they will help you out with wheels too and give you the best advice out there if you are new to the car community, I highly recommend them!

Tip for consumers:
Ask them anything you are having trouble with, and they will help you out no matter what question it is, and they will help you out making a good decision with what you are going for, like racing, drifting, or looks, so go and give it a try they are super nice!!!

Products used:
The product that I got for now is some Apparel, But If I where to be able to save my money I would get some cool as Air Suspension, with some wheels, like Cosmis Racing, XXR, ESR, with some Michelin Tires.

Service
Value
Shipping
Returns
Quality
Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Marco, thanks for the recommendation! Also, thank you so much for the support, it means the world to us.

Thumbnail of user kathleenk1189
Oregon
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

Was great being able to finance through lenders I trust like affirm. Additionally with out speaking to anyone or much thought I was able to order wheels that fit with a perfect offset and was able to install them with no adjustments or modifications to my hubs or coil overs. BEYOND happy.

Reason I chose this business:

Easy and great selection

Reason I chose this product:

BEEN DYING FOR WHEELS

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Kathleen!

Thumbnail of user alexr1149
Illinois
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

I got sent the wrong tires even after I was told they were going to send the correct ones. They sent me the wrong tires even after I told them that I had cracked a wheel and needed 18 inch tires instead of 17

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Alex - We do apologize for this matter as it sounds like there was was a bit of miscommunication within your order. We'll be reviewing this and reaching out to prompt a resolution asap. Thank you!

Thumbnail of user osmanl1
Washington
2 reviews
0 helpful votes
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April 29th, 2020

Great company! And I've heard great things about you Fitment industries! Just hoping to get my coils soon! My birthdays in less then a month and my new wheels get here next week and I'm really hoping my wheels get here in time before my birthday to complete my setup!

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Osman, that's awesome! Happy early birthday! Thank you so much for the kind words!

Thumbnail of user trevord193
South Carolina
1 review
0 helpful votes
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June 22nd, 2022
Verified purchase

Website was laggy, checking out wasn't really easy, and then trying to follow up at all about these insane shipping times was just like hitting a brickwall and getting automated stuff. Finally got what i ordered 6.5 weeks after. I understand somethings are uncontrollable but just didn't have a great experience.

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user joeym185
Joey M. – Fitment Industries Rep

Trevor - our apologies for any confusion regarding shipping times, and any automated contacts that resulted in frustrations. If there is anything at this point that we can do to help improve your experience with us, please reach out to our team via phone or email and we'll do whatever we can to assist!

Thumbnail of user timothya246
Texas
1 review
5 helpful votes
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May 1st, 2021

I've purchased a set of wheels from this company before in 2018. Went great very satisfied with them and the order process. I purchased another set and they sent me text updates saying my order had shipped on March 8th. It says on their site it takes up to around 6 days for them to arrive. I got nothing after several weeks. On March 24th I emailed them about the issue. I received another text update that my order has shipped. This was on March 29th. It is now May1st and still no tracking number. I assumed it was a delay or an issue with whoever is delivering. I have no idea who even has my wheels at this point. Very disappointing considering my first order from these guys went so well. I'm holding out hope the fault isn't with FI themselves.

Products used:
Wheels and lugnuts

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Timothy - We're incredibly sorry to hear about the delay you're experiencing! We would love to look into this and make sure it's resolved for you but have a difficult time pulling up your invoice number with the information provided. Please reach out to us and ask for Collin over the phone or include "ATTN Collin" in your email subject line and we'll look into this ASAP!

Thumbnail of user michaelp5488
Oklahoma
1 review
0 helpful votes
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March 1st, 2023

I ordered a set of konig Countergrams on 10/2 it's been about 4 months and my order is still processing. When I ordered my wheels it said they had them in stock. They didn't. Fitment industries do email me twice a month saying thank you for your patience on this backorder, but my point is this situation could have been avoided if their inventory was updated. I very much appreciate their corporation with somewhat updating me on the status of my order. I don't want anyone to wait as long as I have to, so before you do purchase try your best to KNOW if the item you want is in stock.

Thumbnail of user joses449
New York
1 review
0 helpful votes
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August 18th, 2020

Hello all so I ordered and wheel and tire package late night picking my second choose seeing as I could find the wheels I really wanted which was cool. Next day however I saw what I've been looking for so I gave Fitment industries a call to see if I could change my order I spoke with Bryce and he was very helpful and understanding got my order changed in no time Thanks again bud. Looking forward to receiving my order.

Thumbnail of user jacks1721
Canada
1 review
0 helpful votes
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June 13th, 2022
Verified purchase

Too many push emails when you have something in your cart but arent ready to buy yet

Upon delivery, 2 of the wheels had small dents in them. They werent very big, but its unfortunate that they showed up like that. Couldnt tell if it was a ups damage, or a damage from the warehouse. Didnt make a complaint because i wanted the wheels on the car asap, and didnt know if they would ask for them to be sent back. Delivery and the process of the order was quick and otherwise handled really well.

Reason I chose this business:

Convenience, and because i can check how different wheel specs fit my car with the gallery

Reason I chose this product:

I love the design of these wheels, and was able to see that they would fit how i want them to through pictures.

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Jack!

Thumbnail of user orlandoo36
California
1 review
0 helpful votes
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March 24th, 2022
Verified purchase

Previously i had ordered wheels and tires but the tires were not quite what I was looking for. I had ordered a 205/50/15 for my Focus but I actually preferred the 195/45/15 on other cars, and i noticed the 205's weren't gonna work out as soon as i mounted the first wheel. Without continuing mounting the other wheels and trying to convince myself by driving that I might like them, I hit them up and told them my situation that i wanted to get the tires exchanged for a smaller size. They worked with me without much hassle and for a small fee of course. Eventually it all worked out and i got my 195/45 tires put on and i'm now rocking them with pride. Very satisfied with my purchase and with the attentive service I received. Keep it up!

When I contacted them regarding swapping my tires out for another size after I had received my order, they promptly helped me get them shipped back and they did the swap for me without much hassle which I greatly appreciate.

Reason I chose this business:

I found fitment industries after I searched up the Enkei 92 wheel, and was immediately reeled in by the possibility of the payment plans via affirm.

Reason I chose this product:

The Enkei92 wheels were always a favorite of mine as wheel as select MST wheels, I would always see them on early 90’s honda civic’s and wanted something similar for my 05 focus sedan.

Service
Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the support, Orlando! We appreciate it!

Thumbnail of user gabrielm328
Massachusetts
1 review
0 helpful votes
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December 7th, 2021

I placed my order 9/25/2021, received them 10/25/2021 and they look amazing! Unfortunately I only got 3 wheels! They are fully aware that fedex only delivered "3" wheels and that the 4th wheel was never shipped out. Today makes two weeks sense we filled a clam but I have yet to received my 4th wheel or any update on fixing this issue. It really does suck that they are fully away of this issue and couldn't send me a replacement. This issue clearly has nothing todo with me, Where is customer service at this point. I shouldn't have to wait this long to get my 4th wheel.

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user joeym185
Joey M. – Fitment Industries Rep

Gabriel - This certainly sounds far from our normal standards and procedures, and we are extremely sorry for the delay on getting your last wheel. We'll be reaching out shortly to make sure these issues were resolved. Thanks!

Thumbnail of user brantleyb3
Massachusetts
1 review
3 helpful votes
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June 4th, 2021
Verified purchase

I ordered a wheel and tire package from here on the 28th. I also ordered a shirt with them too. The shirt just got here and yet my order still has yet to move from "Order Placed" to "Being Processed" or "Shipped". I called and was told they should be shipped out by the 4th. Well today is the 4th and it's 7:00 pm in Massachusetts right now and my order is still at "Order Placed". At the least my order should be being prepped for shipping but nothing. I've already paid for everything so there should be nothing else to wait on.

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Shipping
Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Brantley - We do apologize for any initial delays with your order as we were likely waiting for products directly from our vendor which may have caused unexpected delays. This certainly is not intended as we strive to provide a quality experience to all customers. Please reach out to us at wheels@fitmentindustries.com ATTN Jake so that we can review this further. Thank you!

Thumbnail of user joser739
California
1 review
0 helpful votes
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October 7th, 2020

The entire experience was enjoyable Fitment Industries website was easy to navigate. I was able to look at many wheel options and pictures of wrx's with them on as well as the suspension option they used and when I had a question Evan was very helpful and quick to answer my questions I will be using them for any future wheel and tire purchase can't wait to put my TS-5 on my Wrx

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Jose, amazing! We're so happy we could help you choose wheels for your build, they look great! Thank you for sharing this!

Thumbnail of user juanh127
California
2 reviews
0 helpful votes
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February 24th, 2022
Verified purchase

I bought some enkei wheels that were backordered for about 4 months until they finally went on sale again. I clicked purchase and added the some add-ons without paying too much attention. I later get an email from customer service for a return on some parts that I did not end up needing. They took the initiative to process a return for me instead of just sending me unecessary accessories. That was definitely greatly appreciated.

Reason I chose this business:

Great reputation

Reason I chose this product:

I loved how they look

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Juan!

Thumbnail of user christinh15
California
1 review
0 helpful votes
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April 26th, 2022
Verified purchase

These wheels really brought the 5.0 to life. I love love love them and with the color sceem I was going for really pulled the car together. Shopping online was easy and my order came in within 2 day's of ordering.

Reason I chose this business:

I had purchased wheels from them before for my Genesis and I loved them.

Reason I chose this product:

I choose this product because it really made the car pop. I love the gold on the wheel and the black on black look.

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the support, Christin!

Thumbnail of user anthonys1803
North Carolina
3 reviews
0 helpful votes
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April 28th, 2022
Verified purchase

Seems my filter for offset was completely ignored and I had to scroll through a bunch of similar offsets but they weren't the one I put in the filter. Had difficulties filtering tires too, I wanted to sort by treadwear.

Reason I chose this business:

My friend had good things to say.

Reason I chose this product:

I was looking at these Apex wheels and comparing them to others on Fitment Industries and ended up just deciding to get them and tires. I had trouble finding tires but at the last minute these were available.

Quality
Thumbnail of user serenep2
Serene P. – Fitment Industries Rep

Anthony - We are sorry the filters you were using weren't working. We will have a manager look into that right away. We will also look into adding the tire filter suggestion for our customers.

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From the business

Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.

Company Representative

Thumbnail of user clairew236
Claire W.
Typically responds within 18 days

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