• Fitment Industries

Fitment Industries

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Overview

Fitment Industries has a rating of 3.4 stars from 951 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fitment Industries most frequently mention customer service, wheels tires, and youtube channel. Fitment Industries ranks 5th among Tires sites.

  • Service
    220
  • Value
    102
  • Shipping
    101
  • Quality
    501

This company responds to reviews on average within 18 days

Positive reviews (last 12 months): 45.5%
Positive
5
Neutral
0
Negative
6

Instant Feedback

11,751 reviews

144
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How would you rate Fitment Industries?
Top Positive Review

“Awsome company!”

Joshua K.
1/4/21

I literally get all of my Information from this company on YouTube. It could be camber kit, your suspensions, tire stretch, wheel fitment. They give out some really good advice. I would have ordered my wheels from them but, I don't believe they custom make rims

Top Critical Review

“Wheels and tires package”

ALEXANDER I.
9/24/24

I hate this company,never,ever try order wheels and tires from this company, they start lying from day 1 to media i looking for azara wheels, the sails person told me yes we have in stocks told him ok i buy it,next morning he told me, sorry we don't have it but we can backorder ok i pays full amount money and start waiting, after 3 month waiting i call them back,tjey told me, great news we have your wheels, we need inspect, and send to you it fake a week, ok im start waiting again after 2 weeks i call them back, we sorry but you need go back and waits wait 5 month and nothing.customer service is terrible,finaly i cancelled my order, call to mr wheels company, this guys great, they delivered my wheels and tires in one month,again never try fitment industry.

Reviews (951)

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Reviews that mention popular keywords

customer service (757) fitment industries (425) shopping experience (168) tire package (66)
Thumbnail of user benceb5
New York
1 review
0 helpful votes
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July 7th, 2022
Verified purchase

I took a while to get my rims and tires but it arrived nicely packed with no damage. One thing. The tires that i bought my rims with had good reviews but they handle absolutely horrible on my q50 if possible stay away from vercelli tires get continental or similar they are handle very poorly. My oem rims with pirelli tires handle much better 8 inch wide than 9 inch wide on vercelli.

Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Bence!

Thumbnail of user jesses635
California
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

First time purchasing wheels and tires and Jeremy was very helpful and explained what would and what wouldn't fit on my vehicle. He asked what kind of look I wanted and recommended the size I should get.

Reason I chose this business:

Friend recommended

Reason I chose this product:

Recommended by sales person

Service
Value
Shipping
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Jesse!

Thumbnail of user kristianb41
North Carolina
1 review
0 helpful votes
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February 24th, 2022
Verified purchase

User friendly website, lots of tools to help find the correct fitment, tire stretch, plus the gallery is very helpful. The Konig ampliform and Continental DWS06 Plus tires are a great combo. Email updates through the whole process and fast shipping. Would recommend to anyone.

Reason I chose this business:

Good reviews, bought my bc racing coilovers here before, quick shipping and no issues.

Reason I chose this product:

The funny/informative videos. One of a few companies that will interact with its customers quickly and are helpful if any issues come up.

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

We’re happy we could help out, Kristian! Thank you very much for your support!

Thumbnail of user mikem1892
Wisconsin
1 review
0 helpful votes
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April 6th, 2020

I've purchased wheels, tires and apparel through fitment industries. Great customer service, quick shipment and amazing quality. I will continue to purchace from fitment industries and always recommend them to others.

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Mike, thanks for sharing your experience! That's great to hear!

Thumbnail of user codboy772
California
1 review
0 helpful votes
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January 9th, 2024

I ordered a set of rims and tires for my vehicle and they had an est delivery was 11/27, now its 1/9 and no updates, no progress on my order and lacking responses from email.

Service
Shipping
Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Divianian - We apologize for any inconvenience as it seems this order is likely for custom built or backordered wheels. Please note that at no point do we control production timelines of product as this is directly related the the product manufacturer. Certain products can have longer leadtimes depending on their popularity or build quality. Please reach out with questions on this matter. Thank you.

Thumbnail of user harrym316
Florida
1 review
0 helpful votes
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November 9th, 2021

I was looking for wheels and tires for car, my sales rep Luke was great, knowledgeable about the products I was interested in, answered all my question, was not pushing to make the sale told me to take my time, I was interested in a few different wheels and Luke checked the availability of all the wheels I was interested in. This sale took a few days from start to finish and Luke was available for all my question regarding wheel size and tire size, I was considering different set ups and Luke was able to give me the pros and cons of each set up. I will definitely do more business with Fitment Industries, price and products offered are top notch. My order was placed so now all I have to do is wait for my wheels and tires, I'll write a follow up review once received to comment on shipping.

Products used:
Wheels and tires

Service
Value
Quality
Thumbnail of user richardm161
Texas
1 review
1 helpful vote
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August 12th, 2021

DO NOT ORDER FROM THESE GUYS!
Ordered wheel and tire package 3 months ago and was told they were on back order and I was alright with that. After 10 weeks called to check on the order (since I had not heard from them as promised) onlky to be told that the wheels were in stock with just a very slight different offset. No problem, send the wheel and tire package. Then I was told the prior order was placed with the wrong tire size for the back wheels. After confirming the new tire size, i was assured the order was placed and would have within 14 to 21 days. Fourteen days later I call to check the status, again no called to update me as promised. Only to learn that not only did they cancel 2 of the wheels and tire completely, that were going to order the wrong color.
So, Whatever you do, order from somewhere else. The people they have working there are incompetent. Now I have to start over with another provider.

Products used:
Nothing from Fitment Industries, ever!

Service
Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Richard - We apologize for this negative experience with us as it certainly is not our intention. We'd love the opportunity to correct this situation and would ask that you reach out to us at sales@fitmentindustries.com ATTN Jake. We hope to hear from you soon! Thank you.

Thumbnail of user raymondb616
Japan
1 review
0 helpful votes
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May 6th, 2022
Verified purchase

When I had a question about a wheels and tires package, my question was awensered quickly and the guy helped me get my setup over the phone and awensered the other questions that popped up along the way, would highly recommend

Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

We’re happy we could help out, Raymond! Thank you very much for your support!

Thumbnail of user sandraz485
Maryland
1 review
0 helpful votes
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July 1st, 2022
Verified purchase
• Updated review

I love the Anovia wheels, they arrived very quickly. The only issue I had was the lug nuts, the website did not list the ones I ordered as out of stock for months. After two weeks, I contacted customer support and the representative notified me it was out of stock until December. They helped me choose a set that was in stock, and they refunded me the difference in cost. I will be ordering my future wheels, tires, and suspension from them in the future!

Dianne was very responsive and helpful.

Reason I chose this business:

I love the car content on Youtube, they have an incredible inventory, a gallery to help choose my fitment, and they shipped the products to my door ready to go on my car.

Reason I chose this product:

The Anovia wheels look great and I've wanted a set since they were Artisa.

Service
Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

We're happy to hear that, Sandra! Thanks for the feedback!

Always fast and easy shopping
November 17th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Great service fast delivery

Reason I chose this product:

Christmas gift for my brother

Thumbnail of user leev249
South Carolina
1 review
0 helpful votes
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June 14th, 2022
Verified purchase

I am very pleased with my puchase, Jeremey was very helpful made me feel confident with my purchase. Everything went smoothly with the delivery process. Would highly recommend Fitment Industries to anyone.

Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

We're happy to hear that, Lee! Thanks for the support!

Thumbnail of user rolandov24
California
1 review
0 helpful votes
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April 8th, 2022
Verified purchase
• Updated review

I know when it comes to delivery it wasn't your fault. It was a HASSLE to get a hang of roadrunners customer service when fitment industries would reach back immediately.
Update- Joey a rep from FI reached out to be more engaged and ask questions regarding this matter. When it comes to customer service with fitment industries I was already happy with the help and knowledge they provided. But then Joey made my overall experience a lot better because he took his time to listen to a customers voice. Experiences like that is what makes a customer want to purchase from you guys again. However even if my experience with the delivering carrier wasnt the best. I more then satisfied with FI's customer service and overall experience with them. I don't want other customers to experience the same thing I went through.

They were efficient. Roadrunner was $#*! though.

Reason I chose this business:

They breaked everything down everything easily and made it easy to choose my set of wheels.

Reason I chose this product:

They aren’t runned too much on my car around my area and also I really love the design of the wheels. I hope they fit tbh

Service
Quality
Thumbnail of user joeym185
Joey M. – Fitment Industries Rep

Rolando - We are happy you had a mostly positive experience with us outside of some logistics related issues that came up on your order. We hope you can understand from our perspective that those things were not necessarily in our control, but we would still like to discuss this further with you to make sure we're doing what we can to improve your overall experience with us. We'll be in touch! Thank you.

Im nervous
February 16th, 2022
Verified site experience
• Previous review

Im nervous. Its my first ever wheels for my car

Reason I chose this business:

They breaked everything down super easy

Reason I chose this product:

They aren’t runner too much on my car around my area and also I really love the design of the wheels. I hope they fit tbh

Thumbnail of user marios272
California
1 review
0 helpful votes
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March 15th, 2022
Verified purchase

Great experience turns out I didn't need Tpms sensors for my civic si and they went ahead left a voicemail and emailed me letting me know and canceled before I received the order to avoid the hassle of returning them. Great customer service too

Reason I chose this business:

My brother had purchased wheels for his infinity and had a great experience.

Reason I chose this product:

I really wanted wheels and they either look too plain or look good but at a hefty price. The anovia wheels have great style and are budget friendly as well.

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

We're happy to hear that! Thanks for the support, Mario!

Thumbnail of user ramirob28
Florida
1 review
0 helpful votes
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March 17th, 2022
Verified purchase

Company stocks over one million dollars in wheels and has a problem getting a $200 rim? Then the customer has to call 2weeks later to see if there was a problem with the order which there was. The financer already paid for everything now I'm paying the financer back and I'll probably already have more than half of the wheels paid off before the wheels even get shipped.

Reason I chose this business:

Because I'm broke asf after the holidays

Reason I chose this product:

I chose these wheels to put on my p. O. s truck to get cool points from the takuaches cuh.

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user serenep2
Serene P. – Fitment Industries Rep

Ramiro - We are sorry you had a less than stellar experience with us. We would like to make this right with you and will have a member of management reach out to you soon to discuss this. Thank you!

Thumbnail of user nitrobob42
California
1 review
0 helpful votes
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July 20th, 2023

Had written a complete review management contacted me and asked me to pull the review and would refund the whole amount and wave the restocking fee if I do not get as promised I will repost the entire review

Service
Value
Shipping
Returns
Quality
Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Robert - It seems that this matter was addressed by our management team. Please feel free to touch base with us should you have further questions. Thank you.

Thumbnail of user alishas124
Georgia
1 review
0 helpful votes
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February 17th, 2022
Verified purchase

Man this guy Anthony set up my order help me figure out what tha hell I needed and was A1 the whole time of me bugging the $#*! out of him sorry dude anyway give this man a raise he deserves it thanks alot man

Reason I chose this business:

Love watching the guys on your YouTube channel

Service
Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

We’re happy we could help out, Alisha! Thank you very much for your support!

Thumbnail of user marcusr102
Colorado
2 reviews
0 helpful votes
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April 16th, 2020

Everything is streamlined to make an easy process for deciding what to get for my car, and the checkout process is just as easy. Just bought some coilovers, but wheels & tires are definitely down the pipeline for my car.

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Marcus, that's awesome to hear! Please let us know if you ever need anything further!

Thumbnail of user edgart68
Pennsylvania
1 review
0 helpful votes
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November 11th, 2023

I have to say that I was very skeptical after my lack of research for the company before submitting my order. There is a lot of bad reviews about the company. I have to say that I had no issues and actually exerienced great customer experience. To my surprise after inspection the wheels came nearly undamaged. They were neatly packed and very well padded between each wheel. In addition, the wheels experience the slightest big of scratching in the far back of the wheel (no one is gonna see that). The wheels came faster than expected and I ordered ESR CS 15 with Vercelli Stradda II and they came in a week and half. Unfortunately, their website doesn't upload the tracking shipment number in time and I had no idea. I kinda just came home to them. Their website is super friendly and really easy to use. Now all I gotta do is drop my car on coil overs.

Products used:
Tires and Rirms

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Glad to hear we could help! Thanks for your support!

Thumbnail of user jonw233
Wisconsin
1 review
0 helpful votes
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April 23rd, 2020

This was my second purchase that I have made this month (April 2020) with Fitment Industries. First was a set of wheels and tires and the most recent was a set of Silver coilovers for my 2004 Lexus is300. The team member/sales representative was Zach and he was very knowledgeable and took the time to answer all of the questions that I had. As I stated above I purchased a set of Silver brand coilovers, but I was debating between two other brands. So given the tech specs that Zach provided on each set and broke everything down for me and provided his own input, I cannot be more happy with my purchase and looking forward to receiving them and doing the installation. Once again Zach, thank you for taking the time to walk me through another great addition to my build!

Tip for consumers:
I would definitely make the phone call during business hours and have what you are looking at wrote down and personally speak to a representative so they can answer any questions that you may have. Then when you feel comfortable, pull out the old card and place your order over the phone.

Products used:
18x8.5 +45 Enkei TFR with Nitto Neo Gens 225/40/18. Silver brand coilovers 14k front 8k rear, all for my 2004 Lexus is300 Sport Design W55 5 speed with factory LSD.

Service
Value
Shipping
Returns
Quality
Thumbnail of user adeshm2
New York
1 review
0 helpful votes
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March 11th, 2022
Verified purchase

My experience overall was great. My order shipped a lot faster then I expected. The order was on backorder so I was shocked. I switched my original order for something else and I was helped via email. The response was quick and they switched my order no problem.

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

We're happy to hear that! Thanks for the feedback, Adesh! We appreciate it!

Thumbnail of user joshuaa434
Florida
1 review
0 helpful votes
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March 20th, 2022
Verified purchase
• Updated review

I received a paper on the package that confirms that the wheels were balanced but they were actually not balanced at all. I had to take them to get balanced and pay for that. Also I I didnt know I need hob rings for it, the website never said that I needed that.

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Joshua, we're truly sorry to hear of any issues you've had with your order! If you have questions or concerns not yet addressed, please be sure to reach out to us at wheels@fitmentindustries.com. We'd be more than happy to help any way we can!

Great experience
February 26th, 2022
Verified site experience
• Previous review
Thumbnail of user santiagoa35
California
1 review
0 helpful votes
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March 14th, 2020

I'm new to the car game, I've have been looking for some new coil overs to lower my car with. Yet I couldn't find what I wanted, until I came across this YouTube video about tein coilovers and the different types. Fitment industries helped out a lot with the information they gave on the video! Thank you Fitment for the new set of coils!

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Santiago, we're so happy we could help you decide! Thank you for sharing your experience.

Thumbnail of user miltonq2
New York
1 review
0 helpful votes
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April 23rd, 2020

Fitment Industries is a well overall company. Fast shipping and excellent customer service. They would take time out of their to help you with anything you need, from suspension to wheel set ups.

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Milton, thank you for your review, we certainly appreciate it!

Thumbnail of user lopezr6
Florida
2 reviews
1 helpful vote
  • Send Message
May 23rd, 2021

I placed 1800 dollar order throught fitment industries and a day later somebody totalled my vw jetta. I called them twice to let them know to not ship the order because i had no vehicle to put the rims on. 2 days after my 2nd call the order shipped.
I called them back they put a note to fed ex to return the items not to deliver.
Its been 2 months and i still have no one to talk to about it? Where is my 1800 dollars? My guess is as good as yours... my advice to anyone reading this review (do not order anything from this people)
You are gonna loose your money.

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Lopez - That's definitely not our standard, there must be a miscommunication here. Please email us with "ATTN Collin" in the subject line and we'll make sure this is all sorted out ASAP! We look forward to hearing from you, thank you.

Thumbnail of user leonardoo14
California
1 review
0 helpful votes
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April 7th, 2020

After watching videos from the Fitment Industries YouTube channel and looking through the gallery of wheels and tires I made my first purchase. The website made it easy to look for what I wanted and I was even able to see what others were running. I'm satisfied with my purchase and I'll definitely have Fitment Industries as my first option in the future.

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Leonardo, thank you for your feedback! This is great to hear!

Thumbnail of user zakharf
New Jersey
1 review
0 helpful votes
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March 9th, 2021

I recently bought a set of Artisa Artformed wheels and tires. After driving on the highway for the first time I noticed a really bad vibrating going on. I do have hub centering rings so this leads me to believe that the wheels weren't balanced properly which is very upsetting to me. Now I have to go spend an additional $50 - $100 to get my wheels rebalanced. Aside from that, I have no complaints. Wish I could make this a 5-star review but because of the poor balancing job, I just can't at this point in time.

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Zakhar - We're so sorry to hear about this! Please understand this certainly is not normal and we'd be happy to reimburse you for the $50 - $100 it's going to take to rebalance the wheels. Make sure to reach back out to us, we'd love to assist!

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From the business

Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.

Company Representative

Thumbnail of user clairew236
Claire W.
Typically responds within 18 days

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