• Fitment Industries

Fitment Industries

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Overview

Fitment Industries has a rating of 3.4 stars from 951 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fitment Industries most frequently mention customer service, wheels tires, and youtube channel. Fitment Industries ranks 5th among Tires sites.

  • Service
    220
  • Value
    102
  • Shipping
    101
  • Quality
    501

This company responds to reviews on average within 18 days

Positive reviews (last 12 months): 45.5%
Positive
5
Neutral
0
Negative
6

Instant Feedback

11,751 reviews

144
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How would you rate Fitment Industries?
Top Positive Review

“Awsome company!”

Joshua K.
1/4/21

I literally get all of my Information from this company on YouTube. It could be camber kit, your suspensions, tire stretch, wheel fitment. They give out some really good advice. I would have ordered my wheels from them but, I don't believe they custom make rims

Top Critical Review

“Wheels and tires package”

ALEXANDER I.
9/24/24

I hate this company,never,ever try order wheels and tires from this company, they start lying from day 1 to media i looking for azara wheels, the sails person told me yes we have in stocks told him ok i buy it,next morning he told me, sorry we don't have it but we can backorder ok i pays full amount money and start waiting, after 3 month waiting i call them back,tjey told me, great news we have your wheels, we need inspect, and send to you it fake a week, ok im start waiting again after 2 weeks i call them back, we sorry but you need go back and waits wait 5 month and nothing.customer service is terrible,finaly i cancelled my order, call to mr wheels company, this guys great, they delivered my wheels and tires in one month,again never try fitment industry.

Reviews (951)

Rating

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Reviews that mention popular keywords

customer service (757) fitment industries (425) shopping experience (168) tire package (66)
Thumbnail of user denisek714
Tennessee
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

Anthony helped me out and was incredibly helpful. He took the time to help me find wheels and tires that would fit the best and achieve what I was looking for.

Reason I chose this business:

Expertise! I wanted to talk to people I knew would help me with the fitment I was looking for and wouldn’t let me buy something I couldn’t use.

Reason I chose this product:

They looked good, fit good, and had the brand recognition I knew I could expect quality products from.

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Denise! We appreciate it!

Thumbnail of user georgec1402
Florida
1 review
0 helpful votes
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March 29th, 2022
Verified purchase

Smooth experience from initial contact up until delivery and even after.
Easy to navigate website and Nickson was all hands on deck and on point.
Definite go to for my next set of wheels and tires.

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, George! We appreciate it!

Thumbnail of user aaronb864
Washington
1 review
0 helpful votes
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July 17th, 2022
Verified purchase

I purchased rims from this company that said they would fit my car. When I got them, they brutally hit my brake calipers. I am now having to purchase spacers to put on so my rims will fit.

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Aaron - We do apologize for any issues with fitment and we do recommend that you reach out to our customer service team for assistance as this is something that we are more than willing to assist with. We look forward to getting this resolved asap. Thank you.

Thumbnail of user lucasr114
Sweden
2 reviews
0 helpful votes
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August 28th, 2021
Verified purchase

Like I said in the title, my order wasn't exactly an easy one. Different wheels from front to back, the back wheels being custom order only, coilovers, tires, and a host of extras. Dani Kadi was there to help me on the phone all the way, and while I knew pretty much exactly what I wanted, he was 100% onboard and helpful with all the questions I had. He's clearly super knowledgeable about wheels and tires, knows his products and the site, and I definitely appreciated knowing I was working with someone who wanted to get it right the first time, just like me! He even pulled some strings and called the wheel manufacturer instead of waiting for them to reply to an email to make sure they could produce the custom order wheels I wanted AND got me a discount on my order.

Of course, I haven't received all my goods yet given it's only been about a day since I placed the order, but I will say the purchase process was about as easy as it could have possibly been, and that's what I'm focusing on here. First impressions go a long way, and Dani and Fitment Industries have gone the extra mile--given my experience so far, I'm confident if there's any issues down the road, I'll be able to get them resolved.

Tip for consumers:
Do your homework before you order! Knowing what you want besides just "a set of wheels" goes a long way. Research specs! Know what fits! The more you know, the better help you'll get.

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Lucas - We're excited to see how your build turns out and we deeply appreciate your support!

Thumbnail of user philliph339
Missouri
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

I was looking for a new set of quality coilovers and had questions about ride height adjustability on a couple of brands I was comparing. I was initially looking at KW and Bilstein but I was pointed in the direction of H&R because I wanted a quality ride but still being able to be slammed. I couldn't be happier!

Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

We're happy to hear that, Philip! Thanks for the feedback!

Thumbnail of user sethv28
Michigan
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

Super easy to talk to the customer service reps and get my order ready to go. They were super nice and helped all of my questions regarding fitment and tips they could help me with

Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

We're happy to hear that, Seth! Thanks for the feedback!

Thumbnail of user eastenh
Oregon
1 review
0 helpful votes
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April 16th, 2020

I love everything these guys do, please support them and keep them around. They always put a smile on my face and now they have put suspension on two of my cars.

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Easten, thank you so much! We're so glad we can make you so happy! Always feel free to reach out!

Thumbnail of user adriand286
Indiana
3 reviews
0 helpful votes
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May 23rd, 2022
Verified purchase

I love Fitment Industries. They make the best content on cars being very accurate and very entertaining to watch. Fitment Industries has the best guide for Wheels, Tires, and Suspension :)

Reason I chose this business:

Well, this is the start of my journey. Within the near future, I’m going to buy a nice set of rims for my G37!

Reason I chose this product:

I saw one of the jet tags in a video where 2 different keys got mixed up and just thought that I had to have one.

Service
Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the support, Jess!

Thumbnail of user anthonyr471
Texas
1 review
0 helpful votes
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April 10th, 2020

Quick and easy purchase and awesome customer service. Was contacted immediately after order was made, to make sure I was getting the correct kit. Love y'alls channel

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Anthony, thank you so much! Your support means the world to us!

Thumbnail of user hectorr222
Florida
1 review
0 helpful votes
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September 13th, 2021

I placed my order by customer service line, Derek help me to finish my purchase and he make sure I find everything perfect, very professional and customer service

Service
Value
Shipping
Returns
Quality
Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Hector - We're ecstatic to hear that we were able to help you with your build! Thanks for your support!

Thumbnail of user chriss2128
California
1 review
0 helpful votes
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March 14th, 2020

I love this site.
They are very helpful and very informative and patient when helping me.
I recommend this website to everyone who needs tires, wheels, and suspension.

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Chris, thank you for sharing! Your support means the world to us!

Thumbnail of user lowelle5
California
2 reviews
1 helpful vote
  • Send Message
April 11th, 2022
Verified purchase

Haven't received my orders yet. But so far so good. Can't wait until I get my brand new tires and wheels. Update my experience when I get my order delivered.

Reason I chose this business:

A lot of options

Reason I chose this product:

They look perfect for my car

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Lowell - We do apologize that you were having issues with certain payment methods as it sounds there may have been an error internally or the transaction may have been denied/flagged by your banking institution. We'll be looking into this to see if we can recreate the error to get a fix implemented asap. We'll also be having a member of our team touching base with you shortly to take a closer look at this. We'll be in touch! Thank you.

Thumbnail of user jacoba123
Maryland
1 review
0 helpful votes
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March 9th, 2020

Always delivers fast, replies fast, and supplies great customer service and support. They always have stock and willing to help select the right product.

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Jacob, thank you for your kind words! We're glad you had a great experience.

Thumbnail of user rodrigoh33
Georgia
1 review
0 helpful votes
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August 18th, 2022
Verified purchase

The order came very quickly. It literally only to about 6 days to arrive after placing the order and order was very neatly secured. Overall my experience was great.

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Rodrigo - We do feel that there may have been an error in the rating of your review given that the description relays a positive experience throughout. Feel free to touch base with our team if this is not the case. Thank you.

Thumbnail of user davidm7784
Colorado
1 review
0 helpful votes
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August 5th, 2022
Verified purchase

Everything was good I got the right tires and wheels but I didn't get the right amount of lug nuts and I got one that was the wrong size. I had to reuse some old ones. I thought I was out of luck

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user joeym185
Joey M. – Fitment Industries Rep

David - we're extremely sorry for the lug related issues you ran into on your order. Please reach out to our customer service team if we can still do anything to rectify those issues. Thank you!

Thumbnail of user keanuv
New York
1 review
0 helpful votes
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May 6th, 2020

Amazing place to order from the rimes be looking flawless when you take a look at them, and the YouTube channel helps for what the next step you should take to mod your car.

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Keanu, thank you for the review! We appreciate your support!

Thumbnail of user tylerc302
Illinois
1 review
0 helpful votes
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June 4th, 2021

I ordered a wheel and tire package from fitment industries I paid over $2,000 and when I got my wheels and tires and put them on my car shook so horribly bad that I couldn't go over 60 mph. I brought it to a shop and two of the four tires weren't balanced And the worst news is the other two one of them had a tire out of round so that cannot be fixed and the other had a bent rim. I went and paid money to have my TPMS sensors registered to my car and come to find out one of those was bad as well. Don't contact fitment industries though because they're going to tell you they have a $30 policy that that is the maximum they can pay, they'll say this doesn't sound like their company but I've read my reviews. Now I have a shaky car and the only way I can fix it is if I buy one brand new rim and one brand new tire use caution and shop around guys! You'll regret it if you don't. Also Hope you don't have to get tire work because if you do you'll see the craftsmanship of fitment industries very well check out the chunk out of my tire that they just went ahead with on the install, what kind of idiots do they have working for them? Lol

Tip for consumers:
Try a different site

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Tyler - Seeing this is very disheartening and we can't apologize enough that you had to go through this. For the tires that are out of round, we can certainly submit a warranty claim to the manufacturer for you in an effort to get them exchanged for new tires. Additionally, we'd be happy to take care of getting those sensors swapped out for you as well. It does not sound like you had the standard customer service experience with us and we'd love to make this right for you. It appears as though a member of leadership has already reached out to you and we will be getting this resolved for you very soon. Thank you.

Thumbnail of user juanr249
Virginia
1 review
0 helpful votes
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March 14th, 2020

So I ordered the eibach lower springs for my car and man I'm so surprised how fast they got here I can't wait till install them definitely ordering more things from here

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Juan, that's great to hear! Don't forget to add your car to the gallery, we would love to see it!

Thumbnail of user gerrov1
California
1 review
0 helpful votes
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March 10th, 2022
Verified purchase

Sensors in tire did not pair up with my gr86 because they programed the sensors to 2020 86 rather than gr86. I brought the car to Toyota to reprogram the sensors but they couldn't do it so now I have to bring in the stock wheels and have them swap the sensors.

All FI had to do was tell me they couldn't properly program the sensors to the GR86 so then I would have canceled the sensors/tires and just ordered the wheels.

No one answered when I called.

Reason I chose this business:

I wanted a wheels tire set up quick.

Reason I chose this product:

I liked the simple look of the set and how well it went with the lines of the car.

Service
Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Gerro, we're truly sorry to hear of any issues you've had with your order! If there's been any sort of delay on our end it's absolutely never our attention. If you have questions or concerns not yet addressed, please be sure to reach out to us at wheels@fitmentindustries.com. We'd be more than happy to help any way we can!

Thumbnail of user jtl7
Florida
1 review
0 helpful votes
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September 18th, 2020

Bryce helped me out and sent me a new spline key free of charge, I've searched everywhere for a new one and should have just called sooner! Couldn't be more grateful right now!

Thumbnail of user kenderlinb
Massachusetts
2 reviews
0 helpful votes
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May 6th, 2021

Rims for my 2012 Mustang GT

Big shout out and thanks to all the guys and gals over at fitment industries for the outstanding customer service thanks to Nikki Derek Drake and Damien you guys rock thank you for all your help truly Kenderlin Brooks

Products used:
Wheels

Service
Value
Shipping
Returns
Quality
Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Kenderlin, thank you so much for your kind words! We appreciate your feedback.

Thumbnail of user kylc1
Oklahoma
1 review
0 helpful votes
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September 23rd, 2021

These guys know what they are talking about and they know what they are doing, absolutely wouldn't go anywhere else for my wheels and tires, HUGE shout out to Izack Over there great guy definitely an amazing company.

Tip for consumers:
An amazing experience

Products used:
Avid1 AV20s 225/40/18 9.5 +35 ❤️

Service
Value
Shipping
Returns
Quality
Thumbnail of user dakotas11
California
1 review
0 helpful votes
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October 3rd, 2019

I bought a set of Rotifrom BLQ's from Fitment Industries after using the website to figure out what size I needed. The wheels came quick and shipped fast! Exactly what I wanted!

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Dakota -The wheels look awesome! Thanks for your feedback, we're glad you enjoyed your buying experience!

Thumbnail of user tylerw398
Texas
1 review
0 helpful votes
  • Send Message
August 24th, 2022
Verified purchase

This company held my money for 6 months for a product that was never going to come in. Terrible experience, waste of time and money. To preface the review, all orders were on a potential 4-8 week backorder, which is fine. But I ordered a set of wheels and was VERY SPECIFIC on what I wanted, back in Jan 2022. In June I reached out again and wanted a real timeline of when I was going to get my wheels because it had been 5 months of only autogenerated "backorder emails". I personally reached out to the manufacturer to find out the wheels in the color I ordered were not even an option and they were never going to manufacture the wheels in the color I ordered. So this is when I get frustrated and reach back out to fitment industries to receive an email stating that they need to talk with the manufacturer to see "what is happening with my wheels" as if I was lying about reaching out to them and their status. So I do what any sensible person would do and ask for a refund. Only to have to email them again 7/21 to find out why I haven't received the money yet for my refund. 7/22 support emails back and says that I need to have a talk with my financial institution to find out what the issue is because it looks good on their end. 10:34 am is when I received the email to question my bank, and my bank tells me that the funds were received at 10:36 am. Coincidence? Not even remotely.

Tip for consumers:
Don’t waste your time with this company.

Products used:
None

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Returns
Thumbnail of user joeym185
Joey M. – Fitment Industries Rep

Tyler - First off, we'd like to apologize that your experience was less then pleasurable with us. Given the circumstances, we can understand where you'd be left frustrated, especially given the amount of time that passed between when you first placed the order, and when your order was refunded. It sounds like generally there was also some confusion that we caused on our part in regards to availability on those wheels, and what spec/finish they were offered in, and for that we apologize as well. Ultimately, our goal with all of our customers is to give you the best possible experience with us that we can offer, and that simply sounds like that didn't happen in this case. If there is anything that we can do to make this situation right, or earn a second chance with you, please reach back out to us and discuss this situation with us further via email or phone. Thanks again!

Thumbnail of user johansellf
New York
1 review
0 helpful votes
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March 21st, 2022
Verified purchase

Amazing Quick easy and it was perfect. It was extremely easy, specially when yoh looking for something specific they have it. Definitely will do business again

Reason I chose this business:

Saw what I wanted

Reason I chose this product:

Cause it was the vision I was looking for

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

We're happy to hear that! Thanks for the feedback, Johansell!

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From the business

Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.

Company Representative

Thumbnail of user clairew236
Claire W.
Typically responds within 18 days

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