Fitment Industries

The customer service is beyond outstanding and they have all the latest products. Definitely will continue supporting and shopping with them.

Horrible company, don't order through them, shop local!

I ordered wheels from them and took a month to get here, fine. It was a wheel and tire package with black lug nuts and a new set of tpms sensors for my mustang. The wheels got to me on a Friday and were installed by myself the same day. The car stayed parked over the weekend and was driving the following Monday. I have to go to work very early, 4 am ish is when i leave the house. I have a 35 mile drive to work. Not 10 miles into the highway the right front passenger wheel explodes almost causing an accident. Had to call a tow truck and be taken home. I had to miss the work because i needed to resolve this issue, i practically had no car. I had to spend $1000+ on new wheels since i did not trust the tires that came with the package anymore. On top of this sudden expense, fitment industries also forgot to install one tpms sensor. I had to install my old ones.

To review. The tires were bad, did not trust the brand and the tires that were on my car and i was missing a tpms sensor. The whole ordeal was stressful, had to miss work, loss of wages and i was now missing part of my order.

I did not want the product i had purchase anymore. Too many problems, too many headaches, too much money out of my pocket to fix their mistakes and back products.

I contacted the company and to make the story short, their policy is that once the wheels are on the car, they will not take them back. No matter what. The tires could be bad, the wheels dont fit, it doesnt matter.

Now that doesnt seem fair now does it. The lady who helped me was nice and helpful but was bound by her horrible company's policies. I do not blame her she was great.

Two of my wheels had small scuffs on them but customer service and I worked it out and I couldn't be happier with how they handled the problem.

They resolved the problem really fast.

I will not purchase from this company again. Terrible business practices. Save yourself the headache and use TireRack.com or anywhere else

Online shopping and support is top notch. I really appreciate the ease of use as well as the amazing customer service when I had questions.

I put in my year make and model and it comes up with parts that dont fit my car dumb pleas fix your dumb website.

Time arrived on the day it said it would and the tee has quickly become one of my favorite. Great length and is super soft.

The customer service was incredible and the payment options were outstanding and very reasonable. I would definitely refer my friends.

They don't have the wheels and it's been a hassle to get refunded. Missed the cash show due to this.

Easily found the perfect wheel and tire specs and received my order within the week of placing it. Super satisfied.

Phenomenal service! The customer service is knowledgeable and willing to help. Wonderful social media presence presenting both information and fun.

It was really straight forward and easy to set up my order. I also recieved my order 2 weeks before the estimated time.

I had a great experience shopping with fitment industries, you guys had everything i needed and provided many oyher options to choose from.

Delivery was fast and smooth

Couldn't be happier with shipping and the fitment industries team! You guys are amazing thank you so much

I bought a set of rims and the product to keep them nice and clean Fitment Industries is a good company to deal and trust with your order...

All of the boxes came in ripped and damaged. All of my wheels had scuff marks along the rim. Just wish it could've been more taken care of.

I called in for fitment help and Izack from your staff helped me correct my specs on my order. Thank you for all the help! Will definitely recommend.

Got my wheels in a timely manner. Had a bit of a chip on the back of one wheel but otherwise it was good.

My experience was fantastic and very very helpful. Wouldn't think twice about ordering with Fitment again.

The Accuracy was very well. I believe I got the wheels and tires correctly tailored to my car and at a low price with getting the bundle.

The website is very easy to use and find what you need, and the shipping process was quick and everything came in without damage and as described.

I love how you can bundle the wheels and tires together. Not to mention the free mounting and balancing.

No issues with the website or the ordering process. However, once the first order was placed the issues began. The first issue was poorly communicated so I had to cancel the order. The company offered me a 50.00 discount because of their poor communication, which was acceptable and in good faith so I placed another order. This second order went well good communication and the order was processed quickly. The order was received and was packaged very well and I was extremely excited to open them. This is when I noticed one of the shells had damages to the lip. I contacted the customer service, they requested photos which were provided. The representative then advised they would need to speak with "higher ups" in order to provide a decision on how to handle this situation. I then received an email the next day advising they had already provided me a 50.00 discount (which was for the last issue not this one) so they are willing to reimburse up to 100.00 to have them repaired. So to recap purchased brand new wheels the company fails to process the order correctly they offer 50.00 to correct the issue. I place a new order then the send damaged wheels because of a failure of the QC department, they say "we already gave you 50.00, so you can have up to a 100.00 to fix new wheels that we sent out damaged". The 50.00 was for a completely different issue and 100.00 barely covers the dismounting and remounting let alone the actual cost of repairs. After a week of back and forth phone calls and emails, having to fight just to receive a quality product I was finally able to receive return labels. This company's customer service is HORRIBLE! Once they receive your money they no longer care about your satisfaction as a customer.

Poor, they were disinterested in taking care of the customer. Their priority was the company, once damaged wheels were received they were unwilling to fix the issue. They failed to see the big picture, now they’ve payed for shipping twice and have a set of wheels that cannot and should not be sold as new as they’ve had tires mounted. Plus I paid for ceramic coating. I’m sure they have incurred at least 400.00 in losses due to shipping and now having used wheels. They should have done the math and offered that amount off of the wheels, I would have accepted that. Next time think about the customer and not just about yourselves, I can assure you it’ll be a much better experience for both.