• Fitment Industries

Fitment Industries

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Overview

Fitment Industries has a rating of 3.4 stars from 951 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fitment Industries most frequently mention customer service, wheels tires, and youtube channel. Fitment Industries ranks 5th among Tires sites.

  • Service
    220
  • Value
    102
  • Shipping
    101
  • Quality
    501

This company responds to reviews on average within 18 days

Positive reviews (last 12 months): 45.5%
Positive
5
Neutral
0
Negative
6

Instant Feedback

11,751 reviews

144
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How would you rate Fitment Industries?
Top Positive Review

“Awsome company!”

Joshua K.
1/4/21

I literally get all of my Information from this company on YouTube. It could be camber kit, your suspensions, tire stretch, wheel fitment. They give out some really good advice. I would have ordered my wheels from them but, I don't believe they custom make rims

Top Critical Review

“Wheels and tires package”

ALEXANDER I.
9/24/24

I hate this company,never,ever try order wheels and tires from this company, they start lying from day 1 to media i looking for azara wheels, the sails person told me yes we have in stocks told him ok i buy it,next morning he told me, sorry we don't have it but we can backorder ok i pays full amount money and start waiting, after 3 month waiting i call them back,tjey told me, great news we have your wheels, we need inspect, and send to you it fake a week, ok im start waiting again after 2 weeks i call them back, we sorry but you need go back and waits wait 5 month and nothing.customer service is terrible,finaly i cancelled my order, call to mr wheels company, this guys great, they delivered my wheels and tires in one month,again never try fitment industry.

Reviews (951)

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Reviews that mention popular keywords

customer service (757) fitment industries (425) shopping experience (168) tire package (66)
Thumbnail of user brandonh563
New York
1 review
0 helpful votes
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February 2nd, 2022
Verified purchase

Easy website and very combiner to talk to customer service and get whatever problem you have remedied quickly

Reason I chose this business:

Heard it’s a great company

Reason I chose this product:

Great look and fair price!

Service
Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Brandon!

Thumbnail of user thomass1119
Massachusetts
1 review
0 helpful votes
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April 16th, 2020

I got bc coilovers and they were less than anywhere else and I got a free shirt with it, and the gallery is so useful

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Thomas, we're so happy to hear this! Thank you for the kind words!

Thumbnail of user omarm245
New Jersey
1 review
0 helpful votes
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August 12th, 2022
Verified purchase

Not what I was hoping for, fast shipping but the quality of items weren't worth what I spent for them, DONT ever get the spike stems they don't even fit and due to that I alr lost one.

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user joeym185
Joey M. – Fitment Industries Rep

Omar - we're unsure what the issue was with the spiked stem caps, but we apologize for any inconvenience this caused. In regards to that 30% fee, if the order is exactly what you ordered regarding the actual product, there would be fees involved in returning said product. However, we're also willing to take these situations in on a case by case basis and will always do what is best in terms of coming to an amicable resolution that benefits you as a customer of ours. Please reach out to our customer service team and a member here can assist on this further. Thanks!

Thumbnail of user christopherj285
Indiana
1 review
0 helpful votes
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April 30th, 2020

Ordered coilovers, process was fast shipping was fast 10/10 will do more future business with fitment industries

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Christopher, thank you for your review!

Thumbnail of user christopherp704
North Carolina
2 reviews
0 helpful votes
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January 25th, 2022
Verified purchase

You guys have been awesome. Between answering my stupid questions and the fast shipping time, I am VERY pleased.

Reason I chose this business:

Best website for aftermarket wheel and tire setups by far.

Reason I chose this product:

Enkei was the look and weight I was going for.

Service
Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Christopher!

Thumbnail of user nih3
New York
1 review
0 helpful votes
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March 12th, 2022
Verified purchase

The people tells you if you need the some stuff or not. I added tpms but they said I don't need it so they refunded me the money.

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback! We appreciate it!

Thumbnail of user brandonb1239
Guam
1 review
0 helpful votes
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March 20th, 2022
Verified purchase

Fast shipping, although the box was in shambles the coilovers were fine and the car drives and feels bette.

Associate helped and processed order despite discrepancy.

Reason I chose this business:

YouTube suggestions lol

Reason I chose this product:

Cheap and quality product

Service
Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Brandon! We appreciate it!

Thumbnail of user brendan869
North Carolina
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Loved the communication with the customer service about my order, they made sure my order was correct and fullied.

Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the support, Brenda!

Thumbnail of user timothys993
Washington
1 review
0 helpful votes
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December 28th, 2021
Verified purchase

I like the shirts but one of the shirts didnt match the picture... Kinda bummer... wished it matched the picture but oh well

Reason I chose this business:

Saw cool shirts i liked

Reason I chose this product:

I liked the shirts

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Timothy!

Thumbnail of user eduardor85
Puerto Rico
1 review
5 helpful votes
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March 27th, 2020

Ordered my wheels with lug nuts on December 2, got them the first time on January 10. They sent the wrong color wheels, smaller lug nuts, (didn't fit my car & 1 LUG NUT WAS MISSING) & didn't send the valve stem caps. Which I paid for! I quickly sent an email to send them back & get the ones I wanted. THE PRICE DIFFERENCE WAS $52, I checked in there website. They told me I had to pay $198 or I wouldn't get anything, (they charged me a larger sized wheel, even sent them screenshots, & did the math, but she just kept repeating that I had to pay $198 or wouldn't send the wheels) cancelling wasn't an option because they would only refund you 80% of what you paid, THATS NOT FARE. I was so mad but I paid it anyways, by then I just wanted to get over this. When I checked on there page that same day the wheels I wanted were in stock. AFTER THEY TOOK 1 WEEK to answer my email, they ran out of stock! That's okay they only told me I had to wait till END OF MARCH! I couldn't believe how terrible they were doing there job. They charged me a larger wheel size than the one I wanted & the one I received. BUT WAIT THERE'S MORE. Yesterday, March 27, I received the correct size wheels, the correct color & NO LUG NUTS OR VALVE STEM CAPS. WORST SITE EVER! AVOID IT AT ALL COST!

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Eduardo, we're incredibly sorry to hear of this experience. This definitely is not normal for us! We definitely understand your frustration and would love to look into this for you and make sure this is resolved. Please send us an email with "ATTN: Claire" in the subject line and we will be happy to assist.

Thumbnail of user douglasm1076
Ohio
1 review
0 helpful votes
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March 24th, 2023

Sent wrong lugnuts twice. My wheels are just sitting in the house. Customer service sucks, and no help

Service
Value
Shipping
Returns
Quality
Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Douglas - We deeply apologize that you may have received incorrect lugs multiple times. It seems there may be a mixup for your particular vehicle and the match needed. Please reach out to us at wheels@fitmentindustries.com so we can see this addressed. Thank you.

Thumbnail of user tannerm30
Nevada
1 review
0 helpful votes
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March 27th, 2020

Really easy check out process... Website checking specific vehicle models and years to Ensure fitment. Just praying they aren't damaged upon arrival

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Tanner, thank you for the great rating! We're here to help no matter what! Always feel free to reach out.

Thumbnail of user mikeo346
New Jersey
1 review
0 helpful votes
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March 18th, 2020

Ordered an eibach pro kit and it arrived overnight basically. Solid experience. Will be back for future purchases

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Mike, thank you for your continued support!

Thumbnail of user thuanv2
Massachusetts
1 review
0 helpful votes
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April 16th, 2020

I've orderes everything from wheels, coil overs, to apparel. Even their videos are useful and enjoyable.

Products used:
Wheels, coil overs, apparel.

Service
Value
Shipping
Returns
Quality
Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Thuan, thank you so much for your kind words!

Thumbnail of user lejindh
Utah
1 review
0 helpful votes
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April 8th, 2020

Really good service, love the variety of products they have. Real affordable prices and they have a awsome you tube channle.

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Lejind, we're happy to help! Thank you for the support.

Thumbnail of user randalp35
Nevada
1 review
0 helpful votes
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February 17th, 2022
Verified purchase

Finding wheels tires and accessories have been easy and help me find what I want for my Lexus IS300 build

Reason I chose this business:

I will be ordering wheels once I have my IS300 delivered to me

Reason I chose this product:

I have always like Spike lugs and will enjoy seeing them on the wheels I will be buying

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Randal!

Thumbnail of user waltero75
California
1 review
0 helpful votes
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January 16th, 2022
Verified purchase

Easy and great fitment, great customer service, clarity in the product and thr process leding up to shpping

Reason I chose this business:

Because they had the wheels I wanted

Reason I chose this product:

I have been searching for a while

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Walter!

Thumbnail of user brenndanw
New York
1 review
0 helpful votes
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April 5th, 2020

Quick easy,
Site easy to navigate
Purchased item shipped asap
10/10 would bang
Will return when I'm 100% ready to purchase my wheels

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Brenndan, thank you for your wonderful review! Your support means the world to our team!

Thumbnail of user hoonc4
Iowa
2 reviews
0 helpful votes
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February 27th, 2022
Verified purchase

Great selection, easy to find products, LOVE the gallery in order to give me a good preview of what I am looking for.

Reason I chose this business:

Already had my basket set for products from this site, so already did my research and this was the best resource for what I wanted.

Reason I chose this product:

Lots of research and comparison to other builds. The gallery on this site is GODLIKE.

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the support, Hoon! We appreciate it!

Thumbnail of user darena9
California
1 review
0 helpful votes
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March 17th, 2022
Verified purchase

It was easy too choose when you have the gallery with all the pics and sizes I'd look on you're car

Reason I chose this business:

Alwys watch y'all on the YouTube

Reason I chose this product:

Bc they're affordable

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Daren!

Thumbnail of user terrencek39
California
1 review
0 helpful votes
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March 29th, 2022
Verified purchase

Great site I really needed new wheels and I didn't want to break bank these guys set me up well!

Reason I chose this product:

Well it’s what I needed

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Terrence!

Thumbnail of user bensond4
Washington
1 review
0 helpful votes
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February 28th, 2022
Verified purchase

It was great! The tires where a bit smaller then I expected but they still look and work great!

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Benson!

Thumbnail of user judes46
Hawaii
1 review
0 helpful votes
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March 22nd, 2022
Verified purchase

It was fast shipping and easy to shop on the website since there was many guides that helped me

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

We’re happy we could help out, Jude! Thank you very much for your support!

Thumbnail of user jorgea381
Texas
1 review
0 helpful votes
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June 13th, 2022
Verified purchase

It was great the delivery company called ahead of time so I could pick up the rims heat experience

Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Jorge!

Thumbnail of user josephl1404
Georgia
1 review
0 helpful votes
  • Send Message
November 5th, 2021
Verified purchase

Nick from customer service was fast and to the point with my order after one of my tire blew!

Reason I chose this business:

Got my tires from them and planning to from time to time

Reason I chose this product:

To match the rest of my tires and replace the blown one

Service
Quality

Sitejabber for Business

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From the business

Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.

Company Representative

Thumbnail of user clairew236
Claire W.
Typically responds within 18 days

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