• Fix

Fix

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Overview

Fix has a rating of 3.7 stars from 203 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fix most frequently mention customer service, right part, and model number. Fix ranks 5th among Hardware Store sites.

  • Service
    59
  • Value
    64
  • Shipping
    67
  • Returns
    22
  • Quality
    62
Positive reviews (last 12 months): 53.8%
Positive
7
Neutral
0
Negative
6
20
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How would you rate Fix?
Top Positive Review

“Arrives on schedule- Great Customer Service”

P Y.
7/7/24

I needed replacement filters for my refrigerator water dispenser. My local stores don't always have in stock. I called, and Fix.com supplied my water filter replacement within days. I am on an automatic replacement delivery. Couldn't be happier.

Top Critical Review

“STAY AWAY”

Randy R.
4/17/24

I ordered a glass shield for a propane heater. It was damaged in transit and never delivered. Emails and calls to fix.com were completely ignored. Refund or replacement request completely ignored. Support call line goes directly to recording 100% of the time. $35 lost. They are thieves.

Reviews (203)

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part (53)
Thumbnail of user patrickd819
North Carolina
1 review
1 helpful vote
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June 22nd, 2022

Fast shipping and delivery. Product was what I ordered. Problem is that the chain for the pull switch was broken. When I installed it worked but due to the short chain I could not get the chain connector to pull through the fixture screw. Had to drill out the hole in the light fixture screw so that the chain connector would fit. Other than the broken chain it was a good experience.

Thumbnail of user karend638
Florida
2 reviews
0 helpful votes
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March 4th, 2020

My daughter's light in her ceiling fan was out for a long time. After researching I come to find out that all it needed was a new wiring harness. I thought I needed a new "Housing" but after talking to the FIX. Com live chat they really saved me time and money by informing me that the "Housing" is only the metal outside unit of the light kit. I told them the issue and guided me to buy what is called the "Wire Harness" instead. WHAT CUSTOMER SERVICE!
I was on a time pinch and a tight budget so they really helped me out. Plus they were the lowest online for my part! Highly recommend!

Thumbnail of user jasonf659
Louisiana
1 review
2 helpful votes
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April 29th, 2021

I order 2 Maytag washer machine filter screens, for my Maytag washer machine, i order, and bought for my Maytag washer machine, and these 2 plastic filter screens, did not work very real, for my Maytag washer machine, and then i was charge $7.95 on the shipping cost, when this seller, is from Kentucky, and i'm from Texas, and the shipping cost should had not been know $7.95 plus this seller sent my 2 Maytag filter screens, in a poor package, with know protection, luckily, the 2 plastic filter screens did not get any damage to them, that were shipped in this package, and i not recommending these people, to know one.

Thumbnail of user jimw1118
Minnesota
1 review
1 helpful vote
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April 18th, 2022

When I mistakenly ordered the wrong part the support agent personally helped me find the right one. He spent several minutes going over the parts diagram and made sure that was the right one and set it up so I could send the wrong one back to them. I wouldn't hesitate to utilize their services again.

Products used:
Crisper tray for refrigerator

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryr1837
Arizona
1 review
0 helpful votes
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February 28th, 2021

I am a 79 year old woman with no mechanical skills whatsoever. I have ordered from FIX.com twice and have had excellent service. I did not know what part I needed both times I called them. They were able to find the part I needed and I received it within days. When I couldn't figure out how to install the part on my dishwasher, I was able to go back on line and received pictures and written instructions on how to install it. It worked perfectly, even with my non-mechanical skills. I will always use FIX for my appliance parts.

Thumbnail of user maryt1308
Ohio
1 review
0 helpful votes
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April 28th, 2021

I accidently broke the small part that turns the light off in the fridge when you close the door, so the fridge thought the light was stuck on and the temp. Was 45 degrees before we realized the light button controlled the temperature, long story short Fix.com had the part and we had it within 2 days and it is working again.

Thumbnail of user samaryb2
Florida
1 review
0 helpful votes
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July 15th, 2021

They are thieves, I made the order of two pieces that were missing for my refrigerator, and they only sent me one, and they do not answer me for the other missing piece, they do not answer me for the money

Thumbnail of user yourm52
Maryland
1 review
3 helpful votes
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December 2nd, 2020

Bought a part for my older generator, they sent the wrong part. Ok stuff happens paid the shipping and ordwered a replacement. The replacement part was the right part but did not fit. Stay away from this company unless you are buying hoses and clamps. That is all they are good for.

Thumbnail of user dennisp291
Kansas
1 review
0 helpful votes
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August 26th, 2020

My experience buying parts on fic.com exceeded my expectations. The call agent was professional and polite. She helped me confirm the right part number to fix my broken trash compactor. A great experience.

Thumbnail of user brendaf341
Colorado
1 review
0 helpful votes
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July 24th, 2020

I found the replacement parts for my dishwasher top shelf and was easily able to find a video to replace the broken pieces easily. Saved $$$ and risk as we are doing a strict Covid quarantine here due to high risk. Great company and it was easy to find the parts I needed.

Thumbnail of user rabiar3
Missouri
1 review
2 helpful votes
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April 4th, 2022

I ordered a part on February 11, and was told that I would have it in 2 weeks. I called 3 weeks ago and they told me it was on its way to be shipped to me. Called again and they said it Might be here in 2 weeks, but no promises. I canceled my order. It's been almost 3 months and I've just been getting the runaround.

Thumbnail of user benjamins298
Michigan
1 review
0 helpful votes
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September 4th, 2020

I was looking for a casing nut for a Wilton bullet style bench vise. Hard to find and expensive when i could find it. Fix.com had it for a reasonable price and low shipping cost. My vise is repaired and back in service.

Thumbnail of user tracys815
Georgia
1 review
0 helpful votes
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June 21st, 2021
Verified purchase

I purchased a new armature assembly for my Dremel 4000. It's an easy job for the DIYer and a lot cheaper than replacing the tool. The site is fairly easy to use, but if you are brought to the part directly from an Internet search, I caution buyers to scroll down to the Model Compatibility to ensure it is indeed the part you need.

Products used:
Repair part for a Dremel 4000

Service
Value
Shipping
Returns
Quality
Thumbnail of user frederickg58
New York
1 review
0 helpful votes
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May 21st, 2020

Called Fix.com and Explained my problem to the person on the phone and together ordered the Parts Required, fast reasonably priced and very pleasant experience. Respectfully, Fred Gregory For Vivian Galluccio

Thumbnail of user paulz528
Georgia
1 review
0 helpful votes
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April 30th, 2021
Verified purchase

Great service
I was happy that they were prompt. They seemed interested in doing business and helping me get the problem solved. I got my equipment earlier than expected.

Thumbnail of user dmitriym13
New York
1 review
1 helpful vote
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July 20th, 2020

The item came broken. There is no point in sending back for my money. I bought it again in another place. Bad experience, will never buy from you again.

Thumbnail of user chucks225
New York
2 reviews
0 helpful votes
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December 25th, 2019

I hesitated to purchase from anyone but the manufacturer, but after ready other reviews, and considering the fair price that was offered. I decided if it wasn't what I was after or it didn't fit or it was a cheaper version. Then I was only out a small amount.
The part came within 48hrs. Opened the box to find it to be a perfect match. Followed installation instructions, and it worked perfectly. Couldn't be happier, and I now know where to shop for my appliance repair needs.

Thumbnail of user davidt858
Illinois
1 review
0 helpful votes
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October 12th, 2019

All parts were made to fit and is still working a week later. Had fast delivery so didn't have to wait to fix. I'm going to use them from now on, on all my appliance repairs. Good prices as well.

Thumbnail of user donj165
Massachusetts
2 reviews
0 helpful votes
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May 22nd, 2020

I had a squeaking maytaq dryer I thought the squeaking was the main roller wheels but it turned out to be the belt idler the idler wheel was the perfect replacement part. My only complaint was the length of time shipping I thought it could have arrived earlier but again this could be virus related

Thumbnail of user gloriab108
New Jersey
5 reviews
4 helpful votes
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August 24th, 2023

I figured $19.99 was ok to spend on my always fixit it car.
I just got charged $99.99 WTH anybody else have any issues like that? If not, better check!

Thumbnail of user sukeytobin80
Minnesota
1 review
0 helpful votes
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June 12th, 2023

I ordered some simple to replace parts for my range (knob), my refrigerator (drawer cover) and dryer (lint filter). Nothing complicated in replacement.

Thumbnail of user jamesh3724
Texas
1 review
0 helpful votes
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April 30th, 2021

Have tried calling, emailing with no response since January. Status page has not updated. Realize these re tough times, but some response would be appreciated.

Tip for consumers:
Not sure they are still in business.

Products used:
Breville oven parts

Service
Value
Shipping
Thumbnail of user nicholasn112
Pennsylvania
1 review
0 helpful votes
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July 29th, 2020

Excellent website for finding parts for old appliances (a refrigerator in our case). Two purchases so far. Smooth. Fast turnaround. Will be back when we need another part.

Thumbnail of user mardyb
Ohio
1 review
0 helpful votes
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May 23rd, 2020

Part was exactly what I needed. Installation instructions were spot on. Thank you! Will definitely order again and tell others about you! Very satisfied.

Thumbnail of user debbies658
Georgia
1 review
0 helpful votes
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August 22nd, 2020

Got a firebox for my gas grill. They had it in stock and shipped out that day. Easy to install now I will have more years with my grill. Thanks fix.com

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Jessica B.

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