• Fix

Fix

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Overview

Fix has a rating of 3.7 stars from 203 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fix most frequently mention customer service, right part, and model number. Fix ranks 5th among Hardware Store sites.

  • Service
    59
  • Value
    64
  • Shipping
    67
  • Returns
    22
  • Quality
    62
Positive reviews (last 12 months): 53.8%
Positive
7
Neutral
0
Negative
6
20
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How would you rate Fix?
Top Positive Review

“Arrives on schedule- Great Customer Service”

P Y.
7/7/24

I needed replacement filters for my refrigerator water dispenser. My local stores don't always have in stock. I called, and Fix.com supplied my water filter replacement within days. I am on an automatic replacement delivery. Couldn't be happier.

Top Critical Review

“STAY AWAY”

Randy R.
4/17/24

I ordered a glass shield for a propane heater. It was damaged in transit and never delivered. Emails and calls to fix.com were completely ignored. Refund or replacement request completely ignored. Support call line goes directly to recording 100% of the time. $35 lost. They are thieves.

Reviews (203)

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Reviews that mention popular keywords

part (53)
Thumbnail of user rosalieh16
Oregon
1 review
0 helpful votes
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April 8th, 2020

You get the real product and without waiting forever for it to arrive. Fabulous - went beyond my wildest expectations. Keep up the wonderful customer service. And your pricing was very reasonable

Thumbnail of user caml11
Canada
1 review
0 helpful votes
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December 19th, 2019

Good people to do business with, but the delivery of my part took over 1 week. A little longer than I expected after seeing the notation on their site, that the average delivery time was 1.8 days

Thumbnail of user samj610
North Carolina
1 review
0 helpful votes
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August 4th, 2021

I needed a replacement glass for my refrigerator crisper. It came within 5 days. The refrigerator company said that could send one in 3 months. So glad I found fix.com.

Thumbnail of user miked824
Kentucky
1 review
1 helpful vote
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March 7th, 2020

Right part, packaged well, $40 cheaper than Amazon. Worked great! Glad I found fix.com. Only gripe I can think of: took a week to get from Utah to Ohio... Great deal, I'll be back for sure

Thumbnail of user jimw1370
Florida
1 review
1 helpful vote
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March 21st, 2023

This site is a scam. Stay away from submitting any information. Don't even try to call customer service. The number rings and you get the agents busy message. And forget email you never hear back.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacks1473
Wisconsin
1 review
0 helpful votes
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October 21st, 2021

The choke lever fell off of my Shindaiwa P231 polesaw and was lost. I could not tell what it looked like or how it was supposed to function. Went to Fix.Com ordered a $5.99 part from their pictured part list and recevied it a couple days later by snail mail. It fit perfectly with no alterations fudging or manuvering. Saw back in operation with one of the easiest repairs ever. Thanks Fix.com

Thumbnail of user lindad1025
Wisconsin
1 review
0 helpful votes
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July 19th, 2020

The part arrived in 7 days, which was good despite COVID. But it did not contain an instructional manual so we did not know the electrical connection was to be put in BEFORE the drain pump, so we had to take the pump out and start over. We found out later that we could have gotten the same part cheaper with another company, and disappointed that it was made in China, since our washer was made in Mexico. We will check around next time if we need to replace it again.

Thumbnail of user rogerw869
Florida
2 reviews
0 helpful votes
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April 13th, 2022

I ordered some small gears for a table saw. New parts were metal where the ones that had broke in the saw were plastic. Very Satisfied with purchase, would order again.

Service
Value
Shipping
Quality
Thumbnail of user larryh734
Michigan
1 review
1 helpful vote
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October 2nd, 2020

The replacement part for my dryer that controlled the heat to come on was not the same as the one in my dryer. I tried to get some info from FIX but could not due to COVID that shut down coustomer service. Also wiring info was not with part. I was going to return it but the number to do so was not with part. I was stuck with with a dryer that did not work and a $16 part with $10.50 S&H So I felt I had nothing to lose so I installed part & my a mirical it is working!

Thumbnail of user gregorym634
Georgia
3 reviews
0 helpful votes
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May 15th, 2021

Part was ordered and delivered as promised. Installed new part and had washing machine up and running in less than 30 minutes. Appreciate working with quality people, parts and delivery!

Tip for consumers:
Easy repair to do in less than 30 minutes
Excellent company to do business with
Very satisfied customer here

Products used:
Maytag washing machine TIMER switch

Service
Value
Shipping
Quality
Thumbnail of user joeb2045
Texas
1 review
0 helpful votes
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October 25th, 2021

Dont use Fix.com Super pricy and slow as snail $#*!. Bought two small screws for a lawn mower charged $10. Shipping for A 3 ounce package. Took them over 3 weeks to get my shipment out

Service
Value
Shipping
Quality
Thumbnail of user garyw937
Michigan
1 review
1 helpful vote
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July 26th, 2021

Fix.com provided a pressure switch for a Craftsman air compressor, that was no longer carried by Craftsman. Same exact part and it was half the price of another website!

Thumbnail of user debrah789
South Dakota
1 review
0 helpful votes
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July 22nd, 2021

I needed two Craftsman front wheels for my lawnmower.
Craftsman don't hardly keep anything on hand for parts!
I got them off this website. Fast service and delivery.

Products used:
Parts

Service
Value
Shipping
Returns
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Thumbnail of user jasonrsmith2002
Oregon
1 review
0 helpful votes
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September 6th, 2023

I found and ordered an obscure part for my pressure washer through fix.com. Cost was great, communication was great, shipping was FAST. I will definitely use them again for other bits and bobs.

Products used:
Detergent Suction Kit for a Honda pressure washer

Service
Value
Shipping
Returns
Quality
Thumbnail of user christopherc1739
Virginia
1 review
0 helpful votes
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September 7th, 2021
Verified purchase

Got my spare parts and they were as described. Paid for faster shipping but they use FedEx and they never deliver on time so they lost a star for that.

Tip for consumers:
They use FedEx for shipping.

Products used:
New legs for a presto pot.

Value
Shipping
Quality
Thumbnail of user grega244
Delaware
1 review
2 helpful votes
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October 16th, 2020

I ordered a part and received notification it was shipping from Minnesota on Sept 30. It is now Oct 16 and the part is still not here I live in Delaware. The part supposedly was shipped by Fedex it prob would have been quicker if they would just have used USPS, the part went from Minnesota to Baltimore sat there for over a week and Fedex now has given the part over to the USPS system so who knows when it show up. GET A BETTER DELIVERY SYSTEM, FEDEX IS NOT THE ANSWER FOR YOU.

Thumbnail of user garyw870
Pennsylvania
1 review
0 helpful votes
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May 10th, 2021

I found that my door switch went bad blowing the fuse twice went online to see what would cause it it was the door switch. I ordered the switch on Fix.com and replaced it and problem solved.

Service
Value
Shipping
Quality
Thumbnail of user jsc3
Washington
1 review
0 helpful votes
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January 16th, 2021

After going to Fix.com web site, I found instructions on how to remove the old module and install the new one. The hardest part was pulling out the fridge to get at the back. :) The installation took approximately 15 minutes and I was done. I wish I had looked further for a video regarding the front control panel (ice and water) since it lit up but I couldn't get it to reset. Unfortunately I purchased a whole new panel thinking it also needed to be replaced :( Fix. Com didn't have that part so I had to order it from another company (not as good as Fix.com). Again I went to Fix.com to find installation instructions, not as easy or quick as installing the control module, but did get it done in 30 minutes. After installing it I had the same problem, I thought it would reset itself but it didn't. So, back to the Fix.com videos, and found instruction on how to reset it, took about 15 minutes. I most likely did not need a new panel for the fridge door if I had seen that video first. Oh well. I would use Fix.com again for appliance repair needs and highly recommend them to friends and family.

Products used:
refrigerator replacement part

Value
Shipping
Quality
Thumbnail of user geoffw83
Colorado
1 review
0 helpful votes
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August 25th, 2021

The hardest part was finding the part on the oven itself. Ordering, videos, all of it was great. I highly recommend this site for anyone who wants to DIY. Bookmark this site!

Tip for consumers:
Watch their videos.

Products used:
Bake Element

Service
Value
Shipping
Quality
Thumbnail of user zafars3
South Carolina
1 review
0 helpful votes
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October 23rd, 2019

This was my first time buying a replacement cord for a Rowenta iron, I was impressed with the part they sent me, it fit perfect and the iron is back in commission like new

Thumbnail of user suzib16
Pennsylvania
1 review
0 helpful votes
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August 27th, 2020

I ordered a part to fix my LG washing machine. It took a little longer than I had hoped to come, but once it came, it was exactly what I needed and I fixed my washer easily all by myself!

Thumbnail of user martinh386
California
1 review
0 helpful votes
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December 12th, 2020

I had difficulty finding a chain brake assembly for my old chainsaw. Fix had it, shipped it quickly and for a great price. Five stars, I'll buy here again.

Thumbnail of user franb192
Pennsylvania
1 review
0 helpful votes
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November 1st, 2021

Ordered a plug for my coffee pot. Got it quick and for a very good price. Will use again, also is very helpful to figure out what is wrong with my oven

Products used:
Coffee pot cord

Service
Value
Shipping
Quality
Thumbnail of user thumphrey360
Rhode Island
2 reviews
0 helpful votes
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October 17th, 2023

Watched video on how to replace the dishwasher door seal. Made it easy to replace. Ordered the part from Fix.com and within a few days, I received the part.

Service
Value
Shipping
Quality
Thumbnail of user jamesm2925
Alabama
1 review
0 helpful votes
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April 7th, 2020

I called and they helped in finding a hard to find part and then in helping me order it. Great attitude and patience in finding what I needed for my compressor.

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Jessica B.

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