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FlexShopper has a rating of 2.9 stars from 777 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FlexShopper most frequently mention bank account, credit card, and next day problems. FlexShopper ranks 20th among Marketplace sites.
This company responds to reviews on average within 17 days
1st time buyer, I was a bit skeptical. Transaction with way better than expected. Got my product in mail today. Very fast shipping, quality products only thing that could have made this better was if I received automatic updates throughout the process. The information is available though, you simply have to log in to view. Overall very good experience
Once again they have failed to provide tracking information or and answer of where the items I have already paid for have not arrived. I am due to make another payment on Friday. They just keep saying wait 24 hours for the ticket to be answered. It has now been two weeks of fighting for answers. They blame the vendor. If that's the case then use a different vendor. Especially since when I placed the order it said it would ship from flexchoice. Which I'm assuming is run by FlexShopper. This is unsatisfactory and very poor customer service.
Great customer service! I received a call about a missed payment so I called back to see what was going on and the representative I was connected with was extremely helpful and very informative. She helped me correct the issue and we resolved the problem.
Date of experience: January 24, 2020
I purchased a treadmill that stopped working less than 1 year after I bought it. I contacted Flexshopper who agreed to have a repair person make arrangements with me to come repair the treadmill as it was still under warranty. I never heard from any repair person and had to pay to have someone else repair the treadmill. When I contacted Flexshopper again to cancel the repair person who never contacted me, Flexshopper refused to do anything to address the issue. This company does not value their customers at all. Buyer beware!
Tip for consumers:
Terrible customer service!
Date of experience: August 18, 2021
Let me start by saying that yes you will obviously pay more for the products you get with Flexshopper but that is the case for those who have poor to bad credit. Rent A Center does the same thing.
Where Flexshopper shines is its model to let you choose what you want. Rent A Center locks you in to only their products.
On the customer service side they are very helpful and friendly. The want to help solve issues if any arise and are very flexible.
If you have bad credit and don't qualify for a credit card, try Flexshopper. They are similar to Rent A Center but offer more flexibility in getting the products you want for poor credit people.
Date of experience: August 21, 2020
I have applied ober three times with in a week and was denied says my bank cant be verified wells fargo.Is this true that's why you guy's are denieing people FlexShopper may curtail or suspend operations after August 31,2018.
The company needs to raise $20 million of equity to appease its main creditor.
Poor historical performance lowers the probability of equity being raised.
Assets will be realized for debt repayments ifoperations halt.
FlexShopper must raise $20 million of equity by August 31,2018 to appease Waterfall Asset Management. If they fail to raise equity, it appears that operations may be suspended or curtailed. The stock is an illiquid nano cap with a market capitalization of about $20 million and an enterprise value of approximately $50 million. After introducing the business and detailing historical performance, I'll detail the recent key developments and attempt to connect the dots.
Date of experience: October 17, 2018
Cynthia was so helpful this morning she took her time to explain the billing payoff and informed me of the benefit of paying off early. She is an asset to your company that far exceeds expectations for most representatives please notate that I William Reitmeyer appreciate Cynthia's work ethic.
Date of experience: August 3, 2020
Ordered MacBook for daughter birthday Grandma did the same so I canceled week before. Agent said just refuse delivery I did. I have been charged two times now and the Macbook made it back to them June 8th back were it originated. I have spoken with them at least five times first time they said it would take 8 days fine here we or three weeks later keep getting charged and promised account would be taken care of. Horrible experience I would not recommend to my worst enemy. Better off going to rent to own and over pay
Date of experience: June 25, 2021
Hello Tim,
We are sorry to hear about this matter you're experiencing. Our team is 100% dedicated to address this circumstance. Please send us a direct message with the email address and phone number associated with your lease agreement and we will contact you to assist with this matter. You can also call our Customer Service department via phone at (855) 353-9289 and a representative will assist you.
Thank you,
The FlexShopper Team
I have been with Flexshopper since 2020 and they are a decent company. I have paid off a few leases. Until i fell behind because of a job loss. While this is not their issue. But i called to make payment arrangements to get my account caught up. And the reps Georgia and Felicia are extremely rude.! I just asked to make a payment arrangement. So i can take care of the account back current. But apparently they are mad they have to work today. They were rude and wouldnt allow me to get my account back in order. This company is a joke!
Date of experience: September 22, 2020
Hello Jeffrey,
We appreciate you reaching out to us, we strive to assist with services to satisfy our customer’s needs. We would like to address and review this incident. Please contact our Billing Department via phone at (855) 353-9289 press 1 and a representative will be happy to assist you or provide your email address and phone number in a private direct message for assistance as well.
They charge you for products, then fail to deliver. Blow you off when you call about it. Then take you to court for breach of contract if you don't pay the b. S. bill. I suggest places like rent-a-center with an actual store you go in to put your hands on the merchindise.
Tip for consumers:
go to a place with a physical store
Products used:
none, we never received it.
Date of experience: July 7, 2021
We are sorry to hear about the issue you're having. Our team is 100% dedicated to your satisfaction. One of our customer service representatives will be happy to investigate further. Please call 855-353-9289 or provide your contact information in a private direct message. Thank you.
My order somehow didn't go through but my money was drafted from my account. I first called billing and they told me that I had to speak with customer service. Joyce ext. 399 helped me a she did everything to help me, I will be getting a refund and I will be reordering when it clears my bank. Joyce is awesome... THANKS AGAIN JOYCE you are the best...
Date of experience: February 14, 2020
I submitted a total of 4 different orders with them within 4 months from Dec to Mar. Until the last order, I did not have any problems with the company. The first three orders were fine. I received the orders in a few days. I paid all three orders off within the 90 day payoff. However, the last order was sent and left in front of my door. I resided in an apartment complex. Once I received notification about the delivery, I tried to rush home from work, yet I worked an hour away. The package was stolen in which the delivery person should have left it in the leasing office because my apartment was by a walk way. It had been over a month and no response in reference to this matter. Every time I called, they extended the investigation time. They lost a great customer. I will NEVVVEEERRRR purchase anything else from this company EVER!
Tip for consumers:
do not use it!!!!
Products used:
i use all the products i did receive. I ordered a grill, a cricut accessory, and video games.
Date of experience: April 4, 2019
The representative this morning was great. She have great listening skills and helped me with my concern. I'm truly grateful and glad I was told about flexshopper. Great job guys! Great customer service!
Date of experience: January 20, 2020
Ms. Cynthia has been a great help to me each time i call with a situation. I been with flex shopper for some time and she always take care of me. Im blessed to have a company that works with me the best possible way they can. Thank you Ms. Cynthia
Date of experience: January 13, 2020
This morning I spoke with CYNTHIA R. She was extremely helpful and knowledgeable. I was confused as to why my payment didn't draft. She knew why right away and helped me make an additional payment. She also took the time to remind me of my other loan status and offered to send out a reminder email to pay it off on time. She really took the initiative to help me!
Date of experience: July 31, 2020
I have purchased 6 items from them over 2 years including 2 laptops. Items are exactly as described. Payments were taken out of my account exactly as explained and the payments stopped at exactly 52 weeks.
Date of experience: May 3, 2019
Since becoming a customer of flex shopper account holder Gary has been exceptional. He has been great very attentive, knowledgeable and caring from day one. Gary has made me a customer for the foreseeable future definitely will be letting friends and family aware of flex shoppers great deals and Gary's exceptional customer service
Date of experience: February 4, 2020
Called in to update my billing information and questions about my payment plan. Cynthia was so helpful and quick to make updates needed. I appreciated her time and reassuring me everything was updated. Thank You Cynthia!
Date of experience: August 21, 2020
Product is perfect but the customer service sucks $#*!. I called them at 8:20 on 2-2-2021 to find out why I was getting charged for an order I cancelled. I got the run around and was transferred to 6 different people and then was left on hold till after 9 just to realize they are now closed. So I was on hold for 35 minutes just for them to leave me on hold and walk their $#*! away. Needless to say their hours are 9am to 9pm don't call an hour before they close cause you will get the run around.
Tip for consumers:
Product is really good one of the best set of tires I’ve ever had.
Products used:
Tires
Date of experience: February 2, 2021
I ordered a laptop, smart watch and sound bar. I got the laptop and smart watch just fine. Ive been in contact with flex shopper AND ups for 2 MONTHS about the sound bar because it was marked delivered and it never was. I got an email saying im now being billed for all items because I haven't been in touch with them about it. This is absolutely insane and I dont recommend this company to anyone. If something is lost, the have no help for you. I will never be using this company again
Tip for consumers:
Just dont
Products used:
The ones I actually recieved
Date of experience: January 15, 2022
Hello Emily,
We appreciate your business, and we are sorry to hear about the issue you're having. Our Customer Service team is dedicated to address this matter. Please contact our office via phone at (855) 353-9289 and a representative will assist you or provide your contact information in a private direct message.
I love Flexshopper, but I think what makes them great is the employees they hire. I just got of the phone with Cynthia she made me feel special like I was the most important person she would help today. I wish every company was like Flexshopper.
Date of experience: December 10, 2020
I don't have an account with flexshopper but I paid off 2 items for my brother, as a loan. When I was done I deleted my account information from the online system. Approximately 3 weeks later I realized that my account was being charged weekly for the rest of the items my brother had on lease. When I called their billing department I was hung up on 3 times, twice by the same representative. I was told my brother had to change the account. I expressed that they never had authorization to use my card and they were committed a crime. That's around when I was hung up on. The one representative even talked to me like I was a 3 Year old child in time out. This company made me sick to my stomach. I have NEVER used this company and I NEVER will!
Date of experience: January 30, 2018
When I had first called this morning my experience was not so good with some lady, I can't remember so I called back this afternoon and spot with JB and he was super helpful, very informative, and super nice! Definitely will talk to him about any issues. Definitely recommend him to anyone!
Date of experience: September 2, 2020
This site has always been good to me when leasing to own. There have been times I missed payments and their customer support staff have always been amazing and helpful. I will gladly lease through them again anytime.
Date of experience: August 3, 2020
The company drafted money out of my account in which I never received item that they pulled money for. I end up cancelling my order- I explained this to them and they reassured me that they will refund me the money. The still have yet gave me my refund. Every time that I call I get a different reason why they haven't refunded me.
Date of experience: April 29, 2019
If you want to pay two or three times what something is worth, then go for it. If you are smart, you will save your money and just buy what you need. This place is like an online Rent-a-Center in that they will charge you up to three times what something is worth. At your local store, the product is $500. The same product at FlexShopper is $1200 and more. Like Rent-a-Center, it's a price-gouging place for poor people who lack the discipline to save up for something.
You can try to pay it off in 90 days at the base price, but miss the deadline by a single day and the base price suddenly doubles and you owe nearly twice the original price again. I guess that's your punishment for not paying it off in 90 days.
Date of experience: December 10, 2019
FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.
FlexShopper has been helping millions of customers since 2013 get the products they need with various payment plans. We’re a safe, reputable marketplace that cares about our customers. Know exactly what your payments, buyout options*, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our agreements. There are no hidden fees — know exactly what your weekly payments, buyout options, and full contract value are before you sign. We take pride in our transparency and clearly outline everything you need to know in our lease agreements.
We are sorry to hear about your experience returning an item. Our team is committed to address this matter. Please send us a direct message with the email address and phone number associated with your lease agreement and we will contact you to assist. You can also call our Customer Service department via phone at (855) 353-9289 and a representative will assist you.